DA01--Gimmal Physical Software Annual Maintenance and Technical Support

The Department of Veterans Affairs Technology Acquisition Center has issued Amendment 0001 to solicitation 36C10A25Q0071 for Gimmal Physical Software Annual Maintenance and Technical Support. This special notice modifies the original solicitation by revising the Schedule of Supplies and Services, updating the Period of Performance, and extending the quote submission deadline to September 3, 2025, at 10:00 AM EST. The procurement is valued at $34 million and involves a sole source award to Gimmal for maintaining software that manages 1.8 million physical warehouse record boxes at the VA's Records Center and Vault facility. The contract structure includes a 12-month base period with three 12-month option periods, covering commercial off-the-shelf perpetual software licenses. The VA has determined that Gimmal is the only provider capable of delivering the required software updates, patches, and technical support due to their proprietary source code ownership.

The purpose of this procurement is to ensure continued operational capability for the VA's physical records management system, which supports critical file transfer operations using untethered android hand-held scanners and Wi-Fi connectivity. Contractors interested in responding must submit their quotes by the extended deadline of September 3, 2025, at 10:00 AM EST, with the solicitation falling under NAICS code 541519. The contract includes annual maintenance, technical support, and up to 40 hours of programmer labor per period for VA-requested enhancements, with unlimited telephone technical support during normal business hours. The VA's market research through NASA SEWP and GSA Advantage identified 35 potential contract holders, but no alternative sources were found with direct access to Gimmal's proprietary source code. A Request for Information posted in May 2025 yielded no acceptable alternative contractors, leading the VA to conclude that switching to alternate software would cost over $750,000 and require approximately two years to implement.