Customer Satisfaction Survey Services
Award Notice Posted
- Solicitation number
- ED-FSA-10-R-0050
- Agency
-
Office of Federal Student Aid
Department of Education
- Awarded
- to CFI Group Usa, L.L.C.
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- EDFSA10D0008 Federal IDV award
- NAICS code
- 541618 Other Management Consulting Services
- PSC
- Not on record
Notice details come from SAM.gov. Updated .
Notice text
Added: Jul 01, 2010 4:02 pm FSA needs detailed customer service studies to assess satisfaction with its key aid delivery products and services. FSA is a performance-based organization and as specified in its enabling legislation, is mandated to not only improve service, but to develop the necessary metrics to demonstrate and report its progress and performance to Congress, customers, taxpayers and other critical stakeholders. In addition, to leverage budgetary resources, FSA needs to understand and quantify the effect potential improvements may have on downstream satisfaction and other customer outcomes.
Files
| File | Type | Posted |
|---|---|---|
| EDFSA10R0050 Amend 01_Signed.pdf | ||
| Appendix A Reporting Portal Requirements.doc | DOC document | |
| Appendix B FOTW API Requirements.docx | DOCX document | |
| Attachment A TO0001 SOW.docx | DOCX document | |
| EDFSA10R0050 SF1449.pdf | ||
| Cust Sat Survey Provisions Clauses.docx | DOCX document | |
| Attachment B Cust Sat Survey Recompete.docx | DOCX document | |
| Cust Sat Survey Recompete Instr_to_Offerors.doc | DOC document | |
| Attachment C Client Reference Form.doc | DOC document | |
| Appendix C Draft Project Schedule.docx | DOCX document |
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