Appendix C Draft Project Schedule.docx

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Customer Satisfaction Survey Services
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ED-FSA-10-R-0050
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Appendix C DRAFT Project Schedule for FOTW On-line Survey

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APPENDIX C

FOTW On-line Survey Draft Project Schedule

Phase
Activities
Anticipated Due Date
1. Phase I – Questionnaire and Online Web Survey Application
Project/Contract Kick Off Meeting.
Within 3 business days after award.
2.
3. Meet with FSA and the FOTW contractor to discuss data transmission and acceptance requirements, and to refine FOTW questionnaire (FSA will have a completed draft at the meeting).
Within 5 business days after award.
4.
5. Conduct Weekly Status Meetings.
5 business days after the meeting with FSA and the FOTW contractor, and weekly until the end of calendar year (12/31/2010).
6.
Provide final Project Plan to include detailed data collection plan and schedule.
Within 5 business days after the kick off meeting.
7.
8. Provide final version of FOTW questionnaire.
Within 7 business days after the meeting with FSA and the FOTW contractor.
9.
FSA Approves FOTW Questionnaire; sends to OMB for Approval.
Within 1 week of receiving the final version of FOTW questionnaire,
10.
11. Develop Online Survey for FSA Testing.
Within 6 weeks after initial kick-off meeting.
12. FSA provides comments on prototyped Online Web Survey Application.
October 18, 2010
13. Initiate test with FOTW contractor to ensure data can be received through form technology and that FOTW contractor respondent invite and customer satisfaction survey contractor acceptance of the invite is working properly.
October 18, 2010
14. FSA provides final OMB approved draft to the contractor with changes.
October 18, 2010
15. FSA tests and approves final Online Web Survey Application.
November 15, 2010
16. Customer Satisfaction Survey contractor and FOTW contractor attest to readiness.
December 15, 2010
17. Online Web Survey Application goes live for 2010-11 (January 1 – June 30, 2011) and 2011-12 (Jan 1, 2011 – June 30, 2012) Cycles.
January 1, 2011
18. Phase II – Reporting Portal
19. FSA delivers detailed Reporting Portal requirements.
Week of October 15, 2010
20.
21. Meet with FSA to walk through Reporting Portal Requirements.
Week of October 18, 2010
22.
23. Deliver Prototype of Reporting Capabilities.
Week of November 8, 2010
24.
25. Deliver Version 1 of the Reporting Portal.
Week of November 29, 2010
26.
27. FSA re-tests to ensure readiness for final launch.
Week of November 29, 2010
28.
29. Reporting Portal accepted.
Week of December 13, 2010
30.
31. Incumbent contractor provides historical data for 2009-2010 (full cycle) and 2010-2011 (Jan. 1, 2010- Dec. 31, 2010)
Week of January 3, 2011
32.
33. Reporting Portal Go-Live.
January 10, 2011
34. Phase III – Final Reports
Deliver summary report in a PowerPoint format that provides results of survey, benchmarking, model outcomes, analysis and findings, and improvements/ recommendations for improvement.
Quarterly -7 Business days after the close of the quarter.
35.
36. Present findings to Senior Leadership in the Sponsoring Organization.
Quarterly – within 5 business days after final approval.

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