Customer Satisfaction Survey Service

The United States Transportation Command (USTRANSCOM) is conducting a market research survey in order to effectively identify the capabilities of small businesses, existing entrants, and new entrants into Federal contracting, available in the market place for meeting the requirements of the Customer Satisfaction Survey Service (CSS). The information being requested will be used within the Department of Defense (DOD) to facilitate decision-making and will not be disclosed outside the agency.

This is a Request for Information (RFI) only and does not constitute a request for a proposal nor commit the Government to make purchase of any supplies or services now or in the future. The information sought and provided will be used for planning purposes only (FAR 52.215-3). In addition, all documentation or information marked proprietary will be handled in accordance with applicable Government regulations. Please be advised that all submissions become property of the Government and will not be returned. Please note USTRANSCOM will not be responsible for any costs incurred by any entity which provides and/or attempts to provide information in response to this RFI.

Note: SOO is draft only and will change prior to any subseqent Request for Proposal (RFP).