2019.11.20 - CSS Future Flow Attachment 3 RFI.pptx
PPTX presentation 1 MB Posted
- Attached to
- Customer Satisfaction Survey Service
- Solicitation number
- TRANSCOM20R012
View the file
Other files
| File | Type | Posted |
|---|---|---|
| NIST.SP.800-171 - POAM.xlsx | XLSX spreadsheet | |
| 2019.11.20 - CSS Outlook Possibility (Draft) Attachment 2.xlsx | XLSX spreadsheet | |
| 2019.11.27 - CSS RFI.docx | DOCX document | |
| 2019.11.20 - CSS Initial Projections (Draft) Attachment 1 RFI.xlsx | XLSX spreadsheet | |
| 2019.11.26 - CSS DRAFT Statement of Objectives.docx | DOCX document | |
| 2019.11.20 - CSS Questions (Draft) RFI Attachment 4.docx | DOCX document |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Visual of Future Process 3/4 Short Survey’s sent at stages
| Stage | Purpose | Number of Questions | Trigger |
| *1 | Origin Processes | 1 | Completion of briefing |
| 2 | Quality of Origin services | 3 | After Actual Pickup Date |
| 3 | Quality of Destination services | 4 | After Actual Delivery Date |
| ** 4 | Claims Process (If applicable) | 1 | After Claims process |
* Customers with multiple shipments (HHG, UB, NTS, PPM etc.) will only get this once ** Sent only after Claim is settled (if one is filed) DoD Customer initiates movement process in Government IT system Upon completion of each identified stage the Government IT system sends a notification to the ICSSC to send applicable CSS The ICSSC text/emails CSS to customers mobile phone/email Customer completes CSS’s. Results are automatically captured by ICSS Contractor COR receives monthly or as directed reports to evaluate GHC contractor customer touch points Government COR Independent CSS Contractor Government IT System
DoD Customer
Triggers Reports GHC System
TOGETHER, WE DELIVER.
UNCLASSIFIED
This is a pictorial representation of what the process might look like.
Of course, as the acquisition process continues, the possibility exist that a prospective vendor has a different and better idea to accomplish the vision.
We are still at the beginning stages of the process so there may be some things not mentioned. As this gets built we will ensure that all possible scenarios are reviewed and addressed.
Customer counseled: Survey 1 sent. One question asked. Using 5 point Likert scale customer responds.
NOTE: Customers with multiple shipments (NTS, HHG, UB, PPM etc.) will only get this CSS once. It evaluates the overall counseling provided by the GHC.
Packed/Picked up: Survey 2 sent. Three questions asked.
Delivery: Survey 3 sent. Four questions asked. This CSS will have a note that informs the customer that if they are going to be filing a claim they will get one more One Question Survey.
Claim Final: Survey 4 sent. One question asked related to the satisfaction and timeliness of the Claims process.
image3.png image4.png image5.png image1.png
File details come from the government source that posted it. Updated .