Customer Engagement Subscription
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- JA-2025-05-1260
- Agency
-
Transportation Security Administration
Department of Homeland Security
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- NNG15SC27B-70T05022F5500N002 Federal contract award
- Awardee
- Carahsoft Technology Corp
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Reston, Virginia 20190, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Transportation Security Administration (TSA) issued a sole source justification notice for a six-month extension of its customer engagement subscription service with Carahsoft Technology Corp, the authorized reseller of Twilio. The service provides text messaging capabilities for the AskTSA program, allowing travelers to contact TSA through text messaging on both iOS and Android devices, processing approximately 1.5 million queries annually with about 50% of all AskTSA queries now received via text message. The sole source justification was based on Carahsoft being the only authorized reseller capable of fulfilling the requirements without service disruption, while the Program Management Office develops a competitive follow-on contract. The extension runs from September 1, 2025, through February 28, 2026, with a value of $48,112.60, bringing the total contract value to $301,903.60. The contractor provided a significant discount by reducing the production support rate by approximately 50% for this extension period, and TSA plans to release a competitive solicitation on December 5, 2025, with a target award date of December 31, 2025.
Notice text
In accordance with FAR 52.217-8, OPTION TO EXTEND SERVICES, the Transportation Security Administration (TSA) modified Task Order No. 70T05022F5500N002 to allow a six (6) month extension to Carahsoft Technology Corp, authorized reseller of Twilio, for a sole source of the Twilio customer engagement subscription that has the ability for customers to contact AskTSA through text messaging on both iOS and Android devices.
Awarded contract NNG15SC27B to unknown vendor for unknown amount on 2025-08-27.
Files
| File | Type | Posted |
|---|---|---|
| JA-2025-05-1260 Redacted 20250902 1149.pdf |
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