Copier Maintenance & Services for the Mashpee Service Unit

The Indian Health Service seeks copier maintenance and services for the Mashpee Service Unit, with proposals due September 21, 2026 (amended from the original September 7 deadline); questions were due prior to Amendment 1. The procurement is set aside for Women-Owned Small Businesses.

Place of performance includes two locations within Mashpee, MA: the Clinic Building at 483 A Great Neck Road S and the Admin Building at 483 B Great Neck Road S, both in Mashpee, MA 02649. Contract administration and payment processing are handled by the IHS Nashville Area Office, 711 Stewarts Ferry Pike, Nashville, TN 37214.

The contractor shall provide comprehensive maintenance and repair services for two Kyocera Taskalfa 4054ci multifunction devices, including preventive maintenance, troubleshooting, corrective repairs, and parts replacement in accordance with manufacturer standards. Service calls must be answered within 24 hours, with on-site service provided during business hours (8:00 AM to 4:30 PM, Monday–Friday, excluding federal holidays). The contractor furnishes all replacement parts (new, manufacturer-approved, or equivalent) and remote and on-site technical support. All travel and expenses must be included in the contract price. Contractors are not required to provide black and color toner as part of maintenance services. The contract incorporates Service Contract Act wage determinations for Barnstable County, Massachusetts (WD 2015-4045, Revision 36), with prevailing wage rates ranging from $16.94 to $76.99 per hour plus fringe benefits.

The contract period is 12 months base with four optional one-year renewal periods, for a potential five-year term. The estimated award amount is $34.0 million, with estimated annual page volumes of 56,400 pages for black and white maintenance and 55,600 pages for color maintenance. Evaluation criteria include technical merit, price, and past performance, with award on best overall value. The NAICS code is 811210 (Electronic and Precision Equipment Repair and Maintenance); PSC code J074.