Configuration Accounting Information Retrieval System (CAIRS) Telephone Management System (TMS)

The Naval Supply Systems Command is seeking a contractor to provide comprehensive administration, configuration, programming, information assurance, and maintenance services for the Configuration Accounting Information Retrieval System (CAIRS) Telephone Management System (TMS). This sole source procurement requires the contractor to manage and maintain telecommunications infrastructure serving over 100,000 telephone users across nine naval installations in the Hampton Roads area, with primary operations at Naval Station Norfolk Building MB-100. Key requirements include maintaining 24/7/365 telecommunications operations, achieving 100% call traffic capture, processing vendor billing data with 98% accuracy, and providing Tier II/III technical support. The contractor must possess CAIRS.Net certification, employ OEM-certified technicians, and maintain personnel with Secret-level security clearances. The evaluation will be conducted under simplified acquisition procedures with price as the primary evaluation factor, and all quotes are due by 11:00 AM on September 3, 2025.

This procurement does not utilize any set-aside designations and is structured as a sole source contract to Unique Communications Solutions, which the Navy has determined is the only contractor capable of meeting the specific proprietary technology requirements. The total contract value is approximately $1,085,320.72 over the entire potential contract period, which includes a base year from November 11, 2025, to October 31, 2026, plus four additional option years extending through October 31, 2030. The contract requires five scheduled trips per year to Norfolk, Virginia, with potential for additional unscheduled travel as needed. Performance will occur primarily on-site at Naval Station Norfolk and remotely at eight additional locations within the Hampton Roads area. The contractor will be responsible for continuous maintenance, software upgrades, technical documentation, remote diagnostics, and ensuring system reliability across all naval installations covered under this agreement.