PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

Award/Mod Effective Version Date

Contract Number:

Task Order Number: N/A

Contractor Name Unique Communications Solutions (UNIQUE)

Tracking Number: N/A

Follow-on to Previous Contract and

Task Order Number:

1. Contracting Officer’s Representative (COR).

a. Primary COR. See Points of Contact in Contract Administration Data

Name:

Organization: NCTAMS LANT

DODAAC: N70272

Address: 1518 PIERSEY STREET NORFOLK VA 23511

Phone Number: 757-400-9977

Fax Number: 757-400-9103

E-Mail Address: james.t.williams42.civ@us.navy.mil

b. Alternate COR.

Name: N/A

Organization:

DODAAC:

Address:

Phone Number:

Fax Number:

E-Mail Address:

2. Contract or Task Order Title. CAIRS NCTAMS LANT Support Services

3.

Background. Naval Computer and Telecommunications Master Station Atlantic (NCTAMSLANT), on behalf of the N9, Base Communications Office Norfolk, Virginia has been tasked by United States Fleet Forces Command

(USFFC) to provided responsive, reliable, high quality and cost-effective telephone services required by the operating forces, base establishment, and other Commands within the geographic area of Hampton Roads.

N C T A M S L A N T B C O N - 9 provides telephone services to over 100,000 telephone users. N C T A M S

L A N T B C O N 9 has a requirement for resources to provide administration, configuration, programming, information assurance, managing, maintaining and monitoring of the Configuration Account Information Retrieval

System (CAIRS) Telephone Management System (RTMS) supporting telephone systems, operations, and infrastructure.

NCTAMS LANT’s BCOs are an integral component of the Navy’s shore base communications capability. Naval

Computer and Telecommunications Station, Base Communications Office N C T A M S L A N T are responsible for operation and maintenance of all voice services and the physical telecommunications infrastructure for all telecommunications services provided on US Navy bases in NCTAMS LANTAOR. DoD has become standardized across the BCO enterprise on the Configuration Accounting Information Retrieval System (CAIRS) Telephone

Management System (TMS). CAIRS TMS also provides for the maintaining of Plant Records and Billing data for all telephones, alarms, Supervisory Control and Data Acquisition (SCADA) and “data-comm” circuit infrastructure that provides connectivity to multiple commands, serving a variety of classified and unclassified networks.

NCTAMS LANT AOR requires continuous contracted maintenance support to keep the CAIRS software packages updates current to meet Joint Interoperability Test Command (JITC) and Information Assurance (IA) security requirements.

4. Objectives: NCTAMS LANT AOR requires continuous contracted maintenance support to keep up to date the CAIRS software packages current to meet JITC and IA security requirements. This Performance Work

Statement defines the requirements for software / system, maintenance support of the Configuration Accounting

Information Retrieval System (CAIRS) Telephone Management System (TMS) for the following regional BCOs:

NTAMS-LANT (BCO’s). On-site support by the qualified contractor personnel to assist in effectively and properly operating, maintaining, upgrading and optimizing NCTAMS LANT BCO N-9 CAIRS RTMS networked systems to include all hardware and software equipment, components, telephone inventories, accounting module and applications for the following sites:

(1) NAVSTA Norfolk Building MB-100 (On site)

(2) NAVSTA Norfolk Building B-W143 (Remote)

(3) NSA Norfolk Building NH-95 (Remote)

(4) NSA Norfolk Northwest Annex Building B-145 (Remote)

(5) NAS Oceana Building B-232 (Remote)

(6) NAS Oceana Dam Neck Annex Building B-501 (Remote)

(7) NSY Norfolk Building B-65 (Remote)

(8) NSY Yorktown Building B-381 (Remote)

(9) NAB Little Creek (Remote)

5. Scope. This Performance Work Statement (PWS) defines the requirements for software / system, maintenance support for the Configuration Accounting Information Retrieval System (CAIRS) Telephone Management System

(TMS) for the NCTAMS LANTAOR BCOs. It requires continuous contracted maintenance support to remain current for the CAIRS software packages to stay current to meet JITC and IA security requirements.

6. Performance Requirements. The Contractor shall provide services support as defined in the PWS includes:

Licensing Fees and remote (Tier II) maintenance escalation support, remote diagnostics, technical documentation and publications, software support, upgrades to most current versions of software and other requirements. This system is neither classified nor does it process classified information.

6.1 Task A. SUPPORT SERVICES

6.1.1 Service Requirements: As part of the overall twelve (12) months sustainment and support of

TMS, the contractor shall provide technical support services to individual Naval Computer and

Telecommunications Station (NCTS) Base Communications Office (BCO) and Configuration

Accounting Information Retrieval System (CAIRS) sites consisting of: software support, online training, bug fixes, and minor software updates to ensure reliable operations and rapid restoration of all

BCO locations identified in the objectives of this PWS. Technical support services shall include Tier

II/III and above support as required based on the need to achieve problem resolution. All technical support services shall be provided by technical personnel certified by the Original Equipment

Manufacturer (OEM) and authorized to work on the CAIRS system (hardware and software) and per

DoD Directive 8570.1 fluent in the English language. If the Contractor is alerted to a TMS system/component degradation or failure, the Contractor shall provide immediate support to the onsite

Government technician(s) to identify, troubleshoot, and remedy the problem. The Contractor shall provide feature enhancements and optimized automation for process improvements in the CAIRS system; both via remote and on-site support.

6.2 Task B. TIER LEVEL & SUPPORT DEFINED

6.2.1 Tier Level Support

6.2.1.1 Tier I:

This layer of support is the initial attempt to resolve the problem at the NCTS BCO level. The onsite Government technician typically responds to basic maintenance actions at Tier I. Government technicians perform daily operations and maintenance in an effort to troubleshoot problems and identify failing/failed LRU (e.g., re-boot system; assist Tier II & III contractor personnel with troubleshooting, check connections, etc.). Tier I experience will vary from site to site.

6.2.2.2 Tier II & III:

This layer of support is typically used when an onsite Government technician escalates a problem that cannot be fixed at the base level. OEM-certified technicians work remotely with the onsite

Government technician using OEM technical publications to diagnose the problem and recommend a course of action to resolve the problem.

6.3 Responsibilities.

6.3.1 The contractor will provide:

6.3.1.1 Program Management and Quality Control Plan

6.3.1.2 Logistics Service Support Reports

6.3.1.2.1 Remote Diagnostics

6.3.1.2.2 Software upgrades to the most current version

6.3.1.2.3 Technical Documentation and Publications

6.3.1.2.4 Software Service Support

6.4 Technical documentation and publications.

6.4.1 The contractor will provide to the Government all commercial documentation not currently on-hand but is required for the CAIRS system to be supported. Documentation shall be provided in the medium (i.e.

Hard Copy, Compact Disc, or DVD) that is available commercially. This documentation will become the property of the Government.

6.4.2 The contractor will provide changes, revisions, and updates for all commercial technical documentation and publications required to support CAIRS, as these updates become commercially available.

6.4.3. The Contractor shall not install or connect non-Government-owned computing systems or devices to

Government networks without the COR’s coordinating and obtaining proper authorization from the appropriate Information System Security Manager (ISSM), ensuring that all software has a Government

Certificate of Net worthiness or has been authorized under the Risk Management Framework (RMF)

Access Only process. The non-Government-owned computing systems or devices include, but are not limited to, personal or Contractor owned thumb drives (e.g., memory sticks, flash drives, Uni-versal Serial

Bus (USB) drives, and jump drives, pen drives), removable or external hard drives, Personal Digital

Assistants (PDA), PC Cards/Express Cards, MP3 players, cell phones, digital media, floppy disks, compact disc (CD)/digital video disk (DVD) burners, optical recordings, photo flash cards, laptops, or any devices that can store data.

6.5 Travel.

6.5.1 Travel in and around the primary place of performance may be required throughout the period of performance at no additional cost.

6.5.2 The Contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS. The Government will reimburse the Contractor, in accordance with the Joint Travel Regulation (JTR) and FAR part 31.205-46, for all approved travel incurred during the performance of this contract. The COR will approve all travel requirements before travel begins, and travel costs must be within the limitation of funds specified in this contract. Funding for travel outside of the primary place of performance will be provided as follows:

6.5.2.1 Scheduled Travel will include a total of five trips per year MCTAMS LANT Norfolk

VA.. These travel costs are included in the firm fixed priced CLINs and will not be reimbursed under the Not to Exceed (NTE) Travel Contract Line Item (CLIN). Each trip will be one weeklong and will require COR prior approval.

6.5.2.2 Unscheduled Travel. Unscheduled travel may be required when onsite support outside of the primary place of performance is needed. These instances include issues not resolved with the

Remote Assistance tool or unexpected onsite support requirements. Each trip will require COR prior approval and will be reimbursed by the government in accordance with the Joint Federal

Travel Regulations (JFTR) under a NTE Travel CLIN. Under no circumstances shall the

Contractor travel if there are insufficient funds. Travel documentation shall be submitted to the

COR within 5 business days after travel.6.3.1

6.5.3 Trip/Travel Report.

The contractor shall notify and gain approval from the COR before any dispatch. In the event of major component failure or system degradation that cannot be handled by the onsite Government technician or remotely repaired by the Tier II Contractor technician, it will be required that the Contractor dispatch personnel in response to the outage at no labor charge to the government. All travel shall be invoiced under the travel CLIN and shall comply with the most current version of the Joint Travel Regulation (JTR) http://www.defensetravel.dod.mil/. (DI-MISC-81943, CDRL A396)

The contractor shall submit a detailed report providing the following information within five (5) business days after dispatch:

a. Trouble ticket number

b. Purpose of dispatch

c. Detailed analysis of trouble

d. Corrective actions taken or recommended solution(s)

e. Site POC(s) to include First name, Last name, DSN & Commercial telephone number and GOV email address

6.6 Work Approval. The Contractor shall provide Program Management and Quality Control Plan to the

Government within 15 days of award. The Contractor shall not commence any work outlined in this PWS without Government approval of the Contractor’s Program Management and Quality Control Plan. The

Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is how the contractor ensures the work complies with the requirement of the contract. The contractor will deliver a

Quality Control Plan (QCP) no later than five calendar days after the start of the Period of Performance (PoP) date to the Contracting Officer (KO) and the Contracting Officer’s Representative (COR) for final approval.

After Government acceptance of the QCP, the Contractor shall obtain the KO’s approval of any proposed change to the QCP. Within five working days, the Contractor shall deliver the comprehensive updated QCP to the KO and COR.

6.7. Software service and support.

6.7.1 The contractor will have operational knowledge sufficient to support all operating software levels for the CAIRS systems certified by the OEM. If there are associated software upgrades or additions for these systems in the future, it is the contractor’s responsibility to become proficient on these.

6.7.2 The contractor will notify the site personnel fifteen (15) days prior to conducting tests for system assessment. Testing shall be non-intrusive and shall not incur system downtime. Test schedules shall be coordinated with site personnel.

6.8 Delivery Schedule.

6.8.1 The Program Management and Quality Control Plan draft will be required within 15 calendar days and the Final will be delivered within 30 calendar days after award.

6.8.2 The Logistics Service Support Reports will be provided monthly on the 5th workday of the month.

6.8.3 Software release, patches, and updates shall be delivered within 60 calendar days from award date.

Deliverables:

PWS

Task#

Deliverable Title Format Due Date Distribution/Copies Frequency and Remarks

6.8.1 Program

Management and

Quality Control Plan

Electronic

Copy in PDF

Draft – 15 calendar days after award

Final – 30 calendar days after award

Standard

Distribution*, Navy COR

Draft - 15

Final – 30

6.8.2 Logistics Service

Support Reports

Electronic

Copy in PDF

5th workday of the month

Standard

Distribution*, Navy COR

Monthly, on

5th workday

6.8.3

Software updates Electronic

Copy in PDF

60 calendar days from award date

Standard

Distribution*, Navy COR

60 calendar days

*Standard Distribution: 1 copy of the transmittal letter without the deliverable to the Contracting Officer; 1 copy of the transmittal letter with the deliverable to the Primary COR.

6.9 Assumptions & Conditions.

6.9.1 The operational status and current software configuration of the switch system shall not relieve the contractor from providing any portion of the requirements addressed in this PWS.

6.9.2 The contractor will provide changes, revisions, and updates for all commercial technical documentation and publications required to support CAIRS as these updates become commercially available.

6.10 Training. Training for specific curriculum and subject matter may be required by the government.

Government mandated training can be reimbursed under the Training NTE CLIN. Before undertaking any training in performance of this contract, the Contractor shall have the training approved, in writing/email by the COR. Training documentation shall be submitted to the COR within 5 business days after training is completed.

6.11 Miscellaneous Parts Other Direct Costs (ODC’s). Replacement of existing government owned incidental components can be reimbursed under the Miscellaneous Parts ODC CLIN. Contractor person-nel shall first contact the COR to utilize Government sources of existing supply whenever possible. When existing supplies are not available and an open purchase is required, the Contractor needs to obtain approval of the purchase price in writing/email from the COR. No additional individual loading or profit shall be applied to the parts cost. Invoices shall be submitted to the COR within 5 business days after the invoiced date.

7. Performance Standards.

7.1 The contractor will maintain the CAIRS Telecommunications Management System (TMS) in a manner that provides 24/7/365 telecommunications management and billing operations.

7.2 The CAIRS Telecommunications Management System (TMS) must operate in a manner that captures

100% of call traffic generated by all telephone switches supporting all sites listed in Paragraph 5.

7.3 The CAIRS Telecommunications Management System (TMS) must operate in a manner that successfully processes imported billing data from commercial vendors servicing navy sites listed in Paragraph 5 with a minimum of 98% accuracy. This imported data is commonly referred to as “vendor media imports”.

Performance Standard Acceptable Quality Level (AQL) Methods of Calculation

The contractor met the performance requirements and agreements

Services performed per task requirements 98% of the time.

No more than one customer complaint a month.

The Contractor completed required services in a timely manner.

Services performed in a timely manner 98% of the time.

No more than one customer complaint a month. The surveillance Officer will track timely completion of services.

Deliver 1 to 2 Software release, patches, and updates per quarter and deliver test results for all patches and updates.

90% Successful software updates w/test result/documents per quarter

Minimum Acceptable:

> 85% of all software updates are

Satisfied, More Than Satisfied, or

No more than one customer complaint a month. The surveillance Officer will track timely completion of services.

Very Satisfied with Contractor test results

The contractor maintained close liaison and good communications with the Government.

Any problems or questions encountered by either party are addressed within 2 business days.

No more than one customer complaint a month.

Processing imported billing data from commercial vendors.

100% accuracy successfully processed.

100% Inspection of processed imported billing data for 100% accuracy.

Minimum Acceptable:

> 98% accuracy

8. Incentives. N/A

9. Place of Performance. N C T A M S L A N T N o r f o l k V A . Travel in and around the primary place of performance up to eight separate visits (5 days per visit) may be performed throughout the period of performance at no additional cost. Additional travel within CONUS or OCONUS, may be required to support the requirements of this PWS and will be reimbursed by the government in accordance with the Joint Federal Travel Regulations

(JFTR).

Alternate Place of Performance - Contingency Only. As determined by the Contracting Officer’s Representative

(COR), contractor employees may be required to work at an alternate place of performance (e.g., home, the contractor's facility, or another approved activity within the local travel area) in cases of unforeseen conditions or contingencies (e.g., pandemic conditions, exercises, government closure due to inclement weather, etc.).

Additionally, the contractor may be required to account for the whereabouts of their personnel should this information be requested by the COR. Non-emergency/non-essential contractors should not report to a closed government facility. Contractor shall prepare all deliverables and other contract documentation utilizing contractor resources. To the extent possible, the contractor shall use best efforts to provide the same level of support as stated in the PWS. In the event the services are impacted, reduced, compromised, etc., the Contracting Officer or the contractor may request an equitable adjustment pursuant to the Changes clause of the contract.

10. Period of Performance. B a s e P l u s F o u r O p t i o n Y e a r s

Base Year: 11/11/2025 - 10/31/2026 – 185,000.00

Option Year 1- 199,800.00

Option Year 2- 215, 784.00

Option Year 3-233, 046.72

Option Year 4- 251, 690.46

11. Security Requirements. The contractor shall coordinate site visits with site POCs at least 72 hours prior to requiring any site access. Contractor personnel without security clearances performing any task under this PWS must be escorted by Government personnel who are cleared. This section shall be considered a supplement to Block

13 of the Government provided DD Form 254, DoD Contract Security Classification Specification. The following security requirements shall apply to this effort. References:

a. DISA Form 786, DISA Statement of Information System Use and Acknowledgement of User

Responsibilities

b. DISA Policy Letter, Unauthorized Connections to Network Devices, 11 September 2013

c. DISA Instruction 240-110-8, Information Security

d. DISA Instruction 240-110-36, Personnel Security

e. DISA Instruction 240-110-38, Industrial Security

f. DISA Instruction 240-110-43, Insider Threat Program

g. DISA Instruction 630-230-19, Cybersecurity

h. DoDM 5200.01, Vol 1-4 Information Security Program, 24 February 2012

i. DOD 5200.02, Procedures for the DoD Personnel Security Program, 3 April 2017

j. DoD Instruction 5200.48, Controlled Unclassified Information (CUI), 6 March 2020

k. DOD 5220.22-M, National Industrial Security Program Operating Manual, February 2006

Incorporating Change 02 May 2016

11.1 Facility Security Clearance. The work to be performed under this contract/order is up to the Secret level and will require Sensitive Compartmented Information (SCI) access eligibility for some personnel. Therefore, the company must have an interim or final Secret Facility Clearance from the Defense Counterintelligence and Security

Agency.

11.2 Security Clearance. All personnel performing on or supporting a DISA contract/order in any way shall be

U.S. citizens.

11.2.1 Individuals supporting PWS Tasks / Subtasks that require(s) an interim or a final Secret security clearance will, immediately upon hire, require Sensitive Compartmented Information (SCI) access eligibility adjudicated by the Department of Defense Consolidated Adjudication Facility or other federal adjudications facility to perform their duties. SCI processing for SCI eligibility will be coordinated with the supporting Government Security Manager and will begin immediately upon start of duty performance under this contract/order.

All SCI* work under this contract/order will be monitored by COR/ACOR.

11.3 Investigation Requirements. All personnel requiring SCI access under this contract/order shall undergo a favorably adjudicated Tier 5 investigation (formerly known as a Single Scope Background Investigation (SSBI)) as a minimum requirement. The T 5 will be maintained current within 6-years and requests for Tier 5 reinvestigation

(T5R formerly known as Single Scope Background Period Reinvestigation (SBPR) or Phased Periodic

Reinvestigation (PPR)) will be initiated prior to the 6-year anniversary date of the previous Tier 5.

11.3.1 All personnel requiring Secret access under this contract/order shall undergo a favorably adjudicated Tier 3

(T3) Investigation formerly known as a National Agency Check, Local Agency Check and Credit Check or Access

National Agency Check and Inquiries as a minimum investigation. The Tier 3 Investigation will be maintained current within 10-years and requests for Secret Periodic Reinvestigations will be initiated by submitting a Tier 3R investigation prior to the 10-year anniversary date of the previous Tier 3 Investigation.

11.3.2 The contractor is required to have personnel cleared with an interim or final Secret at contract start date. If contractor personnel are replaced during performance of the contract, replacement personnel should also have interim or final clearance Secret.

11.4 Visit Authorization Letters (VAL). Visit requests shall be processed and verified through the Defense

Information System for Security (DISS) to SMO 70272 (Include other DISS SMO codes as applicable. A complete list of DISA DISS SMO codes can be found at https://disa.deps.mil/ORG/MP6/mp61/industrialsecurity/Shared%20Documents/Forms/AllItems.aspx). DISS visits for contracts/orders are identified as “Other” or “TAD/TDY” and will include the Contract/Order Number and

ADP/IT-Access level of the contract/order in the Additional Information section. Contractors that do not have access to DISS may submit visit authorizations by e-mail in a password protected .pdf to the Contracting Officer

Representative (COR) or Alternate COR specified in Section 1.0.

If DISS is not available, the VAL must contain the following information on company letterhead

• Company name, address, telephone number, facility security clearance

• CAGE CODE

• Contract/Order Number

• Name, SSN, date and place of birth, and citizenship of the employee intending to visit

• Certification of personnel security clearance and any special access authorizations required for the visit

(type of investigation & date, adjudication date & agency, and IT access level)

• Name of COR/Alt COR

• Dates or period the VAL is to be valid

11.5 Security Contacts. DISA Security Personnel can be contacted for Industrial or Personnel Security related issues at (301) 225-1235 or via mail at:

Defense Information Systems Agency Defense Information Systems Agency

ATTN: MP61, Industrial Security ATTN: MP62, Personnel Security

Command Building Command Building

6910 Cooper Ave. 6910 Cooper Ave.

Fort Meade, MD 20755-7088 Fort Meade, MD 20755-7088

For Center or Directorate-specific security related matters, contact the Directorate or Center Security Manager at:

N/A

Name:

Phone Number:

E-mail:

11.6 Information Security and other miscellaneous requirements.

11.6.1 Contractor personnel shall comply with all local security requirements including entry and exit control for personnel and property at the government facility.

11.6.2 Contractor employees shall be required to comply with all Government security regulations and requirements.

Initial and periodic safety and security training and briefings will be provided by Government security personnel.

Failure to comply with Government security regulations and requirements shall require the company to provide the

Government with a written remediation/corrective action plan; furthermore, failure to comply with such requirements can be cause for removal and the contractor will not be able to provide service on this contract/order.

11.6.3 Contractor employees with an incident report in DISS who have had their access to classified suspended will not be permitted to fill positions requiring access to classified information on a DISA contract/order.

11.6.4 The Contractor shall not divulge any information, classified or unclassified, about DoD files, data processing activities or functions, user identifications, passwords, or any other knowledge that may be gained, to anyone who is not authorized to have access to such information. The Contractor shall observe and comply with the security provisions in effect at the DoD facility. Identification shall be worn and displayed as required.

11.6.5 DISA retains the right to request removal of contractor personnel regardless of prior clearance or adjudication status, whose actions, while assigned to this contract, clearly conflict with the interest of the Government.

11.6.6 Contractor personnel will generate or handle documents that contain For Official Use Only information at the

Contractor and/or Government facility. Contractor personnel will generate or handle documents that contain

Proprietary, Contract Sensitive, or similarly designated information at the Contractor and/or Government facility.

All contractor deliverables shall be marked in accordance with DoDM 5200.01, Vol. 3, DoD Information Security

Program: Protection of Classified Information; DoDI 5200.48, Controlled Unclassified Information (CUI); and

DoDM 5400.07, Freedom of Information Act Program, unless otherwise directed by the Government. The contractor shall comply with the provisions of the DoD Industrial Security Manual for handling classified material and producing deliverables. The contractor shall comply with DISA Instruction 630-230-19, Cybersecurity.

11.6.7 The Contractor shall afford the Government access to the contractor’s facilities, installations, operations, documentation, databases, and personnel used in performance of the contract/order. Access shall be provided to the extent required to carry out a program of IT inspection (to include vulnerability testing), investigation and audit to safeguard against threats and hazards to the integrity, availability, and confidentiality of data or to the function of information technology systems operated on behalf of DISA or DoD, and to preserve evidence of computer crime.

12. Government Furnished Property (GFP)/Government-Furnished Equipment (GFE)/ Government-

Furnished Information (GFI). N/A

13. Other Pertinent Information or Special Considerations. CAIRS.Net certified and on the authorization list to work on the CAIRS system by the OEM.

a. Identification of Possible Follow-on Work. N / A .

b. Identification of Potential Conflicts of Interest (COI). N/A

c. Identification of Non-Disclosure Requirements N/A

d. Packaging, Packing and Shipping Instructions. N/A

e. Inspection and Acceptance Criteria. N/A

f. Property Accountability. N/A

g. Transitioning. Contractor employees may be required to take periodic mandatory training courses provided through the agency, such as records management training and other training required by statute, regulation, DoD, or DISA policy. No other training of contractor personnel shall be provided by the

Government unless authorized by the Contracting Officer.

h. Supply Chain Risk Management (SCRM). N/A

i. Training. N/A

14. Section 508 Accessibility Standards. The following Section 508 Accessibility Standard(s) (Technical

Standards and Functional Performance Criteria) are applicable (if box is checked) to this acquisition.

Technical Standards

1194.21 - Software Applications and Operating Systems

1194.22 - Web Based Intranet and Internet Information and Applications

1194.23 - Telecommunications Products

1194.24 - Video and Multimedia Products

1194.25 - Self-Contained, Closed Products

1194.26 - Desktop and Portable Computers

1194.41 - Information, Documentation and Support

The Technical Standards above facilitate the assurance that the maximum technical standards are provided to the

Offerors. Functional Performance Criteria is the minimally acceptable standards to ensure Section 508 compliance.

This block is checked to ensure that the minimally acceptable information and communication technology (ICT) products are proposed.

Functional Performance Criteria

1194.31 - Functional Performance Criteria