Competition Justification for the ERO Contact Center of Operations
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- ICE-25-0030
- Agency
-
Immigration and Customs Enforcement
Department of Homeland Security
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- HSCEMS14A00005-70CDCR19FC0000007 Federal contract award
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Place of performance
- Irvine, California, United States
Notice details come from SAM.gov. Updated .
About this opportunity
Immigration and Customs Enforcement (ICE) is seeking a 6-month extension of the ERO Contact Center of Operations (ECCO) contract with Capgemini Government Solutions LLC, with two additional 3-month options. The contract covers call center support for multiple informational phone lines, including VOICE, VINE hotline, DRIL, FoRR line, ATD line, MPP line, and ERO Non-Telephonic Reporting, operating Monday through Friday from 8:00am to 8:00pm EST. The sole-source justification is predicated on Capgemini's unique ability to maintain services without disruption, as no other vendor could effectively transition, onboard, and train personnel within the required timeframe. This extension was necessitated by changes in requirements identified in December 2024, including increased staffing needs and new AI capabilities, which led to the cancellation of the existing solicitation. While market research suggested multiple vendors might be interested in future competitive procurement, only one vendor responded to the synopsis posted on SAM.gov on February 14, 2025. The current contract is set to end on February 23, 2025, with the modification intended to bridge the gap until a comprehensive competitive procurement can be conducted.
Notice text
Please see the attached competition justification for the ERO Contact Center of Operations.
Awarded contract HSCEMS14A00005 to unknown vendor for unknown amount on 2025-02-27.
Files
| File | Type | Posted |
|---|---|---|
| LSJ 25-0030 Redacted.pdf |
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