Ecco call center professional support services
Ended Awarded Last action
- Contract number
- 70CDCR19FC0000007
- Awardee
-
Capgemini Government Solutions LLC UEI DR6MQ56MGFA5
- Awarding agency
-
Immigration and Customs Enforcement
Department of Homeland Security
- Obligated
- $33,122,230
Award facts
- Opportunity
-
- 70CDCR18Q00000018 Solicitation number
- Call Center Staffing and Operation Limited / Sole Source Justification · Posted Sep 7, 2021
- Contract value 86% obligated
-
- $36,116,131.17 Current, with exercised options
- $38,346,149.57 Potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 4 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Washington, DC 20536, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | $0 | |
| Exercise an Option | $736,673 | |
| Funding Only Action | -$461,059 | |
| Funding Only Action | $1,520,037 | |
| Supplemental Agreement for work within scope | $2,900,000 | |
| Exercise an Option | $4,356,264 | |
| Funding Only Action | $511,983 | |
| Other Administrative Action | -$8,148 | |
| Funding Only Action | $2,178,132 | |
| Exercise an Option | $2,392,193 | |
| Change Order | $2,219,342 | |
| Funding Only Action | $1,900,000 | |
| Exercise an Option | $2,792,874 | |
| Funding Only Action | $1,439,341 | |
| Other Administrative Action | $3,779,131 | |
| Change Order | $1,081,184 | |
| Funding Only Action | $13,010 | |
| Change Order | $540,000 | |
| Exercise an Option | $2,876,069 | |
| Exercise an Option | $1,855,204 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Original award | $500,000 |
Show all 24
About this award
Immigration and Customs Enforcement (ICE) awarded a modification to Capgemini Government Solutions LLC to exercise an option extending performance under the Enforcement and Removal Operations (ERO) Contact Center of Operations (ECCO) contract. This modification represents a closeout action under a Firm Fixed Price contract vehicle established on the Professional Services Schedule (PSS). The ECCO provides comprehensive call center services supporting ICE's enforcement and removal operations. The contract ceiling value is $38.3M, with an ultimate completion date of February 23, 2026. This award was made without a set-aside designation.
Capgemini Government Solutions LLC, a global consulting and technology services firm with extensive federal experience, brings significant expertise in supporting government agencies through IT solutions, program management, and specialized service delivery. The company's track record includes work across multiple federal agencies and contract vehicles, including substantial IDVs such as the OASIS+ contract and various agency-specific arrangements. As the prime contractor on this ICE engagement, Capgemini will continue delivering the call center professional support services that enable ERO's operational requirements, leveraging its established capabilities in federal technology and operations support.
Quick answers
Who was awarded contract 70CDCR19FC0000007?
70CDCR19FC0000007 was awarded to Capgemini Government Solutions LLC by Immigration and Customs Enforcement (Department of Homeland Security) on March 19, 2019.
How much is contract 70CDCR19FC0000007 worth?
The government has obligated $33,122,230 on 70CDCR19FC0000007. Its current value, with exercised options, is $36,116,131. Its potential value, with all options, is $38,346,150.
Is contract 70CDCR19FC0000007 an order under another contract?
Yes. 70CDCR19FC0000007 is a BPA call under GS10F0037N-HSCEMS14A00005, a blanket purchase agreement, on The Professional Services Schedule (PSS).
Was contract 70CDCR19FC0000007 competed?
The extent of competition for 70CDCR19FC0000007 was full and open competition. The government received 4 offers.
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