LSJ 25-0030 Redacted.pdf

This is a Justification for Other Than Full and Open Competition (JOFOC) document from ICE's Office of Acquisition Management seeking to modify a Blanket Purchase Agreement (BPA) call with Capgemini Government Solutions LLC for the ERO Contract Center of Operations (ECCO). The modification would create a 6-month extension period with two 3-month options for continued operation of ECCO while ICE conducts a competitive follow-on procurement.

The ECCO provides call center support for multiple informational phone lines including VOICE, VINE hotline, DRIL, FoRR line, ATD line, MPP line, and ERO Non-Telephonic Reporting, operating Monday-Friday 8:00am-8:00pm EST. The sole-source justification is based on Capgemini being uniquely positioned to maintain services without disruption, as no other vendor could transition, onboard and train personnel within the required timeframe. The current contract ends February 23, 2025. This extension is needed due to changes in requirements identified in December 2024, including increased staffing needs and new AI capabilities, which led to cancellation of the existing solicitation. While market research indicated multiple vendors may be interested in the future competitive procurement, only one vendor responded to the synopsis posted on SAM.gov on February 14, 2025.