Cepheid GeneXpert PM Service and Support

Sources-Sought Notice

The Indian Health Service, Crownpoint Service Unit is issuing this sources-sought notice (SSN) to identify capable Indian-owned, economic enterprises – large (IEE) or small (ISBEE) – that can provide manufacturer-authorized preventive maintenance, repair, technical support, software support, and related services for a Cepheid GeneXpert GX XVI-12 diagnostic system (Serial No. 110026004).  

The GeneXpert system is utilized to support critical laboratory diagnostic testing and patient care operations. The manufacturer's warranty has expired, and ongoing manufacturer-authorized service support is required to maintain operational readiness, system reliability, regulatory compliance, and continuity of diagnostic testing services.

Required services include, but are not limited to:

• Annual preventive maintenance inspections and performance verification
• Corrective maintenance and repair services
• Manufacturer-authorized replacement parts
• Telephone and remote technical support
• Software updates and support
• Onsite field service engineer support
• Remote diagnostics and troubleshooting
• System performance validation and documentation
• Loaner equipment support, if available under the service program

Interested firms shall demonstrate their capability to provide manufacturer-authorized support for Cepheid GeneXpert systems, including access to certified service personnel, proprietary software support, technical resources, and genuine replacement parts necessary to maintain the equipment in accordance with manufacturer specifications.

Other capable firms are also invited to respond to this SSN.  The Contracting Officer will consider responses for Buy Indian Act (25 U.S.C. 47) opportunities first, then for set aside programs under the Small Business Act (41 U.S.C. 3104).

The applicable North American Industry Classification System (NAICS) code assigned to this requirement is 811210 – Electronic and Precision Equipment Repair and Maintenance with a small business size standard of $34 M.

THIS IS NOT A SOLICITATION. Information collected from this notice is purely for market research only and will be used to determine the contracting office’s acquisition strategy including competition, set asides, and locating Indian-owned economic enterprises.  Submission of any information in response to this market survey is purely voluntary.  The government assumes no financial responsibility for any costs incurred in response to this request for information. 

In accordance with FAR 4.203-1(b), offerors and quoters must be registered in System for Award Management at SAM.gov, at the time an offer or quotation is submitted and at time of award.

Submission Instructions: Interested parties who consider themselves qualified to perform the above-listed services are invited to submit a response to this notice by 10:00 am MDT - June 8, 2026  to Marshall L. Arviso at marshall.arviso@ihs.govwith the subject line “SSN IHS1524060.  Your submission must include the following information, at a minimum:

1. Company Profile that includes:  UEI, Name and Address, Primary POC information, business size and type of ownership, socio-economic status/participation such as 8(a), WOSB/EDWOSB, SDVOSB and HUBZone, identification of Native American ownership, SAM.gov representations and certifications, and other related documentation.
2. A brief statement of the company’s capability that relates to the described government requirement.  Additional demonstration of capability may include current and past performance history for the same or similar requirement, established contracts such as GSA or VA Schedule, etc.
3. Indian-owned Small Business Economic Enterprises (ISBEEs) and Indian-owned Economic Enterprises (IEEs) must also submit a completed IHS IEE Representation Form (attached) in accordance with HHSAR 326.606-1(b).

Telephone inquiries will not be accepted or acknowledged, and no feedback or evaluations will be provided to companies regarding their submissions.