Cadet Command G6 CASB Call Center Software
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- W9124D22Q0231
- Agency
- MICC Fort Sam Houston Mission and Installation Contracting Command, Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Place of performance
- Fort Knox, Kentucky 40121, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The United States Army Cadet Command requires cloud-based call center software to support their help desk operations located at Fort Knox, Kentucky. The software subscription must provide capabilities for a minimum of ten users including three universal ports, virtual queue, agent scripting, text-to-speech, and local call conferencing from September 1, 2022 through August 30, 2023 with three one-year option periods. Proposals are due to Richard J. Torres by August 8, 2022 at 10:00 AM Eastern and will be evaluated based on price with award made to the lowest priced technically acceptable offer.
This requirement has a total small business set-aside designation. The NAICS code is 541511 and PSC code is D302. The period of performance is one base year starting September 2022 with three optional one-year extensions at Fort Knox, Kentucky. Offerors must provide pricing for the initial period and each option year. No incumbent was named and the estimated total contract value including options is under $250,000.
Notice text
This requirement is for the purchase of Cloud based call center subscription for ten (10) users. The license will a minimum of include3 Universal Ports (used for IVR Call monitoring), Virtual Queue, Agent Scripting, Text To Speech, Local Call
Conferencing, available to Monitor, Coach and Barge in support of the U.S. Army Cadet Command
(USAAC), Fort Knox, KY during September 1 2022 through 30 August 2023 with a three one year option periods.
Attachments
| File | Type | Posted |
|---|---|---|
| Question Response for Call Center Software 29JUL22. docx.docx | DOCX document | |
| Questions and Responses for New SOW.docx | DOCX document | |
| SOW Cadet Command Call Center Software 26JUL22.docx | DOCX document | |
| Questions Responses for Call Center Software USACC 26JUL22.docx | DOCX document | |
| IB08 SAM.GOV Attachment #1 for USACC G6 Call Center Software (22JUL2022).docx | DOCX document | |
| IA02 SOW No Mark ups 22JUN22.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Cadet Command G6 CASB Call Center Software | Award Notice | |
| Cadet Command G6 CASB Call Center Software | Solicitation |
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