Question Response for Call Center Software 29JUL22. docx.docx
DOCX document 20 KB Posted
- Attached to
- Cadet Command G6 CASB Call Center Software Federal contract opportunity
- Solicitation number
- W9124D22Q0231
About this file
This document contains a question response regarding call center software requirements and the related federal contract opportunity. The government requires cloud-based call center software for ten users with a minimum of three universal ports to allow up to three managers to monitor calls, a virtual queue, agent scripting, text-to-speech, and local call conferencing. The call center software license is for the U.S. Army Cadet Command from September 1, 2022 through August 30, 2023 with three one-year option periods. The solicitation was issued by the Department of the Army Materiel Command Mission and Installation Contracting Command at Fort Sam Houston for call center software to support their operations.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Questions and Responses for New SOW.docx | DOCX document | |
| Questions Responses for Call Center Software USACC 26JUL22.docx | DOCX document | |
| SOW Cadet Command Call Center Software 26JUL22.docx | DOCX document | |
| IA02 SOW No Mark ups 22JUN22.pdf | ||
| IB08 SAM.GOV Attachment #1 for USACC G6 Call Center Software (22JUL2022).docx | DOCX document |
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Text version
1. Question: In regards to the three (3) Universal Ports, is the government wanting to have up to 3 managers listen in to phone calls or does this pertain to wanting to create an IVR path with more than 3 separate selections available?
Response: The Government has (3) Three managers, for training and QC purposes. They don’t need them to listen to the same call, so much but to be able to pick a call to set in on. The software must be able to create an IVR path, so that we can setup an automated call response, allowing us to route calls to the correct team.
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