Call center software support and storage
Ended Purchase Order Awarded Last action
- Contract number
- W9124D22P0153
- Awardee
-
North South Consulting Group LLC UEI X5ANN5RVNUW5
- Awarding agency
-
MICC Fort Knox
Mission and Installation Contracting Command, Department of Defense
- Obligated
- $531,436
Award facts
- Opportunity
-
- Cadet Command G6 CASB Call Center Software Solicitation · W9124D22Q0231 · Posted Jul 22, 2022
- Contract value 100% obligated
- $531,435.83 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- Funding agency
- Recruiting Command Office of the Chief of Staff, Department of Defense
- NAICS code
- 541519 Other Computer Related Services
- Set-aside
- Total Small Business
- Competition
- 3 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Fort Knox, KY 40121, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $128,020 | |
| Exercise an Option | $128,020 | |
| Supplemental Agreement for work within scope | $28,233 | |
| Exercise an Option | $85,690 | |
| Supplemental Agreement for work within scope | $65,500 | |
| Original award | $95,972 |
About this award
U.S. Army Cadet Command awarded a purchase order to North South Consulting Group LLC for call center software support and storage under a total small business set-aside, with a ceiling value of $531,435.83 and an award date of September 21, 2022. The awardee holds SBA certifications as an Economically Disadvantaged Women-Owned Small Business, Women-Owned Small Business, and Service-Disabled Veteran-Owned Small Business.
Performance occurs at Fort Knox, Kentucky. The requirement covers cloud-based call center software supporting help desk operations with capabilities for a minimum of ten users, including three universal ports, virtual queue, agent scripting, text-to-speech, and local call conferencing. This is option year three of the base contract, with an ultimate completion date of September 20, 2026. The underlying solicitation (posted July 22, 2022, due August 8, 2022) specified the base period from September 1, 2022 through August 30, 2023, with three one-year option periods available.
Quick answers
Who was awarded contract W9124D22P0153?
W9124D22P0153 was awarded to North South Consulting Group LLC by MICC Fort Knox (Mission and Installation Contracting Command) on September 21, 2022.
How much is contract W9124D22P0153 worth?
The government has obligated $531,436 on W9124D22P0153.
Which agency awarded contract W9124D22P0153?
MICC Fort Knox (Mission and Installation Contracting Command) awarded W9124D22P0153, with funding from Recruiting Command (Office of the Chief of Staff).
Was contract W9124D22P0153 competed?
The government received 3 offers. It was set aside: Total Small Business.
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