AV/VTC Maintenance Service

Marine Corps Installations East seeks audio/visual and video teleconferencing equipment maintenance services at Marine Corps Base Camp Lejeune, Building 1, with quotes due September 23, 2026, and questions due September 21. The procurement is a 100% Service-Disabled Veteran-Owned Small Business set-aside, foreclosing competition outside that pool.

Place of performance is Building 1 at Marine Corps Base Camp Lejeune, North Carolina. The scope covers twenty-four office spaces, five conference rooms, one administration office, one Emergency Operations Center, and three common areas. Equipment includes approximately 30 rooms with displays ranging from 55 to 85 inches, networked AV components from manufacturers including Crestron, Extron, Cisco, AVer, and Shure, plus supporting audio processors, network switches, and cabling infrastructure. NAICS code is 811210 (Electronic and Precision Equipment Repair and Maintenance) with a $34 million size standard.

The contract is firm fixed-price with a base period of September 28, 2026 through September 27, 2027, followed by four one-year option periods. Services include 24/7 telephone support with 90-second response times, 7:00 AM to 5:30 PM EST live system monitoring Monday through Friday, quarterly preventive maintenance visits, emergency on-site response within 24 hours, hardware repair or replacement within 48 hours, and security patch installation within 10 calendar days. Performance standards require 95% compliance for scheduled maintenance, 100% for emergency response and security patches, and 98% for hardware repair completion within 48 hours. Contractor must comply with wage determination requirements (Electronics Technician Maintenance I at $27.85 per hour), provide Certificate of Insurance, and obtain DBIDS registration for base access. Evaluation considers Technical Capability, Price, Past Performance, and Period of Performance. Amendment 0001, posted September 21, clarified monitoring scope and answered vendor questions; no further questions are accepted.