Avaya Phone Switch Maintenance
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- HT940625QAvay
- Agency
- Defense Health Agency Department of Defense
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- HT940625CE001 Federal contract award
- NAICS code
- 811210 Electronic and Precision Equipment Repair and Maintenance
- Place of performance
- South Carolina 29902, United States
- Points of contact
-
- Lenore Y. Paseda lenore.y.paseda.civ@health.mil (301) 619-6159
- Erin Biser erin.l.biser.civ@health.mil (301) 402-9828
Notice details come from SAM.gov. Updated .
About this opportunity
The Defense Health Agency has issued a sole source justification notice for Avaya Phone Switch Maintenance services at Naval Hospital Beaufort, awarding the contract to Alliance Technology Group, LLC. The contract covers maintenance and support for the facility's AVAYA CM10.2 PBX telecommunications system, which includes 9 G450 gateway units supporting up to 3,700 endpoints with 1,000 phones currently deployed, along with three critical servers for conference calling, messaging, and call accounting services. The sole source justification is based on Alliance Technology Group's proprietary technical expertise and the critical nature of maintaining uninterrupted communications for patient care coordination, emergency response, and operational command functions at the naval medical facility. The firm-fixed-price contract includes a 12-month base period with four one-year option periods, spanning from September 30, 2025, through September 29, 2030, though the specific contract value was not disclosed in the available documentation. The agency determined that switching to a new vendor would cause substantial duplication of costs and potentially compromise the hospital's emergency notification systems, making immediate contract action imperative to protect patient safety and maintain operational readiness.
Notice text
The Medical Treatment Facility’s (MTF) current phone equipment, it’s components and service procedures is proprietary to Alliance Technology Group, LLC. Supplies are deemed to be available only from the original source in the case of this follow-on contract. Failure to award this follow-on to the original source, a major system of Naval Hospital Beaufort’s hospital’s emergency notification systems at full capacity, would lead to a catastrophic breakdown in internal and external communications, compromising patient care coordination, emergency response, and operational command and control functions, as this information is proprietary to the current infrastructure and configurations of system operations. As such, delays would be unacceptable and disruptive, and it is imperative to prevent service degradation and protect patient safety. Although there are additional authorized vendors available to potentially support the governments need, due to the current infrastructure and proprietary set up at Naval Hospital Beaufort’s Hospital Emergency Notification system with Alliance Technology Group LLC, a new vendor would cause a substantial duplication of cost to the Government that is not expected to be recovered through competition. The loss of phone capability, whether in routine operations or emergency scenarios, would constitute a critical failure in our ability to execute clinical care, coordinate logistics, and uphold our readiness posture. Immediate resolution and contract action are imperative to prevent service degradation and protect patient safety.
The AVAYA CM10.1 PBX system, is an upgrade and its architecture supports up to 3,700 endpoints, with 1,000 phones currently deployed across the installation. Additionally, the system will integrate three (3) critical servers which are: (a) Sonexis-Enabling up to 100 concurrent ports for secure, on-demand conference calling; (b) AVAYA Messaging-Providing essential virtual faxing and voicemail-to-email services, which replaced legacy the ESNA system; and (c) CAIRS-Delivering vital call accounting and data tracking, which replaced the legacy CALERO system.
Awarded contract HT940625CE001 to unknown vendor for unknown amount on 2025-09-17.
Attachments
| File | Type | Posted |
|---|---|---|
| Justification and Approval (JA) under FAR Part 6 Avaya Switch FINAL SIGNED_Redacted.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Avaya Phone Switch Maintenance | Limited / Sole Source Justification | |
| Avaya Phone Switch Maintenance | Solicitation |
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