Alarm Monitoring and Telephonic Support Services

The Department of the Army Materiel Command Mission and Installation Contracting Command Fort Hood, specifically Darnell Army Medical Center, is seeking a contractor to provide 24/7/365 alarm monitoring and telephonic technical support services for intrusion detection systems at three community-based clinics in Killeen and Harker Heights, Texas. The contractor must continuously monitor government-furnished intrusion detection and duress equipment, immediately notify designated personnel and local authorities upon alarm activation, and provide telephone-based technical support during normal business hours. Key qualifications include demonstrated experience with 24/7 alarm monitoring services and technicians holding NICET Level III or UL certification. The evaluation will prioritize past performance examples from the last five years, technical capability, and relevant socioeconomic classifications. Interested parties must submit a Capabilities Statement limited to five pages by March 12, 2026 at 4:00 PM Central Time to nelva.l.march.civ@army.mil; this is market research only and no contract will be awarded from this pre-solicitation notice.

This opportunity is set aside for small businesses, including 8(a), HUBZone, Service-Disabled Veteran-Owned, Woman-Owned, and Small Disadvantaged Business concerns. The anticipated contract structure includes a one-year base period with four optional one-year renewal periods, totaling a potential five-year performance window. No incumbent contractor or award value is specified in the pre-solicitation materials. Responses must include company information, socioeconomic status documentation, evidence of 24/7 monitoring capability, and at least two relevant past performance references with contract numbers and customer contact information. The NAICS code for this procurement is 561621 (Security Systems Services, except Locksmiths). Critical response time requirements include one-hour acknowledgment and four-hour technical guidance for pharmacy security events, with four-hour and 24-hour timelines respectively for normal events.