36C25626Q0062-Carestream New Service and Maintenance Agreement with a base year+ 4-year ordering periods for the Veterans Health Care System of the Ozarks (VHSO) in Fayetteville, AR 72703

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 16 is seeking a contractor to provide comprehensive maintenance services for radiology equipment at the Veterans Health Care System of the Ozarks (VHSO) in Fayetteville, Arkansas. The procurement covers all parts, labor, tools, materials, equipment, software, facilities, travel, transportation, and supervision necessary to perform corrective and preventive maintenance services on specific Carestream radiology equipment, including a DRX-REVOLUTION Mobile X-Ray System and DRX Plus 3543C Detector. Key contract requirements include maintaining a 98% equipment in-service rate, providing emergency repair services within 4 hours, ensuring priority parts delivery with overnight shipping, and completing all maintenance according to Original Equipment Manufacturer specifications using only new OEM parts. The contractor must also adhere to strict VA security and confidentiality requirements, including obtaining VA access badges and completing annual security and privacy awareness training. Responses to this pre-solicitation notice are due on October 16, 2025, at 11:00 AM Central Time.

This opportunity is designated as a Total Small Business set-aside with NAICS code 811210 for maintenance and repair services. The contract structure includes a base year beginning October 1, 2025, followed by four optional one-year extension periods, extending potential services through September 30, 2030. While no specific award values are mentioned in the available documentation, the comprehensive nature of the maintenance agreement covering multiple pieces of specialized medical equipment suggests a substantial multi-year commitment. The services will be performed exclusively at the Veterans Health Care System of the Ozarks facility located at 1100 N. College Ave, Fayetteville, AR 72703. Annual maintenance schedules are established with specific due dates, including maintenance requirements due by July 2026 for the listed equipment. The contracting office is located at the G.V. (Sonny) Montgomery VAMC in Jackson, Mississippi, with Contract Specialist LaTonya Mack serving as the primary point of contact.