AMENDMENT - 24 Hour Nurse Advice Line

The Indian Health Service is procuring 24-hour Nurse Advice Line Support Services for the Yakama Service Unit in Toppenish, Washington, through solicitation number 75H71325Q00030. This firm fixed-price commercial contract requires contractors to provide 24/7 telephone access to U.S. state-licensed registered nurses who will deliver triage services and medical library support to approximately 10,000 active beneficiaries of the Yakama Indian Health Center. The contractor must utilize specialized Microsoft-based software, follow Schmitt/Thompson medical protocols, maintain HIPAA compliance, and demonstrate culturally sensitive interactions with the American Indian/Alaska Native population. Evaluation will be based on price and past performance, with award going to the responsible offeror whose proposal is most advantageous to the government. The amended solicitation deadline is September 10, 2025, with quotes to be submitted electronically to the contracting officer.

This opportunity is set aside for Woman-Owned Small Business concerns under NAICS code 621399 with a size standard of $10.0 million, though IHS will consider other small business concerns using a cascading approach if fewer than two WOSB offers are received. The incumbent contractor operates under contract number 75H71322P00104, and historical data shows an average of 3 calls per month over the past year, with monthly volumes ranging from 0 to 7 calls. The performance period spans five years from October 1, 2025, through September 30, 2030, consisting of a one-year base period and four one-year option periods. Services will be delivered remotely from the contractor's facilities to support patients at the Yakama Service Unit outpatient clinic located at 401 Buster Road, Toppenish, Washington, with future call volume estimated at 1 to 6 calls monthly.