AMENDMENT 75H71325Q00030.pdf
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- Attached to
- AMENDMENT - 24 Hour Nurse Advice Line
- Solicitation number
- 75H71325Q00030
About this file
This document is an Amendment Q&A for Solicitation No. 75H71325Q00030, concerning a 24-Hour Nurse Advice Line for the Yakama Service Unit. The contract requires providing a nurse advice line remotely from the contractor's facilities, supporting patients of the Yakama Service Unit outpatient clinic located in Toppenish, WA. The service must be available 24/7, including holidays, weekends, and weekdays.
Historical call volume data shows a range of 0 to 7 calls per month, with a total of 36 calls over the past 12 months and an average of 3 calls monthly. The estimated future call volume is expected to be between 1 to 6 calls per month. The incumbent contract number is 75H71322P00104. Contractors will provide telephone support to patients, with the service area covering the Yakama Service Unit outpatient clinic at 401 Buster Road, Toppenish, WA 98948.
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Amendment Q&A 75H71325Q00030 -24 Hour Nurse Advice Line
1. Can you provide the historical workloads?
Month Total Calls
Aug-24 6 Sep-24 2 Oct-24 1 Nov-24 2 Dec-24 0 Jan-25 4 Feb-25 2 Mar-25 7 Apr-25 4
May-25 3 Jun-25 2 Jul-25 3
TOTAL Rolling 12 months 36
2. Can you provide the hours/days support is needed?
Per SOW Section IV(A): 24/7. This includes holidays, weekends and weekdays.
3. What is the incumbent contract number?
Most recent contract number: 75H71322P00104
4. What is the place of performance?
In the prior 12 months, the range has been from 0 to 7, with an average of 3 per month.
6. Could you please clarify the estimated call volume per month?
From 1 to 6 calls
Remotely at the contractor’s facilities where the nurse advice line is staffed and maintained. Support will be provided via telephone to patients of the Yakama Service Unit outpatient clinic (401 Buster Road, Toppenish WA 98948) (i.e,. the service area covered).
5. Regarding Solicitation No. 75H71325Q00030 for the Yakama Service Unit 24-Hour Nurse Advice Line, could you please clarify the estimated call volume per month?
Sheet1
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