Solicitation YB1323-12-RP-0027_Janitorial Services.pdf

RFQ IFB RFP

ECONOMICALLY DISADVANTAGED

WOMEN-OWNED SMALL BUSINESS

(EDWOSB)

WOMEN-OWNED SMALL

BUSINESS (WOSB)

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER PAGE OF

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE

DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME b. TELEPHONE NUMBER (No collect calls)

8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY

13b. RATING

14. METHOD OF SOLICITATION

CODE

15. DELIVER TO 16. ADMINISTERED BY CODE

18a. PAYMENT WILL BE MADE BY CODEFACILITY

CODE

CODE

TELEPHONE NO.

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

29. AWARD OF CONTRACT: REF.

DATED . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

31b. NAME OF CONTRACTING OFFICER (Type or print) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 3/2011)

Prescribed by GSA - FAR (48 CFR) 53.212

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

OFFER

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

ARE ARE NOT ATTACHED

ARE ARE NOT ATTACHED

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

17a CONTRACTOR/

OFFEROR.

CODE

8 (A)

SIZE STANDARD:

NAICS:

% FOR:SET ASIDE:UNRESTRICTED OR

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SMALL BUSINESS

10. THIS ACQUISITION IS

BCYB1323-12-00223

YB1323-12-RP-0027

CHERIE H GUILFORD

cherie.h.guilford@census.gov 812-218-3351

2:00 PM ET

2-JEFF

US CENSUS BUREAU - NPC

BLDG 66, ROOM 149

1201 E 10TH STREET

JEFFERSONVILLE IN 47132

561720

$16.5M

2-JEFF

US CENSUS BUREAU - NPC

BLDG 66, ROOM 149

1201 E 10TH STREET

JEFFERSONVILLE IN 47132

see continuation page for line item details.

See Schedule

JUL 26, 2012

Please guilf301 Rectangle guilf301 Typewritten Text June 6, 2012

STANDARD FORM 1449 (REV. 3/2011) BACK

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

40. PAID BY

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELPHONE NUMBER OF AUTHORZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

PARTIAL FINAL

37. CHECK NUMBER

38. S/R ACCOUNT NO. 39. S/R VOUCHER NUMBER

36. PAYMENT

COMPLETE PARTIAL FINAL

SCHEDULE Continued

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

PAGE 3 OF 116 YB1323-12-RP-0027

Janitorial Services 0001 Contractor shall provide all management, supervision, labor, materials, equipment and supplies necessary to perform janitorial services for the U.S. Census Bureau, National Processing Center, as outlined in Section C.

DELIVERY DATE: 11/01/2012

Period of Performance: 11/01/2012 to 10/31/2013

12.00 MO

Additional Hours

0002 Services not covered in the monthly price of the contract and as identified in Section C. Price shall include all labor, materials, supplies, equipment (except as otherwise provided), supervison and management.

DELIVERY DATE: 11/01/2012

1000.00 HR

Transition Costs

0003 If applicable, costs associated with transitioning from the current contractor. No more than 10 days will be allowed for on-site transition.

DELIVERY DATE: 11/01/2012

1.00 JB

OPT

1001 Contractor shall provide all management, supervision, labor, materials, equipment and supplies necessary to perform janitorial services for the U.S. Census Bureau, National Processing Center, as outlined in Section C.

DELIVERY DATE: 11/01/2013

Period of Performance: 11/01/2013 to 10/31/2014

1002 Services not covered in the monthly price of the contract and as identified in Section C. Price shall include all labor, materials, supplies, equipment (except as otherwise provided), supervison and management.

DELIVERY DATE: 11/01/2013

Period of Performance: 11/01/2013 to 10/31/2014

2001 Contractor shall provide all management, supervision, labor, materials, equipment and supplies necessary to perform janitorial services for the U.S. Census Bureau, National Processing Center, as outlined in Section C.

DELIVERY DATE: 11/01/2014

Period of Performance: 11/01/2014 to 10/31/2015

2002 Services not covered in the monthly price of the contract and as identified in Section C. Price shall include all labor, materials, supplies, equipment (except as otherwise provided), supervison and management.

DELIVERY DATE: 11/01/2014

SCHEDULE Continued

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

PAGE 4 OF 116 YB1323-12-RP-0027

Period of Performance: 11/01/2014 to 10/31/2015

3001 Contractor shall provide all management, supervision, labor, materials, equipment and supplies necessary to perform janitorial services for the U.S. Census Bureau, National Processing Center, as outlined in Section C.

DELIVERY DATE: 11/01/2015

Period of Performance: 11/01/2015 to 10/31/2016

3002 Services not covered in the monthly price of the contract and as identified in Section C. Price shall include all labor, materials, supplies, equipment (except as otherwise provided), supervison and management.

DELIVERY DATE: 11/01/2015

Period of Performance: 11/01/2015 to 10/31/2016

4001 Contractor shall provide all management, supervision, labor, materials, equipment and supplies necessary to perform janitorial services for the U.S. Census Bureau, National Processing Center, as outlined in Section C.

DELIVERY DATE: 11/01/2016

Period of Performance: 11/01/2016 to 10/31/2017

4002 Services not covered in the monthly price of the contract and as identified in Section C. Price shall include all labor, materials, supplies, equipment (except as otherwise provided), supervison and management.

DELIVERY DATE: 11/01/2016

Period of Performance: 11/01/2016 to 10/31/2017

Table of Contents

PAGE 5 OF 116 YB1323-12-RP-0027

SECTION C DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

C. 1 Janitorial Services Performance Work Statement

SECTION D PACKAGING AND MARKING

D. 1 Packaging and Marking

SECTION E INSPECTION AND ACCEPTANCE

E. 1 52.246-4 INSPECTION OF SERVICES--FIXED-PRICE (AUG 1996)

E. 2 Quality Assurance

SECTION F DELIVERIES OR PERFORMANCE

F. 1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

F. 2 52.242-17 GOVERNMENT DELAY OF WORK (APR 1984)

F. 3 52.242-15 STOP-WORK ORDER (AUG 1989)

F. 4 1352.270-70 PERIOD OF PERFORMANCE (APR 2010)

F. 5 thru F.8

SECTION G CONTRACT ADMINISTRATION DATA

G. 1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

G. 2 1352.201-70 CONTRACTING OFFICER´s AUTHORITY (APR 2010)

G. 3 1352.201-72 CONTRACTING OFFICER´s REPRESENTATIVE (C0R) (APR 2010)

G. 4 1352.242-70 POSTAWARD CONFERENCE (APR 2010)

G. 5 thru G.6

SECTION H SPECIAL CONTRACT REQUIREMENTS

H. 1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

H. 2 52.219-14 LIMITATIONS ON SUBCONTRACTING (NOV 2011)

H. 3 1352.209-73 COMPLIANCE WITH THE LAWS (APR 2010)

H. 4 1352.209-74 ORGANIZATIONAL CONFLICT OF INTEREST (APR 2010)

H. 5 1352.228-72 DEDUCTIBLES UNDER REQUIRED INSURANCE COVERAGE- FIXED PRICE (APR 2010)

H. 6 1352.237-71 SECURITY PROCESSING REQUIREMENTS - LOW RISK CONTRACTS (APR 2010)

H. 7 1352.237-75 KEY PERSONNEL (APR 2010)

H. 8 1352.219-72 NOTIFICATION OF COMPETITION LIMITED TO ELIGIBLE 8(a) CONCERNS, ALTERNATE III

(DEVIATION) (APR 2010)

H. 9 1352.228-70 INSURANCE COVERAGE (APR 2010)

H. 10 thru H.21

SECTION I CONTRACT CLAUSES

I. 1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

I. 2 52.202-1 DEFINITIONS (JAN 2012)

I. 3 52.203-3 GRATUITIES (APR 1984)

I. 4 52.203-5 COVENANT AGAINST CONTINGENT FEES (APR 1984)

I. 5 52.203-7 ANTI-KICKBACK PROCEDURES (OCT 2010)

I. 6 52.203-12 LIMITATION ON PAYMENTS TO INFLUENCE CERTAIN FEDERAL TRANSACTIONS (OCT 2010)

I. 7 52.204-4 PRINTED OR COPIED DOUBLE-SIDED ON POSTCONSUMER FIBER CONTENT PAPER (MAY 2011)

I. 8 52.204-7 CENTRAL CONTRACTOR REGISTRATION (FEB 2012)

I. 9 52.204-9 PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL (JAN 2011)

I. 10 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL ITEMS (FEB 2012)

I. 11 52.215-8 ORDER OF PRECEDENCE--UNIFORM CONTRACT FORMAT (OCT 1997)

I. 12 52.216-4 ECONOMIC PRICE ADJUSTMENT--LABOR AND MATERIAL (JAN 1997)

I. 13 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

PAGE 6 OF 116 YB1323-12-RP-0027

I. 14 52.219-11 SPECIAL 8(a) CONTRACT CONDITIONS (FEB 1990)

I. 15 52.222-1 NOTICE TO THE GOVERNMENT OF LABOR DISPUTES (FEB 1997)

I. 16 52.223-2 AFFIRMATIVE PROCUREMENT OF BIOBASED PRODUCTS UNDER SERVICE AND CONSTRUCTION

CONTRACTS (DEC 2007)

I. 17 52.223-3 HAZARDOUS MATERIAL IDENTIFICATION AND MATERIAL SAFETY DATA (JAN 1997)

I. 18 52.223-6 DRUG-FREE WORKPLACE (MAY 2001)

I. 19 52.223-15 ENERGY EFFICIENCY IN ENERGY-CONSUMING PRODUCTS (DEC 2007)

I. 20 52.227-1 AUTHORIZATION AND CONSENT (DEC 2007)

I. 21 52.228-5 INSURANCE--WORK ON A GOVERNMENT INSTALLATION (JAN 1997)

I. 22 52.229-3 FEDERAL, STATE, AND LOCAL TAXES (APR 2003)

I. 23 52.232-1 PAYMENTS (APR 1984)

I. 24 52.232-8 DISCOUNTS FOR PROMPT PAYMENT (FEB 2002)

I. 25 52.232-11 EXTRAS (APR 1984)

I. 26 52.232-17 INTEREST (OCT 2010)

I. 27 52.232-23 ASSIGNMENT OF CLAIMS (JAN 1986)

I. 28 52.233-1 DISPUTES (JUL 2002)

I. 29 52.233-3 PROTEST AFTER AWARD (AUG 1996)

I. 30 52.237-3 CONTINUITY OF SERVICES (JAN 1991)

I. 31 52.242-13 BANKRUPTCY (JUL 1995)

I. 32 52.243-1 II CHANGES--FIXED-PRICE (AUG 1987)--ALTERNATE II (APR 1984)

I. 33 52.245-1 GOVERNMENT PROPERTY (APR 2012)

I. 34 52.245-9 USE AND CHARGES (APR 2012)

I. 35 52.246-25 LIMITATION OF LIABILITY--SERVICES (FEB 1997)

I. 36 52.249-2 TERMINATION FOR CONVENIENCE OF THE GOVERNMENT (FIXED-PRICE) (APR 2012)

I. 37 52.249-8 DEFAULT (FIXED-PRICE SUPPLY AND SERVICE) (APR 1984)

I. 38 52.253-1 COMPUTER GENERATED FORMS (JAN 1991)

I. 39 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS--

COMMERCIAL ITEMS (APR 2012)

I. 40 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

I. 41 52.219-12 SPECIAL 8(a) SUBCONTRACT CONDITIONS (FEB 1990)

I. 42 52.219-17 SECTION 8(a) AWARD (DEC 1996)

I. 43 52.219-18 NOTIFICATION OF COMPETITION LIMITED TO ELIGIBLE 8(A) CONCERNS (JUN 2003)

I. 44 52.222-42 STATEMENT OF EQUIVALENT RATES FOR FEDERAL HIRES (MAY 1989)

I. 45 52.232-18 AVAILABILITY OF FUNDS (APR 1984)

I. 46 52.233-4 APPLICABLE LAW FOR BREACH OF CONTRACT CLAIM (OCT 2004)

I. 47 52.237-2 PROTECTION OF GOVERNMENT BUILDINGS, EQUIPMENT, AND VEGETATION (APR 1984)

SECTION J LIST OF ATTACHMENTS

J. 1 Attachments

SECTION K REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF OFFERORS

K. 1 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (FEB 2012)

K. 2 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS--COMMERCIAL ITEMS (APR 2012)

SECTION L INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

L. 1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

L. 2 52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL ITEMS (FEB 2012)

L. 3 52.232-38 SUBMISSION OF ELECTRONIC FUNDS TRANSFER INFORMATION WITH OFFER (MAY 1999)

L. 4 52.216-1 TYPE OF CONTRACT (APR 1984)

L. 5 52.233-2 SERVICE OF PROTEST (SEP 2006)

L. 6 52.237-1 SITE VISIT (APR 1984)

PAGE 7 OF 116 YB1323-12-RP-0027

L. 7 52.252-3 ALTERATIONS IN SOLICITATION (APR 1984)

L. 8 1352.215-72 INQUIRIES (APR 2010)

L. 9 1352.233-70 AGENCY PROTESTS (APR 2010)

L. 10 1352.233-71 GAO AND COURT OF FEDERAL CLAIMS PROTESTS (APR 2010)

L. 11 1352.270-71 PRE-BID / PRE-PROPOSAL CONFERENCE AND SITE VISIT (APR 2010)

L. 12 thru L.15

SECTION M EVALUATION FACTORS FOR AWARD

M. 1 52.217-5 EVALUATION OF OPTIONS (JUL 1990)

M. 2 thru M.8 - Basis for Award and LPTA Process

PAGE 8 OF 116 YB1323‐12‐RP‐0027

C.1 JANITORIAL SERVICES – PERFORMANCE WORK STATEMENT

DEFINITIONS

Additional Hours Additional hours are services not covered in the monthly price of the contract. Contractor prices include all applicable labor, materials, supplies, equipment (except as otherwise provided), supervision and management.

Acceptance Acceptance constitutes acknowledgment that the supplies or services conform to applicable contract quality and quantity requirements.

Approval "Approval" means the Government has reviewed submittals, deliverables, or administrative documents (i.e., insurance certificates, MSDS Sheets, etc.), and has determined the documents conform to contract requirements. Government approval shall not relieve the Contractor of responsibility for complying with Federal, State, and local laws and regulations.

Building A reference to “facility” and “site” is interchangeable with “building”. A structure used to support or shelter any use or continuous occupancy.

Contracting Officer (CO) Contracting Officer (CO) has the overall responsibility for the administration of this contract. The CO alone, without delegation, is authorized to take actions on behalf of the Government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules. However, the CO may delegate certain other responsibilities to authorized Government representatives.

Contracting Officer's Representative (COR) Contracting Officer’s Representatives (COR) shall be appointed by letter from the CO. CORs will be the primary Government representatives for the administration of Contract but will not have the authority to modify the contract.

Contract Specialist (CS) Contract Specialist (CS) maintains day-to-day contract administration functions and works as the liaison between the CO, the COR and the Contractor. Numerous contract administration functions are delegated to the CS by the CO and is therefore the first point-of-contact for contract issues.

Contractor Reference to “Contractor” throughout the PWS, even for those references to subcontracted tasks, shall mean the responsibility of the contract service provider.

Custodial A reference to “custodial” is interchangeable with “janitorial.” Custodial and related services include cleaning, window washing, trash removal, recycling and maintaining a building or area.

SECTION C

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

PAGE 9 OF 116 YB1323‐12‐RP‐0027

Environmentally Preferable Products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. This comparison may consider raw materials acquisition, production, manufacturing, products and chemicals, packaging, distribution, reuse, operation, maintenance, or disposal of the product or service.

Green Cleaning Green cleaning is a planned and organized approach to cleaning that uses products and processes that go beyond simple appearance and focuses on reducing impacts on human health and the environment.

Modification Modification is a bilateral or unilateral change in the terms of a contract.

Product Preference Products that are identified as “environmentally preferable” and bio-based will be selected over those which do not carry such designations. The following factors to consider when selecting products include:

Environmental performance Cost performance Bio-based Recycled content Biodegradability Technical performance Availability

Quality Assurance Surveillance Plan (QASP) The QASP is the Government’s surveillance method of monitoring and evaluating the Contractor's performance under a Performance Work Statement (PWS).

Quality Control Program (QCP) The Quality Control Program is a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. Preparation of this document is the responsibility of the Contractor.

Performance Based Service Contracting The procurement strategy that seeks to issue technical requirements that set forth outcomes for performance instead of specific requirements on how to perform the service. This strategy shifts the risk of performance to the Contractor by allowing the Contractor to design the methods of achieving desired results as defined by the performance quality standards established by the Government.

Service Calls Service calls are considered standard service requirements, such as nonrecurring requests for special event support, spills, replenishing restroom supplies, etc.

Standard Services A standard service is defined as all services that are included in the monthly price or as defined in the Contract document. Prices are to include all applicable labor, materials, supplies, equipment (except as otherwise provided), supervision and management.

PAGE 10 OF 116 YB1323‐12‐RP‐0027

C.2 OBJECTIVES AND SCOPE

This contract is for janitorial and related services with a Performance Work Statement (PWS) for janitorial and related services for the Bureau of the Census, National Processing Center (NPC), 1201 E10th Street Jeffersonville, IN 47132. As a performance-based contract, the requirements are stated in terms of desired results with associated quality standards. The contract shall consist of two major functional areas: standard services and additional hours.

The Contractor shall furnish all personnel, labor, equipment, material, tools, supplies, supervision, management and services, except as may be expressly set forth as Government furnished, and otherwise do all things necessary to, or incident to, perform and provide the work efforts described in this Section.

CLEANING HOURS

Some cleaning will be completed during normal working hours (7:00 am – 3:30 pm) with the majority to be accomplished after normal working hours (5:30 pm – 2:00 am) of building occupants. Restricted areas and specific rooms require daytime cleaning and will be coordinated and approved by the COR or designee.

BUILDING INFORMATION DATA SHEET ESTIMATES

The figures contained in the Building Information Data Sheet are estimates. It is the Contractor's responsibility to notify the COR if it is believed the information provided is incorrect.

AT A MINIMUM, THE CONTRACTOR SHALL:

1. Be responsible to make the management and operational decisions to meet the quality standards required under this contract.

2. Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for each building.

3. Implement an effective Quality Control Plan (QCP).

4. Implement an effective service call procedures, as specified under the Service Call section of this contract that results in prompt, professional and courteous resolution of tenant concerns.

5. Keep the COR informed of current status of the work being performed, provide work schedules and provide other pertinent information needed by the COR.

6. Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes and products.

GREEN CLEANING

The Contractor shall use green cleaning products and processes, and shall demonstrate such capability by submitting a green cleaning plan to the Contract Specialist (CS) and the COR within five (5) days prior to the start of work. The Green Plan shall describe methods, materials, and equipment used under the contract. Green cleaning is a planned and organized approach to cleaning that is designed to protect the occupants and workers' health and reduce the impact on human health and the environment. Unlike a traditional cleaning program, a green custodial program takes a holistic approach to building cleaning and goes beyond simple appearances to focus on health and the environmental impacts.

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Green cleaning products and processes include, but are not limited to products containing recycled content, environmentally preferable products and services, vacuum cleaners/equipment with HEPA filtration, bio-based products, and products and services that minimize the use of energy, water and other resources. In addition to compliance with these requirements, the Contractor shall follow all applicable standard industry practices including, but not limited to those published by the National Institute of Building Sciences (NIBS), American Society of Testing Materials (ASTM), and Carpet and Rug Institute (CRI), as well as applicable standards of the Environmental Protection Agency (EPA).

The Contractor shall take every precaution to ensure, if available, only safe and environmentally preferable products are used. Preference shall be given to cleaning products that meet the following:

United States Department of Agriculture (USDA) designated bio-based products, Green Seal certified (Standard GS-37 for Commercial and Institutional Cleaners, Comprehensive Procurement Guidelines (CPG)), and applicable Executive Orders.

The success of the green program hinges on the principles of stewardship. Stewardship is the shared responsibility for everyone working together to improve human health and the environment through the Government’s cleaning program. The Contractor shall develop stewardship activities that help educate building occupants and include this information in the QCP. Information on stewardship, training plan, and other issues can be found in ASTM E1971-98, Standard Guide on Stewardship for Cleaning Commercial and Institutional Buildings.

C.3 STANDARD SERVICES

INTERIOR

The Contractor shall provide interior standard services for the work items listed below.

Performance Standards The Contractor, through innovation, technology, or other means, shall perform the work in this contract to meet the quality and performance standards in this Section. Evaluations of the Contractor’s work shall be based on the standards in this Section and conducted in accordance with the Government’s Quality Assurance Surveillance Plan (QASP).

Floor Care Floors shall be free of streaks, mop strand marks and skipped areas. Walls, baseboards and other surfaces shall be free of finish residue and marks from equipment. The finished area shall have a uniform luster.

There shall be no buildup of finish in corners or crevices.

Bare Floors Floors: Floors, base moldings and grout shall be clean and free of debris including but not limited to dirt, water streaks, mop marks, string, gum, tar and other foreign matter. The floors shall maintain their natural luster and not have a dull appearance.

Wet mopped floors are to be cleaned using disinfectant cleaner(s) with additional scrubbing, if necessary. These floors shall be slip resistant. Surfaces, baseboards and corners shall be clean and dry.

Walls, baseboards, and other surfaces shall be free of splashing and markings from the equipment. There shall be no visible buildup of finish in corners or crevices.

PAGE 12 OF 116 YB1323‐12‐RP‐0027

Asbestos Containing Building Material (ACBM): Cleaning of flooring that may contain asbestos material, such as vinyl asbestos tile (VAT), shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, "Asbestos Operations and Maintenance Work Practices."

The Contractor shall have a copy of the NIBS Guidance Manual available onsite at all times. Upon request, the Government shall make available to the Contractor any asbestos sampling results.

ADP Floors: Damp mopping shall be the only method of wet cleaning for floors in Automated Data Processing (ADP) space.

Asphalt Floors: Damp mopping shall be the only method of wet cleaning for floors containing asphalt material.

Granite and Marble Floors (Crystallization): All applicable floor areas shall be maintained in accordance with industry standards.

Loading Dock Floors: Spill residue and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA), and/or State and local regulatory agency requirements.

Stripping and Finishing: Floors in common areas shall be stripped and finished a minimum of two (2) times annually. Cafeteria and break areas may require stripping and finishing up to four (4) times annually. The old finish or wax shall be removed and new sealant applied in accordance with standard commercial practices. Spots shall be eliminated. There shall be no evidence of gum, burns, scuffmarks, or wax build-up in corners or crevices. Walls, baseboards and other surfaces shall be free of finish residue and marks from equipment. Floors shall be free of streaks, mop strand marks and skipped areas.

The finished area shall have a uniform luster. UNDER NO CIRCUMSTANCES SHALL

BURNISHING, HIGH SPEED BUFFING OR DRY STRIPPING METHODS BE USED.

Sealing: Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

Wood Floors: No water solutions shall be used on wood flooring. There shall be no dry stripping methods used on wood flooring.

Carpet and Rugs Extraction (Public Areas Only): Build-up, spills or crusted material shall be removed along with spots and smears. There shall be no areas of deterioration or fuzzing to the carpets and rugs as a result of harsh brushing or scrubbing. Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets. All carpet in building entrances and the Credit Union shall be cleaned at a minimum of four (4) times annually.

The Contractor shall coordinate with the COR the times when carpet shall be cleaned. The carpet shall be dry before employees occupy the building on the next business day. The Contractor shall take measures to prevent the growth of mold. Moving of duplicating equipment, computer equipment, and similar type electric and electronic equipment is to be coordinated with the COR prior to cleaning of the carpet. Any furnishings moved are to be returned to their original positions.

SPECIAL NOTE CONCERNING CARPET – All carpeted areas require special cleaning methods. It is imperative the carpet be cleaned according to manufacture specifications, using only approved, properly sized equipment and appropriate products – see Section J, Attachment J.6. All carpet cleaning products/solutions shall be tested for sticky residues as outlined in Attachment J.6, page 9, third

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paragraph; and, must be approved by the COR. Failure to follow the manufacturer’s cleaning standard will result in the carpet being replaced at the Contractor’s expense.

Spot Cleaning: Daily Carpet surfaces shall be free of removable spots, soiled traffic patterns, dirt, dust, debris, gum and crusted material.

Vacuuming: Carpet surfaces are to be free of dirt, dust and other debris. Vacuuming shall be done at a frequency (minimum weekly) that will protect the integrity of the carpet and prolong wear. The Contractor shall utilize vacuum cleaners that meet the requirements of the Carpet and Rug Institute “Green Label/Green Label Plus” Testing Program.

Floor Mats and Runners The Government shall furnish all mats and runners. Mats and runners shall be laid out as specified by the COR at main entrances, main lobbies, and main and secondary corridors at all times, and must have finished edges. Mats and runners shall be free of removable spots, soiled traffic patterns, dirt, debris, gum and crusted material. There shall be no areas of deterioration or fuzzing as a result of harsh brushing or scrubbing. They shall receive scheduled cleanings (vacuumed weekly and shampooed quarterly) and routine inspections based upon the manufacturer's instructions. Any mats and runners found to be non-repairable or unable to be cleaned shall be brought to the attention of the COR so they can be replaced.

Mats and runners shall be stored in accordance with the ANSI/ASEE A1264.2-2006 Provision of Slip Resistance on Walking/Working Surfaces Guidelines.

Wet or Inclement Weather: In the event of wet or inclement weather mats and runners are used, the mats and runners shall be placed at entrances and at other areas identified by the COR prior to the building occupants reporting to work. Wet or inclement weather mats and runners shall be removed, cleaned, and stored by the Contractor when the COR determines they are no longer required.

Restrooms, Shower Rooms, Locker Rooms, Break Rooms, Public Areas Cleaning: Areas shall be cleaned with a disinfectant cleaner. Fixtures shall maintain a high level of luster and be free of dust, mold, mildew, streaks and encrustation. Partitions, doors, vents, sills and walls shall be free of dust, dirt, bodily fluid/waste and graffiti. Restrooms shall be free of discarded material and trash shall be emptied to prevent the containers from overflowing.

Dispensers and Supplies: The Contractor shall provide dispensers and consumable supplies (i.e., soap, paper towels, hand sanitizer, toilet paper, toilet seat covers, etc.). The Contractor shall replenish supplies and fill dispensers as a standard service. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Supplies used shall be consistent with the Comprehensive Procurement Guideline (CPG) items.

Floors: The quality standard for is the same as that described for Floor Care in Section C.3.

Receptacles: The Contractor shall empty, clean and sanitize government furnished sanitary napkin and waste receptacles. Sanitary napkin disposal containers shall be lined with new receptacle bags.

Fixtures Clean and Sanitize: Fixtures and surfaces (washbasins, urinals, modesty panels, toilets, shower stalls, etc.)

shall be clean with no dust, spots, soil substances, discoloration, mold, build-up or excess moisture.

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Drinking fountains: All fountains shall be free of dirt, watermarks, and all other debris or encrustation. Drinking fountains shall be sanitized and present a lustrous appearance.

Surfaces Horizontal surfaces: All surfaces shall be free of dust, dirt, oil spots, or smudges. Cabinets and desks with papers, computers, and keyboards shall not be disturbed.

Metal, Brass and Woodwork: Surfaces (including corners, crevices, moldings, ledges, handrails, grills, doors, door knobs, door frames, kick plates, etc.) shall be free of dust, streaks, spots, hand marks, oil, smudges, dirt, soil substances, encrustation and streaks.

Glass Cleaning: All glass, clear partitions, mirror surfaces, bookcases, conference tables and other glass (within approximately 70’’ of the floor) shall be clean and free of dirt, dust, streaks, smudges, watermarks, spots and grime, and shall not be cloudy. There shall be no water spots on the glass or adjacent fixtures and furniture.

Walls Clean Spots and Marks: Wall surfaces shall be free of smudges, marks, dirt and spots. Cleaning should not cause discoloration.

High Cleaning High Surfaces: Surfaces above 70” shall be cleaned free of dirt, dust and cobwebs. Where glass is present, both sides shall be clean and free of streaks. This does not include removal of vents, tiles, or fixtures.

Performed two (2) times annually. High surfaces in Building 66 restrooms shall be cleaned monthly.

Trash, Wastebaskets, and Ash Receptacles Trash: All trash receptacles are furnished by the government (including restrooms, vending and cafeteria area) and shall be collected and removed to a location designated by the COR. Trash containers shall be emptied and kept clean, odor-free, and free of dirt, dust, debris, residue and spilled material. Plastic liners for all trash, debris containers shall not be torn, worn, or contain residue. All ash receptacles shall be free of dust, ashes, odors, tar, streaks and tobacco residue.

The Contractor shall notify the COR of any item or material identified by the Environmental Protection Agency (EPA), and State and local regulatory agencies as hazardous waste, hazardous materials, or Universal Waste, observed in the trash receptacles. Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries (40 CFR Parts 260- 273).

Medical Sharps: Medical sharps shall be disposed of by the Contractor in accordance with State and Federal Department of Transportation requirements (49 CFR Part 173). Waste containers shall comply with OSHA requirements (29 CFR Part 1910.1030).

Recyclables Collection: The Contractor shall provide all labor, equipment, and means to collect and transport recyclable materials from recycling bins and containers located throughout the facility to storage and loading areas as designated by the COR and as described in C.11, the recycling discussion under standard services.

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Elevator and Stairways Door Tracks: Tracks shall be clean and free of dirt, debris, built up grime, dust, smudges, and other extraneous matter.

Exterior and Interior Car Surfaces: Surfaces shall be clean and free of finger marks, smudges and spills.

Carpets and floors shall be free of removable spots, dirt and debris. Floors requiring a finish shall be maintained at a high luster.

Exposed Surfaces, Treads, Risers and Landings: Stairways, entrances, landings, railings, risers, ledges, grills, doors, radiators and surrounding areas shall be free of dirt, dust, litter, and debris.

Plate Glass All glass (to include glass over and in exterior and vestibule doors, all plate glass around entrances, lobbies, and vestibules) shall be clean and free of dirt, grime, streaks, and moisture and shall not be cloudy.

Interior Window Washing Cleaning: Windows shall be clean and free of dirt, grime, streaks, and moisture and shall not be cloudy.

Window sashes, sills, woodwork, and other surroundings of glass shall be wiped free of drippings and other watermarks. Interior glass/windows to be cleaned two (2) times annually and coordinated with the COR. Cleaning frequencies that are more frequent shall be completed at the direction of the CO and on a reimbursable basis to the Contractor under additional services. Cleanings of both sides of the windows shall be coordinated to maximize cost effective operations as directed by the COR.

Blinds and Coverings (Not including Drapes, Curtains and Unique Coverings) Dusting of Blinds and Coverings: All blinds and coverings, cord tapes and valances shall be clean and free of dust and spots. Blinds and coverings that are not operating properly shall be reported to the COR for repair.

Washing of Blinds and Coverings: Both sides of blinds and coverings shall be washed every other year, starting with an odd number year (2013, 2015, etc.) and coordinated with the COR. Washing frequencies that are more frequent shall be completed at the direction of the CO and on a reimbursable basis to the Contractor under additional hours.

Policing All interior building areas shall be free of papers, trash and other discarded material on the floor.

Concessions Cleaning -Vending Machine Areas: Tables and microwaves shall be clean, sanitized, and free of spills, food crumbs, spots, smudges, marks and soil. Floors shall be maintained in accordance to the floor care standard services requirements of this contract.

Cleaning - Cafeteria: Cafeteria Floors shall be maintained in accordance to the floor care standard services requirements of this contract. Cafeteria furniture and seating areas, snack bars and vending machine areas shall be clean, sanitized and free of spills, food, crumbs, spots, smudges, marks and soil. Cleaning of kitchen and areas behind the serving line, and salad and soup bar are the responsibility of the Concessions Contractor.

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Fitness Centers, Health Units, and Laboratories Cleaning: Areas such as the fitness centers and health units shall be cleaned and sanitized as outlined above.

Surfaces: All metal door frames and handles, fixtures, and glazed surfaces (including partitions), shall be free of smears, finger marks, and streaks. All metal and glaze surfaces shall have a uniform luster.

C.4 STANDARD SERVICES - EXTERIOR

The Contractor shall provide exterior standard services for the work items listed below.

Performance Standards The Contractor shall provide all resources, labor, tools, equipment, transportation, hauling away and disposal, training, supplies, materials, and oversight to ensure quality and performance standards are successfully achieved.

Plate Glass All glass (to include glass over and in exterior and vestibule doors, all plate glass around entrances, lobbies, and vestibules) shall be clean and free of dirt, grime, streaks and moisture, and shall not be cloudy.

Exterior Window Washing All glass shall be clean and free of dirt, grime, streaks and moisture, and shall not be cloudy. Window sashes, sills, woodwork and other surrounding glass shall be wiped free of drippings and other watermarks. Windows containing screens shall have the screen removed to ensure proper cleaning. After cleaning, screens shall be re-installed. All exterior windows shall be washed two (2) times annually.

Washing requirements more frequent than the two (2) standard cleanings shall be completed at the direction of the CO and on a reimbursable basis to the Contractor under additional services. Interior and exterior window washing shall be coordinated with the COR to maximize cost effective operations.

The Contractor is required to accomplish window-washing work consistent with safety requirements promulgated by the Occupational Safety and Health Administration (OSHA). Adequate fall protection for window washers is required by the Contractor.

Canopies Cleaning: All canopies and anything affixed to, or included in the surfaces of canopies shall be clean and free of all dirt, dust, cobwebs, nests, bird excrement, trash and debris.

Hard Surface Areas Cleaning: All areas (sidewalks, brick areas, hard surfaces, parking areas, garages, docks, moats, platforms, driveways, ramps, lanes, etc.) shall be clean and free of dirt, debris, gum, litter, gravel, weeds, oil and grease. No residual dirt shall remain after the removal of the debris. Spill residue and clean-up materials shall be disposed in accordance with the Environmental Protection Agency (EPA), and State and local regulatory agency requirements. Parking lots and loading areas shall be cleaned with a mechanical sweeper/vacuum to insure foreign objects are properly removed.

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Ash Receptacles and Trash Containers Cleaning: All trash shall be collected and removed to a location designated by the COR. Trash containers and ash receptacles shall be emptied and kept clean, odor-free, and free of dirt, dust, ash, cigarette butts, debris, residue and spilled material. Sand in ash receptacles shall be replenished as necessary. Plastic liners for all trash containers shall not be torn, worn, or contain residue. Cans will be emptied on a daily basis.

Surfaces (signs, vending machines, tables, etc.)

Cleaning: Surfaces shall be clean, with no dirt, dust, residue, streaks, spots, soil substances, discoloration or cloth streaks. Spill residue and clean-up materials used shall be disposed of properly and in accordance with the EPA, State and local regulatory agency requirements.

Dock Areas and Bird Netting:

Cleaning:

Areas shall be power washed annually (coordinated with COR) and kept clean and free of dirt, mud, water, and oil spill(s). Spill residue and clean-up materials shall be disposed in accordance with the Environmental Protection Agency (EPA), and State and local regulatory agency requirements.

Excrement Removal (Human, avian and rodent) Cleaning: All steps and stairs, entrances, sidewalks, arcades, landings, balconies, and ledges shall be cleaned of all excrement while following established safety precautions as outlined in the Center of Disease Control (CDC) protocols. Knowledge of cautionary requirements in cleaning areas contaminated by bat, pigeon or other avian pest excrement is required. The Contractor shall fully train all employees designated to perform these services in accordance with OSHA standards and OSHA approved State plans.

Policing Outside Areas Policing: All areas including lawn, grounds, planted areas, sidewalks, hard surfaces, parking areas, garages, docks, platforms, driveways, ramps, lanes, etc.) shall be clean of gum, litter, debris, paper, trash and other discarded material.

Unimproved grounds: All areas shall be cleared of trash, debris, and other discarded material each time the native grasses, weeds, etc. are cut.

Fence Lines: Fence lines shall be cleared of trash, debris, and other discarded material.

C.5 SNOW AND ICE REMOVAL

The Contractor shall provide all management, labor, materials, supplies and equipment necessary to provide snow and ice removal services at the U.S. Census Bureau, National Processing Center, Jeffersonville, Indiana (NPC) for the areas as shown in blue on the “Snow Removal Priorities” map provided as Attachment J.1. The services shall include removing snow and ice, and applying snow and ice removal products necessary to eliminate unsafe conditions. Services shall be provided on an as needed basis, 24 x 7.

The Contractor shall commence services at the facility within two (2) hours of receiving notice from the COR or his designee. Notwithstanding other priorities established by NPC officials, all specified

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surfaces shall be free of snow and ice by 6:30 am each workday. It may be necessary to remove snow and ice more than once during a snow event to keep all specified areas safe. Snow should be removed and ice should be scraped off to the maximum extent possible before applying approved products.

The Contractor shall divert adequate manpower to accomplish snow and ice removal whenever possible.

The Contractor shall notify the COR of the method and manner of manpower diversion within one hour of starting work. Diverted work shall be at no additional expense to the Government.

C.6 PRESSURE WASHING AND STEAM CLEANING

Cleaning: The Contractor shall remove all dirt, debris, residue, gum, grease, and tar within the exterior dock and deck areas of the building(s) with the approval of the COR. Clean-up shall be done in an environmentally sound manner to minimize the amount of waste washed into the storm sewers or onto the ground.

C.7 ADDITIONAL HOURS

The Contractor shall provide additional hours of interior and exterior cleaning services to fulfill the Government’s intermittent need for work. These services are in addition to the services specified as “standard services.” The Contractor shall not divert workforce to accomplish additional hours services.

Unless otherwise directed by the CO, prices for these services shall be a fixed hourly rate and provided in Schedule B.

In addition to the tasks outlined in this PWS, the Contractor may be asked to propose on additional task(s). The Government reserves the right to obtain additional tasks from other sources if it is determined the overall proposed price for an additional task is not found fair and reasonable when based on current market prices.

C.8 SERVICE CALLS (Standard Services)

Contractor shall provide adequate staff to respond to service calls during facility operating hours from 7:00 am to 5:00 pm, Monday through Friday. In support of the telephone center operations in Building 63, B and C Bays, the Contractor shall respond to service calls during their normal schedule Monday through Friday (7:00 am to 12:30 am); and, 10:00 am to 6:30 pm on Saturday and Sunday. Historically, custodial related service calls are approximately 50 hours per month. Contractor shall detail in its QCP how it will monitor and respond to service calls.

Service calls shall be monitored and satisfactorily responded to in a timely manner. Contractor shall include a method of recording customer calls the time to complete the service call, and the corrective action taken. These records shall be made available for review by the Government.

The costs of all service calls shall be reimbursed to the Contractor if the request is outside a building’s standard operating hours (i.e., telephone center operations as outlined above) and outside the Contractor’s regular cleaning schedule.

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The Contractor shall respond to ALL service call requests (custodial issues, moving, arranging and rearranging furniture within a conference room to ensure adequate cleaning, special event support, etc.)

using building specific service call procedures.

Service calls the COR determines to be urgent (spilled water in traffic areas, lack of toilet supplies, etc.) shall be handled immediately.

C.9 COMMUNICATION PLAN

The Contractor shall prepare and provide to the CS and COR a communication plan detailing how the Contractor plans to use technology (two-way digital communication) to communicate with NPC, to receive and respond to service calls, emergencies, status of projects, etc. The Contractor must have cell phone and internet access, or have other means by which they are readily available.

Tenant Meetings: The Contractor shall attend, at a minimum, monthly tenant meetings. The Contractor will be on the agenda to communicate program specific information, improvements or work that will impact the tenants.

Quality Control Meetings: The Contractor shall attend monthly meetings held between the Contractor and the CS and COR. The purpose of these meetings will be to discuss the Contractor’s performance, areas of deficiencies, areas of satisfaction and tenant needs or concerns. Frequencies of these meetings may be increased or decreased depending upon performance or as determined by the COR.

Partnering Meeting: The Contractor shall attend at least one partnering session with NPC after the Post- Award conference. Other sessions may take place during the course of the contract at the option of either NPC or the Contractor. The purpose of these meetings is to explore ways of working together for the common interest of both parties.

C.10 TRASH AND SOLID WASTE DISPOSAL AND REMOVAL (Standard Services)

Extent of Work The Contractor shall not collect hazardous materials unless specifically contracted to recycle them.

Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, batteries and battery operated devices, electronic equipment, mobile phones, portable computers and emergency lighting. In addition, electronic equipment such as computers and printers shall not be discarded in the trash containers. The Contractor shall notify the COR of any prohibited or unauthorized items observed in the trash receptacles.

The Contractor shall collect and transport all solid waste, trash and debris to designated locations on the loading dock or other areas (holding areas) for removal from the premises. Holding areas for solid waste accumulation shall be identified by the COR.

All solid waste collected shall be removed from the premises and transported to a solid waste disposal facility that has been certified by the appropriate state agency responsible for solid waste management or by the Environmental Protection Agency. The Contractor shall provide a sufficient number of waste removal containers to accommodate all trash generated between pick-up dates. The COR shall approve all container styles, types and storage locations prior to placement. The Contractor shall be responsible for the delivery, maintenance, repair, cleanliness, labeling and removal of storage containers and

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equipment, throughout the contract period. The containers must be kept free of holes, pests, grease, oil, and odors, etc. All Contractor-supplied equipment and materials shall remain the property of the Contractor during and subsequent to the contract period.

All materials shall be emptied into appropriate containers with no overflow of materials in the area around the container. The overflow of materials from containers and dumpsters shall be picked up from the ground and floor area used to collect and consolidate the materials. The Contractor shall remove all hydraulic fluid and oil spillage caused either by the collection vehicles or released from containers at the designated centralized collection site (loading dock, etc.). Spill residue and clean-up materials shall be disposed in accordance with the Environmental Protection Agency, and State and local regulatory agency requirements.

Solid Waste Records and Reports The Contractor shall submit a quarterly report showing the total weight or cubic yards of trash hauled and shall be provided to the COR for submission as required by the Resource Conservation and Recovery Act.

If the Contractor cannot provide total weight or cubic yards of trash hauled, the Contractor shall provide to the COR the container size, the number of containers and the number of pickups and/or trips for each quarter.

Reports prepared by the Contractor shall be submitted to electronically. When electronic submittals are not available, hard copy, double-sided printed reports shall be used. Paper used by the Contractor shall be a minimum of 30 percent post-consumer recycled content.

C11. RECYCLING (Standard Services)

The Contractor shall furnish all necessary labor, equipment and supervision to provide recycling services as described herein. All recyclable materials shall be collected for removal from the premises. Overflow of materials from containers shall be picked up from the floor of the area used to collect and consolidate the materials.