Statement of Work v2.pdf

Statement of Work (SOW) CISCO Interactive Voice Response (IVR) License Renewal

FEMA ONCP CCD

Date: 04/04/2025

1. Introduction This Statement of Work (SOW) outlines the requirements for the renewal of IVR licensing for use on the FEMA Secure Comms and Engineering Support Contract. The purpose of this renewal is to ensure that vulnerability scanning, and Network monitoring continues for the ICCT system.

2. Objectives

• Purchase CISCO IVR licensing.

• Ensure timely delivery and proper documentation for all purchased items.

• Verify compatibility with existing systems and software.

• The License will be delivered before expiration of current license on 2025-Aug-19.

o Current Subscription ID: 1951223

3. Scope of Work

• Specifications: The license must meet the following minimum specifications:

o Version: Latest version Cisco unified call manager 15x

• Quantity: (1)

• Flex FedRAMP 3.0 QTY 1 (5 Year License)

• BASIC SUPPORT - FEDRAMP AND UCM CLOUD FOR GOV QTY 5

• NU ON-PREMISES CALLING PROFESSIONAL QTY 250

• FedRAMP Messaging Named User Entitlement -1 QTY 250

• FedRAMP File Storage Entitlement QTY 5000

• SRST Endpoints -1 QTY 500

• FedRAMP Pro Pack for Cisco Control Hub Entitlement QTY 250

• Unity Connection Smart License -1 QTY 250

• Emergency Responder Smart License -1 QTY 750

• Unified Communications Manager Smart License - Pro -1 QTY 250

• On-Premises SW Bundle v15 QTY 5

• Delivery: Delivery to be completed within 30 days from the date of purchase order.

• Location:

Attention: Stephen French 19844 Blue Ridge Mountain Rd

Bluemont, VA 20135 Email to: fema-oncp-ccd-icct-support@fema.dhs.gov

• Documentation: Include all relevant documentation, including but not limited to, the purchase receipt, warranty information, and user manuals.

4. Deliverables

• One license that meets the specified technical requirements.

mailto:fema-oncp-ccd-icct-support@fema.dhs.gov

• Delivery of license to the specified address.

• Relevant documentation and packaging materials.

5. Acceptance Criteria

• The license must match the specifications outlined in Section 3.

• The license must be delivered within the specified time frame.

• All documentation must be provided and accurate.

6. Responsibilities

• Vendor: Responsible for supplying the license according to the specifications, ensuring timely delivery, and providing necessary documentation.

• Recipient: Responsible for inspecting the license upon delivery, verifying it meets the specifications, and notifying the vendor of any discrepancies.

7. Payment Terms

• Payment will be made upon successful delivery and inspection of the license.

8. Contact Information

• Primary Contact for Procurement: Herman Perry

• Primary Contact for Delivery Issues: Stephen French

9. Terms and Conditions

• All transactions are subject to FEMA’s standard terms and conditions.

• Any disputes or issues will be resolved according to FEMA’s policies.

10. Approval This SOW is approved by the undersigned parties and is effective as of the date signed.

11. Period of performance

• Base: 08/19/2025 - 08/18/2030