WebEOC Past Performance Questionnaire Final.docx
DOCX document 27 KB Posted
- Attached to
- Web Emergency Operations Center (WebEOC) System Federal contract opportunity
- Solicitation number
- 70B06C21Q00000188
About this file
This solicitation requests proposals for continued upgrades and support services for the existing Web Emergency Operations Center (WebEOC) system. The Department of Homeland Security Customs and Border Protection intends to award a brand name contract to provide WebEOC web board maintenance, analytical support services, and upgrades as defined in the attached statement of work. This is a small business set-aside solicitation for US companies only, under NAICS code 511210. Proposals are due by 5:00 PM EDT on July 14, 2021. Offerors must be registered in the System for Award Management by the due date to be considered. The past performance questionnaire in Appendix D is to be completed by references for vendors proposing. Questions regarding the solicitation are due by June 30, 2021 and answers will be provided in an amendment. Pricing will be provided using the attached template.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| RFP 70B06C21Q00000188 Questions and Answers.docx | DOCX document | |
| WebEOC 1449 TC Final Updated.docx | DOCX document | |
| WebEOC 1449 Solicitation Final Updated.pdf | ||
| 70B06C21Q00000188 A0001.pdf | ||
| WebEOC JA Redacted.pdf | ||
| Tab 1.1.4- SOW Final.docx | DOCX document | |
| WebEOC 1449 Solicitation Final.pdf | ||
| WebEOC Pricing Schedule Final.xlsx | XLSX spreadsheet | |
| WebEOC 1449 TC Final.docx | DOCX document |
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Text version
APPENDIX D – Past Performance Questionnaire
PART ONE: INSTRUCTIONS
The company who has provided you with this form is proposing on a Department of Homeland Security, Customs and Border Protection solicitation. Past Performance is an important part of the evaluation criteria for this acquisition, so your input is very important. Please provide an honest assessment and return the questionnaire by e-mail to lanita.c.calhoun@cbp.dhs.gov by Close of Business, date 07/09/2021.
PART TWO: GENERAL INFORMATION
1. OFFEROR’S NAME AND ADDRESS 2. CUSTOMER ORGANIZATION
3. CONTRACT NUMBER: 2a. EVALUATOR
4. CONTRACT VALUE: $______________________ NAME:
TITLE:
PHONE NO:
| 5. CONTRACT AWARD DATE: | 6. CONTRACT COMPLETION DATE: | |
| _____/_____/_____ | _____/____/_____ |
| 7. CONTRACT TYPE: | 8. COMPLEXITY OF WORK (Circle One | |
| Response): |
DIFFICULT ROUTINE
9. BRIEF DESCRIPTION OF YOUR CONTRACT REQUIREMENTS:
PART THREE: OFFEROR PERFORMANCE RATING
On the following pages, please summarize the Offeror’s performance for each rating factor as High Confidence/Some Confidence/Low Confidence by placing an “X” under the appropriate heading.
Confidence ratings are defined below and should be used as a reference in assessing performance:
RATINGS DEFINITIONS
| Rating |
| Definition |
| High Confidence |
| The Government has high confidence that the offeror understands the requirement, proposes a sound approach, and will be successful in performing the contract with little or no Government intervention. |
| Some Confidence |
| The Government has some confidence that the offeror understands the requirement, proposes a sound approach, and will be successful in performing the contract with some Government intervention. |
| Low Confidence |
| The Government has low confidence that the offeror understands the requirement, proposes a sound approach, or will be successful in performing the contract even with Government intervention. |
Neutral (only applies to Prior Experience) The vendor does not have record of relevant past performance or information is not available. The vendor will not be evaluated favorably or unfavorably.
| A |
| CUSTOMER SATISFACTION |
| High Confidence |
| Some Confidence |
| Low Confidence |
| Not Applicable |
| 1 |
| The functionality and usability of the Offeror’s system. |
| 2 |
| Satisfaction with the reliability (e.g., system up time) of the Offeror’s system. |
| 3 |
| Satisfaction with the Offeror’s ability to provide customer support to end users (e.g., applicants). |
| 4 |
| Satisfaction with the Offeror’s ability to provide customer support to administrative level users. |
| 5 |
| Quality of reports and documentation (e.g., accurate, current and complete) |
| 6 |
| Effectiveness of the contractor in responding to changes in user requirements |
| 7 |
| Establishment and maintenance of effective quality control standards and procedures (e.g., bug resolution, system testing) |
| B |
| ADHERENCE TO PRICE, SCHEDULE, AND PERFORMANCE BASELINES |
| High Confidence |
| Some Confidence |
| Low Confidence |
| Not Applicable |
| 1 |
| Completion of work in accordance with agreed upon price |
| 2 |
| Completion of work in accordance with agreed upon schedule |
| 3 |
| Completion of work in accordance with performance expectations |
| 4 |
| Resolution of performance problems without extensive guidance |
C
| TIMELINESS OF PERFORMANCE |
| High Confidence |
| Some Confidence |
| Low Confidence |
| Not Applicable |
| 1 |
| Rate the Offeror’s adherence to task order delivery schedules in the following areas: |
(a) Performance of services
(b) Delivery of reports or other documentation
(c) Resolution of system deficiencies
PART THREE: OFFEROR PERFORMANCE RATING CONTINUED
1. Has this contract been partially or completely terminated for default or convenience?
| YES | Default | Convenience |
| NO |
If yes, please explain (e.g. inability to meet price, performance, or delivery schedules - also include contract number, name, address, and phone number of Terminating Contracting Officer - TCO).
COMMENTS:
PART FOUR: EVALUATOR’S CERTIFICATION
I HEREBY CERTIFY THAT THE INFORMATION IN THIS FORM IS ACCURATE AND COMPLETE TO THE BEST OF MY KNOWLEDGE.
SIGNATURE OF EVALUATOR
TITLE OF EVALUATOR
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