WAN_RFP_Appendix_D_-_Definitions_and_Acronyms.pdf

This is an Appendix D from a Wide Area Network (WAN) Request for Proposal issued by the Cleveland Metropolitan School District (CMSD) in Cuyahoga County, Ohio, containing definitions and acronyms essential to understanding the procurement. The RFP seeks comprehensive WAN communication services for 112 school and administrative sites district-wide, requiring carrier-grade fiber optic connectivity with redundant pathways, minimum bandwidth of 1 Gbps per site with 10 Gbps burst capacity, and 24/7/365 Network Operations Center and Security Operations Center capabilities. A non-mandatory pre-proposal meeting is scheduled for January 27, 2026 at 2:00 pm via Zoom, with a question deadline of February 3, 2026 and proposal submission deadline of February 20, 2026 at 1:00 pm. Service provider selection is anticipated for February 26, 2026, with contract negotiation on February 27, 2026 and contract commencement on July 1, 2026 for an initial three-year term through June 30, 2029, followed by two optional one-year renewal periods.

The RFP requires Service Level Agreements targeting 99.99% monthly uptime with critical incident response within 30 minutes, on-site response within 2 hours, and service restoration within 4 hours, with performance-based service credits tied to availability and compliance metrics. The current service provider is ENA/Zayo with fiber infrastructure owned and operated by Crown Castle Fiber, utilizing Cisco ASR 9002 and ASR 920 routers that must be accommodated or replaced by the proposed solution. All vendor personnel require CMSD background checks and security clearance, and vendors must maintain Commercial General Liability and Automobile Liability insurance of $1,000,000 each. The RFP includes mandatory E-Rate Program compliance requirements, obligating vendors to maintain USAC eligibility status and apply E-Rate discounts upfront. Implementation is structured in four phases: pre-implementation planning (60-90 days), pilot implementation (30-45 days), full rollout (90-180 days), and project closeout (30 days). No explicit award value or budget range is specified in the documentation provided.