WAN_RFP_Appendix_B_-_Service_Availability_Questionnaire.pdf

APPENDIX B: SERVICE AVAILABILITY QUESTIONNAIRE

Vendors must complete this questionnaire for each site listed in Appendix A during the Pre- Implementation Planning phase.

SECTION 1: SITE INFORMATION

Site ID: _________________ (from Appendix A)

Site Name: _________________________________________________

Site Address: ______________________________________________

Vendor Completing Form: ____________________________________

Date Completed: ____________________

Completed By (Name/Title): __________________________________

SECTION 2: SERVICE AVAILABILITY

2.1 Can you provide service to this site address?

Yes No (if No, explain why and skip to Section 5)

2.2 Available Technologies at this site (check all that apply):

Fiber Optic (Dark Fiber) Fiber Optic (Lit Fiber)

MPLS

Other (describe): _________________________________________

2.3 Recommended Technology for this site: _____________________

2.4 Can the recommended technology meet all minimum requirements?

Yes (1Gbps download, 10Gbps burst, <=20ms latency, <=0.1% packet loss, <=5ms jitter) No (if No, explain limitations): ____________________________

2.5 Estimated bandwidth capability at this site:

Sustained Download Speed: _________ Gbps Burst Download Speed: _________ Gbps Expected Latency: _________ ms Expected Packet Loss: _________% Expected Jitter: _________ ms

SECTION 3: NETWORK TOPOLOGY & ARCHITECTURE

3.1 Proposed Network Topology:

Hub-and-Spoke MPLS Mesh Dual Ring Other: _________________________________________

3.2 Describe how this site connects in the overall

topology: _____________________________________________________________

3.3 Resiliency Options Available:

Single circuit Dual diverse circuits (same entrance) Dual diverse circuits (different entrances) Other: _________________________________________

3.4 If Resiliency is available, can both circuits terminate at same utility pole while taking diverse paths?

Yes No Unknown

SECTION 4: EQUIPMENT AND INSTALLATION

4.1 Customer Premises Equipment (CPE):

Proposed Equipment Model: _____________________________________ Proposed Equipment Make: _____________________________________ If rack-mountable, specify rack units: _____ U

4.2 Does proposed equipment include Wi-Fi capability?

Yes - No - No Wi-Fi radios present

4.3 Installation Requirements:

4.4 Building Demarcation Point:

Proposed location for service entry: ___________________________ Distance from service entry to proposed equipment location: _________ feet

4.5 Power Requirements:

Power draw: _________ watts Voltage: _________ V (single-phase/three-phase)

If yes, UPS capacity: _________ VA

SECTION 5: TIMELINE AND DEPENDENCIES

5.1 Estimated installation timeline for this site:

Service availability verification: _________ business days Permitting (if required): _________ business days Construction/outside plant work: _________ business days Inside installation: _________ business days Testing and cutover: _________ business days Total estimated timeline: _________ business days from approval

5.2 Dependencies or constraints:

Utility pole access required (owned by: _______________) City/county permits required Easement or right-of-way needed Third-party coordination required (specify): _________________ Environmental/historic building restrictions Other (describe): __________________________________________

5.3 Are there any seasonal or weather-related constraints?

Yes (describe): ___________________________________________ No

5.4 Capacity for future bandwidth increases:

What is the maximum sustainable bandwidth at this location? _________ Gbps

SECTION 6: SITE-SPECIFIC CONSIDERATIONS

6.1 Building Access:

6.2 Site Challenges or Considerations:

Limited accessibility Historic building restrictions Asbestos or environmental concerns Conduit or pathway limitations Power availability concerns Roof access required Existing infrastructure congestion Other (describe): __________________________________________

6.3 High Availability & Resiliency Capabilities:

6.4 Static Public IP Address:

Cost per additional static IP: $ _________ per month IP provisioning timeframe: _________ business days after activation

SECTION 7: CYBERSECURITY & OPERATIONAL REQUIREMENTS

7.1 SIEM and Monitoring Integration:

Can vendor provide real-

7.2 Security Patch Management:

Can vendor provide zero-

7.3 Maintenance Windows:

Preferred maintenance window for this site: _____________________

7.4 Compliance & Monitoring:

SECTION 8: ALTERNATIVE SOLUTIONS (Complete only if service cannot be provided as specified)

8.1 Reason service cannot be provided:

Site address not in service territory Fiber infrastructure not available Cannot meet bandwidth requirements Cannot meet latency requirements (exceeds _________ ms) Cost-prohibitive construction required Environmental/permitting obstacles Other (describe): __________________________________________

8.2 Proposed Alternative Solution (if any):

Description: _________________________________________________ Technology: __________________________________________________ Bandwidth capability: _________________________________________ Latency: _________ ms Limitations compared to standard solution: _____________________ Additional cost (if any): $ _________ Timeline (if different from standard): ________________________

SECTION 9: COST ESTIMATE

9.1 One-Time Costs:

Installation/activation: $ _________ Construction (if required): $ _________ Site survey/engineering: $ _________ Equipment (vendor-owned, no charge to CMSD): N/A Rack-mounting hardware/installation: $ _________ Other NRC: $ _________ Total One-Time: $ _________

9.2 Monthly Recurring Costs:

Internet service (per-site rate): $ _________ Management/monitoring services: $ _________ Optional services: $ _________

Total Monthly: $ _________

9.3 Year 1 Total Cost:

One-time costs: $ _________ Monthly costs × 12 months: $ _________ Year 1 Total: $ _________

SECTION 10: VENDOR CERTIFICATIONS

By signing below, vendor certifies that:

Service availability has been verified through internal systems/surveys Timeline estimates are realistic and achievable Any site-specific concerns or limitations have been fully disclosed Vendor commits to meeting all technical requirements specified in RFP Section 2 Cybersecurity controls described in RFP Section 2.5 can be implemented Vendor can meet or exceed all SLA commitments in RFP Section 4

Vendor Signature: _____________________________ Date: __________

Printed Name/Title: _______________________________________________

Company: _______________________________________________

FOR CMSD USE ONLY

Reviewed By: ___________________________ Date: __________

Status

Notes/Clarifications Required: