WAN_RFP_Appendix_B_-_Service_Availability_Questionnaire.pdf
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- Attached to
- Wide Area Network (WAN) Communication Services
- Solicitation number
- RFP-21435
- Issued by
- Cuyahoga County, Ohio
About this file
This is a Service Availability Questionnaire appendix from a Wide Area Network (WAN) communication services Request for Proposal issued by the Cleveland Metropolitan School District (CMSD) in Cuyahoga County, Ohio. The RFP seeks comprehensive WAN communication services for 112 school and administrative sites throughout the district, requiring carrier-grade fiber optic connectivity with redundant pathways, minimum bandwidth of 1 Gbps per site with 10 Gbps burst capacity, and routing equipment ownership and management. A non-mandatory pre-proposal meeting is scheduled for January 27, 2026, at 2:00 pm via Zoom; the deadline for questions is February 3, 2026; and proposals are due February 20, 2026, at 1:00 pm. Service provider selection is anticipated for February 26, 2026, with contract negotiation on February 27, 2026, and contract commencement on July 1, 2026, for an initial three-year term through June 30, 2029, with two one-year renewal options. The RFP includes four phased implementation stages spanning approximately 215–355 days: pre-implementation planning (60–90 days), pilot implementation (30–45 days), full rollout (90–180 days), and project closeout (30 days).
The Service Availability Questionnaire requires vendors to complete detailed forms for each of the 112 sites listed in Appendix A during the pre-implementation planning phase, confirming service availability, documenting available technologies (Dark Fiber, Lit Fiber, MPLS, or other), and recommending the optimal technology solution that meets minimum requirements. The current service provider is ENA/Zayo, with fiber infrastructure owned and operated by Crown Castle Fiber, providing dark fiber at 1 Gbps burstable to 10 Gbps utilizing Cisco ASR 9002 and ASR 920 routers that proposed solutions must accommodate or replace. All vendor personnel requiring building access must complete CMSD background checks and security requirements, and vendors must provide evidence of insurance including $1,000,000 Commercial General Liability and $1,000,000 Automobile Liability coverage. The RFP includes mandatory E-Rate Program compliance requirements obligating vendors to maintain valid USAC eligibility status, comply with Federal Communications Commission rules, apply E-Rate discounts upfront, and utilize the Service Provider Invoicing method for billing with clear itemization of eligible and ineligible services. The RFP does not specify an explicit award value or budget range; however, pricing proposals must be submitted separately with no Ohio sales tax included. Evaluation criteria are weighted across six dimensions: Cost (25 points), Technical Solution (20 points), Service Level Commitments (20 points), Local Presence & Economic Impact (15 points), Implementation Plan (10 points), and Vendor Qualifications (10 points).
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APPENDIX B: SERVICE AVAILABILITY QUESTIONNAIRE
Vendors must complete this questionnaire for each site listed in Appendix A during the Pre- Implementation Planning phase.
SECTION 1: SITE INFORMATION
Site ID: _________________ (from Appendix A)
Site Name: _________________________________________________
Site Address: ______________________________________________
Vendor Completing Form: ____________________________________
Date Completed: ____________________
Completed By (Name/Title): __________________________________
SECTION 2: SERVICE AVAILABILITY
2.1 Can you provide service to this site address?
Yes No (if No, explain why and skip to Section 5)
2.2 Available Technologies at this site (check all that apply):
Fiber Optic (Dark Fiber) Fiber Optic (Lit Fiber)
MPLS
Other (describe): _________________________________________
2.3 Recommended Technology for this site: _____________________
2.4 Can the recommended technology meet all minimum requirements?
Yes (1Gbps download, 10Gbps burst, <=20ms latency, <=0.1% packet loss, <=5ms jitter) No (if No, explain limitations): ____________________________
2.5 Estimated bandwidth capability at this site:
Sustained Download Speed: _________ Gbps Burst Download Speed: _________ Gbps Expected Latency: _________ ms Expected Packet Loss: _________% Expected Jitter: _________ ms
SECTION 3: NETWORK TOPOLOGY & ARCHITECTURE
3.1 Proposed Network Topology:
Hub-and-Spoke MPLS Mesh Dual Ring Other: _________________________________________
3.2 Describe how this site connects in the overall
topology: _____________________________________________________________
3.3 Resiliency Options Available:
Single circuit Dual diverse circuits (same entrance) Dual diverse circuits (different entrances) Other: _________________________________________
3.4 If Resiliency is available, can both circuits terminate at same utility pole while taking diverse paths?
Yes No Unknown
SECTION 4: EQUIPMENT AND INSTALLATION
4.1 Customer Premises Equipment (CPE):
Proposed Equipment Model: _____________________________________ Proposed Equipment Make: _____________________________________ If rack-mountable, specify rack units: _____ U
4.2 Does proposed equipment include Wi-Fi capability?
Yes - No - No Wi-Fi radios present
4.3 Installation Requirements:
4.4 Building Demarcation Point:
Proposed location for service entry: ___________________________ Distance from service entry to proposed equipment location: _________ feet
4.5 Power Requirements:
Power draw: _________ watts Voltage: _________ V (single-phase/three-phase)
If yes, UPS capacity: _________ VA
SECTION 5: TIMELINE AND DEPENDENCIES
5.1 Estimated installation timeline for this site:
Service availability verification: _________ business days Permitting (if required): _________ business days Construction/outside plant work: _________ business days Inside installation: _________ business days Testing and cutover: _________ business days Total estimated timeline: _________ business days from approval
5.2 Dependencies or constraints:
Utility pole access required (owned by: _______________) City/county permits required Easement or right-of-way needed Third-party coordination required (specify): _________________ Environmental/historic building restrictions Other (describe): __________________________________________
5.3 Are there any seasonal or weather-related constraints?
Yes (describe): ___________________________________________ No
5.4 Capacity for future bandwidth increases:
What is the maximum sustainable bandwidth at this location? _________ Gbps
SECTION 6: SITE-SPECIFIC CONSIDERATIONS
6.1 Building Access:
6.2 Site Challenges or Considerations:
Limited accessibility Historic building restrictions Asbestos or environmental concerns Conduit or pathway limitations Power availability concerns Roof access required Existing infrastructure congestion Other (describe): __________________________________________
6.3 High Availability & Resiliency Capabilities:
6.4 Static Public IP Address:
Cost per additional static IP: $ _________ per month IP provisioning timeframe: _________ business days after activation
SECTION 7: CYBERSECURITY & OPERATIONAL REQUIREMENTS
7.1 SIEM and Monitoring Integration:
Can vendor provide real-
7.2 Security Patch Management:
Can vendor provide zero-
7.3 Maintenance Windows:
Preferred maintenance window for this site: _____________________
7.4 Compliance & Monitoring:
SECTION 8: ALTERNATIVE SOLUTIONS (Complete only if service cannot be provided as specified)
8.1 Reason service cannot be provided:
Site address not in service territory Fiber infrastructure not available Cannot meet bandwidth requirements Cannot meet latency requirements (exceeds _________ ms) Cost-prohibitive construction required Environmental/permitting obstacles Other (describe): __________________________________________
8.2 Proposed Alternative Solution (if any):
Description: _________________________________________________ Technology: __________________________________________________ Bandwidth capability: _________________________________________ Latency: _________ ms Limitations compared to standard solution: _____________________ Additional cost (if any): $ _________ Timeline (if different from standard): ________________________
SECTION 9: COST ESTIMATE
9.1 One-Time Costs:
Installation/activation: $ _________ Construction (if required): $ _________ Site survey/engineering: $ _________ Equipment (vendor-owned, no charge to CMSD): N/A Rack-mounting hardware/installation: $ _________ Other NRC: $ _________ Total One-Time: $ _________
9.2 Monthly Recurring Costs:
Internet service (per-site rate): $ _________ Management/monitoring services: $ _________ Optional services: $ _________
Total Monthly: $ _________
9.3 Year 1 Total Cost:
One-time costs: $ _________ Monthly costs × 12 months: $ _________ Year 1 Total: $ _________
SECTION 10: VENDOR CERTIFICATIONS
By signing below, vendor certifies that:
Service availability has been verified through internal systems/surveys Timeline estimates are realistic and achievable Any site-specific concerns or limitations have been fully disclosed Vendor commits to meeting all technical requirements specified in RFP Section 2 Cybersecurity controls described in RFP Section 2.5 can be implemented Vendor can meet or exceed all SLA commitments in RFP Section 4
Vendor Signature: _____________________________ Date: __________
Printed Name/Title: _______________________________________________
Company: _______________________________________________
FOR CMSD USE ONLY
Reviewed By: ___________________________ Date: __________
Status
Notes/Clarifications Required:
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