Attachment 3- Fort Combat Kansas Sample Task Order PWS- Amendment 3.pdf

PERFORMANCE WORK STATEMENT

SECTION C

INDEX

Part 1 General

C.1 Scope C.1.1 Overtime C.1.2 Training C.1.3 Travel C.1.4 Hours of Operation C.1.5 Materiel C.1.6 Phase–In/Out C.1.7 Government–Furnished Property (GFP) C.1.8 Access to Protected Information C.1.9 Security Requirements C.1.10 Protection C.1.11 Antiterrorism C.1.12 Accounting for Contractor Support C.1.13 Contractor Identification Requirements C.1.14 Common Access Card (CAC) C.1.15 Surge Requirements

Part 2 Requirements

C.2 General C.2.1 System Availability C.2.2 Site Management

C.2.3 Infrastructure Operation and Maintenance Support Services (Network, Telephony systems, and Premise cabling/wiring)

C.2.3.1 Unified Capabilities and Communications (UC)

C.2.3.2 Inside Plant C.2.3.3 Customer Service (Telephone) C.2.3.4 Outside Plant (Cable) C.2.4 Battery Bank Maintenance C.2.5 Information Technology (IT) Systems Support C.2.6 Telecommunication Support Services C.2.6.1 Video Teleconference Services C.2.6.2 Enterprise Classified Voice over Internet Protocol Systems (ECVoIP) C.2.7 Radio Operations and Maintenance Support C.2.7.1 Land Mobile Radio (LMR) Infrastructure Operations and Maintenance Support C.2.8 Information Assurance Services C.2.9 Information Management C.2.10 Configuration Management (CM) C.2.11 Work Requests C.2.12 Quality Control Plan (QCP) C.2.13 Government Quality Assurance (QA) C.2.14 Contractor Reports/Technical Deliverables C.2.15 Drawing Maintenance C.2.16 Third Party Damage C.2.17 Site Surveys C.2.18 Supply Operations C.2.19 Project Management

Attachment 1 Site Specific Information

1 Supported Organizations 2 Hours of Operation 3 Telecommunication Description 4 Network Description 5 LMR Description 6 Workload Information/Metrics 7 Servers 8 Government Furnished Property

9 Certifications

Technical Exhibit 1 Maintenance Hole/Handhole (MH/HH) and Pedestal Checklists

Attachment 2 Refer to IDIQ contract.

Attachment 3 Refer to IDIQ contract.

Attachment 4 Performance Requirement Summary (PRS)

PART 1

GENERAL

C.1 SCOPE. The Contractor shall perform administration and project management of systems and services and provide all required parts, supplies, tools, and other property not provided by the Government as incidental to performance. (See Attachment 1, paragraph 8, Incidental Property.) Support required will include all contractible functions referenced in the current Army Command, Control, Communications, Computers and Information Management (C4IM) services list, to include the following: Infrastructure Operation and Maintenance Support Services Infrastructure Operation and Maintenance Support Services such as Automated Directory Assistance; Inside Plant switching complex; Customer Services (Telephone); Outside Plant (Cable); and Information Technology Services (ITS) such as Local Area Network (LAN)/Campus Area Network (CAN) Administration and Server and System Administration and Maintenance, Help Desk Assistance, software installation, hardware and software troubleshooting, and web site administration support; Video Teleconferencing (VTC) support to include establishing and scheduling of VTCs; Defense Message Switching (DMS) operations; Configuration Management (CM) of the installation infrastructure to include creating and updating drawings using Computer–Aided Drawing (CAD) engineering support; Information Assurance services; and Land Mobile Radio (LMR) Network and Control System (Master Controller) Management.

C1.1 OVERTIME. Refer to IDIQ contract, paragraph C.1.1, for requirements.

C.1.2 TRAINING. Refer to IDIQ contract, paragraph C.1.2, for requirements.

C.1.3 TRAVEL. The Contractor shall provide support at CONUS locations only. Any support outside a 50–mile radius of the Fort Combat, Kansas area shall be designated as TDY. The Contractor shall ensure that all Contractor employees comply with any and all guidance and instructions issued based on the need to ensure mission accomplishment, force protection, and safety. The Government will reimburse the Contractor, in accordance with the Joint Travel Regulation (JTR) and FAR part 31.205–46, for all approved travel incurred during the performance of this task order. The COR will issue travel subtasks via email to the Contractor that include destination, dates, duration of stay, purpose, and estimated cost.

The Contractor shall not proceed without this notification and adequate contract/task order funding. The Contractor shall coordinate all Contractor travel requirements with appropriate Government personnel.

C.1.4 HOURS OF OPERATION. The current hours of operation are Monday to Friday, 0700–1700 hours, unless otherwise stated, excluding official holidays. The Contractor shall ensure that services to customers is not interrupted during break and lunch periods. Designated Contractor personnel shall be available on an as–needed basis 24 hours a day, 7 days a week with a response time of 30 minutes. The Contractor shall ensure the Contractor can respond as needed during non–duty hours, when notified by the KO/COR or designated Government representative. The Contractor shall provide the Government with an on–call roster with specified emergency telephone numbers for notification for service restoration. Section H of the IDIQ contract specifies official holidays.

C.1.5 MATERIEL. The Contractor shall supply materiel in accordance with (IAW) Attachment 1 of this PWS. The Contractor shall maintain a supply inventory of consumable parts and materiel based on the workload defined in this PWS. The Contractor shall ensure supplies are always available on site to complete routine service orders and emergency cable restorations. The Contractor shall obtain advance COR written approval for all purchases. When purchasing materiel, the Contractor shall notify the COR of the part number, description, proposed source of supply, quantity to be purchased, and value based on the quantity of each part and total quantity price. The Contractor shall have materiel for special projects available within 10 calendar days of notification by the COR that the items are required or within the time frame specified by the COR. The Government will reimburse the Contractor for the cost of purchased items only. The Contractor shall obtain required documentation for tax exemption status for all materiel purchases for the Government’s account from the KO or COR. The Contractor shall ensure that a Risk Management Framework (RMF) access only is available for all Contractor–purchased software and/or IT equipment that will be installed or integrated into existing Government IT systems and networks, as stated in IDIQ contract paragraph C.1.4.1.

C.1.6 PHASE–IN/OUT.

C.1.6.1 Phase In. The contractor shall conduct phase-in procedures Not to exceed 60 days prior to task order full performance start date to commence upon award for Contractor staffing, cross-training, and familiarization. The phase–in plan shall include at a minimum a schedule for implementation and the following actions:

• Direct observation of tasks performed by current personnel.

• Familiarizing personnel with all requirements and procedures.

• Selecting trained and experienced personnel.

• Meeting all security requirements.

• Conducting 100% joint inventory with current contractor for all government accountable items currently in possession of the current contractor.

• Performing required technical training and cross training to ensure task performance capabilities.

• Obtaining required certifications, licenses and endorsements.

• An overview of potential phase–in period problems and how the Contractor shall address those potential problems.

• Provide Monthly Contractor Staffing and Status Report (per PWS paragraph C.2.14

Contractor Reports/Technical Deliverables – Contractor Staffing Status Report).

In–processing Procedures. All Contractor personnel shall in–process through the designated Government personnel to ensure compliance with the Government’s requirements for establishment of e–mail accounts, security measures, and other administrative in–processing requirements as identified by the Government. The Contractor shall provide a listing of personnel, in order of notification preference, by name and phone numbers, to meet emergency requirements after normal duty hours.

C.1.6.2 Phase Out. At least 60 calendar days prior to contract completion, the COR will notify the incumbent Contractor of all outstanding requirements the Contractor must complete before the contract ends. The Contractor shall not defer any requirements for the purpose of avoiding responsibility or of transferring such responsibility to the succeeding Contractor. The Contractor shall fully cooperate with the succeeding Contractor and the Government so as not to interfere with their work or duties.

Out–processing Procedures. All Contractor personnel shall out–process through the designated Government personnel to ensure compliance with the Government’s requirements for closing e–mail accounts, terminating access, and other administrative out–processing requirements as identified by the Government. The Contractor shall ensure all Contractor employees turn in their Common Access Cards (CAC) and any issued tokens (SIPR, ASCL, etc.) to the COR per the instructions in PWS paragraph C.1.13.

C.1.7 GOVERNMENT–FURNISHED PROPERTY (GFP).

C.1.7.1 There will be no Government Furnished Property (GFP) under this contract. In accordance with FAR Part 45.00 (5) the Government will provide Government property that is incidental to the place of performance. (See Attachment 1, paragraph 8, Incidental Property).

C.1.7.2 Incidental Property. The Government will make available property incidental to the place of performance, under this task order (TO) when the contract requires contractor personnel to be located on a Government site or installation, and when the property used by the contractor within the location remains accountable to the Government. Items considered to be incidental to the place of performance include normal office type property, for example, office space, desks, chairs, telephones, computers, printers, plotters, fax machines and computer peripherals. It does not include any equipment, special test equipment, special tooling, material or real property. A listing of current incidental property is shown at Attachment 1, Section 8.

C.1.7.3 Contractor Property. The Contractor shall provide all equipment, and items required to perform the requirements of this contract unless provided as incidental as indicated above or listed. All Contractor provided equipment shall be clearly marked and stored separately from Government property. Upon completion or termination of this contract, the Contractor shall remove all Contractor-owned equipment/property. If the Contractor does not remove Contractor-owned items NLT thirty (30) calendar days after the conclusion of the contract, the Government will properly dispose of the items.

C.1.8 ACCESS TO PROTECTED INFORMATION. Protected information means all non–public information, including, but not limited to, trade secrets or proprietary information of other Contractors, Government source selection information, Privacy Act or personally identifiable information (PII), or any other information with distribution limited by the Government. If, during the performance of this requirement, Contractor personnel obtain access by any means to protected information, they shall not disclose, publish, divulge, release, or make known, in any manner or to any extent, the information except as necessary to carry out duties under this contract. Protected information shall be given only to persons specifically granted access to this sensitive information and may not be further divulged without specific prior written approval from an authorized U.S. Government individual. Further, Contractor employees shall use any non–public information for official/authorized Government purposes only, and they shall not use the information for their personal gain, the gain of their employer, or the gain of anyone else. The Contractor shall notify the Contracting Officer of any potential organizational conflicts of interest created by any such access; however, a nondisclosure agreement will not overcome an Organizational Conflict of Interest (OCI) as defined in FAR Subpart 9.5. Moreover, the Trade Secrets Act prohibits releasing proprietary information without the owner’s consent. Accordingly, all Government Contractors are required to mark their proprietary information, and any time the Contractor is given inadvertent access to such marked information, the Contractor shall inform the Contracting Officer of the access.

C.1.9 SECURITY REQUIREMENTS. The Contractor shall comply with FAR 52.204–2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires Contractors to comply with the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22–M) and any revisions to DoD 5220.22–M.

C.1.9.1 Security Clearance Requirements. This task order will require access to classified and controlled or sensitive information and facilities. Highest level security clearance requirement for this work effort is SECRET. Contractor personnel shall have the required security clearance at task order performance start date and shall maintain the required security clearance over the life of the task order, in accordance with the DD Form 254, Contract Security Classification Specification. New or replacement personnel who require a security clearance to perform under this task order shall have the required security clearance at work performance start date. Cleared Contractor personnel may require access to SIPRNET or other classified systems in support of this work effort. Access to classified systems shall only be at specified Government work locations.

C.1.9.2 Investigative Requirements. Contractor personnel who require a Secret security clearance and who will require IT Level I system access or who will be performing IT level I functions require a Tier 5 (T5) completed with fitness determination for IT Level I access. If Contractor personnel do not have a favorable T5 or T5-Reinvestigation (T5R) (previously known as SSBI/SSBI-PR) on record, the Contractor shall contact the supporting Government Security Office/G2/S2 for submission of the T5 (SF 86). The Contractor shall provide the contract/task order number as authority to request the investigation.

Contractor interim privileged level access to Army systems prior to completion and favorable fitness determination of the required investigation will be in accordance with AR 25–2.

C.1.9.3 Functional Category Requirements. IT Levels, security clearance requirements, personnel security and suitability/trustworthiness investigation requirements, and IA/CE certification requirements for work to be performed under this task order are reflected by functional category in Table 1 (Information Technology and IA Certification Requirements) of this PWS.

C.1.9.4 Threat Awareness and Reporting Program (TARP) Training. All Contractor personnel assigned to this task order shall complete initial and annual TARP training. The Contractor shall report completion of training to the COR. Detailed requirements on TARP are stated in the DD Form 254.

C.1.9.5 Work Site Requirements. Contractor personnel shall comply with all applicable security regulations, guidance, and procedures referenced in the PWS, the DD Form 254, and in effect at the Government work sites. This includes regulations and procedures for entry to the installation and entry to restricted/controlled areas and facilities.

C.1.9.6 Access and General Protection Security Policy and Procedures. Contractor and all associated sub–contractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office (PMO), Director of Emergency Services (DES), or Security Office. Contractor workforce shall comply with all personal identity verification requirements of FAR clause 52.204–9, Personal Identity Verification of Contractor Personnel. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

C.1.9.7 Communications Security (COMSEC). All contractor personnel who require access to classified COMSEC information shall have a FINAL security clearance at the requisite level and will be subject to the Department of the Army Cryptographic Access Program (DACAP) if access meets the criteria in AR 380-40, Chapter 7. See DD Form 254, Contract Security Classification Specification for additional information and requirements.

C.1.10 PROTECTION

C.1.10.1 Information Assurance (IA)

C.1.10.1.1 Information Assurance (IA) Training. All Contractor personnel with access to Government information systems and networks shall successfully complete all required initial and annual IA awareness training as specified in AR 25–2 and as specified by the Government requiring activity.

Training is available at https://ia.signal.army.mil.

C.1.10.1.2 Contractor employees and subcontractor employees performing work under this task order who have access to Government information systems and networks shall create a user account and profile in the Army Training and Certification Tracking System website (ATCTS) at https://atc.us.army.mil, in the unit container designated by the COR. Certificates of successful completion of IA training, Acceptable Use Policies (AUP), applicable baseline and computing environment certifications, and continuing professional education credits, as required by DoD 8570.01–M, shall be uploaded to the ATCTS and provided to the COR for continuous compliance monitoring and reporting.

C.1.10.1.3 The Contractor shall ensure that all Contractor employees and subcontractor employees requiring IA awareness training complete the training at the start of work performance on this task order and annually thereafter for the duration of this task order.

C.1.10.1.4 DFARS clause 252.239–7001 (Information Assurance Contractor Training and Certification) applies to this task order. This task order is subject to the mandates of DoD 8570.01–M, which establishes baseline technical and management IA skills for personnel performing IA functions within DoD. Functions spanning multiple levels require certification of the highest level functions. Contractor https://ia.signal.army.mil/ https://atc.us.army.mil/ personnel performing functions in multiple categories or specialties shall hold certifications appropriate to the functions performed in each category or specialty.

C.1.10.1.5 The Contractor shall ensure its IA workforce members have the baseline certifications corresponding to their IA functions, as defined in Chapters 3, 4, 5, 10, and 11, and Appendix 3 of DoD 8570.01–M at work performance start date. Contractors shall obtain all required computing environment (CE) certificates within 6 months of being engaged. The IAT Level I baseline certification is the minimum requirement for unsupervised privileged access. The Contractor shall ensure that all employee certifications remain active and are renewed prior to expiration.

C.1.10.1.6 The Contractor shall ensure that all Contractor employee IA certifications are released to the Department of Defense through the Defense Workforce Certification Application at https://www.dmdc.osd.mil/milconnect.

C.1.10.1.7 Table 1 reflects the Personnel Security (IT Level) and IA Workforce Specialty requirements, aligning the IA functional responsibilities and access levels to the task order tasks, IAW DoD 8570.01– M.

Table 1. Information Technology Access and IA Certification Requirements.

Functional Category

IT Level

Security Clearance

Investigation Required

IA Certification Category and Level (IAW DoD 8570.01– M and BBP 05–PR– M–0002)

Computing Environment Certifications

Site Management IT–III SECRET Tier 3 (T3) N/A NO

Administrative Support IT–III SECRET T3 N/A NO

Planner/Engineer IT–III SECRET T3 N/A NO

Supply Operations IT–III SECRET T3 N/A NO

Accounting Clerk IT–III SECRET T3 N/A NO

Auto CAD Drafting IT–III SECRET T3 N/A NO

Mission Support Mgr. (Ops) IT–I SECRET T5 IAT–II YES

Network Administration IT–I SECRET T5 IAT–II YES

System Administration IT–I SECRET T5 IAT–II YES

Database Administration IT–II SECRET T3 IAT–II YES

Website Administration IT–II SECRET T3 IAT–II YES

Lead Network Security Administration

IT–I SECRET T5 IAM–II/IAT–II YES

Network Security Administration

IT–I SECRET T5 IAT–II YES

Help Desk Computer Support IT–I SECRET T5 IAT–II YES

Computer Support (Hardware/Software)

IT–I SECRET T5 IAT–II YES

Telecommunications Management

IT–III SECRET T3 N/A NO

VTC Operation IT–III SECRET T3 N/A NO

Telephone Switch Support IT–III SECRET T3 IAT–I YES

Telephone & Cable Plant Install/Repair Support

IT–III SECRET T3 N/A NO

Systems Engineering IT–III SECRET T3 IAT-II YES

LMR Support IT–II SECRET T3 IAT–I YES

C.1.10.1.7.1 Certification Requirements: Functional Categories have been identified that need computing environment certifications. The following is a list of examples of computing environment certifications for some of the network functional categories identified for O&M requirements throughout the PWS:

Desktop/Software/Peripheral Services: CompTIA Security+ baseline required. Full CE certification required; MS Desktop Support Technician or equivalent certification requirements in accordance with DOD 8570 regulations.

System Administration/Data Support Services: CompTIA Security+ baseline required. Full Computing Environment certification requirements; CompTIA Server+ or valid industry storage (e.g. HP, NetApp) certifications as identified in the DOD 8570 regulations. Information Technology Access and IA Certification; requirements can be found in Table 1.

Management of Data Network Services: CompTIA Security+ baseline certification required. Full CE certification required. Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certifications required.

Cyber Security: CompTIA Security+ baseline certification required. Full Computing Environment (CE) certification requirements as outlined in the DOD 8570 regulation/publication. Information Technology Access and IA Certification Requirements can be found in Table 1.

Storage Systems Administration: CompTIA Security+ baseline required. Full Computing Environment certification required; CompTIA Server+ or valid industry storage (e.g. HP, NetApp) certifications required. Information Technology Access and IA Certification Requirements can be found in Table 1.

System Analysis Development: CompTIA Security+ baseline required. Full CE certification required;

Microsoft certifications, Remedy ITSM and ITIL V3 certifications desired. Meet DOD 8570 Training requirements; Information Technology Access and IA Certification Requirements can be found in Table 1.

Desktop Support Services: CompTIA Security+ baseline required. Full CE certification required; MS Desktop Support Technician or equivalent certification required in accordance with DOD 8570 regulations.

Network Administration: CompTIA Security+ baseline certification required. Full CE certification required. Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certifications required.

C.1.10.1.8 Non–Government–owned Computing Systems or Devices. The Contractor shall comply with AR 25–1 and AR 25–2. The Contractor shall not install or connect non–Government–owned computing systems or devices to Government networks without the COR’s coordinating and obtaining proper authorization from the appropriate Information System Security Manager (ISSM), ensuring that all software has a Government Certificate of Networthiness. The non–Government–owned computing systems or devices include, but are not limited to, personal or Contractor–owned thumb drives (e.g., memory sticks, flash drives, Universal Serial Bus (USB) drives, jump drives, pen drives), removable or external hard drives, Personal Digital Assistants (PDA), PC Cards/Express Cards, MP3 players, cell phones, digital media, floppy disks, compact disc (CD)/digital video disk (DVD) burners, optical recordings, photo flash cards, laptops, or any devices that can store data.

C.1.10.1.9 Protection of Sensitive Unclassified Data. The Contractor shall ensure any sensitive information, including, but not limited to, Personally Identifiable Information (PII) and For Official Use Only (FOUO), proprietary, and Law Enforcement Sensitive information residing on Mobile Computing Devices (MCD) or other external media, is protected IAW current Data at Rest (DAR) guidelines and requirements. The Contractor shall use an authorized, approved, and prescribed DAR solution. The MCDs include, but are not limited to, laptop, netbook, notebook, or tablet computers, and Blackberry or equivalent devices. External media include optical disk media such as CDs, DVDs, USB drives (also referred to as flash or thumb drives) (when authorization to use them is restored), floppy disks, and other portable digital storage devices.

C.1.11 ANTITERRORISM (AT).

C.1.11.1 Antiterrorism Level I Training. The Contractor shall ensure that all Contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas complete AT Level I awareness training within 30 calendar days after start of employee performance on this task order. Within 5 calendar days after completion of training, the Contractor shall certify to the COR or KO that all employees performing work under this task order have completed the AT Level I awareness training. AT Level I awareness training is available at https://jkodirect.jten.mil, course #JS–US007.

C.1.11.2 iWATCH. The Contractor shall ensure that all Contractor employees and subcontractor employees performing work under this task order are trained on the local iWATCH program within 30 calendar days of start of employee performance on this task order. The requiring activity ATO will provide the locally developed iWATCH training. The Contractor shall maintain all iWATCH training records and shall provide copies to the COR upon request.

C.1.11.3 Emergencies and Force Protection Conditions. During declared emergencies and/or elevated Force Protection Conditions (FPCON) Charlie or Delta, Contractor performance under this task order will be determined by the COR or KO. All Contractor employees providing services under this task order are required to report for duty as scheduled and remain on duty during declared emergencies and/or elevated FPCON levels unless otherwise directed by the KO or COR. The Contractor Project Manager shall keep the COR apprised of all personnel whereabouts when in a temporary duty (TDY) location.

C.1.11.4 Operations Security (OPSEC). The Contractor shall comply with DoD Directive 5205.02E, Army Regulation 530–1, and the requiring activity OPSEC program. The Contractor shall ensure all Contractor employees, including subcontractors, performing work under this task order complete Level I OPSEC training within 30 calendar days of start of employee performance on this task order and annually thereafter. The Contractor shall maintain all OPSEC training records and shall provide copies to the COR upon request.

C.1.12 ACCOUNTING FOR CONTRACTOR SUPPORT.

C.1.12.1 The Contractor shall report all labor and supply/material costs incurred to the KO and COR monthly, by the 12th of the following month using the electronic invoicing system of record (Wide Area Workflow (WAWF).

C.1.12.2 The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower

(including subcontractor manpower) required for performance of this task order. The Contractor is required to completely fill in all the information in the format using the following web address:

https://sam.gov. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer's (Technical) Representative; (2) Contract number, including task or delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor name, address, phone number, e–mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub–Contractors; (6) Estimated direct labor dollars paid this reporting period (including sub–Contractors); (7) Total payments (including sub–Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub–Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where the Contractor and sub–Contractors perform the work (specified by ZIP code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub–Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30 of each Government fiscal year and must be reported by October 31 of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor's systems to the secure website without the need for separate data entries for each required data element at the web site. The specific formats for the XML direct transfer may be downloaded from the website.

C.1.12.3 The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Army via the Service Contract Reporting (SCR) secure data collection site. The Contractor is required to completely fill–in all required data fields within the SCR.

C.1.12.4 Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year.

Contractors may direct questions to the help desk at: https://sam.gov.

C.1.13 CONTRACTOR IDENTIFICATION REQUIREMENTS. IAW FAR 37.114(c), all Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials. Contractors performing work at Government workplaces shall provide their employees with an easily readable identification (ID) badge indicating the employee’s name, the Contractor’s name, the functional area of assignment, and a recent color photograph of the employee.

Contractors shall require their employees to wear the ID badges visibly when performing work at Government workplaces. Contractor personnel shall also ensure that all e–mails, documents, or reports they produce are suitably marked as Contractor products and/or that Contractor participation is appropriately disclosed. All signature blocks on e–mails shall indicate that the sender is a Contractor employee and include the Contractor's company name.

C.1.14 COMMON ACCESS CARD (CAC). The Government will provide special access badges as necessary. The Prime Contractor Facility Security Officer (FSO) shall ensure that all Contractor personnel acquire and maintain CACs. The approving Government Trusted Agent (TA) may give access to the FSO using the online Trusted Associate Sponsorship System (TASS), https://www.dmdc.osd.mil/tass/index.jsp. Contractor eligibility remains in force during employment under the task order for those employees who have a valid and recurring requirement for access to Government facilities or automation systems (reference DD Form 254 for additional security requirements) to perform those duties stipulated in the task order. The Contractor shall use a valid CAC to access the Government domain. The Contractor shall immediately return the CACs to the COR when the Contractor employee’s employment is terminated or upon expiration of the task order. The CACs https://sam.gov/ https://sam.gov/ expire when Contractor employee’s eligibility terminates or three years from the issuance date, whichever occurs first. The Contractor is responsible for all CACs and shall report all lost or stolen CACs to the COR immediately.

C.1.15 SURGE REQUIREMENTS. The tasks in this PWS are in support of the current population and normal growth of Fort Combat. Within the scope of this PWS, the Contractor shall support surges due to fluctuation of the Fort Combat population that are the result of deployments/redeployments or mobilizations. Surge work might also be driven by customer special projects. Surge periods will normally not exceed 120 days. When the surge requirements have been identified by the Government, the Contractor shall be given 30 calendar days to provide the required services.

PART 2

REQUIREMENTS

C.2 GENERAL. Refer to the IDIQ contract.

C.2.1 SYSTEM AVAILABILITY. The Contractor shall maintain the systems identified within Attachment 1 at an operational availability of 99.9% or as otherwise specified in Attachment 1 and in conjunction with the Army IT Metrics program. Operational availability is based on 24 hours a day, 7 days per week, 52 weeks per year, for all areas. For the purpose of this contract, this shall mean all circuits (voice, video, LAN and digital, or radio) in aggregate will be operational 99.9% of the time or as otherwise specified.

C.2.2 SITE MANAGEMENT

C.2.2.1 The Site Manager shall be the Contractor’s on–site representative and shall be responsible for the performance of all work identified in this PWS. The Contractor shall designate, in writing to the KO and COR, the full–time Site Manager and Alternate Site Manager (who has the same authority as the primary site manager) who shall be telephonically available to the KO and COR from 0700 thru 1700, Monday through Friday, excluding Federal holidays as listed in Schedule H of the IDIQ contract. The Contractor shall ensure that the COR can contact the Site Manager or Alternate Site Manager within 30 minutes during normal duty hours at a specific location. After normal duty hours, the Site Manager or designated representative shall be available to meet with Government representatives at the work site (location) specified within two hours of notification.

C.2.2.2 The Site Manager or Alternate Site Manager shall immediately report (within 30 minutes) any imminent system failure to the COR or designated representative and provide a recommended operational or repair solution. The Contractor shall follow up the action with a written report (email or memo). If, in the Contractor’s judgment, substandard conditions exist, the Site Manager shall document the conditions to the COR in writing for review and final disposition. In the event of a safety hazard, the Contractor may request and obtain verbal approval for corrective action from the COR and follow–up with a written report. On a monthly basis, the Contractor shall provide a Network Outage and Failures Report (per PWS paragraph C.2.14 Contractor Reports/Technical Deliverables – Monthly Network Outage and Failures Report). On an as–needed basis, the Contractor shall provide an After Action Report within 24 hours after the completion of any repairs or changes on the ICAN (per PWS paragraph C.2.14 Contractor Reports/Technical Deliverables – After Action Report).

C.2.2.3 The Contractor shall provide technical assistance to the Government in support of the Government’s inspection and acceptance of third–party Contractor installation projects that, upon completion of the projects, will become part of the Contractor’s operation and maintenance (O&M) responsibility through incorporation into the contract. This assistance, which will be coordinated by the COR, may also include support to technical evaluations, Inspector General (IG) inspections and ISEC– CONUS engineering projects. In all cases, the Contractor shall only provide input and shall not make final decisions on acceptability, compliance or other decisions that require an exercise of Government discretion. Appropriate Contractor support includes but is not limited to providing familiarization with plant drawings and physical location of equipment.

C.2.2.4 The Contractor shall perform monthly maintenance and replacement/upgrade to .systems/services . during a planned maintenance window. The Contractor shall provide an Annual Maintenance Schedule Plan (per PWS paragraph C.2.14 Contractor Reports/Technical Deliverables – Maintenance Schedule Plan) within 15 working days of task order start date. The Contractor shall update the Annual Maintenance Schedule Plan each month as needed. The Contractor shall provide a Monthly Network Maintenance Window Plan (per PWS paragraph C.2.14 Contractor Reports/Technical Deliverables – Monthly Network Maintenance Window Plan) NLT 20 calendar days prior to the planned maintenance window.

C.2.3 Infrastructure Operation and Maintenance Support Services (Network, Telephony systems, and Premise cabling/wiring)

C.2.3.1 Unified Capabilities and Communications (UC). Unified capabilities integrates standards-based communication and collaboration services to facilitate the interactive use of multiple communications methods. The Contractor shall provide support to integrated communications which includes but is not limited to the following:

• Products (Equipment, software and services)

• Integrated communications channels (media)

• Networks and systems

• Messaging

• Voice, data, video, and web conferencing

• Unified communication and collaboration applications as well as IT business applications.

C.2.3.1.2 Telephone Support Operations. The Contractor shall manage, distribute, and publish telephone directories by posting on the installation intranet site a quick reference guide. Refer to AR 380-53, Communications Security Monitoring, and installation task orders for additional requirements.

C.2.3.1.3 Billing Services. The Contractor shall provide copies of monthly telephone and cellular telephone billing reports from the local service provider(s) as identified in installation task orders. The Contractor shall provide monthly telephone and cellular telephone billing reports to the installation NEC for payment. The monthly service provider bills shall be maintained on file for a period of at least 12 months as identified in a site specific NEC Standard Operating Procedures (SOP). The Contractor shall maintain a database of the unique numbers or codes and the person or organization to which the number is assigned, and make that information available to switchboard attendants and to other personnel authorized by the COR.

C.2.3.2 INSIDE PLANT. The Contractor shall perform O&M of the Inside Plant (ISP). The Contractor shall perform all administrative and O&M functions and routines required for the telephone switching equipment, voice mail, Telephone Management System (TMS), telephony firewall, and ancillary equipment as identified in Attachment 1 of this PWS. The Contractor shall create and maintain a maintenance log (per PWS paragraph C.2.14 Contractor Reports/Technical Deliverables – Preventive Maintenance Checks and Services Log and Switch Usage Reports).

C.2.3.2.1 The Contractor shall maintain all network equipment, telephone system and ancillary equipment (servers, switches and routers) IAW AR 25–2 and DISA Security Technical Implementation Guides (STIG). The Contractor shall ensure the devices are Information Assurance Vulnerability Alert (IAVA) compliant. The Contractor shall have the ability to coordinate with OEMs to support the switching equipment identified in Attachment 1 of this PWS. The Contractor shall provide a report of all minor and major alarms that occurred on a monthly basis and the action taken to resolve the alarms. The Contractor shall also report other failures that are not classified as major or minor alarms on the monthly report. If any alarm progresses to an outage, the Contractor shall report the outages IAW 7th SC

Commander’s Critical Information Requirements (CCIR) Memorandum, dated 14 December 2015, and shall notify the COR and local NEC Director immediately. Monthly report shall include the following details: Description of the alarm or failure; Date and time it occurred; Impact to service delivery; Actions taken to resolve alarm or failure; and Service Restoral Date and Time.

C.2.3.2.2 The Contractor shall have ISP experience on maintenance, installation, testing, patching, and repair of telecommunications equipment and systems, to include specialized experience with the type of telephone equipment identified in Attachment 1 and paragraphs below. The Contractor shall abide by OSHA safety standards and ensure eye wash stations and protective equipment are on hand and available for all employees. The Contractor will not be obligated to pay for facility type OSHA equipment. The Contractor shall ensure that their personnel are provided with Personal Protective Equipment (PPE).

C.2.3.3 CUSTOMER SERVICE (TELEPHONE). The Contractor shall support customer telephone requirements that include responding to service requests and isolation and repair of telephone troubles as identified in this PWS. The Contractor shall maintain, install, remove, and move all instruments, service lines, and LAN service associated with Infrastructure Operation and Maintenance Support Services and ITS. The Contractor shall install, remove and move all connectors, terminators, and, if required, all unused cable including copper, coaxial, and fiber optic cable from the work area back to the point of demarcation for the installation. The Contractor shall ensure that all associated requirements and tolerances comply with Installation Information Infrastructure Architecture (I3A) guidelines.

C.2.3.3.1 The Contractor shall correct and clear all trouble calls for ISP problems. The Contractor shall perform any necessary equipment/system modifications or programming required to provide the required 99.9% reliability level of service to the subscribers. The Contractor shall respond to all ISP systems and equipment outages as specified in the current C4IM Service List.

C.2.3.3.2 Telephone and Data Infrastructure Services. The Contractor shall provide cable infrastructure, premise equipment and telephone service, to include touch labor support. Services include the following:

• Provide Dual Tone Multi–Frequency (DTMF) type telephones;

• Manage and administer the Central Office telephone switch and all remote nodes;

• Provide Central Office (CO) switch features e.g. call forwarding, call transfer/3–way conference, ring again, last number redial, call pickup, speed calling, and caller ID;

• Operate and maintain an installation telephone switch firewall;

• Operate and maintain common user telephone switches, remote switches, nodes and PBXs;

Upgrade and modify telephone switches, remote switches, nodes, and PBXs;

• Manage and maintain automated attendant services; Provide local touch labor for installation, troubleshooting, repairing, changing cable pairs, etc.;

• Operate and maintain voice mail box services;

• Design, engineer, configure, operate and maintain common user building information technology infrastructure;

• Inspect and maintain underground cable enclosures (maintenance holes, hand holes, pull holes, and vaults);

• Maintain an electronic and hard–copy Plant–in–Place (PIP) drawing library;

• Operate and maintain the common core backbone infrastructure plant and equipment;

• Support the Installation Information Infrastructure Modernization Program (I3MP) (e.g. site surveys, data calls, etc.);

C.2.3.3.2.1 Customer Service Desk. The Contractor shall support and operate the Help Desk, for both telephone and information technology support, receiving and responding to all requests for assistance not resolved by the Army Enterprise Service Desk (AESD). The Contractor shall ensure a trouble ticket or service order has been submitted in the trouble ticket database of record for all trouble and service requests received and shall provide immediate troubleshooting and problem resolution for trouble tickets.

The Contractor shall forward all other communications trouble tickets to the appropriate work center or branch for fault isolation and problem resolution. The Contractor shall follow all Standing Operating Procedures (SOP) and recommend new procedures as the need arises to the COR. The Contractor shall support the Fort Combat customers outlined in Attachment 1 of this PWS.

C.2.3.3.2.2 Telephone Work Orders. The Contractor shall process requests for all moves, adds, and changes requirements once approved by the COR. The Contractor shall use the TMS to record the receipt of the validated work request, materials used, work hours, and completion dates. The Contractor shall maintain a file of all completed work requests for the life of the TO. At the completion of the task order, the Contractor shall provide these files to the COR for disposition. The Government will have access to these files to substantiate Contractor performance as required by the PWS. Work order requests shall be categorized as either routine or emergency/priority, as defined by the current Command, Control, Communication, Computers and Information Management (C4IM) Service List. The Contractor shall complete all work requests within the applicable timeframe designated in the C4IM Service List. If the Contractor is unable to complete a service request or work order by the assigned completion date, the Contractor shall request a new completion date from the COR. The Contractor shall notify the customer of COR–approved changes in completion dates prior to close of business on the original due date of the service request/work order.

C.2.3.3.2.3 E911 Service Support. The Contractor shall provide E911 interface with the local Directorate of Emergency Services (DES). This interface shall be available 24 hours per day. The Contractor shall obtain advance approval for scheduled down time for maintenance from the COR and shall initiate all repairs within two hours of a trouble ticket being generated.

C.2.3.3.2.4 Documentation. The Contractor shall complete all change requests and trouble tickets in the trouble ticket database and in the Telephone Management System (TMS). The Contractor shall accurately maintain the TMS database, identifying physical location and status of the telephone lines for Emergency 911 (E911) response purposes. The Contractor shall update the E911 database within one day of any change in data.

C.2.3.3.2.5 The Contractor shall maintain accurate records of all adds, deletes, and removal of cabling and update all records associated with the Network Enterprise Center (NEC) assets and infrastructure, to include redline drawings.

C.2.3.3.3 Emergency Communications Telephone Support Services. The Contractor shall provide the following 911/E911 emergency service telephone support:

• Operate and maintain network infrastructure necessary to operate a 911/E911 Emergency Service Support Center

• Input government telephone Service Requests into the E911 telephone company database and assist in reconciling Public Safety Answering Point (PSAP) errors

• Coordinate 911/E911 interface with local Emergency Action Center (EAC), including the Fire Department Telephone System, Telecommunications Device for the Deaf (TDD) support, telephone answering system, automated number and location information, and computer aided dispatch

• Provide local touch labor (troubleshooting, repairing, changing cable pairs, etc.).

C.2.3.3.4 The Contractor shall maintain, install, de–install, and move (as stated on the appropriate service form) all instruments, service lines, and Local Area Network (LAN) service associated with this requirement. This includes all connectors, terminators, pair gain devices, and removal of all unused cable from the work area back to the point of demarcation for the installation. The workload data for customer services is referenced in attachment 1.

C.2.3.3.5 The Contractor shall complete all routine work orders (installs, relocates & changes) as specified in the current C4IM Service List (currently within five business days or less) and all trouble tickets/repairs will be completed as specified in the current C4IM Service List (currently within four business days or less, one business day for VIPs). If a conflict should arise, the Site Manager shall coordinate with the COR to establish a new due date.

C.2.3.3.6 Emergency Work Requests. The COR may issue emergency work requests tasking the Contractor to perform services associated with customer work orders. The Contractor shall begin work on emergency work requests within two hours of oral or written notification. The Contractor shall work until the requirement is completed but must have prior approval for overtime from the COR. If parts are required, the Contractor shall complete the requirement as soon as parts are received. Refer to installation task orders for additional requirements.

C.2.3.4 OUTSIDE PLANT (CABLE).