PWS8_Bldg_1520_Support_8-24-18.pdf

PERFORMANCE WORK STATEMENT (PWS) for

Facility Support of Fort Detrick Building 1520

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide facility management and support of Building

1520, Fort Detrick. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, transportation, tools, and supervision and non-personal services necessary to perform facility management and support as defined in this

Performance Work Statement except for those items specified as government furnished property and services. The

Contractor shall perform to the standards in this contract.

1.2. Background: In August 2014, construction of the new classroom and auditorium facility was completed, and ownership of the facility was turned over to the U. S. Army Garrison Fort Detrick. One new auditorium and seven additional classrooms were added; making a total of 13 classrooms. In November 2014, the new audio visual equipment for all of these facilities was installed. In October 2015, the fire alarm system was completed which allowed for occupancy. Garrison was required to begin running the day-to-day operations of this facility with no additional manpower. The auditorium is the principle multi-purpose use facility on Fort Detrick to provide large capacity space for speeches, programs, conferences, ceremonies, meetings, and training; both official and unofficial.

1.3. Objectives: The Contractor shall ensure successful day-to-day operations of Building 1520. This includes managing classrooms and auditorium use with limited information technology (IT) support, coordination of cleanliness of the facility, security of the building and equipment, key control, and overall appearance and functionality in and around the building. The Contractor shall determine the appropriate staffing level to ensure successful operation of the facility on all business days.

1.4. Scope: The Contractor shall provide facility management and support with limited IT support. Services include classroom management, auditorium management, facility management, and limited IT support.

1.5. Period of Performance: The period of performance shall be for one (1) Base Period of six months and four (4)

12-month option years.

1.6. General Information

1.6.1. Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s Quality Control Plan (QCP) is the means by which he/she assures himself/herself that the work performed complies with the requirement of the contract. One copy of the Contractor's QCP shall be submitted with their proposal. Revisions shall be provided to the Contracting Officer (KO) within five working days when changes are made thereafter. The plan shall include an inspection system covering all services to be performed, which will identify any deficiencies or failures in the quality of services. After acceptance of the QCP, the Contractor shall receive the contracting officer’s acceptance in writing of any proposed changes and revise the Quality Control Plan accordingly.

1.6.2. Quality Assurance: The government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3. Contractor Discrepancy Report (CDR): When the Contractor's performance is unsatisfactory, a CDR will be issued. The Contractor shall reply in writing within five (5) work days from the date of receipt of the CDR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

1.6.4. Recognized Holidays: The Contractor is not required to perform services on federal holidays, unless events are being held in the classrooms or auditorium on those days.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

1.6.5. Hours of Operation: The building is open 7:00 a.m. to 6:00 p.m. Monday through Friday. The Contractor is responsible for ensuring successful operation of Building 1520 Monday thru Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar

Government directed facility closings. The Contractor must be present in the building thirty (30) minutes prior to and for the complete duration of any event taking place in the building. Their business day may start no earlier than

0700 and no later than 0830 each day. The Contractor personnel shall perform these services a minimum of six (6) hours per day Monday through Friday and for a minimum of thirty five (35) hours per week. The Contractor shall be on duty until the last event in the classrooms and auditorium is completed. The adjustable schedule will allow the

Contractor the flexibility of five (5) hours each week to "float" for meetings that might occur outside their chosen/regular six hour schedule before needing to utilize the "additional hour" CLIN. When hiring personnel, the

Contractor shall keep in mind that the stability and continuity of the workforce are essential. Contractor personnel shall take their 30 minute lunch period within the hours of 1130 - 1300. Contractor personnel may take a 60 minute lunch period but must extend their normal workday by an additional 30 minutes at no cost to the Government. If scheduled meetings in the building require the Contractor to be present more than the required 35hours per week, note section 5.1.4. (Support After Base Coverage Hours Are Exceeded and Weekend). The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above mentioned reasons by having an alternate employee stand in to complete these duties when the primary employee is absent for any reason.

1.6.6. Place of Performance: The work to be performed under this contract will be performed at Fort Detrick, in

Frederick, Maryland.

1.6.7. Type of Contract: The government will award a firm-fixed price contract.

1.6.8. SECURITY REQUIREMENTS.

1.6.8.1. Information Security: IAW AR 380-5, if this is a classified contract, Contractor personnel will execute the

Non-Disclosure Agreement (NDA) through their company and not through the sponsoring DA command. Non-U.S.

Government personnel, who have been hired under Civil Service procedures as consultants to the Department of the

Army(DA), and granted a DA security clearance or access authorization, in accordance with AR 380-67, will follow the same procedure, for execution of the SF 312, as civilian personnel. Classified or Unclassified contract all information will be protected at all times, IAW DoD 5200. 01, Vol3, and AR 380-5 either by storage in a GSA approved security container, or having it under the personal observation and physical control of an authorized individual. A DD254 (Department of Defense Contract Security Classification Specification) must be completed prior to award of contract. The Company will possess a Facility Clearance approved by Defense Security Service

1.6.8.2. Physical Security: The Contractor shall be responsible for safeguarding all government equipment, information and property provided for Contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.8.3. Gate Access Requirements: IAW Army Directive 2014-05 all personnel desiring unescorted access to Fort

Detrick will enter the installation through an authorized Access Control Point (ACP) and be vetted using the

National Crime Information Center (NCIC) interstate Identification Index (III). The Installation Commander will, in the absence of a waiver deny uncleared Contractor, Subcontractor and visitors unescorted access to the installation based on the results of the NCIC-III check that contains credible derogatory information. Such derogatory information includes, but is not limited to the following:

The NCIC III contains criminal arrest information about the individual that causes the installation

Commander to determine that individual present a potential threat to the good order, discipline, or health and safety on the installation.

The Installation is unable to verify the individual’s claimed identity in the attempt to gain access.

The individual has a current arrest warrant in NCIC, regardless of the offense or violation.

The individual is currently barred from entry or access to a federal installation or facility.

The individual has been convicted of crimes encompassing sexual assault, armed robbery, rape, child molestation, production or possession of child pornography trafficking in humans, drug possession with the intent to sell or drug distribution.

The individual has a US conviction for espionage, sabotage, treason, terrorism or murder.

The individual is a registered sex offender.

The individual has a felony conviction within the past 10 years, regardless of the offense or violation.

The individual has been convicted of a felony firearms or explosives violation.

The individual has engaged in acts or activities designed to overthrow the U.S. Government by force.

The individual is identified in the Terrorist Screening Database (TSDB) as known to be or suspected of being a terrorist or belonging to an organization with known links to terrorism or support of terrorist activity.

Individual is barred from Fort Detrick.

1.6.8.3.1. Access Denial Waiver Process: In case where unclear Contractor, Subcontractor is denied access based on derogatory information obtained from an NCIC or NCIC III check, the Installation Commander shall offer an

Access Denial Wavier Application packet only if the individual request a waiver.

1.6.8.4. Access to Secure Facilities: N/A

1.6.8.5. Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer and COR.

1.6.8.5.1. In the event keys are lost or duplicated the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the

Contractor.

1.6.8.5.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the

Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.8.5.3. Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

1.6.8.6. Anti-terrorism Security Requirements: The Contractor and all associated Subcontractors’ employees shall comply with applicable installation, facility, and area commander installation and facility access and local security policies and procedures (provided by the Contracting Officer’s Representative (COR)). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the installation Police Department, Director of Operations, or Security Office. The Contractor workforce must comply with all personal identity verification requirements as directed by DoD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection

Condition (FPCON) at any individual facility or installation change, the Government may require changes in

Contractor security matters or processes.

1.6.8.6.1. Anti-Terrorism Level (1) One Training. All Contractor employees, including Subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date. All Contractor employees must complete annual AT Level

1 awareness training. Annual training is to be conducted in the anniversary month it was initially completed. The

Contractor shall submit certificates of completion for each affected Contractor employee and Subcontractor employee to the COR within 15 calendar days after completion of training by all employees and Subcontractor personnel. AT Level I training is now conducted on the Joint Knowledge Online (JKO) site. For those that have a

CAC, AT Level I can be accessed via https://jkodirect.jten.mil/Atlas2/faces/page/login/Login.seam (JS-US007:

Level I Antiterrorism Awareness Training).

1.6.8.6.2. iWatch Awareness Training. The Contractor and all associated Subcontractors shall brief all employees on the local iWATCH program (training standards provided in this PWS by the Fort Detrick ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report on suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees’ commencing performance, with the results reported to the COR no later than 5 calendar days after completion. All training materials can be found at http://www.detrick.army.mil/ready/iwatch.cfm.

1.6.8.6.3. RAMS and AtHOC. AT Level 1 and iWatch Awareness training assist in informing the Contractor that at times Random Antiterrorism Measures (RAMS) may be in effect, where their vehicle may be checked, ID cards validated, security checks done by COR and Police. Gate operations could be affected based on the FPCON or

RAM. COR is responsible depending on the length of this contract with signing up at least one Contractor for

AtHOC messages for weather or incident alerts, that Point of Contact (POC) will be responsible for notifying the other Contractors by phone tree or other means. The COR is also responsible for ensuring if any blueprints that show information outside of the scope of work that they are either collected back at the end of the job, or destroyed.

1.6.8.7. Operational Security (OPSEC) Requirements. Personal information or information considered critical to the installation's operations released intentionally or unintentionally could have direct consequences for military and government personnel as well as our critical operations. Therefore, the Contractor shall be responsible for safeguarding personal information and information considered critical to Fort Detrick's operations. Per AR 530-1, Operations Security (OPSEC), new Contractor employees must complete Annual OPSEC training within 30 calendar days of reporting for duty. All Contractor employees must complete annual OPSEC awareness training.

All Contractor employees shall adhere to U.S. Army Garrison (USAG) Fort Detrick OPSEC policies, regulations, and guidance. OPSEC awareness training is required when working with personal information (Social Security

Number, date of birth, etc) or on government systems that are considered critical to the installation's operations.

Contractor personnel shall not release any personal or operational information (no photography) to the general public, press, or any other personnel or organizations without prior approval from the USAG Command.

https://jkodirect.jten.mil/Atlas2/faces/page/login/Login.seam

1.6.8.7.1. OPSEC Awareness Training. New Contractor employees and Subcontractor employees must complete

Level I OPSEC awareness training within 30 calendar days of reporting for duty. All Contractor employees must complete annual OPSEC awareness training. Annual training is to be conducted in the anniversary month it was initially completed. The Contractor shall submit certificates of completion for each affected Contractor employee and Subcontractor employee to the COR within 15 calendar days after completion of training by all employees and

Subcontractor personnel. (http://www.detrick.army.mil/dptms/pdf/OPSECTrainingContractors.pdf)

1.6.8.7.2. OPSEC Standard Operating Procedures (SOP). The contractor shall follow the Fort Detrick OPSEC SOP

(Attachment 1) while performing work on Fort Detrick.

1.6.8.8. Industrial Personnel Security: IAW AR 380-67, AR 380-49 and DOD 5200.2-R, all contracts, classified, sensitive but unclassified and unclassified are required to contain a security clause. “IAW Army Regulations 380-67, 380-5 and 380-49, the Contractor shall ensure all personnel performing under this contract have a completed T-3

(National Agency Check with Local Checks (NACLC) or Unclassified contracts require a T-1(NACI) and that it contain no unfavorable information and has been completed by Office of Personnel Management and/or adjudicated by Consolidated Adjudication Facility prior to the start of the contract. The security requirements must be maintained for the life of the contract, and citizenship will be verified by presenting an original birth certificate or a valid US Passport or the original Naturalization Certificate to the USAG Security Office at the time of in processing for all contract personnel assigned to the contract. In order to maintain the security requirements any derogatory information, to include law enforcement issues, mental health issues, or alcohol/drug related issues discovered during the performance of this contract must be reported to the USAG Security Office.”

1.6.8.9. Information Assurance Requirements: The security requirements for this contract is a favorable T-1

National Agency Check with Written Inquires (NACI) background investigation. The Contractor shall ensure that all personnel performing under this contract have a favorable T-1 (NACI) investigation. If Personnel do not have a

T-1(NACI), the COR along with the Company representative shall submit employee’s T-1(NACI) request with required documents to the USAG Security Office for submission within 3 days of the start date of the employee beginning to work on this contract. The security requirements must be maintained for the life of the contract and citizenship will be verified by the Security Office on all contract personnel. Within 3 days from start of

Transition/Phase-in period, the Contractor shall provide names and related citizenship and personal identification information to the COR for contract personnel who need NACI investigations. The COR will coordinate with Fort

Detrick's Security Office to request the T-1(NACI) investigations for personnel who do not meet the security requirements.

1.6.8.9.1. The Contractor shall complete the DoD Information Assurance Awareness Training prior to receiving a network account, and will renew the training within one calendar year of the last completed training. The Contractor will also sign and abide by the terms in the Fort Detrick Acceptable Use Policy.

1.6.9. Special Qualifications: The Contractor personnel must possess excellent organizational skills and punctuality. Some physical labor is required for set up of the auditorium bleachers. The Contractor must be proficient with SharePoint after being training on this system by Government personnel.

1.6.10. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office. The contracting officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the government views the

Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.11. Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.12. Key Personnel: The Contractor shall provide a contract manager who shall be responsible for the performance of the work by the Contractor personnel. The name of this person, and an alternate who shall act for the Contractor when the manager is absent, shall be designated in writing to the contracting officer and COR by the contract start date. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available from 7:00 a.m. to 6:00 p.m. each day, Monday thru Friday, except Federal holidays or when the government facility is closed for administrative reasons.

1.6.13. Identification of Contractor Employees: When Contractor personnel perform the services required in this contract on a Government installation they are required to possess and wear an identification badge that displays his or her name and the name of the Company. The Contractor shall ensure that Contractor personnel identify themselves as Contractors when attending meetings, answering Government telephones, providing any type of written correspondence, or working in situations where their actions could be construed as official Government acts.

They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.6.14. Contractor Travel: N/A.

1.6.15. Other Direct Costs: N/A.

1.6.16. Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be

Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the

Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.17. Organizational Conflict of Interest: Contractor and Subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information

(e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the

Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.18. Phase In/Phase Out Period: N/A

1.6.19. Safety & Health Requirements. Contractor shall provide a Safety and Health Plan to the COR 15 days prior to commencement of physical on-site work at Fort Detrick. The Government will review the Contractor’s proposed

Safety and Health Plan, and the Contractor shall promptly resolve any comments arising from Government review.

Upon the contracting officer’s determination that the Government’s comments (if any) have been satisfactorily resolved, the Government shall approve the Safety and Health Plan in writing, and the approved Safety and Health

Plan will be considered part of this contract. Unless approved in writing by the contracting officer, the Contractor shall not commence physical on-site work at Fort Detrick prior to approval of the Safety and Health Plan. At a minimum, the Safety and Health Plan must include the provisions specified in EM 385-1-1 Appendix A (Section 11) for an Abbreviated Accident Prevention Plan.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. INFORMATION TECHNOLOGY. The technology involving the development, maintenance, and use of computer systems, software, and networks for the processing and distribution of data.

2.1.7. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.8. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.9. QUALITY ASSURANCE. The government procedures to verify that services being performed by the

Contractor are performed according to acceptable standards.

2.1.10. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.11. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.12. SHAREPOINT. SharePoint is a web-based, collaborative platform that integrates with Microsoft Office.

SharePoint is a document management and storage system and is highly configurable.

2.1.13. SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the Subcontractor.

2.1.14. SUPER USER. Contractor personnel that are trained to use all auditorium and classroom IT equipment and are capable of showing others how to use the equipment. This includes tasks such as connecting a laptop to the projector, screen, or network; connecting to the internet; use of a microphone; playing videos with sound; working the lighting system; etc. This does not include repairs to IT equipment.

2.1.15. VALID CUSTOMER COMPLAINT: Complaints that are submitted to the COR are compared to the PWS to determine whether or not the standard of that task (that was identified in the complaint) was met as a result of the

Contractor’s performance.

2.1.16. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.17. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

AT Antiterrorism

ATO Antiterrorism Officer

CAC Common Access Card

CDR Contractor Discrepancy Report

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

DA Department of the Army

DOD Department of Defense

FAR Federal Acquisition Regulation

IT Information Technology

KO Contracting Officer

NDA Non-disclosure Agreement

OCI Organizational Conflict of Interest

ODC Other Direct Costs

OPSEC Operations Security

PIPO Phase In/Phase Out

POC Point of Contact

PoP Period of Performance

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Plan

SOP Standard Operating Procedure

TE Technical Exhibit

USAG United States Army Garrison

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide personnel for coordination of: facility repairs, cleaning services, and above-user IT support.

3.2. Facilities: The Government will provide the necessary workspace for the Contractor staff to provide the support outlined in the PWS to include desk space, telephone, computer, and other items necessary to maintain an office environment. The Government will supply a secure space for contents of the facility such as flags and equipment remotes and peripherals.

3.3. Utilities: The Government will provide all utilities in the facility for the Contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The

Contractor shall be responsible for operating under conditions that preclude the waste of utilities.

3.4. Equipment: The Government will provide all equipment necessary to perform the support in the PWS.

3.5. Materials: The Government will provide all materials to perform the support in the PWS to include Standard

Operating Procedures, user manuals, and Policies of Building 1520, security, facility management, and the equipment in use.

3.6. Supplies: The Government will provide all supplies to perform the support in the PWS to include office supplies and tools.

3.7. Return of Government Furnished Items: The Contractor may, at any time, return the items it no longer needs for the performance of this PWS; however, returned items will not be replaced by the Government, and the unavailability or lack of the items under these circumstances will not excuse nonperformance, or justify increase in cost to the Government. The Contractor shall notify the Government in writing of its intent to return items.

3.8. Missing, Stolen, Lost, and Recovered Property: The Contractor shall comply with all Government rules and regulations IAW FAR 45.104, Responsibilities, and Liabilities for Government Property. The Contractor shall be held responsible for lost, missing, stolen, damaged, abused (excessive wear and tear), or destroyed items while in the

Contractor’s possession. Any damage to government furnished items due to negligence, failure to secure or

Contractor caused accidents shall be repaired, and temporary/replacement property acquired, at the cost to the

Contractor.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all labor required to perform work under this contract.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The Contractor shall provide services for support of classroom management, auditorium management, Building 1520 facility management, and limited IT support to ensure successful day to day operations within and around the facility. The Contractor shall provide a monthly report to the COR. The Contractor shall ensure these tasks do not interfere with daily operations in the facility. The Contractor may at any time provide recommendations to the COR for process improvements and efficiencies.

5.1.1. CLASSROOM MANAGEMENT. The Contractor shall schedule classroom reservations in SharePoint, instruct users on equipment, open and secure doors, and maintain a standard appearance of each room. Successful completion of this task will result in no valid customer complaints from user/customer and the room is returned to the standard condition and properly secured.

5.1.1.1. Equipment Operation. The Contractor shall ensure the classroom user/customer has been given instructions on how to operate the equipment prior to event start time. The Contractor shall provide the user the necessary remotes and accessories that were requested and confirmed with the reservation.

5.1.1.2. Scheduling. The Contractor shall be the primary point of contact for all classroom reservations and inquiries. The Contractor shall ensure reservations are properly input into the SharePoint website and confirmation has been provided to customer within two business days of request. Reservation requests can be submitted from customers via phone, email, and SharePoint.

5.1.1.3. Access. The Contractor shall ensure each user has access to the classroom at least 30 minutes prior to the start time of event, unless other coordination has been made in writing at least seven days in advance.

5.1.1.4. Appearance. The Contractor shall provide a checklist of acceptable classroom use to the user/customer at least 15 minutes prior to the start time of the event. The Contractor shall ensure the classrooms are restored to the original standards within one hour after event. The original standards would include positioning of the tables and chairs, returning equipment to its original location or storage area, restocking normal supplies such as easel paper, etc. If the event ends after 4:30 p.m., the classroom must be restored by 7:30 a.m. the following business day. The

COR will provide checklists for completion of these tasks.

5.1.2. AUDITORIUM MANAGEMENT. The Contractor shall schedule auditorium reservations, instruct users on equipment use, and open and secure doors. Successful completion of this task will result in no valid customer complaints from user/customer and the room is properly secured at all times it is not in use

5.1.2.1. Equipment Operation. The Contractor shall ensure the auditorium user/customer has been given instructions on how to operate the equipment at least 30 minutes prior to start time. The Contractor shall provide the user the necessary remotes and accessories that were required and confirmed with the reservation. The user of the auditorium will provide his/her own support for operation of the equipment throughout the reservation time.

5.1.2.2. Scheduling. The Contractor shall be the primary point of contact for all auditorium reservations and inquiries. The Contractor shall ensure reservations are properly input into the SharePoint website and confirmation has been provided to customer within two business days of request. . Reservation requests can be submitted from customers via phone, email, and SharePoint.

5.1.2.3. Access. The Contractor shall ensure each user has access to the auditorium at least 30 minutes prior to the start time of event, unless other coordination has been made in writing at least seven days in advance.

5.1.2.4. Appearance. The Contractor shall provide a checklist of acceptable auditorium use to the user/customer at least 15 minutes prior to the start time of the event. The Contractor shall ensure the auditorium is restored to the original standards within one hour after each event. If the event ends after 4:30 p.m., the auditorium must be restored by 7:30 a.m. the following business day. The COR will provide checklists for completion of these tasks.

5.1.2.5. Event Set Up. The Contractor shall open and close the telescope bleachers in the auditorium as required for each event. This task requires some physical labor and walking up and down the bleacher stairs. At time of reservations, the Contractor shall ensure customers who require Directorate of Family, Morale, Welfare, and

Recreation (DFMWR) equipment or services (i.e. tables/chairs/food/setup) are provided contact information for the

DFMWR Business Manager within one day of the approved reservation.

5.1.2.5.1. Flags. The Contractor shall inventory the existing state flags in the auditorium and secure the USAG flags within one hour after each event by either locking all entrance doors or locking flags in the back room of the auditorium. When the flags are not being used at the next event, the Contractor shall lock flags in the back room.

5.1.3. IT SUPPORT. The COR will provide user manuals for auditorium and classroom equipment. The Contractor shall be the super user of these systems. The Government will provide initial training at the start of the contract and in the event of any upgrades on these systems during the contract period. Multiple Contractor personnel are permitted to attend these training sessions. Additional training as a result of turnover of Contractor personnel will be the responsibility of the Contractor.

5.1.3.1. User Support. The Contractor shall provide initial user training to all customers who have reserved the classrooms or auditorium. The Contractor shall ensure all customer equipment is properly connected to our systems.

The Contractor shall provide trouble shooting of the connections throughout the reservation time.

5.1.3.2. NEC Liaison. As soon as network access issues are identified in the classrooms, the Contractor shall initiate service calls to the Network Enterprise Center help desk and be the primary POC for technical on-site or remote resolutions.

5.1.3.3. Equipment Repairs. Within 30 minutes of notification of system problems, the Contractor shall notify the

COR that repairs are needed on the audio visual equipment. The COR will be responsible for coordination and scheduling of repairs.

5.1.4. SUPPORT AFTER BASE COVERAGE HOURS ARE EXCEEDED AND WEEKENDS. The Contractor shall bill for actual hours for services provided after base coverage hours for the week are exceeded (~35hrs) and all weekend and holiday hours. The COR must offer written concurrence that the additional/overtime hours are indeed necessary/required (email is fine) before this CLIN can be utilized or charged. Additional hours >/= 25hrs for the period. Separate hourly pricing needs to be included in the cost proposal.

5.1.5. FACILITY MANAGEMENT OF BUILDING 1520. The Contractor shall ensure the facility is ready for successful operation each business day, which includes the following tasks. Successful operation will be determined by receipt of no more than two valid customer complaints or violations per month.

5.1.5.1. Key Control. The Contractor shall coordinate key control for Building 1520 occupants IAW AR 190-51, Security of Unclassified Army Property. The COR will provide a secured location for keys and a Standard

Operating Procedure for issuance and security of keys. Key control is limited to external, classroom, and auditorium doors.

5.1.5.2. Work Orders. The Contractor shall submit a service order to the DPW Trouble Desk within one hour of receiving notification of a building issue from an occupant or customer.

5.1.5.3. Custodial Issues. The Contractor shall submit a valid customer complaint to the DPW custodial contract

COR or Operations and Maintenance Chief within one hour of a custodial issue or recycled materials pickup issue.

5.1.5.4. Door Checks. At the end of each day the Contractor is in the building (Monday-Friday and weekends, as required), the Contractor shall ensure all doors are securely closed. If problems are discovered, the Contractor shall contact the Fort Detrick Police Department immediately.

5.1.5.5. Fire Extinguishers and Automated External Defibrillators (AEDs). The Contractor shall inspect the fire extinguishers and AEDs once per month and submit supply requirements to the COR for any required maintenance, repairs, or replacements. The Fire Department will provide initial training for this task.

5.1.5.6. Inspections. The Contractor shall coordinate semi-annual fire inspections and annual fire evacuation drills with the Fort Detrick Fire Department. The Contractor shall submit all deficiencies reported by the Fire Department to the COR for correction. The Contractor shall submit work orders to DPW Trouble Desk, per 5.1.5.2., for deficiencies in the fire protection system.

5.2. SUPPLIES. The Contractor shall submit supply requirements to the COR for classrooms and auditorium. The

COR will ensure the supplies are ordered and delivered. Successful completion of this task is to notify the COR at least two weeks prior to depletion of any supplies.

5.3. MONTHLY REPORTS. The Contractor shall provide a monthly report to the COR within 10 days of the following month of work completed and deficiencies noted. The report will include, at a minimum: number of reservations made and canceled; number of customer inquiries; all issues encountered in the classrooms and auditorium; list of service calls made with details of each; and any other deficiencies that prevented successful services. The COR may request changes to future monthly reports, as required.

5.4. CONTRACTOR MANPOWER REPORTING (CMR): The Contractor shall report ALL Contractor labor hours (including Subcontractor labor hours) required for performance of services provided under this contract for the

Fort Detrick U.S. Army Garrison via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/

The required information includes: (1) Contracting Office, Contracting Officer, COR; (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4)

Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5)

Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal

Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-

Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit

Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where

Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year

(FY), which runs October 1 through September 30. While inputs may be reported anytime during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2018. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil/.

http://www.ecmra.mil/ http://www.ecmra.mil/

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS): The Contractor must abide by all applicable regulations, publications, forms, manuals, and local policies and procedures, to include:

6.1. STANDARD FORMS

FORM

NUMBER

FORM NAME LINK / LOCATION

FD 190-13 Fort Detrick Non-DOD and Non-Federal

Employee Visitor’s

Vetting Form

Form will be provided by COR

SF 312 Classified Information

Nondisclosure Agreement

SF 312, Classified Information Nondisclosure Agreement

DD2875 System Authorization

Access Request (SAAR) http://www.esd.whs.mil/Directives/forms/dd2500_2999/

AUP Acceptable Use Policy Will be provided by COR

6.2. REGULATIONS, PUBLICATIONS, MANUALS, AND LOCAL POLICIES & PROCEDURES

REFERENCE MANDATORY /

ADVISORY

LINK OR PRINT

AR 530-1, Operations Security (OPSEC) Mandatory AR 530-1, Operations Security

USACE EM-385-1-1 Safety and Health

Requirements Manual

Mandatory EM 385-1-1 Safety and Health

AR 380-5, Security Mandatory AR 380-5, Security

AR 380-67, Personnel Security Program Mandatory AR 380-67, Personnel Security

Program

FAR Subpart 9.5 Mandatory FAR Subpart 9.5

AR 25-1, Army Information Technology Advisory AR 25-1

AR 25-2, Information Assurance Advisory AR 25-2

DoD 8570, Information Assurance

Workforce Improvement Program

Advisory DoD 8570

AR 190-51, Security of Unclassified Army

Property, Appendix D

Mandatory AR 190-51

Purchasing of any certifications or documentation for the accomplishment of the tasks in the PWS is at the expense of the Contractor.

http://armypubs.army.mil/eforms/pdf/S312.PDF http://www.apd.army.mil/AdminPubs/series_range_regs.asp?search=530 http://publications.usace.army.mil/publications/eng-manuals/EM_385-1-1_languages/EM_385-1-1_English_2008/toc.html http://www.apd.army.mil/pdffiles/r380_5.pdf http://www.apd.army.mil/pdffiles/r380_67.pdf http://www.apd.army.mil/pdffiles/r380_67.pdf http://www.acquisition.gov/far/html/Subpart%209_5.html https://armypubs.army.mil/ProductMaps/PubForm/AR.aspx https://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://www.esd.whs.mil/Directives/issuances/dodm/ https://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Technical Exhibit 1 – Performance Requirements Summary.

7.2. Technical Exhibit 2 – Deliverables Schedule.

7.3. Technical Exhibit 3 – Estimated Workload Data.

7.4. Technical Exhibit 4 – Recommended Labor Category

7.5. Technical Exhibit 5 – Contractor Employee Required Training List

7.6. Attachment 1—Garrison OPSEC SOP

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Standard Performance Threshold Method of

Surveillance

PRS # 1, task 5.1.1. The Contractor shall provide support in all classrooms.

Contractor provided classroom support shall be in compliance with standards in

Part 5.1.1 and 5.1.3.

No more than two customer complaints per month

Valid customer complaints

PRS # 2, task 5.1.2. The Contractor shall provide support in the auditorium.

Contractor provided auditorium support shall be in compliance with standards in

Part 5.1.2 and 5.1.3.

No more than two customer complaints per month

Valid customer complaints

PRS # 3, task 5.1.5. The Contractor shall provide facility management.

Contractor provided facility management shall be in compliance with standards in

Part 5.1.5.

No more than two customer complaints per month

Valid customer complaints

PRS #4, task 5.3. The Contractor shall provide monthly reports.

Contractor provided monthly reports shall be completed per specifications in 5.3.

No more than two late reports annually

100% inspection by

COR

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

1…