Attachment 1 - Performance Requirements Summary (PRS) ESS.xlsx

This is a Performance Requirements Summary (PRS) that outlines the key performance objectives and metrics for Electronic Security System (ESS) maintenance and service at Fort Leavenworth, Kansas. The contractor must submit an updated Equipment Deviation List by the last Wednesday of each month containing building numbers, locations, descriptions, quantities, and serial numbers with 100% on-time compliance and completeness. Additionally, the contractor must maintain a daily work log on a COR-accessible SharePoint site documenting the disposition of all warranty equipment with no more than 2 instances of missing or inaccurate data per month, and all scheduled preventive maintenance must be completed within a ±5% variance of the approved schedule with detailed PM reports due within five business days of month-end, along with an accurate software/license renewal log maintained on a pass/fail basis.

The contractor must respond to service calls within established priority timelines (Priority 1 within 2 hours, Priority 2 within 3 hours, Priority 3 within 5 hours, and Priority 4 by next business day) with 95% compliance required monthly, and for Priority 1 and 2 calls, procure and receive parts within specified delivery times from a pre-approved vendor list with 95% compliance. The contractor must submit an After-Hours Response Plan within 15 days of award with a qualified technician available on-site within 2 hours for annual testing and critical failures on a pass/fail basis. Finally, the contractor must submit the annual Service Contract Reporting (SCR) via SAM.gov no later than October 31 each year, also on a pass/fail basis. All performance metrics are evaluated monthly or annually with specific acceptable quality levels defined for each objective.