W91QEX-19-R-0005-0002_Q&A.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to provide answ ers to the questions regarding the solicitation. Please see all changes high-lighted in red.

In addition, please ensure a signed copy of this amendment is provided upon quote submission. The point of contact for this action is Contracting Specialist, Cory Sims, cory.d.sims2.civ@mail.mil.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 78

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 18-Jul-2019

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W91QEX19R0005

X 9B. DATED (SEE ITEM 11)

28-Jun-2019

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

18-Jul-2019

CODE

410TH CSB-MIAMI DIVISION

9301 NW 33RD ST

DORAL FL 33172-1202

W91QEX 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W91QEX19R00050002RK STATEMENT (PWS)

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been added by full text:

QUESTIONS AND ANSWERS

GTMO Physical Security Support Questions & Answers

Solicitation W91QEX-19-R-0005

1. PWS 4.7 - Relocation Costs, Permanent Change of Station (PCS) is per contracted position IAW contractor proposed staffing (Page 62 of 145).

QUESTION: If an incumbent person is replaced due to employment termination, will the Offeror be entitled to relocation reimbursement costs under the Offerors staffing plan?

ANSWER: Please refer to the specific verbiage stated under paragraph 4.7 of the PWS.

“Permanent Change of Station (PCS) to and from the Naval Station Guantanamo Bay, Cuba will be paid one time to and from during the duration of the contract (base + 4 year Options), per contracted position IAW contractor proposed staffing. If additional vacancies occur during contract performance, PCS cost to replace a vacancy will NOT be reimbursed by the Government.”

2. Section 1.6PWS 5.1-Basic Services (Page 64 of 145).

This work effort involves personnel security, information security, physical security (to include installation and maintenance of electronic security systems (ESS) and physical security equipment (PSE);

and security administration. Installation and maintenance of ESS and PSE will include design, installation, and modification of automated intrusion detection systems (IDS), access control systems (ACS), closed-circuit television (CCTV), QUESTION: Will the Government clarify what GFP and/or inventory that will be furnished or will Government include an additional CLIN with an NTE amount stipulation?

ANSWER: The Government will provide a list of all Electronic Security Systems (ESS), Physical Security Equipment (PSE), Intrusion Detection Systems (IDS), Access Control Systems (ACS) and Closed-Circuit Television (CCTV) GFP/GFE. Please see Attachment 4 (GFP Inventory).

3. PWS 5.2.5.7 Maintain all locks (Page 70 of 145).

“…include repair, removal and replacement during duty and non-duty hours…”

QUESTION: Will the Government provide a separate CLIN for this PWS Section and if so, will there be an NTE amount provided?

ANSWER: The Government will not provide a separate CLIN as the tasks are specified under paragraph 5.2.5 of the PWS pertain to existing CLINs stated on the solicitation (Physical Security & SCIF Representative / CLINs 0007, 1006, 2006, 3006, and 4006).

4. Volume I | Factor I-Technical: Sub-Factor 1- Contractor Experience (b) Experience (Page 138 of 145).

The contractor reference must hold a minimum aggregate cumulative dollar value (includes base and option period values at time of contract award) of $10,000,000.00. A relevant contract reference can be a competitive or non-competitive single contract, purchase order, or a standalone task order.

QUESTION: Once the Offeror submits and meets the required minimum one (1) contract reference for Volume I and Volume II which the Offeror holds a minimum aggregate cumulative dollar value and scope (including base and option period values at time of contract award) of $10,000,000.00 and satisfies the requirement in both Volume I and Volume II, will the Government consider additional complete relevant contract experiences | references in Volume I with complete contract references , which may not have a cumulative dollar value of $10,000,000.00 but is relevant in scope and not included in Volume II?

ANSWER: After further evaluation to increase competition, the Government will reduce the requirement for similar, size, and scope from an aggregate cumulative dollar value of at least $10,000,000 to at least $7,000,000.

5. PWS 5.2.5 Physical Security Support (Page 69 of 146).

“...Tasks include servicing GSA approved security containers; installing and maintaining GSA approved locks;”

ANSWER: The Government will not provide a separate CLIN as the tasks are specified under paragraph 5.2.5 of the PWS pertain to existing CLINs stated on the solicitation (Physical Security & SCIF Representative / CLINs 0007, 1006, 2006, 3006, and 4006).

6. PWS 5.2.5.16 Initial Physical Security Surveys (Page 71 of 145).

The PWS and PRS does not delineate the timeframe for when these “Initial Physical Security Surveys” are to be conducted

QUESTION: Will the Government clarify and advise Offeror what is their determination for this PWS Section to be completed?

ANSWER: Initial Physical Security Surveys will be conducted within 90 days after the award effective date.

7. PWS 5.2.6 Electronic Security Systems (ESS) (Page 71 of 145).

The contractor shall provide design solutions for governmental approval through the installation, maintenance, and administration of the ESS to include Intrusion Detection Systems (IDS), biometrics, access control systems (ACS), and closed-circuit television (CCTV)

ANSWER: The Government will not provide a separate CLIN as the tasks are specified under paragraph 5.2.6 of the PWS pertain to existing CLINs for Security System Specialist.

8. PWS 5.2.6.6 ESS Procure, Bench stock, and Accountability (Page 71 of 145).

QUESTION: Will the Government clarify what GFP and/or inventory that will be furnished or will the Government include an additional CLIN with an NTE amount stipulation for the Offeror to procure?

ANSWER: The Government will procure all bench stock and the Contractor shall provide input to establish and implement methods of procuring and storing a 10% inventory of all critical ESS products.

All ESS items shall be inventoried quarterly to ensure accountability and availability. Accountability reports shall be submitted to the JTF-GTMO CSM and COR within 5 business days after completed quarterly inventory. The Contractor shall establish a means by which to ensure a written record of accountability of all items.

9. PWS 5.2.6.7 ESS Installation (Page 71 of 145).

ANSWER: See answer to question #2.

10. PWS 5.2.6.8 ESS Maintenance (Page 72 of 145).

11. PWS 5.2.6.9 ESS Testing (Page 72 of 145).

12. PWS 5.2.10.4 Security Training (Page 74 of 145).

QUESTION: Will the Government provide a separate CLIN for training materials costs and material reproduction costs?

ANSWER: The Government will not provide a separate CLIN for training materials cost and material reproduction cost. Pricing shall be included in one of the existing CLINS provided in the solicitation.

13. Submission Instructions (Page 137 of 145).

(a.) Proposals submitted electronically via e-mail shall be prepared in Microsoft application programs.

QUESTION: Adobe PDF is not a Microsoft application program – Will the Government accept documents created in Microsoft applications and converted to Adobe PDF be acceptable?

ANSWER: The Government will accept documents created in Microsoft applications converted to Adobe PDF.

14. Sub-factor 2-Staffing Plan & Resumes (Page 139 of 145).

Personnel Security Specialist is not listed under ii. Sub-factor 2-Staffing Plan and Resumes, 1. Key Personnel (Resumes) but it is listed under 1.6.10 Key Personnel.

QUESTION: Should we provide a resume for the Personnel Security Specialist position?

ANSWER: Yes, resume shall be provided for Personnel Security Specialist. Section L has been updated accordingly (PWS 1.6.10.4).

“d. Personnel Security Specialist: The resume shall demonstrate that the proposed Personnel Security Specialist possesses the minimum skills, experience, qualifications, certifications, and education requirements as listed in PWS Paragraph 1.6.10.4. The information contained in the resume shall include, but is not limited to, the individual’s specific experience as it relates to the tasks and required qualifications found in the PWS, the specific responsibilities, accomplishments, dates of involvement for each project supported, identification of all formal education (e.g., college, training courses, military etc.), the dates attended, and degrees or certifications earned during each experience reference accordingly. A copy of degrees and/or certifications shall be attached immediately following the Personnel Security Specialist’s resume.”

15. PWS 5.2.3 Information Security (Page 67 of 145).

Paragraph 5.2.3 details Information Security responsibilities in great detail. It is noted that labor estimates outlined in Technical Exhibit C is silent on Information Security.

QUESTION: Can the government clarify Information Security requirements, and – if Information Security is a component of the labor mix, is a Key Person needed in this specialty?

ANSWER: The requirement for Information Security is defined in the solicitation. Information Security is not identified as Key Personnel.

16. QUESTION: Are key personnel, e.g., PM, senior personnel offered individual housing given their unique responsibilities involving leadership and management over the larger workforce?

ANSWER: The Government will make every effort to provide individual housing for key personnel.

Due to the limited availability of housing on NAVSTA GTMO, the Government cannot guarantee that individual housing requests can be met. Civilian hires have an estimated wait time up to 18 months for available housing units for family members.

17. QUESTION: Can the USG provide specific on/off island logistics details regarding the contractor’s personnel?

ANSWER: The Government is not clear on what is being asked since this is a broad question.

18. QUESTION: Page Limitations and Format (Page 136 of 145) What are the required page border margins for the layout?

ANSWER: There are no specific required page border margins for the layout as long as contractors stay within the guidelines identified in the solicitation.

19. QUESTION: Will interested vendors be granted a site visit to evaluate and assess the work site, lodging, and logistic of the location?

ANSWER: Site visits will be not be conducted.

20. QUESTION: Can the contracting company be granted routine and regularly scheduled visits to assess and evaluate the performance of the contract personnel and the customer service relationship with Government COR/CO?

ANSWER: Yes, the proposed contract awardee will have granted full access for regularly scheduled visits to assess and evaluate the performance of the contract personnel and the customer service relationship with Government Contracting Officer Representative.

21. QUESTION: Can the contract company schedule and sponsor holiday socials and gatherings to improve the morale of the contract personnel to help sustain and keep personnel on contract site for the life of the contract?

ANSWER: This is subject to the contract company policies in coordination with U.S. Government Program Office.

22. QUESTION: Can the Government provide more details regarding the lodging arrangements, and furniture being utilized to house contract personnel at GTMO?

ANSWER: Lodging is coordinated by NAVSTA GTMO at fair market rental prices. All furniture is to be provided by contractor or contractor personnel. The Government is not responsible for coordinating furniture or lodging. Lodging and utilities costs will be reimbursed under the ODC CLIN.

23. QUESTION: Can the Government explain the cost of housing that the contractor must pay to provide lodging for each contract personnel?

ANSWER: The Government is not responsible for coordinating furniture or lodging. Lodging and utilities costs will be reimbursed under the ODC CLIN.

24. QUESTION: Can the Government explain the commercial transportation available for the Contract Company and personnel in transit for the purpose of Rest and Recreation back and forth to CONUS?

ANSWER: At this time, no commercial transportation services NAVSTA GTMO. All transportation is provided by the Government contracted rotator.

25. QUESTION: In order to sustain personnel for life of the contract, will the Government consider an annual Government paid transportation stateside and return for each contractor?

ANSWER: No, this cost is subject to the contract company.

26. QUESTION: What are the historical and unique challenges with support to GTMO other than limited transportation on and off the location?

ANSWER: The Government is not clear on what is being asked since this is a broad question.

27. QUESTION: What are the unique issues associated with the ability to provide health care other than what is provided in the PWS?

ANSWER: Please refer to PWS sections 1.6.21.6 to 1.6.21.7.1. Also, medical care on JTF-GTMO is primarily resourced for treatment of non-life threatening acute conditions experienced by a generally young and healthy population. A variety of serious or life-threatening conditions, or acute exacerbations of certain chronic conditions, require medical evacuation from the island.

28. QUESTION: Are there any medical support conditions or circumstances that would prohibit some personnel from working at this location, other than what is provided in the PWS?

ANSWER: Please refer to PWS sections 1.6.21.6 to 1.6.21.7.1. Also, see answer to question 27. If the person requires active medical maintenance beyond pharmaceutical/lifestyle changes, or surgical support of an ongoing condition, or develops a medical condition requiring specialty support, that individual will be unlikely to be able to work at this location.

29. 5.2.6 Electronic Security Systems (Page 71 of 145).

“Contractor personnel Shall be Level- and Programmable Logic Controller-certified”

QUESTION: Please provide and describe the actual certification (name) that the contractor must include in the proposal (i.e. from what issuing body, etc.)? Please specify which of the ESS personnel must have this certification?

ANSWER: The PWS contains a typographical error, “Level” should read “Lenel” and the certification requirements are below. The Programmable Logic Controller Certification can be provided by any accredited certification body.

1.6.11.3.3 Provide at least one Lenel certified technician at the Lenel Certified Expert (LCE) in each one of the three (3) disciplines (Access Control, Video, or Intrusion) prior to arriving on location. The contractor shall provide Lenel Certified Professional (LCP) level technicians in each one (1) of the two (2) disciplines (Access Control or Video) prior to arriving on location. The remaining technicians will be certified at the Lenel Certified Associate (LCA) level. Certification must remain valid. Personnel who are not certified or whose certifications have expired are prohibited from working on the Lenel system.

1.6.11.3.4 Contractor shall provide at least one (2) qualified Systems Administrators (SA) that are cross trained and certified as Lenel ESS technicians. One (1) at LCP in Database and the other at LCA, both SA must possess the required certifications to obtain DoD privileged user access to perform system and server administration support to include the patching, update, monitor, and maintenance of the Lenel server system, and Onguard application. Per DoD 8570.01-M , DFARS 252.239.7001 and AR 25-2, the contractor employees supporting IA/IT functions shall be certified at minimum to IAT Level II to include Security +, Computing Environment (CE), SQL database, and any Microsoft server certifications required to perform server administration and maintenance tasks.

30. Page 137, Addendum to 52.212-1 – Instructions to Offerors – Commercial Items This section states: “(d.) With the exception of the first page, the Offeror shall ensure that the company name, logo, or other company identifying information does not appear in within the Volume 1, Technical.”

QUESTION: Please clarify whether this is an instruction to not include the bidder’s name, or any teaming partner’s names in the header / footer of the proposal document, or whether company names cannot be mentioned in any way in detailing Contractor Experience or Subfactor 3 – Security Classification.

ANSWER: This is an instruction to not include bidder’s name as specified in the solicitation.

31. Evaluation Factors, Sub-factor 1: Contractor Experience (page 43 of 145) This paragraph includes conflicting information.

QUESTION: Please clarify whether “The contracts must be or have been in similar size and scope in the support of U.S. Government” or “The contract must be or have been … in support of the U.S.

Department of Defense (DoD).”

ANSWER: The contracts must be or have been in similar size and scope of Department of Defense (DoD). Please see amendment for updated language.

32. QUESTION: Given the nature of the contract requirements, which is security systems support, management, and operations, would the government consider changing the NAICS for this work from 541611 to 561621 (Security Systems Services)?

ANSWER: The Government will remain with NAICS 541611 for this requirement.

33. QUESTION: RFP reference p. 1; SF1449, Section 10 – Question: This solicitation is using NAICS code 541611 - Administrative Management and General Management Consulting Services, with a size standard of $15M. Given the nature of the work required under this solicitation, specifically, personnel security, information security, physical security (to include installation and maintenance of electronic security systems (ESS) and physical security equipment (PSE)); and security administration and the associated labor categories of Security Specialist, Physical Security Specialist, Electronics Security Specialist, would the government consider using NAICS 561621 Security Systems Services, which is a code often associated with activities similar to those required under this PWS. The use of the 561621 code may more accurately align with the work being performed on this contract and has the added benefit of a $20.5M size standard that may increase competition.

ANSWER: The Government will remain with NAICS 541611 for this requirement.

34. QUESTION: RFP reference p. 99; Section L, Sub-Factor 1-Contractor Experience – The note for this section precludes the use of teaming partner or subcontractor past performance due to “affiliation rules that pertain to the Ostensible Subcontracting Rules”. SBA rules on ostensible subcontracting ensure that the small business prime contractor is not unduly reliant on its subcontractor and that the prime contractor and not the subcontractor is performing the primary and vital work of the contract. SBA’s ostensible subcontractor rule and OHA’s applicable decision in Size Appeal of Charitar Reality, SBA No.

SIZ-5806 (2017) provides that violation of the ostensible subcontractor rule is more likely to be found if the proposed subcontractor will perform 40% or more of the contract. If the workshare percentage of the subcontractor is 40% or less of the contract, will the government consider the use of applicable contractor experience from a teaming partner or subcontractor?

ANSWER: Subcontracting consideration is not applicable for this requirement however as stated in the solicitation if the prime and teaming partner or subcontractor use their experience combined as part of their proposal submittal for both of their Technical Experience and Past Performance an approved SBA joint venture and/or mentor-protegee needs to be in place and approved by SBA.

35. QUESTION: RFP reference p. 99; Section L, Sub-Factor 1-Contractor Experience – This section requires that the proposed corporate experience projects be similar in size and scope to the requirement of the PWS in support of the US Department of Defense. The services required under this solicitation are not specific to the DoD and, in fact, most agencies within the federal government require Security Operations support. Given the ubiquity of security operations support contracts within federal contracting operations outside the DoD, will the Government consider contractor experience that is similar in size and scope to this PWS, but that was performed in support of a federal agency besides the DoD, which may serve to increase competition on this solicitation?

ANSWER: The Government will only consider contractor experience that is similar in size and scope to the Department of Defense as identified in the solicitation.

36. QUESTION: RFP reference p. 44; Section C, 1.6.10 Key Personnel – Several of the positions are technical/administrative, usually trade school or apprentice/OJT trained skill sets and crafts, not academically related. GSA schedules consider this by requiring a high school diploma and providing years of work/military experience equivalencies for years of academic training. Will the Government consider providing years of work/military experience equivalencies / trade school certifications for academic degrees for the Physical Security Specialists, Personnel Security Specialists, and Electronic Security Systems (ESS) Specialists?

ANSWER: The Government is firm to the skills, experience and education specified in the solicitation.

37. QUESTION: RFP reference p. 109; Section Section I Contract Clauses 252.225-7048 Export-Controlled Items – Based on the solicitation and the inclusion of 252.225-7048, what – if any – services provided by the contractor under this effort are subject to compliance requirements described in the Export Administration Regulations (EAR), International Traffic in Arms Regulations (ITAR), or Office of Foreign Assets Control (OFAC) regulations? Will these services require any export licenses or Electronic Export Information (EEI) filings?

ANSWER: This clause was removed from the solicitation as these services will not require any export licenses or Electronic Export Information (EEI) filings.

The following have been modified:

PERFORMANCE WORK STATEMENT

United States Southern Command (SOUTHCOM) For

Security Operations Support, Joint Task Force – Guantanamo Bay (JTF-GTMO), Cuba 11 June 2019

Part 1

General Information

1. GENERAL: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The Contractor shall ensure that all contractor employees and subcontractor employees are medically, dentally, and psychologically fit for performance of their duties.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform security operations support as defined in this PWS except for those items specified as government furnished property (GFP) and government furnished services (GFS). The contractor shall perform to the standards in this contract.

1.2 Background: The United States Southern Command (SOUTHCOM) is one of six geographic Combatant Commands responsible for the command and control of all United States military operations. The mission of SOUTHCOM includes the conduct of military operations and security cooperation activities in support of the war on terrorism. JTF-GTMO is a subordinate element under the Commander of SOUTHCOM. SOUTHCOM has provided critical intelligence and security support to the JTF through contracts since at least 2011, due to the transient nature of JTF personnel. The previous contract was let in 2014, and combined intelligence analysis, FOIA reviews of intelligence products, and various security functions into a single contract.

1.3 Objectives: The Contractor shall possess the expertise, capability, and resources to effectively manage and oversee a sufficient, stable, and qualified workforce to provide required services in support of JTF-GTMO’s mission:

1.3.1 Security Operations Support. This work effort involves personnel security, information security, physical security (to include installation and maintenance of electronic security systems (ESS) and physical security equipment (PSE)); and security administration. Installation and maintenance of ESS and PSE will include design, installation, and modification of automated intrusion detection systems (IDS), access control systems (ACS), closed-circuit television (CCTV), biometrics, in accordance with (IAW) applicable Government regulations and policies, and pertinent industry standards.

1.4 Scope: Contractor shall provide non-personal services for Security Operations and Sensitive Compartmented Information Facility (SCIF) Security support to include changes in security requirements, software, and ESS during the performance period of this contract.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 8 months and four (4) 12-month option years.

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The Contractor shall develop, implement, and maintain a QCP and program to ensure all work described in this contract is performed at or above the standard defined in the Performance Requirements Summary (PRS). The QCP is developed by the contractor for its internal use to ensure that it performs and delivers high-quality service. The contractor’s QCP is the means by which the contractor ensures all work complies with the requirements of the contract. The QCP identifies and corrects potential and actual problem areas throughout the entire scope of the contract.

1.6.1.1 The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. A draft copy of the contractor’s quality control plan shall be delivered within one (1) week after contract award. The final signed QCP shall be submitted within thirty (30) days of contract award. After acceptance of the QCP, the contractor shall receive the contracting officer’s (KO) acceptance in writing or any proposed changes to the QC procedures. The contractor shall submit QCP changes within five (5) days to the KO and Contracting Officer’s Representative (COR) for review and approval prior to implementation.

1.6.1.2 The Quality Control Plan shall address as a minimum:

1.6.1.2.1 Inspection Program. Included shall be a quality control inspection program covering all general and specific tasks included in the contract scope of work. It shall specify tasks or areas to be inspected on a scheduled or unscheduled basis, the manner in which inspections are to be conducted, the titles of the individuals who will perform the inspections, and the percentage of the work that will be inspected on a recurring basis. In developing this inspection program, the Contractor shall identify the key activities and associated characteristics in each process that have a significant influence on specific services and provide for methods for evaluation of the selected characteristics.

1.6.1.2.2 Deficiency Identification. The QCP shall include a method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable as defined in the PRS. This shall contain processes for corrective action without dependence upon Government direction.

1.6.1.2.3 Deficiency Correction. The program shall contain process control and process performance measurement procedures that shall include how the Contractor shall implement preventive corrective actions. The Contractor shall demonstrate that it has designed quality into the delivery of services thereby mitigating the risk(s) associated with delivery of deficient or nonconforming services.

1.6.1.2.4 Documentation and Enforcement. The QCP shall include a method of documenting and enforcing quality control operations of both prime contractor and subcontractor work; including inspection and testing.

1.6.1.2.5 Trend Analysis. The QCP shall include a method of performing trend analysis and assessments through the use of metrics.

1.6.1.2.6 Surveillance Methods. The QCP shall contain specific surveillance techniques for all contract services.

The surveillance methods shall be comprehensive and adaptable to the reporting system of the plan.

1.6.1.3 Inspection System: The contractor shall develop, implement and maintain a system to inspect the services to ensure compliance with PWS requirements, and applicable laws and regulations. The contractor shall specify a scheduled frequency of inspections, the titles of the individuals who shall do the inspection, and their organizational placement.

1.6.1.4 Deficiency Prevention: The contractor shall identify and prevent defects in quality of products and services performed before the level becomes unacceptable. The Quality Control Plan shall be designed to intercept inferior services before they are provided to the Government.

1.6.1.5 Inspection Files: The contractor shall document all inspections conducted, and the necessary corrective and preventive actions taken. This documentation shall be kept on site and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

1.6.1.6 Complaints: The contractor shall document all customer complaints and report the complaint to the COR within one workday after receipt of complaint. The contractor shall use electronic mail or other written memoranda as notification. Each customer complaint reported to the COR shall have a scheduled completion date subject to COR approval. The Quality Control Plan shall be updated, at no additional cost to the Government, as required to preclude a recurrence of the complaint.

1.6.1.7 Operations Security (OPSEC) SOP/Plan Requirements: The Contractor shall implement and maintain an OPSEC program for preventing the disclosure of critical information or sensitive information which could jeopardize the Government’s ability to execute its mission or to adequately protect its personnel and/or equipment.

The Contractor shall develop an OPSEC Standing Operating Procedure (SOP)/plan within 90 calendar days of contract award to the Contracting Officer Representative (COR) or Contracting Officer (KO) to be reviewed and approved by the Government OPSEC Officer on the supporting installation. The SOP must contain a training plan that includes an initial OPSEC brief, continuous awareness, and annual OPSEC training. Awareness/training includes, but not limited to information disclosure via letters, conversations, photographs, resumes, electronic mail (e-mail), Social media/networking sites, dissemination of information and documents disposal. OPSEC Program shall fully comply with the provisions of AR 530-1, Operations Security.

1.6.2 Quality Assurance (QA): The government shall evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and contract quality requirements are met. Contract quality requirements” means the technical requirements in the contract relating to the quality of the product or service and those contract clauses prescribing inspection, and other quality controls incumbent on the contractor, to ensure the product or service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the performance threshold, and deductions, if applicable.

1.6.3 Recognized Holidays: Except as otherwise specified, routine work shall not be scheduled on holidays or holidays observed in lieu thereof:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business between the hours of 0730-1630 Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The above hours shall be identified as core hours. At the discretion of the Government, the above mentioned core hours may be adjusted from time to time to support operational requirements and allow flexibility to the Contractor. The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.6.4.1 Surge Capability Hours: The Contractor may be required to provide services outside of the hours as specified above for support services as necessary to accomplish mission goals and directives. The Government will set aside funds accordingly for these costs if needed. Surge capability hours must be approved by COR prior to commencement of work outside of work hours no later than one (1) business day prior to needed support.

1.6.4.2 Standard Operating Procedures: The Contractor is responsible for developing, reviewing, and complying with JTF-GTMO standard operating procedures (SOPs) pertaining to physical security. Specific information on applicable SOPs will be provided by the Government, beginning at the post-award conference. The point of contact at JTF-GTMO for all SOP questions is the JTF Command Security Manger.

1.6.5 Place of Performance: The work to be performed under this contract will be performed primarily at JTF- GTMO, Guantanamo Bay, Cuba, with some work at SOUTHCOM HQ, 9301 NW 33rd St, Doral FL, 33172, as required by the government.

1.6.6 Type of Contract: The Government anticipates the award of a firm fixed price type contract. This is a non-personal services type contract.

1.6.7 Access and General Protection Policy and Procedures:

1.6.7.1 FPCON: In addition to the changes otherwise authorized by the changes of clause of contract, should the US Government Force Protection Condition (FPCON) at any individual installation change, the Government may require changes in contractor security matters or process in accordance with DoDI 2000.16. During FPCONs Charlie and

Delta, only contract services that have been deemed “mission essential” by the Government will continue. Contract services will resume when the FPCON is reduced to Bravo or lower.

1.6.7.2 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured IAW Army Regulation (AR) 190-13, “The Army Physical Security Program.”

1.6.7.3 Personnel Security Clearance Requirements: Contractor personnel performing work under this contract must have an active personnel security clearance at either the SECRET or TOP SECRET level in the Joint Personnel Adjudication System (JPAS) or mandated follow-on (Defense Information System for Security (DISS) at time of the proposal submission, based on specific position requirements as detailed in Section 5 and paragraph 1.6.10.

Contractor must maintain the level of security required for the life of the contract. The security requirements are IAW with the attached DD Form 254, “Department of Defense (DOD) Security Classification Specification”). The Contractor shall ensure that contractor employees and sub-contractor employees performing services under this contract comply with FAR 52.204-2, Security Requirements when the employee has access to information classified “Confidential,” “Secret,” or “Top Secret.” The Contract will ensure the employee complies with the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DOD 5220.22- M), and any revisions to DOD 5220.22-M, notice of which has been furnished to the Contractor.

1.6.7.4 The contractor shall follow DOD Federal Acquisition Regulation Supplement (DFARS) clause 252.223- 7004, Drug-free Work Force; and local SOUTHCOM policies regarding drug testing. The contractor shall conduct drug tests, ensuring all top secret cleared contractor employees are tested at least once per year, each year of the contract, as well as when there is a reasonable suspicion that an employee uses illegal drugs. The drug testing shall be at the contractor’s expense. Positive drug test results shall be made available to both the KO and COR within 24 hours of known test results. Records of drug testing shall be made available to the COR.

1.6.7.5 Background Checks: The Contractor shall ensure contractor employees and subcontractor employees performing services under this contract have passed a security check conducted by the Host Nation Police Department of their residence or the State Police Department of their U.S. residence. Security checks that have been completed as part of a personnel security clearance background investigation, or a previous background check that was a condition of employment, meet this requirement. Documentation of these checks will be made available to the KO or COR upon request. The Government retains the right to exclude any employee from performance of duties under this contract if a background security check reveals an employee is a security risk. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. If the Government determines additional background checks are required, at a minimum, and upon request from the Government, the Contractor shall provide to the KO or COR, the following information on any contractor or subcontractor employee performing services under this contract:

Full birth name Married name (if applicable) SSN or local equivalent (ID card number) Date of birth Place of birth (city, country)

1.6.7.5.1 Background Check Notification Requirements: If a background check on any employee or subcontractor employee performing services under this contract, whether the check was conducted as a condition of employment or as part of the contract with the Government, reveals any information from any source (including host country law enforcement) of criminal activity by Contractor employees, subcontractors, or subcontractor employees, the Contractor shall immediately notify the Ko and COR of that information. The Contractor shall make notification of:

(1) Traffic violations, other than parking, will be reported to the KO or COR only if the contract is for drivers for the Government;

(2) Any suspicious activity by Contractor employees, subcontractors, or subcontractor employees the Contractor believes may pose a risk to U.S. or host nation national security or imminent risk of deadly bodily harm to any person; and

(3) Any actions taken against Contractor employees, subcontractors, or subcontractor employees pursuant to this requirement.

1.6.7.5.2 Remedies. In addition to other remedies available to the Government, the Contractor’s failure to comply with the requirements of this paragraph my result in requiring the Contractor to remove a Contractor employee or employees from the performance of the contract.

1.6.7.5.3 Subcontracts. The Contractor shall include the substance of this paragraph and the preceding paragraph in all subcontracts.

1.6.7.6 Uncleared Contractor Common Access Card (CAC) Credentialing and Access Procedures N/A

1.6.7.6.1 Contractor Common Access Card (CAC) Eligible Requirements: Before CAC issuance, the Contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The Contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DOD facility and access, via logon, to DOD networks on-site or remotely; (2) Remote access, via logon, to a DOD network using DOD-approved remote access procedures; or (3) Physical access to multiple DOD facilities or multiple non-DOD federally controlled facilities on behalf of the DOD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.7.6.1.1 Federal Installation/Facility Access: Contractor and all associated sub-contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The employee performing services under this contract shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, Security Office or the host nation equivalent.

1.6.7.6.2. Contractor Non CAC Eligible Requirements for DOD Facility and Installation Access: Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations. The employee performing services under this contract shall provide all information required for background checks to meet installation access requirements to the installation Provost Marshal Office, Director of Emergency Services, or Security Office.

1.6.7.7 Employment Eligibility: The Contractor shall ensure that all Contractor employees and sub-contractor employees performing services under this contract in the U.S. or its territories have been pre-screened for employment eligibility using the E-verify Program on the Department of Homeland Security website http://www.uscis.gov/e-verify. Personnel that have not met the employment eligibility requirement on this website are not authorized to perform services under this contract. Verification of the eligibility check will be made available to the KO or COR upon request. This requirement is not in lieu of and does not relieve the Contractor from the I-9 Employment Eligibility Verification Forms for employment of personnel.

1.6.7.8 Access to Government Information Systems: All Contractor employees and subcontractor employees performing services under this contract who have access to a government information system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services and must successfully completed the DoD Information Assurance Awareness training prior to access to the information system and then annually thereafter.

1.6.7.9 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE:

All references to keys include key cards. Contractor shall not duplicate keys provided by the Government. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

1.6.7.9.1 The Contractor shall report any occurrences of lost or duplicate keys/key cards to the KO and the COR (and physical property manager, if applicable) within two (2) hours or the next business day if after hours and to request key or lock(s) replacement. This notification and request for key(s) and lock replacement shall be submitted in writing. The total cost of the replacement may be at the Contractor's expense.

1.6.7.9.2 Only authorized Contractor personnel shall use Government issued key(s) and/or key card(s). Contractor personnel shall follow security access requirements when entering secure areas. Contractor shall receive appropriate security clearance approval to allow visitor(s) access in secure areas.

1.6.7.10 Lock Combinations: The Contractor shall establish and implement methods to ensure all lock combinations are protected from unauthorized persons. The Contractor shall ensure lock combinations are changed when personnel with access to the combinations no longer have a need to know IAW local security procedures and policies as set forth by the JTF-GTMO Command Security Manager. These procedures shall be included in the Contractor’s QCP.

1.6.8 Post Award Conference/Contract Periodic Progress Meetings: The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, with other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the contractor of how the government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

The Contractor shall be responsible for the meeting minutes. Within two working days after the meeting the Contractor shall send a copy, via e-mail, of the minutes to the COR for review. The COR has two working days to review and comment on the minutes. If discrepancies are found, the Contractor has two working days to revise the minutes and return them to the Contractor for final revision. If the COR does not provide comments within the time frame allotted, the minutes shall become final. These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel.