Attachment_1_AMSS_QASP.docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

FOR

U.S. ARMY REDSTONE TEST CENTER (RTC)

Aviation Maintenance Support Service (AMSS)

October 2018 i

QUALITY ASSURANCE SURVEILLANCE PLAN

INTRODUCTION

Vision Department of Defense premier Test Center, providing safe, timely, and cost effective test services in support of the Warfighter.

Mission RTC is one of the DODs premier test facilities supporting both military and commercial materiel developers by testing a broad spectrum of equipment throughout the life cycle, from concept through deployment. RTC has a mission to plan, conduct, analyze, and report the results of aviation and missile systems, sensor, subsystem and component developmental tests and studies. Test items associated with these mission areas consist of aircraft; aviation systems, missiles, rockets, and explosives; instrumentation, computers, software, communications, and other electronics; small caliber to large caliber weapons; soldier and support equipment; and developmental technologies. RTC is an operational tenant on Redstone Arsenal (RSA) occupying approximately one-third of the land area, totaling over 13,500 acres, with an extensive inventory of specialized facilities. RTC is organized by Directorate competencies with over 1,000 personnel that consist of Government civilian, military, and Contractors.

Purpose The purpose of the Quality Assurance Surveillance Plan (QASP) is to describe the systematic methods the Government will use to evaluate Contractor actions while performing the requirements for the RTC Aviation Maintenance Support Services (AMSS). The QASP provides a means for evaluating whether the Contractor is meeting the performance standards and acceptable quality levels and identification of surveillance methods used to document the performance.

The QASP has been developed by Redstone Test Center (RTC) to provide direction to personnel performing contract surveillance activities. Personnel performing surveillance to the contract terms and conditions and PWS requirements will periodically review the QASP throughout the life of the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides details for a continuous oversight process as follows:

· What will be monitored

· How monitoring will take place

· Who will be conduct the monitoring

· How monitoring efforts and results will be documented The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government's surveillance of the contractor's performance to assure that it meets contract standards. It is the government's responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is a part of the contract but is not intended to duplicate the contractor's quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance. The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor. As a result, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

Performance Management Approach The PWS structures the acquisition around “what” service or quality level is required, as opposed to “how” the Contractor should perform the work (i.e., results, not compliance). This QASP will define the performance management approach taken by RTC’s contracting officer’s representative (COR), Government Flight Representatives (GFR) and Quality Assurance Personnel (QA) to monitor and manage the Contractor’s performance to ensure the expected outcomes or performance objectives communicated in the PWS are achieved.

Performance management represents a significant shift from the more traditional quality assurance (QA) concepts in several ways. Performance management focuses on assessing whether outcomes are being achieved and to what extent. This approach migrates away from scrutiny of compliance with the processes and practices used to achieve the outcome. A performance-based approach enables the Contractor to play a large role in how the work is performed, as long as the proposed processes are within the stated constraints. The only exceptions to process reviews are those required by law (federal, state, and local) and compelling business situations, such as safety and health. A “results” focus provides the Contractor flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved and/or the desired performance levels are being met.

Performance Management Strategy The Contractor is responsible for the quality of all work performed. The Contractor measures that quality through the Contractor’s own quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by Contractor employees or by subcontractors. The Contractor’s QC process will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. The Contractor will develop and implement a performance management system with processes to assess and report its performance to the designated Government representative. The Contractor’s QC process will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. This QASP enables the Government to take advantage of the Contractor’s QC program. Contractor’s QC plan may be used as a guide for planning concurrent inspections, for reviewing the data gathered by the Contractor’s QC personnel, and other items as may be established by the Contractor’s QC program.

The Government representative(s) will monitor performance and review performance reports furnished by the Contractor to determine how the Contractor is performing against performance objectives communicated in the PWS. The Contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

Authority Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provide for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

ROLES AND RESPONSIBILITIES

The Contracting Officer The Contracting Officer (KO) is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by the Government and the Contractor. The KO will designate one full-time Contracting Officer’s Representative (COR) as the Government authority for performance management.

The Contracting Officer’s Representative The COR is appointed and designated in writing by the KO to act as his or her authorized representative to assist in administering a contract. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the KO for action. The COR may be held financially liable for unauthorized directions given to the Contractor. The COR will have the responsibility for completing QA monitoring forms used to document the inspection and evaluation of the Contractor’s work performance.

Government Flight Representatives The Government Flight Representatives (GFR) are US Military Officer or similarly qualified US Government Civilian with the responsibility for aircraft operations conducted by commercial contractors using Department of Defense (DoD) aircraft. Before commencing any work, the contractor must develop a core set of operating procedures intended to reduce the probability of industrial accidents. These procedures will be reviewed by the GFR to ensure that they will help to reduce risk to the aircraft during the contracted period. The GFR also has sole authority for the final flight release following the contracted work.

Quality Assurance Personnel The Quality Assurance (QA) personnel at an aircraft maintenance activity, performs a variety of assignments to control the quality of material and processes, verifying by technical documentation review, audits, and onsite surveillance that essential quality requirements have been met. The QA provides general guidance on objectives of the assignment, time limitations, or other priorities, and is available to assist with unusual situations or problems such as those pertaining to a new product or process which may require different evaluation procedures. The QA offers comprehensive knowledge of assigned aeronautical systems and equipment including critical quality characteristics, manufacturing methods, special processes, functional relationships among components and subsystems, and test and measurement techniques. The QA applies knowledge to planning and developing quality systems for the aircraft facility. The QA ensures manufacturing methods, processes, and materials associated with avionics systems and other considerable technical areas and assessments are being evaluated of contractor quality control plans and systems.

METHODOLOGIES TO MONITOR PERFORMANCE

Surveillance Techniques In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the Government to evaluate Contractor performance when appropriate. The primary methods of surveillance are:

· Random monitoring, which shall be performed by the COR.

· 100% Inspection as deemed necessary to support evaluation of performance for purchases to support performance and deliverables.

· Periodic Inspection – COR typically performs the periodic inspection on a monthly basis.

Customer Feedback Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from random customer complaints. All customer complaints will be investigated to determine complaint validity. Valid customer complaints must set forth in writing the detailed nature of the complaint and must be signed and must be forwarded to the COR. The COR shall maintain a summary log of all formally received customer complaints as well as a copy of each complaint in a documentation file. The COR shall also keep the tabulated results of all customer satisfaction surveys on file.

Acceptable Quality Levels The acceptable quality levels (AQLs) for Contractor performance are included in Appendix 1, Performance Requirements Summary Matrix. Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor's performance as it relates to the performance element standards.

QUALITY ASSURANCE DOCUMENTATION AND ASSESSMENT

Performance Assessment The Government shall use the monitoring methods cited to determine whether the performance standards/service levels/AQLs have been met If the Contractor has not met the minimum requirements, it may be asked to identify the root cause and develop a corrective action plan to show how and by what date it intends to bring performance up to the required levels.

Surveillance Forms The Government’s QA surveillance, accomplished by the COR and GFR will be reported using the monitoring form in Attachments 2. The form, when completed, will document the Government’s assessment of the Contractor’s performance under the contract to ensure that the required services are being achieved. The COR will retain a copy of all completed QA surveillance forms.

Acceptance of Services When all services have been deemed acceptable and there is documented objective quality evidence to support acceptable performance, the COR will accept the services provided and authorize payment upon satisfactory completion of the work. This is done by approving the Contractors invoice in Wide Area Workflow https://wawf.eb.mil/.

Documentation The COR should maintain a personal log of visits made to the Contractor’s work location, when the visit occurred, who was in the area at the time of the visit, what was observed, and what the COR said to the Contractor. The COR must input and upload all inspection records into the VCE/COR tool.

Performance Issues The COR must coordinate and communicate with the Contractor to resolve issues and concerns regarding unsatisfactory performance.

Resolution The COR and Contractor should jointly formulate tactical courses of action for corrective actions.

Reporting At the end of each month, the COR will prepare a written report for the KO summarizing the overall results of the quality assurance surveillance of the Contractor’s performance. This written report, which includes the Contractor’s submitted monthly report and the completed quality assurance monitoring forms (Appendix 2), will become part of the COR documentation and must be uploaded into the VCE/COR tool. It will enable the Government to demonstrate whether the Contractor is meeting the stated objectives or performance standards, including cost, technical, scheduling objectives.

Contractor Manpower Reporting Application (CMRA). A designated COR will be appointed by the requiring activity to verify annual manpower information entered into the CMRA online application by the prime contractor. The Contractor is required to submit their manpower information by 31 Oct each fiscal year for the previous 12 months labor data. COR validation of contractor input is to be completed by 30 Nov each fiscal cycle.

Contractor Performance Assessment Reporting System (CPARS). At the completion of each annual performance period the COR will complete the CPARS report and submit via the online CPARS tool. The data will be input annually thereafter by the COR into the CPAR system prior to exercising the option for the next performance period. The COR will forward their CPAR assessment electronically to the KO who will review, add comments and forward to the contractor. The contractor has 30 days from receipt to concur, non-concur and/or make comments. The CPARS assessment will address, but is not limited to, the following elements:

· Quality of Service. Assess the contractors conformance to contract requirements, specifications and standards of good workmanship (e.g., commonly accepted technical, professional, environmental or safety/health standards).

· Schedule. Assess the timeliness of the contractor against the completion of the contract milestones, delivery schedules, test schedules or administrative requirements (e.g., efforts that contribute to or effect the schedule variance).

· Cost Control. Assess the Contractor’s performance in helping the government save money by improving processes, submitting value engineering change proposals, implementation of technical infusion and sustainment projects and seeking the best value on cost reimbursement items. For example, the evaluator will (1) compare actual cost center labor rates to contractor proposed labor rates to ensure that the costs reported by cost center are consistent with labor amounts reported on invoices submitted to Defense Finance and Accounting Service (DFAS), (2) assess how well the contract management team manages overall execution of service provided to include the elimination of non-value added activities and their cost, (3) measure the indirect to direct ratio to track overhead (O/H) cost increases and non-productive hours vs. non-productive hours.

· Business Relations. Assess the integration and coordination of all activity necessary to effectively execute the contract specifically the timeliness, completeness and quality of problem identification, corrective actions plans, proposal submittals, the contractors history of reasonable and cooperative behavior, customer satisfaction, timely award and management of subcontracts and whether the contractor met small/disadvantaged and woman owned business participation goals.

· Safety. This is a critical area and any safety violations or poor safety performance will result in an unsatisfactory rating. The evaluator will assess performance based on results of work place safety evaluations, accidents, injuries, and SOP/policy violations. Inspection of this element will be performed through observation of daily operations and analysis of reports. Inspection factors will include the following:

1. No safety violations resulting in an incident, OSHA reportable or more severe or a major incident.

2. No at-fault safety violations resulting in damage to Government property.

3. Incidents are reported appropriately and timely.

4. No more than three instances of SOP/Policy violations per quarter.

· Security. This is a critical area and any security violations involving classified defense information may will result in an unsatisfactory rating. This evaluation covers both Physical Security and COMSEC.

· Financial Liability for lost, damaged, stolen equipment - no at-fault violations resulting in damage/loss to Government property.

Other elements shall be assessed and entered in CPARS as required.

Levels of Performance Surveillance activities will monitor and measure contractor performance. The following levels of performance are defined below and will be used for this contract as follows:

1. Satisfactory Performance. When a contractors quality control program is effective, the resulting work performance can be expected to be satisfactory and within the specified AQL. If surveillance results show consistently good performance, the amount of surveillance can be decreased. If during a reduced inspection, a process is found to no longer be acceptable or the service becomes degraded, then the inspection frequency will increase.

2. Unsatisfactory Performance. If the number of complaints/defects exceeds the performance threshold for any objective, the COR will determine the possible cause and document findings. Government caused complaints/defects shall not be counted against the contractor. The same applies to any other requirement of the contract when government caused deficiencies negatively impact Contractor’s performance. If the contractors performance is judged unsatisfactory for any requirement in the contract, the COR will inform the contractors on-site representative and request his/her signature and date of notification on the QA inspection sheet or CDR as appropriate. Any dispute(s) will be directed to the KO for resolution. The Contractor will be given a timeline after notification to correct the deficiency in accordance with the requirements of the contract. The KO will make the final determination of the consequences of uncorrected deficiencies.

Documentation of unsatisfactory performance or non-conformance supplies or services shall be classified as critical, major, or minor. Critical and major non-conformances will result in issuance of a CDR to the contractor. The degree of non-conformance supplies or services is stated below as follows:

1. Non-Conforming Performance. All government discovered non-conformance shall be documented along with the contractor focal point notified of the discrepancy. Documentation of non- conformance shall include the contract number, contract requirement and reference, the specific deficiency to the requirements, the date and time it was discovered and government inspector (COR/GFR) documenting the discrepancy.

2. Critical non-conformance is defined as a non-conformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; or is likely to prevent performance of a vital agency mission. Critical non-conformances require the issuance of a CDR to the contractor requiring the development of a corrective action plan by the contractor which identifies the root cause, corrective action for the root cause, corrective action for the specific nonconformance and the date the corrective action will be complete.

3. Major non-conformance is defined as a non-conformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose. Deficiencies that are recurring can also be classified as major. Major non-conformances require the issuance of a CDR to the contractor requiring the development of a corrective action plan by the contractor which identifies the root cause, corrective action for the root cause, corrective action for the specific nonconformance and the date the corrective action will be complete.

4. Minor nonconformance is defined as a non-conformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the supplies or services which can be corrected on the spot. Minor non-conformances can be issued to the contractor verbally however they are still required to be documented by the government.

All non-conformances and corrective actions shall be tracked and followed by the COR to ensure that the contractor identifies the correct root cause and takes appropriate corrective action to include correction of the root cause. Contractors should not be penalized for self-identifying non-conformances but they will be held accountable for correcting the non-conformance. Government discovered non-conformance documentation must be maintained to support objective contractor performance ratings and used when analyzing data for performance trends.

Several forms or documentation methods shall be used to document contractor performance to include, but are not limited to, the following:

1. Contract Discrepancy Reports (CDR). The CDR will be used whenever necessary in the administration of the contract to formally document unacceptable performance. The COR will initiate a CDR (fill out blocks 1 thru 4 and attach any supporting documentation), forward it to the KO for signature (block 5). After KO review it will be forwarded to the Contractor for corrective action. The Contractor will submit corrective action, sign and return the CDR to the KO (blocks 6 thru 10). The KO will review the Contractor’s response and determine acceptance/rejection and finalize the CDR (blocks 11 and 12) and close out form. The COR will initiate a CDR, as a minimum, whenever unacceptable performance is determined critical in nature and requires immediate corrective action or trends develop in unacceptable performance (repetitive deficiencies) are recorded and require corrective action.

2. Customer Complaint Record (CCR). The CCR will be used in conjunction with the customer feedback database to document unsatisfactory performance. CORs will instruct customers on the proper completion of the CCR. The COR will validate each customer complaint before corrective action can be taken. The customer feedback database will also be used to document excellent performance and this database will be made available in a read only format to upper level contractor management team to monitor positive and negative performance feedback.

3. Customer Feedback. The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints. Customer feedback may also be obtained from the results of formal customer satisfaction surveys or from random customer complaints. Performance management drives the contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues and/or problems but the customer always has the option to communicate complaints to the COR or GFR, as opposed to the contractor. Customer complaints, to be considered valid, must clearly present in writing the detailed nature of the complaint, must be signed, and must be forwarded to the COTR/COR. The COTR/COR will accept those customer complaints and investigate them.

List of Attachments

· Appendix 1, Performance Requirements Summary (Surveillance Matrix)

· Appendix 2, Contract Inspection Checklist

· Appendix 3, Corrective Action Report (CAR)

· Appendix 4, Customer Complaint Record (CCR)

· Appendix 5, Performance Assessment Report (PAR)

· Appendix 6, Contract Discrepancy Report (CDR)

· Appendix 7, Quality Assurance Evaluation Plan

APPENDIX 1: PERFORMANCE REQUIREMENTS SUMMARY

Standards Acceptable Quality Levels Methods of Surveillance Incentive (Positive and/or Negative) (Impact on Contractor Payments)

Performance meets technical and functional requirements, and is responsive to changes in technical direction and the technical support environment.

Assessments, evaluations, analyses, recommendations are documented IAW contract requirements, completed within schedule, and validated prior to submission to the Government.

Deliverables are on time and include data as delineated in the Contract Data Requirements List.

Contractor delivery of products and services meets all TWD requirements 100% of the time. Problems that are encountered are resolved in a satisfactory manner.

Routine Inspection of Deliverable Services and Products, results of Federal and DOD audits and inspections, reportable violations of safety operating procedures and Federal Statutes.

Assignment of performance rating for QUALITY criteria:

SATISFACTORY

Performance and deliverables meet TWD requirements 100% of the time with no violation of safety procedures and policies or Federal Statutes. Routine quality procedures are followed 100% of the time. Positive corrective action taken to support performance objectives.

UNSATISFACTORY

TWD requirements are not met. Contractor has violation of safety procedures and policies or Federal Statutes. Routine quality procedures are not followed. Positive corrective action not employed to support performance objectives.

Schedules, milestones, and data submission dates are met 95% of the time (excluding Government caused delays)

UNSATISFACTORY

Schedules, milestones, and data submission dates are met less than 95% of the time.

The Contractor estimates labor hours and categories, and the required materials to complete scheduled work. Successful performance is achieved when actuals are validated against the Contractor’s estimate.

Appropriate labor mix is maintained to accomplish 100% of planned effort. Materials are available to support effort 100% of the time. Estimate versus actual is within plus or minus of 10% of the estimate.

Routine Inspection of scheduled efforts, Performance and Cost Reports, Invoices, Labor Hours, Overtime, Labor Mix, Material Purchases, use of material resources.

Assignment of performance rating for CONTROL OF LABOR AND MATERIAL criteria:

Effort is accomplished within labor hour estimates, schedules, and cost 100% of the time. Required materials are available 100% of the time to meet performance schedules within estimated costs.

UNSATISFACTORY

Consumption of labor hours without accomplishing scheduled effort. Materials are not available to meet performance schedules.

APPENDIX 2: SAMPLE

CONTRACT INSPECTION CHECKLIST

Contractor: Date:

Contract No:

Location of Inspection:

SERVICE BEING INSPECTED/REVIEWED (check appropriate block):

Mark as applicable:

Remarks:

QUALITY OF WORK: SAT __ UNSAT __

Remarks:

MATERIALS REVIEW: SAT __ UNSAT __ N/A __

Remarks:

LABOR MIX: SAT __ UNSAT __N/A __

Remarks:

NUMBER OF HOURS EXPENDED: SAT __ UNSAT __N/A __

Remarks:

UTILIZATION OF OVERTIME: SAT __ UNSAT __ N/A __

Remarks:

SURVEILLANCE METHOD (Check):

Random Sampling 100% Inspection Periodic Inspection Customer Complaint LEVEL OF SURVEILLANCE (Check):

ANALYSIS OF RESULTS:

Observed Service Provider Performance Measurement Rate: ______%

Narrative of Performance During Survey Period:

PREPARED BY: ___________________________________ DATE: _________________

Appendix 3 - Corrective Action Report (CAR)

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY |_| MAJOR |_| MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

|_| ACCEPTED |_| REJECTED

12. CLOSE DATE

Appendix 4 - Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Appendix 5 - Performance Assessment Report (PAR)

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

I. PERFORMANCE

7. |_| DEFICIENCY (CHECK ALL BOXES THAT APPLY)

|_| NEW

|_| REPEAT

|_| NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE |_| CONCUR |_| NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. |_| CONCUR |_| NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS

APPENDIX 6 – Contract Discrepancy Report (CDR) **See Attached Form DA 5479, March 2008**

APPENDIX 7 – Aviation Maintenance Support Service (AMSS), Quality Assurance Evaluation form for Aviation Field Test Directorate image1.emf

Quality Assurance Evaluation Form - AMSS

NAME____________________

DATE:_____________________ AFTD QUALITY ASSURANCE EVALUATION

LOCATION:______________________ FORMS AND RECORDS

QASP #1

# REFERACNED TEXT S U

The TIs will review the ULLS-A (E) database on the maneuver company/troop’s computers to ensure all appropriate information (such as new and corrected faults, man-hours, when discovered, how recognized, and flight time) is entered correctly into the corresponding aircraft ULLS-A (E) notebook.

4-10. TIs will also review closed faults for completeness and correctness.

When equipment is temporarily (less than 90 days) installed, removed, or relocated within the aircraft, the weight and balance change(s) must be documented by one of the following methods:

1) Create new or update current Forms F.

2) Make appropriate entries in aircraft maintenance records (DA Form 2408-

13/DA Form 2408-13-E) containing a brief description, weight, arm, and moment of the changes.

4-5. …...The last entry shall indicate the Weight and Balance Technician who is currently responsible for maintaining the specific aircraft’s Weight and

Balance file.

b. In addition, all weight and balance records will, as a minimum, be reviewed every 12 months. The last day of the month is the final day for completing the review.

When the Chart C Basic Weight is changed by +/-3/10 of 1% and/or Basic

Weight CG is changed by +/-0.3 inches, a new Form F which reflects this change must be prepared.

Are weight and balance annual reviews and inventories properly documented?

Are the DD Form 365-4 (Weight and Balance Flight Clearance Form

F). basic weight within +/-.3 % and +/- .3 inches CG of the DD Form

365-3 (Chart C - Basic Weight and Balance

Record)?

Are TIs reviewing the ULLS-A database to ensure that all appropriate information (such as new and corrected faults, man-hours, when discovered, how recognized, and flight time) is entered correctly into the corresponding aircraft’s ULLS-A notebook?

REQUIRMENT

Are TIs reviewing closed faults for completeness and correctness?

Are temporary changes in basic weight appropriately entered on DA

Form 2408-13-1/2408-13-1E as required?

Does DD Form 365 have the current weight and balance technician listed?

QASP Rev 3.0

C . When the test flight is completed, the check sheets will be attached to and become a part of the DA Form 2408-13-l.

e. A 6-month file of logbook forms will be kept. The monthly file will start on the 16th of each month and end on the 15th of the following month. As each new month is added, the seventh month may be destroyed. If the aircraft does not fly in a given month, the file will be kept intact until the aircraft flies again. Always keep 6 flying months, plus the current month.

A periodic inspection of the file system will be conducted to ensure compliance with AR 25-400-2.

Totals 0 0

Has a periodic inspection of the file system been conducted to ensure compliance with AR 25-400-2.

Are MTF sheets used on both general and limited test flights and then filed with the DA Form 2408-13-1?

Are six-month files kept IAW DA Pam 738-751?

LOCATION:______________________ REFERENCE LIBRARY

QASP #2

Maintain and manage a reference library with the latest updates and revisions to include TM, TB, ASAM, Mims's, and Safety of Flight (SOF) notices.

Set up and maintain Interactive Electronic Technical Manuals (IETMs) for aircraft as the manuals are developed

Maintain the civilian manufacturers’ publications for non-standard equipment on hand or supported by AFTD

QC, shop, and maintenance personnel will maintain technical data publications to ensure maintenance personnel understand changes to publications relevant to their duties. Familiarization validations are updated quarterly or when a publication is changed. Section, shops, and platoon NCOICs monitor assigned maintenance personnel compliance with aircraft TM familiarization using an updated and current familiarization record.

Service Guidance Ref TC 3-04.7 Para 9-146: No superseded or rescinded manuals are used.

Service Guidance Ref TC 3-04.7 Para 9-30: TIs perform a quarterly review of publication files (technical libraries) to ensure completeness and currency.

Ensure publications are accessible to Government and contractor personnel on a daily basis and for the task being accomplished

A master technical library for Aircraft and AGSE will be maintained by the QC office.

A Publications Familiarization Chart shall be utilized, and it shall be reviewed and updated every 180 days by the Publications Technician

Has the contractor made publications accessible to Government and contractor personnel?

Is the master technical library for AGSE maintained by the QC office.

Are quarterly reviews of the technical library accomplished and documented?

Is a Publications Familiarization Chart utilized, and is it reviewed and updated every 180 days by the Publications Technician

Does the technical library contain the required publications, current and up to date?

Has the contractor set up and maintained Interactive Electronic

Technical Manuals (IETMs)

Does the contractor maintain the civilian manufacturers’ publications for non-standard equipment on hand or supported by AFTD

Is the familiarization record updated quarterly?

Are unnecessary, superseded, or rescinded manuals/letters/ETM programs properly removed from the library?

LOCATION:______________________ HOUSEKEEPING / FOD

QASP #3

Oily waste, rags, and similar combustible trash shall be discarded in self-closing metal containers which shall be emptied daily.

(j) Jewelry shall not be worn while performing any maintenance.

5-2. Marking Requirements. A single materiel condition tag shall be used to identify each aeronautical component, assembly, kit, or set which is assigned a Federal Stock Number and is stocked, stored, and issued as a single line item of supply. However, individual parts of components, assemblies, kits, or sets which are identified and listed as single line items of supply shall be individually tagged when physically separated from the component, assembly, kit, or set.

d. Usage of Drip Pans. Drip pans shall be placed under aircraft engines to collect oil. Drip pans shall be emptied daily.

Maintain “Good Housekeeping,” IAW 29 CFR 1910.22

Clean and maintain microwaves, refrigerators, break areas, and work areas to ensure they are clean and free from oil, fuel and water puddles.

Clean Contractor utilized grounds and ramp maintenance areas, to include facility areas shared with Government and outside areas, such as aircraft parking, and trash disposal areas. Remove trash, debris and recyclables from areas on a weekly basis. Enforce a “Clean as you go” policy.

Return to the supply system within 10 working days parts not used in the completion of the work

Are drip pans shall be placed under aircraft engines to collect oil & emptied daily?

Is the contractor cleaning and maintaining microwaves, refrigerators, break areas, and work areas to ensure they are clean?

Do personnel remove jewelry when performing maintenance?

When repair parts or items are removed from components, are they properly tagged?

Does the contractor return to the supply system within 10 working days parts not used in the completion of the work

Is the contractor maintaining “Good Housekeeping,” IAW 29 CFR

1910.22?

Are oily rags and shop towels stored in self-closing metal containers?

Is the contractor enforcing a “Clean as you go” policy.

FOD containers will be carried by personnel who perform work that generate debris. The debris will be placed in the FOD container and properly disposed of.

Appoint an FOD Prevention Manager to implement the FOD prevention program

Has Y-Tech appointed an FOD Prevention Manager to implement the

FOD prevention program?

Are FOD containers carried by personnel who perform work that generate debris and is the debris placed in the FOD container and properly disposed of.

LOCATION:______________________ HAZCOM/HAZMAT

QASP #4

FLAMMABLE AND COMBUSTIBLE LIQUIDS:

"Fire resistance." Storage cabinets shall be designed and constructed to limit the internal temperature to not more than 325 deg. F. when subjected to a 10-minute fire test using the standard time-temperature curve as set forth in

Standard Methods of Fire Tests of Building Construction and Materials, NFPA 251-1969, which is incorporated by reference as specified in Sec.

1910.6. All joints and seams shall remain tight and the door shall remain securely closed during the fire test. Cabinets shall be labeled in conspicuous lettering, "Flammable - Keep Fire Away."

2 Identify HAZMATs to ensure appropriate handling.

Turn-in excess hazardous materials to the supporting SSA to eliminate unnecessary exposure to health hazard items.

POL products will be managed on an automated excel spread sheet and labeled using DD Form 2477-3.

The hazardous materials storage areas will be inspected monthly.

All containers holding hazardous materials or wastes must have the contents accurately identified.

Are POL products managed on an automated excel spread sheet and labeled using DD Form 2477-3?

Are Y-Tech hazardous materials storage areas inspected monthly.

Are excess hazardous materials turned in?

Do all containers holding hazardous materials or wastes have the contents accurately identified?

Are HAZMAT materials labeled and identified?

LOCATION:______________________ TECH SUPPLY

When repair parts or items are removed from components, are they properly tagged? QASP #5

(4) Separate parts of assemblies that are listed as single items of supply will be tagged when separated from the assembly.

The position of the technical supply officer is a primary rated duty and commanders will appoint these officers on orders.

Perform a 100% DPSS/DPPL accountability and accuracy inventory quarterly in accordance with AR 710-2

Document results of the inventory on the AFTD Inventory Adjustment Report

(IAR) IAW AR 710-2 with all final disposition instructions

Request repair parts, supplies, and materials to perform the aircraft and ground maintenance mission of this contract through the ULLS A(E), IAW AR 710-2.

Provide a STAMIS-generated bench stock list IAW DI-MGMT-80259 (A003).

Conduct a 100% Bench Stock accuracy inventory semi-annually IAW AR 710-

2.

The COR will approve the bench stock semiannually.

Warehouse Management: Packaging and procedures shall be IAW AR 700-15.

AR 700-5: Materiel will be packaged to prevent damage and deterioration and to provide for efficient and economical handling.

Items designated for turn-in shall be returned in their prescribed shipping containers based upon the platform or item specific TM.

Technical supply supervisors must have a rotational plan, outlined in their

SOP, for personnel to follow when issuing stocks with an established shelf life.

INSPECTION

Are repair parts, serviceable or unserviceable, inspected and tagged

Tech Supply & Warehouse: Is the contractor packaging material to prevent damage and deterioration and to provide for efficient and economical handling?

Tech Supply & Warehouse: Are Items designated for turn-in placed in their prescribed shipping containers based upon the platform or item specific TM.

Has the COR approved the bench stock semiannually.

Is the contractor performing a 100% DPSS/DPPL accountability and accuracy inventory quarterly in accordance with AR 710-2 (A002)

Is the contractor documenting the results of inventories?

Has the contractor conducted the semi-annual inventory of bench stock

Is the contractor ordering parts through ULLSA

Has the contractor appointed the technical supply officer on orders?

Does the Technical supply supervisors have a rotational plan, outlined in their SOP, for personnel to follow when issuing stocks with an established shelf life?

LOCATION:______________________ SHOP INSPECTION

QASP #6

Are containers available for trash and loose objects?

p. Cylinders must never be stored near highly flammable substances such as oil, gasoline, waste, etc. A minimum distance of 50 feet will be maintained between cylinders and flammable items.

5-2. Marking Requirements. A single materiel condition tag shall be used to identify each aeronautical component, assembly, kit, or set which is assigned a Federal Stock Number and is stocked, stored, and issued as a single line item of supply. However, individual parts of components, assemblies, kits, or sets which are identified and listed as single line items of supply shall be individually tagged when physically separated from the component, assembly, kit, or set.

(a) Machines shall be located to provide operators with sufficient space to handle materials and perform job operations without interference.

Are self-closing metal containers which contain oily rags and shop towels emptied daily.

Are oily rags and shop towels stored in self-closing metal containers?

Compressed gases cylinders stored a minimum distance of 50 feet from flammable items.

Are containers available for trash and loose objects?

Are machines shall be located to provide operators with sufficient space to handle materials and perform job operations without interference.

(i) Personnel operating machinery shall wear protective clothing as prescribed. A protective face shield or goggles shall be worn when operating a grinder regardless of whether grinder is equipped with attached shields.

(j) Jewelry shall not be worn while performing any maintenance.

(b) Bolt down all machinery that can move or walk due to vibration (drill press, bench grinder, etc.)

c. Mark and remove from service all unserviceable tools.

Provide onsite aircraft armament mechanics to perform field and sustainment level armament maintenance on assigned aircraft and armament systems, including phase maintenance. Maintain maintenance records of weapon systems while on the aircraft and in storage IAW the system specific TM and

AR when directed by the COR or designee.

Maintain bench stock IAW AR 710-2. Provide a STAMIS-generated bench stock list IAW DI-MGMT-80259 (A003). Conduct a 100% Bench Stock accuracy inventory semi-annually IAW AR 710-2. Measure inventory accuracy to ensure that there is no more than a five percent difference between the inventoried dollar value and the dollar value of the ULLS A(E) stock record balance. Reorder items for the locations found below their reordering point. Document and retain results of the inventory on the AFTD

IAR IAW AR 710-2.

All shops must contain at least one Carbon Dioxide (Type B-C) or Dry

Chemical (Type A-B-C) fire extinguisher. Additional fire extinguishers are located near exits in each building.

Protective Clothing: Long sleeved clothing will be worn when handling hazardous materials.

Do all shops must contain at least one fire extinguisher and are additional fire extinguishers are located near exits in each building?

Are unsafe, unserviceable, and out of inspection tools and machines reported and removed from service?

Are contract employee wearing long sleeved clothing when handling hazardous materials?

Ensure 100% Bench Stock inventory is completed semi-annually and reported IAW 003

Are machines designed for a fixed location securely anchored to prevent walking or moving?

ARMAMENT: Does the contractor Maintain maintenance records of weapon systems while on the aircraft and in storage?

Do personnel operating machinery shall wear protective clothing as prescribed?

Do personnel remove jewelry when performing maintenance?

LOCATION:______________________ AOAP

QASP #7

9. REMARKS: For units using ULLS-A or LAS enter all AOAP laboratory requests for special oil samples or maintenance required, by the AOAP laboratory. Precede the entry with the date, and enter a brief statement about the special oil sample or maintenance requirement. Enter the location of the laboratory that did the analysis requiring the special sample or maintenance action, and the PID, unit, and location of the person making the entry.

c. Ensure oil samples are dispatched to the laboratory by the most expeditious means on the same day the sample is taken (do not hold or batch individual samples for long periods of time, waiting for the organization to take all samples).

d. Ensure each AOAP sample submitted to the laboratory has a completed Oil

Analysis Request form, DD Form 2026 or DA Form 5991-E, accompanying the oil sample.

(9) Hours/Miles Since Overhaul. Enter cumulative number of hours on the component since last overhaul or if applicable delete the word “overhaul” and pencil in the word “new.”

(10) Hours/Miles Since Oil Change. Enter the number of operating hours since last oil change for the component.

Are Special Oil Samples being recorded correctly on DA Form 2408-

20 in ULLS-A?

Are oil samples being taken within Sample Interval Variation?

Is DD Form 2026 submitted with each oil sample?

Are hours since overhaul and hours since oil change included on the

DD Form 2026?

Are oil samples dispatched to the laboratory on the same day the sample is taken?

AR 750-1, Para 2-17a (24) (b): Ensure AOAP monitors are trained by the supporting AOAP laboratory staff or through a training program approved by

PM AOAP.

TB 43‐0211, pg 1-2 d. (1) ... PM AOAP has produced a computer based training module .... This training is available through the USAMC LOGSA

Logistics Information Warehouse (LIW) or can be provided to you on DVD by your supporting AOAP Laboratory.

The following forms will be maintained by Quality Control:

- DA Form 3254-R, Oil Analysis Recommendation and Feedback.

Is the DA Form 3254-R, Oil Analysis Recommendation and Feedback being maintained in the QC shop?

Has the AOAP monitor been trained by the supporting lab or completed the online training course?

LOCATION:______________________ GSE/GFE

QASP #8

Upon successful completion of the load test, the lifting device will be assigned the load rating chosen in (4) above. The load rating shall be clearly marked on the device.

Aviation Ground Support Equipment and Aviation Life Support Equipment, will be scheduled for CPC inspections per the applicable TM. When no TM has been developed for the item, or if a CPC inspection interval is not included, a CPC inspection will be due every 180 days.

Army equipment meets the…