B08_Attachment 0004 - Solicitation Question and Answer Log_(27May2022 - locked).xlsx
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- Solicitation number
- W9133L22R1002
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This document contains a consolidated question and answer log from a solicitation for centralized credentialing and privileging services in support of the Army National Guard Chief Surgeon's Office. The solicitation seeks proposals for credentialing approximately 3,000 military and non-military providers annually. Key details include: the period of performance is a six-month base period with four one-year option periods; the incumbent contractor is Innovative Information Solutions, LLC under contract number W9133L21C1000; the contractor must utilize a COTS product approved by DISA, NGB, and ARNG for reporting; the contractor is responsible for providing all required equipment and workspace; and the contractor must be capable of flexible support including occasional travel to various states and territories.
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Consolidated
| Question | ||||||||
| No. | Document | |||||||
| Type | CDRL No | |||||||
| (if applicable) | Document Control No | |||||||
| (if applicable) | Section No. | Page No. | Contractor Question | Government Response | ||||
| 1 | N/A | N/A | N/A | N/A | N/A | Who is the current incumbent with contract number? | Incumbent: Innovative Information Solutions, LLC |
Contract No: W9133L21C1000 2 N/A N/A N/A N/A N/A What was the awarded amount and total received? Award Total: $7,080,863.43 Total Responses: N/A- approved sole source
| 3 | N/A | N/A | N/A | N/A | N/A | Are there current credentialing specialist personnel vacancies to be filled, if so how many? | The Government will not provide the current incumbents current staffing model, technical plan, or any other information that is proprietary in nature. The PWS has a workload estimate provided. It is the offerors responsibility to provide its proposed business approach in its proposal. | |
| 4 | N/A | N/A | N/A | N/A | N/A | How many are contractors are currently working on this contract? | See response to Question #3 | |
| 5 | N/A | N/A | N/A | N/A | N/A | Is the contractor able to perform these duties in their office? | Reference PWS paragraph 1.4.1 | |
| 6 | N/A | N/A | N/A | N/A | N/A | If so, are we expected to have a facility clearance? | Reference PWS paragraphs 1.4.5.1-1.4.5.2 | |
| 7 | N/A | N/A | N/A | N/A | N/A | If so, will the government assist with this if a contractor does not currently have one, but are in process? | Reference PWS paragraphs 1.4.5.1-1.4.5.2 | |
| 8 | N/A | N/A | N/A | N/A | N/A | How many states is the contractor expected to support? | Reference PWS paragraphs 1.4.1.1-1.4.1.3 | |
| 9 | N/A | N/A | N/A | N/A | N/A | Will this replace all states credentialing and privileging contracts for those ARNG states who currently do this in house? | No, this will not be a replacement. | |
| 10 | N/A | N/A | N/A | N/A | N/A | Does the Army National Guard still have a CAQH subscription? | No, the ARNG does not have a CAQH subscription. | |
| 11 | N/A | N/A | N/A | N/A | N/A | How much travel is expected? | Reference PWS paragraphs 1.4.12, 5.4.4: Estimated one-two trips annually. | |
| 12 | N/A | N/A | N/A | N/A | N/A | Would the government please provide the incumbents current staffing model? | See response to Question #3 | |
| 13 | Solicitation / RFP | SF 1449, Block 8 | 1 | The solicitation is currently due on a Federal Holiday (Memorial Day). Will the Government consider extending the due date to 3-Jun-2022? | Yes - The solicitation closing date will be updated to reflect 06 June 2022 | |||
| 14 | Solicitation / RFP | Solicitation Narrative | 3 | This section states The Government intends to issue a single firm-fixed price (FFP) award for a six-month with four one-year (12-month) options. However, the PWS paragraph 1.3 on page 2 of 34 states The PoP for the contract will be a one-year base with four one-year options, and up to a six-month extension. Which is correct? | PoP shall be for a six-month base and four one-year (12) month options; the PWS will be revised to refer the reader to the delivery schedule in the solicitation. | |||
| 15 | Solicitation / RFP | Use of Non-Government Advisors, Item (4) | 5 | Are offers required to submit the proprietary information/nondisclosure agreement to Western Door Federal by 20 May 2022 or by the final due date of the proposal? | NDAs are due with your proposal submissions on 06 June 2022; correction will be made to the solicitation document. | |||
| 16 | Solicitation / RFP | RFP | Use of Non-Governmental Advisors | 5 | The requested email subject line states the due date to be "20 May". Can the government confirm this is a typo and should be "30 May. | See response to question #15. | ||
| 17 | Solicitation / RFP | Proposal Format, Item 3 | 6 | Will the Government accept Volumes I - III and Volume V in Adobe PDF format? | Yes - all volumes, with the exception of volume IV (Pricing Matrix), can be in Adobe PDF format. Volume IV (Pricing Matrix), shall be in MS Excel, utilizing Attachment 0002 | |||
| 18 | Solicitation / RFP | RFP | Proposal Format Table | 7 | Section 3 of Volume III asks for "Completed Past Performance Questionnaires", but the Past Performance Questionnaire description states that once filled out they are to be sent directly to the Contracting Officers. Are offerors expected to also ask for a copy of the filled out PPQ form to include with their proposal? | In accordance with the solicitation, Addendum to FAR 52.212-1 instructions to offerors states that the past performance questionnaires should submitted directly to the Government by the person completing the reference. It is the Offeror's responsibility to ensure a complete proposal package is submitted. | ||
| 19 | Solicitation / RFP | c. Volume III (Past Performance) i. & ii | 11 | The solicitations states "Offerors shall submit past performance references. The Prime Offeror shall submit at least two, but no more than three past performance references" and that "references shall be recent and relevant. Recent is defined as performing work no more than three years prior to the release of the solicitation. Relevant is defined as work performed under a contract or order that is the same or similar in size, scope, and complexity as the work described in the PWS and has an annual dollar value of at least $500,000.000, held as either a prime or major subcontract, with performance of at 12 months". Given the limited number of federal medical credentialing contract opportunities, would the government please change the definition of "recent" from work performed no more three years prior to work performed no more than five years prior? | The Government will consider work performed not more than five years prior to the date of the RFP issuance as being recent. This has been corrected in the solicitation via Amendment 0001. | |||
| 20 | Solicitation / RFP | RFP Volume III Past Performance - ii | 11 | This section states: Relevant is defined as work performed under a contract or order that is the same or similar in size, scope, and complexity as the work described in the PWS and has an annual dollar value of at least $500,000.000. Did the Government intend to state $500 thousand or $ 500 million? | The correct value is $500,000.00, which has been revised in the solicititation via Amendment 0001. | |||
| 21 | Solicitation / RFP | C | 41 | The Government currently intends to evaluate each past performance "individually" in relation to the requirement before assessing them in their "totality" based on combining each individual evaluation. We ask the Government to consider revising their evaluation to review the "collective" coverage of each Team's past performance submissions as a whole rather than combining the individual evaluations based on individual aspects. This allows a qualified team to highlight different contracts where they have experience providing these services that when put together show their capability to manage, execute and deliver a contract of similar size, scope and complexity. | Please be advised, the Government will evaluate each past performance reference submitted by an Offeror with their proposal based on the quality, relevancy, and currency of the past performance reference. Considering the Offeror's past performance references, including those submitted by the Offeror for its proposed major subcontractors, the Government will assign a single, Performance Confidence rating consistent with the definitions incorporated in Table 3 (Performance Confidence Assessment) of the solicitation. | |||
| 22 | PWS (Attachment 0001) | 1.1 -1.2 | 1 | Is the 3000 medical personnel to credential per contracted person or annual total for all? | The EST. 3000 providers is a combination of initial one-year or recredentialed 2-year cycles. All providers are either military or civilian. | |||
| 23 | PWS (Attachment 0001) | 1.3 (Period of Performance) | 2 | Can the government confirm that the Period of Performance for this award of this solicitation is a 1 year base + 4 option years and an up to 6 month extension | See response to Question #14 | |||
| 24 | PWS (Attachment 0001) | 1.3 | 2 | What are the POP dates? | Official PoP dates are TBD - PoP dates will correspond with six-month base with four one-year options and up to a six-month extension. See delivery schedule. | |||
| 25 | PWS (Attachment 0001) | 1.4.1 | 2 | Can the Government confirm that all work will take place at the Contractor's facility or remote/telework locations and there will be no onsite personnel required? | Reference PWS paragraph 1.4.1 | |||
| 26 | PWS (Attachment 0001) | 1.4.1.3 | 2 | Are credentialing personnel to work on drill weekends onsite of the a PHA/ drill event or virtually available either Teams or available by phone on the drill weekend? | Reference PWS paragraph 1.4.1 | |||
| 27 | PWS (Attachment 0001) | 1.4.1.3 | 2 | This section identifies a need for flexible non-traditional business hours to support drill weekends. Historically do drill weekends occur on the same dates for all Reserve Units or will we be required to provide support 7 days a week? | No set drill schedule, up to the vendor to propose how they will cover this request. | |||
| 28 | PWS (Attachment 0001) | 1.4.5.1 | 4 | Will all contract employees require a CAC for access to Government maintained and stored data on Government Information Systems? | CACs will be required for all employees as all systems are CAC authenticated and on various Windows Platforms. There is no need for access to Government network. | |||
| 29 | PWS (Attachment 0001) | 1.4.5.2.6 | 6 | The PWS states "the contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require access to a Government computer network". Given that AKO has been sunset, is this still a valid requirement, and are their new requirements to access a Government computer network? | AKO was replaced by ICAM-Identity, Credential, and Access Management (ICAM); the PWS has been revised to correct this information via Amendment 0001. | |||
| 30 | PWS (Attachment 0001) | 1.4.5.3 | 6 | All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. Are training hours for AT Level 1 billable hours? | Yes, training should be included in the Firm Fixed Price proposal. All hours to perform this effort, to included required training, should be included within the FFP price of the effort and may not be billed above and beyond the FFP. | |||
| 31 | PWS (Attachment 0001) | 1.4.5.5 | 6 | Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. From a project management perspective, are there any restrictions on types of telephones/systems (Apple vs Android) or restrictions on any calling applications that are in general use (WhatsApp, Signal, etc.)? | No, there are not any restrictions on types of telephones/systems (Apple vs Android) or restrictions on any calling applications that are in general use. However, COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. | |||
| 32 | PWS (Attachment 0001) | 1.4.6 | 8 | Physical Security: The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured. Does this require 24/7 physical security provided by the Contractor? | All proprietary/protected information is housed within in a secured authenticated website. There is no need to safe guard equipment. However, the vendor is responsible for CAC, password, PII, HIPAA, and emailing of sensitive information. | |||
| 33 | PWS (Attachment 0001) | 1.4.5.11 | 8 | Operations Security (OPSEC) Training. In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Are training hours for OPSEC training billable hours? | See response to question #30 | |||
| 34 | PWS (Attachment 0001) | 1.4.12 | 10 | The PWS states "The contractor shall travel to locations within the 54 S/Ts as mission dictates during the performance of this contract to attend and support credentialing boards". How often and to how many S/T should the contractor plan to travel to in order to price this requirement? | The Government is providing a plug number for travel. For the purposes of proposing, Attachment 0002 Pricing Matrix provides a set value for CLINs 0002, 1002, 2002, 3003, 4002, and 5002. Travel is defined in PWS 1.4.12. Travel will be 1-4 times per year and locations will be provided upon contract award. The travel will be in support of quarterly C2P2/MEDAG boards and the SMALL contract support team may be required. Travel will be billed under ODC CLINs (Cost - No Fee) 0002, 1002, 2002, 3003, 4002, and 5002. As such, the contractor need not provide additional pricing during the solicitation for travel. However, during performance of the contract all travel costs will be submitted and approved by the COR prior to travel execution to ensure adherence with regulation and ceiling values. | |||
| 35 | PWS (Attachment 0001) | 1.4.12 | 10 | We request the Government provide an ODC CLIN for the "cost of shipping training aids" as this is clearly a required item to fulfill the PWS requirements and should be priced separately and not "borne by the contractor" as an unpriced/free service to the Government. | Our proprietary training is virtual LMS training, no training aids needed. All submissions must be in digitial formats. If the contractor elects to have hard copies its at their expense. | |||
| 36 | PWS (Attachment 0001) | 1.4.12 | 10 | We request the Government to provide an ODC CLIN with a plug number to cover the costs of shipping training aids, which is customary practice on other NGB contracts for training services. | See response to question # 35 | |||
| 37 | PWS (Attachment 0001) | 3.0 and 3.1 | 13 | Can the Government confirm that it is the contractor's responsibility to provide all equipment (telephones, computers, office equipment) and that no Government-furnished equipment will be provided? | Yes, it is the contractors responsibility to provide all equipment necessary to perform this effort. The government will not provide any GFE/GFP. | |||
| 38 | PWS (Attachment 0001) | 3.1 | 13 | The PWS states that all the contractor will provide all required workspace to include computers to perform the work. Are government owned computers on a .mil network required to access any of the required data systems necessary to perform the work for this contract? Is yes, will the government provide those computers? | See response for question # 37. | |||
| 39 | PWS (Attachment 0001) | 3.1 | 14 | Is the contractor to provide personal / or company CAC enabled computers, office space, telephone, business cards, office supplies, printer, scanner, and internet? | The Contractor is responsible for providing equipment; no GFE/GFP will be provided | |||
| 40 | PWS (Attachment 0001) | 3.1 | 14 | All contactors assigned to support this requirement will obtain Property, Material, | ||||
| Equipment and Services (GFP/M/E/S) through the incumbent vendor. Who is the incumbent vendor? | See response to question #1 | |||||||
| 41 | PWS (Attachment 0001) | 5 | 14 | How many personnel is the contractor required to supply? | See response to question #3 | |||
| 42 | PWS (Attachment 0001) | 5.1 | 14 | The contractor shall utilize a Commercial off-the-shelf (COTS) product with enhanced graphics and visualization for ARNG credentialing data reporting. What COTS product is currently being used? | MEDCHART is the Government off-the-shelf (GOTS) system / product being utilized in support of the file management portion of the requirement. It is up to the Contractor to identify their proposed COTS system for monthly reporting. The COTS software must be DISA approved and compatable with Microsoft or Windows. | |||
| 43 | PWS (Attachment 0001) | 5.1.1 | 14 | The PWS state the contractor shall utilize a Commercial off-the-shelf (COTS) product with enhanced graphics and visualization for ARNG credentialing data reporting. What COTS products are currently being used? | See response to question #42 | |||
| 44 | PWS (Attachment 0001) | 5.1.1 | 14 | What is the current COTS product in use on the contract? | See response to question #42 | |||
| 45 | PWS (Attachment 0001) | 5.1.1 | 14 | Does the Government have licenses to the COTS product in use and will personnel be able to use these licenses or is it the responsibility of the contractor to obtain licenses for the COTS product? | See response to question #42 | |||
| 46 | PWS (Attachment 0001) | 5.1.3 | 14 | The PWS states "The contractor shall ensure the data reporting software used is approved and supported by current Defense Information Systems Agency (DISA)/NGB/ARNG organizational and security requirements, to ensure access and functionality is available to the Government". What data reporting software is currently being used? | See response to question #42 | |||
| 47 | PWS (Attachment 0001) | 5.1.3 | 14 | Is the current COTS data reporting software approved by DISA/NGB/ARNG? | Yes - the COTS software is approved by DISA/ANGB/ARNG. | |||
| 48 | PWS (Attachment 0001) | 5.1.3 | 14 | The contractor shall ensure the data reporting software used is approved and supported by current Defense Information Systems Agency (DISA)/NGB/ARNG organizational and security requirements. What data reporting software is currently being used? | See response to question #42 | |||
| 49 | PWS (Attachment 0001) | 5.1.4 | 15 | The PWS states "the contractor shall track and provide near real-time reports, daily, weekly, and monthly including credentialing program data metrics, credentialing details broken down by HQ, State, and Territories utilizing the proprietary government system PMT". Does PMT have reporting capabilities to generate these reports or can data be extracted from PMT to be used with the COTS software required to enhance reports? | Yes, manually to both questions | |||
| 50 | PWS (Attachment 0001) | 5.1.4 | 15 | The PWS states "the contractor shall track and provide near real-time reports, daily, weekly, and monthly including credentialing program data metrics, credentialing details broken down by HQ, State, and Territories utilizing the proprietary government system PMT". Can the government please share the current user manual for PMT so that system capabilities are understood. | The Government does not have a PMT user manual to provide. We have provided via Amendment 0001 a PMT training package. | |||
| 51 | PWS (Attachment 0001) | 5.2 | 16 | The PWS states that there are an estimated 3,000 ARNG military and non-military providers. Would the government please provide a breakdown of the number of privileged and non-privileged providers? | All 3000 providers will require credentialing and privileging and are made up of a combination of Medical Corps, Dental Corps, Nurse Corps, Specialty Corps, and Behavioral Health. | |||
| 52 | PWS (Attachment 0001) | 5.2.1 | 16 | Does NGB intend to fund an additional ODC CLIN for paid verifications completed for initial accessions? | No, these costs should be included in your FFP amount. Please see PWS Section 5.2.4 for the estimate of 700 initial accessions per year. | |||
| 53 | PWS (Attachment 0001) | 5.2.2 | 16 | The PWS states "the contractor shall consistently perform comprehensive reviews on PCFs, identify all missing and expiring documents, and replace/upload all items that are set to expire with the new documents". Does PMT provide capabilities to track the expiration status of each individual credentialing document? | No, PMT does not provide the capability. It would have to be done manually.. | |||
| 54 | PWS (Attachment 0001) | 5.2.6 | 17 | The contractor shall conduct a State Conference call for each of the 54 S/Ts on a monthly basis. Can this be a single call for all participants each month or are we required to schedule a call with each of the 54 S/Ts? | Individual calls will need to be schedules with each of the 54 S/T. | |||
| 55 | PWS (Attachment 0001) | 5.2.7 | 17 | The contractor shall provide technical helpdesk system support to include JCCQAS and PMT system usage, access support, trouble shooting, and will ensure support is available for all ARNG JCCQAS and PMT users during the established business hours outlined in 1.4.4. Paragraph 1.4.4 does not address business hours, will the Government please provide the hours for help-desk support? | Reference PWS paragraphs 1.4.1.1 through 1.4.1.3; help-desk support hours remain consistent with business hours. | |||
| 56 | PWS (Attachment 0001) | 5.2.7 | 17 | The contractor shall provide technical helpdesk system support. Does the Government expect us to physically man the help desk during business hours or can the requests be recorded and then answered within 8 business hours of receipt? | There will be a combination of both with live support during core business hours. | |||
| 57 | PWS (Attachment 0001) | 5.4.4 | 18 | The contractor shall administratively support coordination and conducting virtual or physical boards. Will the physical boards be held at Government or Contractor provided sites? | Depends on whom/where the new awardee is located. However historically the Government has hosted these events for the past 5+ years. | |||
| 58 | PWS (Attachment 0001) | 5.3.1.2/5.6 | 18 | 5.3.1.2 states that the contractor should anticipate between 1200-1500 ICTBs per year and 5.6 states the contractor should anticipate approximately 1000 ICTBs per year. Can the government please clarify the anticipated annual ICTB requirements. | The number of ICTBs can't be exactly accounted for due to influx of mission need. Historically, est. 1200 ICTBs have been completed. Each year the number can range between 1000-1500. | |||
| 59 | PWS (Attachment 0001) | 5.5 | 19 | The PWS states "the contractor shall provide administrative support, coordinate, and facilitate adverse action activities". Will the contractor be conducting the required risk assessments for adverse action or is that the role of the government? What is the scope of the contractors requirements in regards to adverse actions? | The vendor will be responsible for performing PSV's, credential file review, electronic application reviews, NPDB and State licensure board reviews. If anything negative is identified the vendor is responsible for identifying the issues, reporting up to the Government, and preparing the necessary adverse action case files. | |||
| 60 | PWS (Attachment 0001) | 5.4.7 | 19 | The PWS states "the contractor shall provide each provider electronic notification of the board's decision and when the provider's privileges have been granted". The system of record, JCCQAS, does this automatically. Are you requesting the Contractor to send out additional electronic notification? | Yes, the Contractor is to send out additional electronic notification(s). | |||
| 61 | PWS (Attachment 0001) | 5.7 | 20 | The PWS states "the contractor shall provide ARNG credentialing training (telephonically, virtually, individual self-paced, or in person) to all ARNG program users". Does the government have established training curriculum and delivery platform (LMS) to deliver the required C2P2-IQ training in the various formats (telephonically, virtually, or individual self-paced) or will the contractor need to develop these capabilities from scratch? | Yes, currently set up on a LMS platform | |||
| 62 | PWS (Attachment 0001) | 5.7.1.10 | 21 | The contractor shall perform ongoing telephonic JCCQAS/PMT user system support for HCPs and system users by answering “how to” questions, Is this considered part of the help desk support identified in paragraph 5.2.7? | Yes, this is considered part of the help desk support as identified in PWS paragraph 5.2.7. | |||
| 63 | PWS (Attachment 0001) | 5.8.1 | 22 | Can the Senior / Lead Credentialing specialist be completed one personnel or is that expected to be completed by 2 personnel? | The Government will not provide the current incumbents staffing model, technical plan or any other information that is proprietary in nature. It's offeror's responsibility to provide their proposal. | |||
| 64 | PWS (Attachment 0001) | 5.8.1 | 22 | Can the Senior / Credential Trainer be completed by the same personnel or is the expected to be completed by 2? | The Government will not provide the current incumbents staffing model, technical plan or any other information that is proprietary in nature. It's offeror's responsibility to provide their proposal. | |||
| 65 | PWS (Attachment 0001) | 5 | Can the Government clarify if Provider Management Tracker tool maintenance and upgrade is a requirement of this solicitation? | No, it is part of a separate contract. | ||||
| 66 | PWS (Attachment 0001) | 5 | Can the Government confirm if the PMT will be available on Day 1 of contract performance? | Yes, it is available if the appropriate security, CAC, and training requirements have all been met. PMT is live and currently being used. | ||||
| 67 | PWS (Attachment 0001) | 5 | Is the PMT approved by DISA/NGB/ARNG? | Yes, PMT is approved by DISA/ANGB/ARNG. | ||||
| 68 | PWS (Attachment 0001) | In order to adequately scope this requirement can the Government provide a historical Level of Effort on the previous contract by labor category as a baseline? | See response to Question #3 | |||||
| 69 | Pricing Matrix (Attachment 0002) | 1 | Can continuing education course be added in fringe benefits? | The contractor shall follow their companys policies and procedures when proposig this effort. | ||||
| 70 | NDA (Attachment 0006) | Referencing the non-disclosure is this to sub-contract for Western Door Federal LLC ? | The Government does not understand this question. Western Door Federal LLC is employed by the National Guard. Western Door has been tasked to provide non-advisory support to the Government during the source selection / proposal evaluations. See the solicitation under "Use of Non-Government Advisors" for more information. |
&"Times New Roman,Regular"&16Attachment 0004- Consolidated Solicitation Question and Answer Log
W9133L22R1002 ARNG C&P SVCS
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