B08_Attachment 0001_ARNG C and P_PWS (08Mar22).pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Centralized Credentialing and Privileging Program Management Services For the Army National Guard (ARNG)

MARCH 2022

1.0 General:

1.1 Scope: The contractor will provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Centralized Credentialing and Privileging Services to the Army National Guard (ARNG) Office of the Chief Surgeon (CSG), as defined in this PWS. Credentialing is a process that ensures healthcare providers have the proper qualifications, training, licensure, and ability to provide direct patient care. Credentialing is an important step in establishing a clinical practice and professional military credentialing is complicated. While the overall process of credentialing health care providers includes the commercial sector, military credentialing is unique as we have additional verification requirements, processes, regulations, and the exclusive requirement of the Federal Tort Claim Act (FTCA) coverage. FTCA is the Government’s malpractice insurance for our health care providers and only is applicable in when our service member are in a military status. Military Healthcare Institutions are responsible for keeping our service members and patients safe while delivering high standards of care. In total, the ARNG credential and privilege approximately 3,000 Military and Non- Military Health Care Providers (HCPs), for example but not limited to; Physicians, Physician Assistants, Nurse Practitioners, Nurses, Dentists, Directors of Psychological Health, Optometrists, and Pharmacists. In the context of healthcare, “credentialing” describes a process of assessing and reviewing the qualifications of the health care practitioner. The credentialing process includes review of the licensure, training and education of skilled health care providers. Additionally, it assures their clinical competency and that they maintain regulatory compliance in their training scope of practice. To accomplish this, military facilities must provide proof of the competency of their providers. The contractor will provide operational program support for credentialing and privileging of privileged and non-privileged HCPs, to include but not be limited to;

new accessions into the ARNG, maintenance of current credentialed and privileged HCPs, mobilizations and training requirements for HCPs, ongoing program training for users, coordinators, and privileging authorities, technical system support within the Department of Defense (DoD) approved system of record Joint Centralized Credentials Quality Assurance System (JCCQAS), and preparation/coordination of credentialing boards. Additionally, a requirement for primary source verification and adverse case management is required by Defense Health Agency Procedures Manual (DHA PM)

6025.13 (all volumes) and Army Regulation (AR) 40-68 and any other regulatory guidance as appropriate. Privileging is the process that health care organizations employ to authorize practitioners to provide specific health care services. All medical personnel within the ARNG hold an Area of Concentration (AOC) that correspond to their clinical specialties. The credentialing and privileging process within the Army is governed by AR 40-68, Department of Defense Instruction (DoDI) 6025.13, DHA PM

6025.13 (all volumes 1-7), Office of the Surgeon General (OTSG) Medical Command (MEDCOM) Credentialing & Privileging Standardization policy 17-041, the Credentials

Certification and Privileging Preparation (C2P2) Board Charter and other supporting operational policies and guidance.

1.2 Background: The Military Health Systems (MHS) Human Capital Strategic Plan for 2008-2013 established the goal to define and deploy a standardized credentialing and privileging system across the military services. These strategic plans also established goals for ensuring that information is accessible to military health system leaders at all levels to promote informed decision-making. The requirement was further expanded in June 2010 to incorporate centralization of the credentialing and privileging system. The ARNG sought to secure a comprehensive centralized ARNG credentialing and privileging support program, to improve the overall mission readiness for approximately 3,000 privileged and non-privileged HCPs. The management of credentialing and privileging as a centralized program will ensure ARNG remains compliant with all regulatory and statutory governance. This effort will provide a medically-ready and proactive force through continuous monitoring of health statuses, identifying medical threats, and finding the means to provide protection and improved health for individuals.

1.3 Period of Performance (PoP): The PoP for the contract will be a one-year base with four one-year options, and up to a six-month extension in accordance with (IAW) Federal Acquisition Regulation (FAR) 52.217-8: Option to Extend Services.

1.4 General Information:

1.4.1 Place and Performance of Services: Place and Performance of Services will be at the incumbent’s facility and or various remote telework places.

1.4.1.1 The contractor shall provide the bulk of services between the core business hours of 0800-1700, Eastern Standard or Eastern Daylight Savings time (EST), (depending upon the time of year) on Monday through Friday, except on recognized United States (U.S.) holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. The contractor’s support services shall encompass all of ARNG States and Territories (S/Ts) during the core business hours of their respective time zones. The Government recommends the contractor to maintain the traditional 40 hours of work per week for their personnel, while allowing a “flexible” work schedule that will accommodate the variable time zones of the of ARNG’s State, Territory, and Regional geographical locations.

1.4.1.2 The U.S. uses nine standard time zones: from east to west they are Atlantic Standard Time (AST), EST, Central Standard Time (CST), Mountain Standard Time (MST), Pacific Standard Time (PST), Alaskan Standard Time (AKST), Hawaii-Aleutian Standard Time (HST), Samoa Standard Time (UTC-11) and Chamorro Standard Time (UTC+10). Additional areas of support will include Central European Time (CET) and Eastern European (EET) time zones.

1.4.1.3 The ARNG is unique in the fact that traditional Guard Soldiers conduct business on scheduled drill weekends. Drill weekend support is required in order to meet ARNG mission requirements. Historically drill weekends typically start on Friday and run through Sunday, and are located in different time zones. This creates a need for flexible non-traditional business hours of support. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within the PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Telework is authorized for this requirement.

1.4.1.4 Telework: The Government may permit telework by contractor employees when determined to be in the best interest of the Government in meeting work requirements.

In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.1.5 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.6 The contractor’s employees shall become familiar with and obey the regulations while on an installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The Contractor shall not perform services on recognized U.S. holidays. All recognized holidays can be found at: https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/. Most Federal employees work on a Monday through Friday schedule. For these employees, when a holiday falls on a non-workday (Saturday or Sunday) the holiday usually is observed on Monday (if the holiday falls on Sunday) or Friday (if the holiday falls on Saturday). The Contractor shall be responsible for knowing when Federal holidays are recognized as this may impact the status of Federal facilities and contractor access to such facilities.

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed IAW this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) no later than (NLT) ten days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract IAW the Quality Assurance Surveillance Plan (QASP).

This plan is primarily focused on what the Government will do to ensure that the contractor has performed IAW the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements: The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DoD, Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors requiring Common Access Card (CAC): The CAC is the DoD Federal Personal Identity Verification (PIV) credential. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated Tier 1 or an equivalent or higher investigation IAW Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple non DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of six-months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the Federal Bureau of Investigation (FBI) fingerprint check and a successfully scheduled Tier 1 investigation at the Office of Personnel Management (OPM).

Sponsorship and enrollment information about each applicant must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either the Real-Time Automated Personnel ID System (RAPIDS) using the DD Form 1172-2 or the Trusted Associate Sponsorship System (TASS).

1.4.5.2 In accordance with Department of Defense Manual (DoDM) 1000.13-M-V1, DoD Identification (ID) Cards, January 23, 2014, initial issuance of a CAC requires, at a minimum, the completion of a FBI fingerprint check with favorable results and submission of a Tier1 (or investigation approved in Federal Investigative Standards) to the Under Secretary of Defense for Intelligence (USD(I)) approved investigative service provider. The issuance of a CAC will be based on four criteria: (a) eligibility for a CAC;

(b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-2, PIV of Federal Employees and Contractors, August 2013, and DoD Manual 5200.02, Procedures for the DoD Personnel Security Program (PSP), April 3, 2017, and (d) verification of a claimed identity.

1.4.5.2.1 Homeland Security Presidential Directive (HSPD)-12 Background Investigation Requirements. The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them, and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form (see attachment 1 below). The COR will review the form for completeness and accuracy and forward it to the National Guard Bureau (NGB) Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation (BI) will be initiated. The contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.2.2 Trusted Associate Sponsorship System (TASS). The contractor shall process CAC applications through the TASS, the procedures for which are described below.

Although there is no requirement for the contractor to designate a “Corporate Facility Security Officer" (FSO) to serve as its single point of contact for the BI, the TASS application process and other CAC and security-related matters, such designation facilitates these processes. If a Corporate FSO is not established, all contractor employees requiring a CAC will be required to process their own applications. The submission process for CAC applications is as follows:

1. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA). The TASS TA for this requirement will be: Ms. Renee Greer, 703-607-9532 or renee.l.greer.civ@mail.mil

2. The Government will establish a TASS application account for each CAC Request and will provide each contractor employee a user ID and password, via email, to the contractor’s FSO or contractor employee. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://tass.dmdc.osd.mil/tass/ . The contractor’s FSO or contractor employee shall follow up to ensure that the TA is processing the request.

3. The Government will inform the contractor's applicant, via email, of one of the following:

a. Approval.* Upon approval, the information is transferred to the DEERS database and an email notification is sent to the contractor with https://tass.dmdc.osd.mil/tass/ instructions on obtaining their CAC. The contractor proceeds to a RAPIDS station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

b. Rejection.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Return. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

1.4.5.2.3 The contractor shall manage requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The contractor shall provide at least ten calendar days advance notice to the TA, unless there are extenuating circumstances approved by the COR or KO.

1.4.5.2.4 The contractor shall return issued CACs to the COR upon departure or dismissal of each contractor employee, and shall obtain a receipt for each card and provide it to the TA/COR.

1.4.5.2.5.1 Failure to comply with these requirements may result in withholding of final payment.

1.4.5.2.6 The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a Government computer network. Note: If employees of a contractor lose the privilege to access AKO, they lose the ability to renew their CAC. Therefore, it is critical that contractor employees maintain their AKO accounts.

1.4.5.2.6.1 Registration for new accounts or reset of AKO email addresses can be done by going to: https://amid.us.army.mil/suite/designer and registering as an "Army Guest," with the sponsor being the COR or a COR- designated individual if the COR is ineligible to Serve as an AKO Sponsor.

1.4.5.3 Awareness Training (AT) Level 1. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website:

https://jko.jten.mil/courses/atl1/launch.html.

1.4.5.4 RESERVED

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence https://amid.us.army.mil/suite/designer https://jko.jten.mil/courses/atl1/launch.html organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Army Enterprise Info structure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.6.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.6.2 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://atc.us.army.mil/iastar/docs/Training_BBP.pdf).

1.4.5.6.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.6.4 Protect IS and IS peripherals located in their respective areas IAW physical security and data protection requirements.

1.4.5.6.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.7 Army Training Certification Tracking System (ATCTS). All contractor employees with access to a Government information system shall be registered in ATCTS (https://atc.us.army.mil/iastar/index.php) at commencement of services, and shall successfully complete the DoD Information Assurance (IA) Awareness training prior to access to the IS and then annually thereafter. (https://iatraining.us.army.mil/).

1.4.5.8 Information Assurance (IA) Training. All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter.

1.4.5.9 Information Assurance (IA)/Information Technology (IT) certification. Information Assurance (IA)/Information Technology (IT) certification. All contractor employees performing services involving IA/IT functions shall comply with DoD and Army workforce training requirements in Department of Defense Directive (DoDD) 8140.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract performance or appointment to IA/IT functions. In accordance with DoD 8570.01-M, Defense Federal https://atc.us.army.mil/iastar/docs/Training_BBP.pdf https://atc.us.army.mil/iastar/index.php

Acquisition Regulation Supplement (DFARS) 252.239.7001, and AR 25-2, contractor employees supporting or performing IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.4.5.10 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services IAW DFARS 224.103 Personally Identifiable Information and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.11 Operations Security (OPSEC) Training. In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm .

1.4.5.12 OPSEC Standard Operating Procedure (SOP)/Plan. The contractor shall develop an OPSEC SOP/Plan and provide it to the COR within 90 calendar days of contract award to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan shall include a process to identify the Government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. The contractor shall implement OPSEC measures as required by the Government. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The contractor shall ensure this individual becomes OPSEC Level II certified within 90 days of appointment as OPSEC coordinator in accordance with AR 530-1. Contractor shall provide a copy of the certification to the COR NLT 15 days after completion.

1.4.5.13 RESERVED

1.4.5.14 RESERVED

1.4.6 Physical Security: The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 RESERVED

1.4.6.1.1 RESERVED

1.4.6.1.2 RESERVED

1.4.6.1.3 RESERVED

1.4.6.2 RESERVED

https://securityawareness.usalearning.gov/opsec/index.htm

1.4.7 RESERVED

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5 – Post award Orientation. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11 Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17 – Application of Labor Laws to Government Acquisitions.

1.4.12 Contractor Travel: The contractor shall travel to locations within the 54 S/Ts as mission dictates during the performance of this contract to attend and support credentialing boards. The contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR recommendation for approval and/or authorization by the KO prior to travel arrangements being made. Note: COR may authorize travel if fully funded travel CLIN exists and funding is validated prior to travel arrangements being made. KO approval is only necessary if funding is unavailable or KO has retained COR responsibilities. The contractor may be required to travel to off-site training locations and to ship training aids to these locations in the performance of this contract. The cost of shipping training aids shall be borne by the contractor.

1.4.13 Data Rights: The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5 – Organizational and Consultant Conflicts of Interest. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase In / Phase Out Periods (PI/PO): To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 60 days phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. (NOTE:

PI/POs are generally only required if the current contract that this acquisition will replace contains FAR 52.237-3, Continuity of Services. This clause is used for critical services that must not experience a break in services and the Government anticipates difficulties during the transition from one contractor to another. The clause requires the incumbent contractor to work with the new contractor to transition performance. If you require a

PI/PO, you must ensure your package is submitted to the KO with enough time to implement the PI/PO after award.)

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEI Army Enterprise Info structure AKO Army Knowledge Online AKST Alaskan Standard Time AOC Area Of Concentration AQL Acceptable Quality Level AR Army Regulation ARNG Army National Guard AST Atlantic Standard Time ATCTS Army Training Certification Tracking System

AT/OPSEC Antiterrorism/Operational Security AUP Acceptable Use Policy BBP Best Business Practices BI Background Investigation C2P2 Credentials Certification & Privileging Preparation Board C2P2-IQ Credentials Certification and Privileging Preparation Intelligence

Quotient CAC Common Access Card CET Central European Time CFP/M/E Contractor Furnished Property, Materials, and Equipment CM Contract Manager COMSEC Communications Security CONUS Continental United States (excludes the states of Alaska and

Hawaii, the territories of Guam, Puerto Rico and the U.S. Virgin Islands but does include the District of Columbia

COOP Continuity of Operations Planning COR Contracting Officer Representative COTS Commercial-Off-the-Shelf CSG Chief Surgeon CST Central Standard Time DEERS Defense Enrollment Eligibility Reporting System DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense DoDD Department of Defense Directive DODI Department of Defense Instruction DoDM Department of Defense Manual DHA Defense Health Agency DISA Defense Information Systems Agency e-APP Electronic Application EET Eastern European Time e-QUIP Electronic Questionnaires for Investigations Processing EST Eastern Standard Time FAR Federal Acquisition Regulation FBI Federal Bureau of Investigation FPCON Force Protection Condition FSO Facility Security Officer FTCA Federal Tort Claim Act GFP/M/E/S Government Furnished Property/Material/Equipment/Services GSA General Services Administration HCP Health Care Provider (Military and Non-Military) HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive HST Hawaii-Aleutian Standard Time IA Information Assurance IAW In Accordance With ICTB Inter-facility Credentials Transfer Briefs ID Identification IS Information System(s)

JCCQAS Joint Centralized Credentials Quality Assurance System JTR Joint Travel Regulation KO Contracting Officer MEDCHART Medical Electronic Data (for) Care History and Readiness

Tracking MEDCOM Army Medical Command AMEDD&CS Army Medical Department Center and School MHS Military Health System MQA Medical Quality Assurance MST Mountain Standard Time MTC Medical Training Conference MTF Military Treatment Facility NGB National Guard Bureau OPM Office of Personnel Management

OTSG OTSG

PCF Provider Credential File PEC Professional Education Center PII Personally Identifiable Information PI/PO Phase In/Phase Out PIV Personal Identity Verification POC Point of Contact PM Program Manager PMT Provider Management Tracker POP Period of Performance PRS Performance Requirements Summary PSIP Personnel Security Investigation Portal PSV Prime Source Verification PST Pacific Standard Time PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RAPIDS Real-Time Automated Personnel Identification System S/T States and Territories TA Trusted Agent TASS Trusted Associate Sponsorship System U.S. United States USD(I) Under Secretary of Defense for Intelligence UTC+10 Chamorro Standard Time UTC-11 Samoa Standard Time

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

The Government will not provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The contractor will furnish the necessary workspace at their facility for their contractors to perform services outlined in this PWS to include: desk space, telephones, computers and other items necessary to maintain an office environment. All contactors assigned to support this requirement will obtain Property, Material, Equipment and Services (GFP/M/E/S) through the incumbent vendor.

3.2 RESERVED

3.3 RESERVED

3.4 RESERVED

3.5 RESERVED

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 RESERVED

4.3 RESERVED

5.0 Requirements: The contractor shall:

5.1 The contractor shall track and report all ARNG credentialing HCP file information as it pertains to but not limited to: new provider accessions credential files, provider credential file renewals, credentialing boards, Inter-Facility Credential Transfer Briefs (ICTBs), credentialing training program, Provider Management Tracker (PMT), and adverse action program.

5.1.1 The contractor shall utilize a Commercial off-the-shelf (COTS) product with enhanced graphics and visualization for ARNG credentialing data reporting. The reporting solution should include a wide range of data tracking, analytics, visualization, graphics, reports, and data modeling display capability.

5.1.2 The contractor shall provide credentialing reporting to the government that includes but is not limited to: ARNG Chief Surgeon, ARNG Clinical Operations Branch Chief, ARNG Credentialing Program Manager, ARNG program coordinators, C2P2 board members, Privileging Authorities, and ARNG program users within the 54 States & Territories. The contractor shall respond and action all reporting support requests on their scheduled submission dates (see 5.1.5 for schedule). The contractor shall answer program communications or ad hoc data requests for information (RFIs) within eight business hours.

5.1.3 The contractor shall ensure the data reporting software used is approved and supported by current Defense Information Systems Agency (DISA)/NGB/ARNG organizational and security requirements, to ensure access and functionality is available to the Government.

5.1.4 The contractor shall track and provide near real-time reports, daily, weekly, and monthly including credentialing program data metrics, credentialing details broken down by HQ, State, and Territories utilizing the proprietary government system PMT (see

5.1.5 for further details of desired metrics).

5.1.5 The contractor shall provide reporting of desired credentialing information required by ARNG CSG. It is the government’s intent to identify the required reports and work with the contractor to achieve desired formats and naming conventions within the first 30 days of contract award. All monthly reporting shall be submitted to the CSG Program Manager NLT that the 5th of each month or defined by each report below. See the following projected desired reports (additional reports may be required):

5.1.5.1 The contractor shall provide, at a minimum and NLT the 5th day of each month, a detailed report outlining any outstanding JCCQAS or PMT credentialing and privileging actions to include; C2P2 Board Member 1st Level Reviewer pending actions, privileging authority pending actions, pending provider acknowledgement actions, pending ICTB actions and a roll up of the outstanding quality assurance reviews.

5.1.5.2 The contractor shall provide, at a minimum and NLT the 5th of each month, a provider status report roster by; name, rank, State, AOC, recent board date, credentialing and privileging expiration date, current credentialing and privileging status, itemization of each file deficiencies, and any pending ICTB actions (status and deficiencies) for all healthcare providers in the ARNG. The report shall include itemization of running actions (open, in-progress, and closed), emails, and S/T RFIs.

5.1.5.3 The contractor shall provide, at a minimum and NLT the 5th day of each month, a monthly State telephonic meeting conferences reports to include; number scheduled meetings by State, date and time scheduled by State, number of actual conducted meeting by State, number of rescheduled requests and by whom, participant roster, identified non-participators by State.

5.1.5.4 The contractor shall provide, no less than twice a week, an ICTBs roll up of all ICTB requests to include; date received, start/end dates of mission, provider name, rank, AOC, State, the current provider credentialing status, list of all deficiencies, gaining facility or training site, and estimated time of when it ICTB will be initiated. This report will be used as a tracking tool to manage all ICTB requests (See 5.6 for further ICTB details).

5.1.5.5 The contractor shall provide a monthly request for information (RFI) assessment report to include; number of RFIs, by requestor-State or CSG, date and time received, actions taken, date and time closed, names of those involved.

5.1.5.6 The contractor shall provide a monthly by name and State report of how many training (online and in person) sessions were conducted, how many users registered, how many actually attended the training, and how many certificates of completion were issued.

5.1.5.7 The contactor shall provide a bi-weekly progress report, outlining the contractor’s accomplishments and deliverables that were completed, any new or changing personnel actions, identified process issues and outcomes, policy issues or concerns, and present recommendations for continuous process improvements.

5.1.5.8 The contractor shall provide the Government, within 15 days of contract award, a company organizational chart, with assigned roles and responsibilities, and assigned S/Ts. The organizational chart will include names, phone numbers and emails. The contractor shall provide the government updates to the organizational chart immediately following a contractor reorganization or any contractor personnel changes.

5.1.5.9 The contractor shall have the capability to produce ad hoc reports during the month, due to critical mission need for information. The contractor will work with CSG to identify critical mission credentialing information and report said information NLT eight business hours upon requests.

5.1.5.10 The Contractor shall provide a monthly summary of all drill weekend support provided to the 54 S/Ts NLT the 5th day of each month. The monthly summary shall include a roll up of what S/Ts requested support, how many support actions were initiated and completed, and description of the support services were provided to the field.

5.2 The contractor shall maintain all aspects of the HCP’s credentials file for an estimated 3,000 ARNG military and non-military providers in JCCQAS and PMT.

5.2.1 The contractor shall identify and conduct required prime source verifications (PSVs) within a Provider Credential File (PCF), ensure accurate completion of all PSVs, and upload all documentation required by the PSVs into JCCQAS.

5.2.2 The contractor shall consistently perform comprehensive reviews on PCFs, identify all missing and expiring documents, and replace/upload all items that are set to expire with the new documents. The contractor shall notify/escalate to ARNG program manager, when there is an incomplete document collection, deficiency, or stale pending Electronic Application (e-APP) due inaction. The contractor shall ensure these comprehensive reviews include both JCCQAS and updating PMT accordingly to align the information.

5.2.3 The contractor shall be the primary point of contact (POC) for RFIs, questions, and support required by HCPs and system/program users. The contractor shall answer program questions regarding credentialing regulatory guidance, JCCQAS system usage, credentialing business processes, and provider file documentation management.

The contractor shall respond to RFIs and requests within eight business hours with the full answer. If a partial response is necessary due to additional information or action needed, the original response will include a definitive follow up date/time/action.

5.2.4 The contractor shall receive, process, and conduct primary source verifications for pre-hire packages (Initial Accessions Provider) per established ARNG regulations and guidelines; estimated 700 per year.

5.2.5 The contractor shall create, grant access, reset, or transfer JCCQAS and PMT account records for privileged and non-privileged, military and non-military providers, supporting the ARNG credentialing program; approximately 3,000 per year. All system support requests shall be completed within eight business hours of request and follow up with a notification of completion.

5.2.6 The contractor shall conduct a State Conference call for each of the 54 S/Ts on a monthly basis. The conference calls will include a summary of the State’s providers, their current credentialing status, any outstanding actions or documents, ICTB statuses, pre/post board actions and notifications. The contractor shall document a roll up of all information and send to the S/T, post conference within eight hours of conducting the call. The contractor shall track the conference attendance and outcomes within the monthly State Conference Call report. The contractor shall submit completed report to the Program Manager NLT the 5th of each month.

5.2.7 The contractor shall provide technical helpdesk system support to include JCCQAS and PMT system usage, access support, trouble shooting, and will ensure support is available for all ARNG JCCQAS and PMT users during the established business hours outlined in 1.4.4. The contractor shall respond and action all requests for technical support within eight business hours upon requests.

5.2.7.1 The contractor shall additionally provide the technical helpdesk system support on drill weekends. The helpdesk system support will include JCCQAS and PMT system usage, access support, trouble shooting, and basic program support. The contractor shall provide the drill weekend support consistently on Saturdays and maintain an adequate work force to cover this extended support of the tasks defined within the PWS. Historically drill weekends start on Friday and run through Sunday but have found the support requests received are typically on Saturday’s only. Hours for the drill weekend support previously have been from 11:00 (EST) to 19:00 (EST) in order to provide availability to outlier ARNG locations. The contractor shall respond and action all requests for technical helpdesk system support within four business hours upon requests.

5.3 The contractor shall utilize the Government owned PMT system to track and manage the status of ARNG provider credential files and to collaborate and communicate all provider credentialing file updates. PMT is a module housed within the Medical Electronic Data (for) Care History and Readiness Tracking (MEDCHART) system. The Government will ensure the contractor has access and training is made available as needed. The contractor shall be responsible for inputs and data integrity to PMT provider records. PMT does not replace the regulatory requirements for utilizing the system of record JCCQAS. PMT provides a unified near real-time file status tracking, credentialing file management, communication, and collaboration tool that is use by the 54 S/Ts and ARNG-CSG.

5.3.1 The contractor shall update and maintain all…