PWS_Dining_Hall_Attendant_2019_v2.pdf

Ver. Aug 2019

PERFORMANCE WORK STATEMENT (PWS)

FOR

DINING HALL ATTENDANT SERVICES

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Dining Hall Attendant Services at the 185th Air Refueling Wing (I85th ARW), 2920 Headquarters Avenue, Building 265 (Dining Hall), Sioux City, IA 51111-1300 as defined in this Performance Work Statement (PWS).

1.2 Background: The 185th ARW Dining Hall is located in building 265 of the Iowa Air National Guard Base in Sioux City, Iowa. The facility is dedicated to providing full lunch meal service and other meals as required and meeting the nutritional needs of Department of Defense (DOD) personnel. Contractor tasks would include, but are not limited to, cleaning facilities, equipment and utensils; bussing tables in dining areas;

handling supplies and equipment; and maintaining quality control. Services shall be required on 12 weekends per year, normally on Regularly Scheduled Drill (RSD) weekends. Services are usually required for Saturday and Sunday of each RSD weekend, but may be required on other days of the week due to mission requirements.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months, 1 Nov 2019 – 31 October 2020, with no service required in the month of July, and three 12-month option years with an additional 6-month extension option.

1.4 General Information:

1.4.1 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays.

The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Independence Day: July 4th

1.4.2.6 Labor Day

1.4.2.7 Columbus Day

1.4.2.8 Veteran’s Day: November 11th

1.4.2.9 Thanksgiving Day

1.4.2.10 Christmas Day: December 25th

1.4.3 Place and Performance of Services: As Dining Hall Attendants (building 265), the Contractor shall provide services between the hours of 0830 and 1600 (arrival/depart times may vary based on workload as all required tasks for each duty day must be completed) on Saturday and Sunday of RSD weekends, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Additional work beyond the normal duty day, if required to complete daily tasks, will be accomplished at no additional cost to the Government. On occasion, RSDs will be consolidated and services may be required for more than two (2) days in a row. Specific RSD dates for each calendar year will be provided to the contractor as soon as they are available for planning purposes. RSD dates are subject to change.

The Government will coordinate schedule changes with contractor with as much advance notice as possible, but no less than two (2) weeks in advance. On very rare occasions, services may not be required on a RSD when mission and training objectives change. In these cases, The Government will coordinate these changes with the contractor with as much advance notice as possible, but no less than (4) weeks in advance. Performance shall be at building 265 in the Dining Facility. Meals are served from 1045 to 1230 each RSD. Meal service schedule is subject to change. Contractor will be notified as soon as possible in advance if a meal service schedule change will impact contractor work hours. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Teleworking is not authorized.

1.4.3.1 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.3.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.4 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.4.1 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a government representative).

1.4.4.2 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6 Special Qualifications: NONE

1.4.7 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.8 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.9 Identification of Contractor Employees: All contract personnel and/or escorts must be vetted to be granted a visitor pass and access to the installation. 185th Security Forces personnel will need the following information on all contract personnel and/or escorts: Full name, Date of birth, Full SSN and DL number and state of issue. This background is conducted annually to determine suitability for access to the base. Upon favorable information, the individual is then issued a visitor pass with unescorted access privileges to the base. Personnel not in possession of a photo identification will not be permitted to enter the installation. The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason.

The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

All contractor personnel including the supervisor, shall wear an approved uniform at all times while performing services under this contract. Uniforms shall consist of matching or color-coordinated shirts, slacks, aprons, hats or other appropriate hair restraints, and shoes appropriate for traversing oily and wet surfaces. Hair nets and closed-toe shoes are required. The Contract Manager and Sustainment Services Manager will jointly approve all styles of uniforms, as well as standards of dress, appearance and safety.

1.4.10 Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at

FAR 22.17.

1.4.11 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications.

This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.11 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEI Army Enterprise Infostructure AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CM Contract Manager CMRA Contractor Manpower Reporting Application COR Contracting Officer Representative DA Department of the Army DD254 Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IA Information Assurance IS Information System(s) KO Contracting Officer NGB National Guard Bureau OCI Organizational Conflict of Interest PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control

QCP Quality Control Program SSN Social Security Number TE Technical Exhibit USD(I) Under Secretary of Defense for Intelligence

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: For the cleaning of building 265 the government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include cleaning space in each building.

3.2 Materials: For the Dining Hall Attendant (building 265) the government will provide cleaning paper products (i.e. paper towels, scrubbing pads, etc.), soap, cleaning chemicals, rubber gloves/aprons, trash bags, nitrile gloves, paper hats, napkins, etc.

3.3 Equipment: For the Dining Hall Attendant (building 265) the government will provide the dish machines, mops, mop buckets, brooms, vacuum, etc.

3.4 Services: For the Dining Hall Attendant (building 265) Contractor personnel working in the dining facility may purchase food and beverages during normal duty hours, to be consumed in the dining area. Employees shall pay for each meal at the annually established meal price, to include any government authorized surcharge, and shall sign the appropriate government customer form. Contractor employees may not bring food from outside sources into the kitchen or storeroom for any purpose. Contractor personnel who bring their own food for breaks and/or lunch will be required to keep the food in the Contractor vehicle until their assigned break/lunch period. Meal and break periods will be agreed upon by the Food Service Manager and Contract Supervisor.

Meal and break times will not be allowed during meal service times.

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements: The contractor shall:

5.1 Dining Hall Attendants: This list is comprehensive, but not all inclusive. Contractor personnel shall clean and sanitize dishes, pots, pans, equipment, kitchen, and dining areas in accordance with the FDA Food Code.

5.1.1 Dishwashing Service. Remove solid and liquid materials, to include food, paper products and other waste from trays, plates, pots, pans, silverware, and other serving or eating utensils. Waste will be disposed of in approved waste containers. Scraping and pre-washing is to be accomplished to reduce the amount of particles entering the dishwasher or dishwashing machine. After pre-washing, items will be washed in a soapy solution until free of particles and sanitized by an Air Force approved method.

Items will be naturally air dried until no moisture remains and placed in appropriate storage locations designated by the Dining Facility Manager. Replenishment of all above-listed items is mandatory throughout the normal operating hours of the dining facility.

5.1.2 Spot Floor Cleaning. Ensure all floors are free of food spills and debris at all times.

5.1.3 Floor Cleaning. Clean all floors in kitchen, serving line, dining area, kitchen restrooms, storeroom, mop room, and entrance/exit areas so that no visible dirt or dust remains on floors, floor mats or runners, in corners, behind doors, or under furniture and equipment. Do not place chairs on tables at any time. The bare floors must be swept with a broom, mopped or cleaned with soapy solution, and finally sanitized with an approved sanitizing solution. Rugs and floor mats must be vacuumed on a daily basis to completely remove any visible soil or waste. The floor drains shall be cleaned daily to remove any waste.

5.1.4 Equipment Cleaning. Each day after the lunch meal, contractor personnel shall clean and sanitize the dishwashing machine and the pot and pan power soak sink, and clean the serving line area to include hot wells, countertop and cold wells. Delime the dishwashing machine and hot wells on the last day (usually Sundays). All equipment will be cleaned and sanitized and left free of food particles, residue, and other waste.

Clean the floors of the cooler and freezer and be sure they are free of any food particles.

5.1.5 Work Area Cleaning. Wash and sanitize tables in work area on an as-needed basis. Hand washing stations shall be cleaned on an as-needed basis, but at least daily. Mop well areas must be kept free from debris and food. All work areas will be thoroughly cleaned and sanitized after each meal.

5.1.6 Table Bussing Service. Remove all dishware and utensils, clean and sanitize dining room tables and chairs at sufficient intervals to ensure availability to dining facility customers. Clean and sanitize all tables and chairs following each meal. Replenish napkins, salt and pepper, and condiments as needed during serving hours and after the Saturday meal. Collect all napkin holders, salt and pepper shakers, and condiment dispensers after the Sunday meal, and store as directed by the Contracting Officer Representative.

5.1.7 Dining Area Set-up. Ensure all tables and chairs are set up in a formation designated by the COR prior to the meal period. Table covers, condiment holders, napkin holders, and other applicable dispensers will be placed on tables.

5.1.8 Window Cleaning. Clean inside and outside of all windows in dining area. In cold weather, clean inside only.

5.2: Contractor Manpower Reporting Application (CMRA):

5.2.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the 185th Air Refueling Wing via a secure data collection site.

5.2.2 The contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2019. Contractors may direct questions to the help desk at http://www.ecmra.mil.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication

Mandatory or Advisory

Website

Federal Acquisition Regulation Mandatory https://www.acquisition.gov/?q=browsefar or http://farsite.hill.af.mil/

Defense Federal Acquisition Regulation Supplement

Mandatory http://www.acq.osd.mil/dpap/dars/dfarspgi/current /index.html or http://farsite.hill.af.mil/

DoDM 5200.2 Regulation 5200.02 Procedures for the DoD Personnel

Security Program (PSP)

04/03/2017 Mandatory http://www.dtic.mil/whs/directives/corres/pub1.htm l

Homeland Security Presidential Directive (HSPD)-12

08/27/2004 Mandatory https://www.dhs.gov/homeland-security-presidential-directive-12 http://www.ecmra.mil/ http://www.ecmra.mil/ https://www.acquisition.gov/?q=browsefar http://farsite.hill.af.mil/ http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://farsite.hill.af.mil/ http://www.dtic.mil/whs/directives/corres/pub1.html http://www.dtic.mil/whs/directives/corres/pub1.html https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.dhs.gov/homeland-security-presidential-directive-12

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS) For Dining Hall Attendants

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

Performance

Objective Performance Standard Acceptable Quality

Levels (AQL) Surveillance Method / By

Whom

5.1.1 Dishwashing

Service

The contractor shall remove solid and liquid materials from dishes for the preparation and serving of food and restock clean dishes as needed throughout the meal period.

Dishwashing service does not meet performance standard not more than 3 times per year.

Periodic Inspection throughout the meal period and daily inspection at the end of each shift / COR

5.1.3 Floor Cleaning

The contractor shall ensure all floors are free of food spills and debris, swept, mopped, vacuumed accordingly.

Floor Cleaning does not meet performance standard not more than 3 times per year.

Periodic Inspection throughout the meal period and daily inspection at the end of each shift / COR

5.1.4 Equipment Cleaning

The contractor shall ensure dish machine, sinks, serving lines, walk-in coolers are cleaned and sanitized after the meal period each day.

Equipment Cleaning does not meet performance standard not more than 3 times per year.

Daily Inspection at the end of each shift / COR

5.1.5 Work Area Cleaning

The contractor shall ensure work areas (prep tables, hand wash stations, mop room) are kept clean and sanitized.

Work area cleaning does not meet performance standard not more than 3 times per year.

Daily Inspection at the end of each shift / COR

5.1.7 Dining Area Set-

up

The contractor shall ensure the dining area is set up prior to the meal period.

Work area cleaning does not meet performance standard not more than 2 times per year.

Periodic Inspection throughout the meal period and daily inspection at the end of each shift / COR

5.1.8 Window Cleaning

The contractor shall ensure the windows in the dining area are cleaned each day.

Work area cleaning does not meet performance standard not more than 3 times per year.

Daily Inspection at the end of each shift / COR

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

1.4.9 Identification Annually 1 Electronic or

Hard Copy

KO

1.4.9 Identification

Media

Return within 14 days of employee’s departure from contract performance

Original(s) Hard Copy KO

5.2 Contractor

Manpower Reporting Application (CMRA)

Annually 1 Electronic http://www.ecmra.mil