Feb 4 2020 Past Performance Questionnaire.pdf

Solicitation W912LC-20-Q-0026 Storefront and Armory Internet, Phone and Voicemail Services 4 Feb 2020

Instructions to Offeror for sending Reference Questionnaire Forms

Prepare and submit the attached documents to your past performance references:

• Cover Letter (See SAMPLE on the next page)

• Past performance questionnaire

Instruct your references to send the questionnaire directly to the Colorado National Guard Contracting Office by February 26, 2020 at e–mail address:

Cheryl.R.Peterson6.civ@mail.mil. A pre-addressed stamped envelope is recommended.

Offerors should follow-up and encourage references to return completed questionnaires in a timely manner.

OFFEROR SHOULD COMPLETE “PART I, CONTRACT IDENTIFICATION” ON THE FIRST

QUESTIONNAIRE PAGE

OFFEROR SHOULD DELETE THESE INSTRUCTIONS BEFORE SENDING OUT

QUESTIONNAIRES

mailto:Cheryl.R.Peterson6.civ@mail.mil

SAMPLE COVER LETTER

Your Company Letterhead

Date:

To:

We listed your firm as a reference for the internet & phone services we performed for your company. Our firm is submitting a quote to the Colorado Army National Guard (COARNG) for similar services.

As part of the evaluation process, the COARNG shall evaluate our firm's past performance.

Your candid response to the attached questionnaire will assist the government evaluation team in this process. We understand that you have a busy schedule and your participation in this evaluation is greatly appreciated. Please complete the enclosed questionnaire as thoroughly as possible. Understand that while the responses to this questionnaire may be released to the offeror, FAR 15.306(e)(4) prohibits the release of the names of the persons providing the responses. Complete confidentiality shall be maintained. Only one response is required.

Please return your completed questionnaire to the following Colorado Army National Guard e-mail address: Cheryl.R.Peterson6.civ@mail.mil.

This documentation must arrive NO LATER THAN February 26, 2020 so it can be evaluated with our quote.

If you have questions regarding the attached questionnaire, or require assistance, please contact the COARNG Contracting Office via email at Cheryl.R.Peterson6.civ@mail.mil.

Thank you for your assistance.

Signature and Title

Past Performance Questionnaire

Part I: Contract Identification (completed by the Offeror)

Offeror’s Name:

Address:

Point of Contact:

E-mail:

Contact phone number:

DUNS Number:

Part II: Evaluation (Completed by the respondent)

A. Respondent Identification

Company Name:

Address:

Point of contact:

E-mail address:

Point of contact telephone number:

Contract Number:

Technical Questions

1. Were the speeds stated by the vendor what you actually received?

2. In the admin portal, were you able to manage all of your locations?

3. Has the portal software version been upgraded since you started services?

4. Did the advertised speed match the speeds you are/were getting?

5. Would you hire or work with this company again?

6. Are you satisfied with the following services: Phone, Internet, Voicemail, FAX, remote administration portal and guest wireless, digital tax via portal

7. Were you able to contact 24 hour and 7 day customer service and get your problems resolved on the first try?

Yes or No

OFFEROR SHOULD DELETE THESE INSTRUCTIONS BEFORE SENDING OUT QUESTIONNAIRES