PWS_revised_10-3-2016.docx

Section C – Performance Work Statement Revised 8-22-2016

Service Delivery Summary Worksheet RESET FACILITY SUPPORT SERVICES

Contract Objective: The Contractor shall provide personnel to advise or assist the Reset Team with planning and management to support the RESET program at the Maneuver Area Training and Equipment Site (MATES) facility located at North FT Hood, TX.

Periodic Inspection / Spot Checks / Monthly

C1. GENERAL

C1.1. BACKGROUND: The Texas Army National Guard is seeking to acquire a contract service to manage and provide personnel to repair and recondition equipment under the RESET program. When Texas Army National Guard Units and equipment are mobilized to support operations in Iraq and Afghanistan, often times the equipment is transferred to the theater with the unit. In most cases, that equipment is brought back to the United States after about a year. Because of the pace of operations in the theater and the harsh conditions in Southwest Asia, the returning equipment requires repair, reconditioning and in some instances replacement. The process of bringing returned equipment back up to operating standards is referred to as “RESET” and each returned item undergoes that process if it is to be retained.

C1.2. SCOPE: The Texas National Guard Surface Maintenance program involves variable (intermittent) workload on a wide variety of Ground Support Systems (less aviation), including automotive systems, power generation systems, weapons systems (individual and crew served) and ancillary logistics services for the RESET mission. Unless otherwise specified herein, the government shall provide all supplies, equipment, tools, materials, and vendor will supply labor, and other items or services necessary to perform the management and operation of the RESET functions as defined in the Performance Work Statement (PWS). All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards and, to the extent feasible and reasonable, include the exclusive use of bio-based products. All supplies, materials and equipment to be used in the performance of work described herein are subject to the approval of the Contracting Officer Representative (COR).

C2. DESCRIPTION OF SERVICES

C2.1. The objective is to provide facility support services to the Texas National Guard (TXNG) RESET program. The contractor shall provide a full range of non-personal services to achieve maximum effectiveness and economy in operations in support of the TXNG RESET program.

C2.2. The Government will request services under this PWS by issuance of a Task Order (TO). The TO will identify the objective, scope, estimated level of effort, estimated other direct costs (e.g. travel and materials), period of performance, required schedule, deliverables and other considerations for each task. The contractor must provide personnel who possess knowledge, expertise and are highly skilled, often with specialized knowledge and experience with military regulations and policies.

C3. SUMMARY OF REQUIRED SERVICES

C3.1. The contractor shall provide a highly motivated, professional staff to perform the maintenance, repair and rebuilding of equipment services (non-personal) to support the RESET program with disciplines consistent with TXNG roles and responsibilities.

C3.2. Contractors are responsible for providing services under the contract awarded. The Government reserves the right to include additional job categories of like/similar nature to those contained in the Schedule after award.

C3.3. Schedule: Non-personal services for RESET facility support services

C3.4 Applicable Documents/Directives

C3.4.1. Maintenance Records, Form and Publications: All technical manuals, bulletins, directives, specifications and standards will be provided by the Government and shall be utilized in performing all work. All reference publications used shall include the latest changes.

C3.4.2. Technical publications and other official manuals shall be used to accomplish removal, installation, repair and testing of all equipment and parts.

C3.4.3 Owning unit Standard Operating Procedures (SOP) will be utilized when a specific requirement is not stated in the appropriate manuals. The Government will make final decisions on anything not covered by Technical Manuals, Technical Bulletins, Department of the Army (DA Pamphlets, Army Regulations (ARs) and/or Field Manuals.

C3.5. The Contractor shall adhere to the latest revision of the following documents:

C4. Technical/Performance Requirements

C4.1. General Requirements: The Contractor shall provide for a full scope of RESET facility Management Support to manage the RESET program which includes but not is limited to the Field Level RESET program, Left Behind Equipment (LBE) program, and Pre-deployment Training Equipment (PDTE) programs.

C4.1.1. Workmanship shall be of a quality which assures all maintenance accomplished meets Army standards for serviceability

C4.1.2. Contractor shall limit disassembly to the extent necessary to accomplish the assigned work

C4.1.3. Whenever the maintenance requirements listed herein are deleted, revised or new requirements added, the Government will determine which end items such changes will affect.

C4.1.4. Replacement parts, material, to include environmentally regulated items, equipment and accessories used in the repair of equipment or any component thereof, as required by this contract, will be those authorized by the Government in approved publications or other official documentation.

C4.1.5. The Contractor shall obtain government approval prior to purchasing goods and services under the Other Direct Cost (ODC) Contract Line Item Number (CLIN)

C4.2. Equipment Repair: The Contractor shall perform repairs on equipment end items to include replacement of major components. Disassembly of major end items (i.e. parts/components) will occur as necessary to the level authorized by the Maintenance Allocation Charts. Components include, but are not limited to: engine, drive train, hydraulic and sheet metal. The Contractor shall troubleshoot, test and inspect to determine the extent of necessary repairs. The Contractor shall remove parts/components determined to be defective and make authorized repairs. The Contractor shall install serviceable parts/components and inspect or perform operational checks to ensure the repair has corrected the noted deficiency.

C4.3. Receipt of Equipment

C4.3.1. Verification: The Contractor shall verify the serial number or component identification matches the work order upon receipt. Discrepancies shall be reported immediately to the contractor supervisor and remedied before signing for any items.

C4.3.2. The Contractor shall inventory equipment whenever received to ensure it is complete and any Components of End Items (COEI) that are necessary for the performance of maintenance are on hand. Discrepancies shall be reported immediately to the contractor supervisor and remedied before signing for any items.

C4.4. Maintenance Operations

C4.4.1. Servicing: The Contractor shall service and inspect all systems IAW applicable technical manuals and lube orders

C4.4.2. The Contractor shall conduct and inspect and/or test all repaired end items and components IAW the procedures established in the work center. The Contractor shall provide personnel as necessary to complete or facilitate maintenance operations or inspections in accomplishment of the contract mission as specified in AR 750-1.

C4.4.3. Forms and Records: The Contractor shall complete all maintenance records for all work requested IAW DA Pamphlet 750-8 and local SOP.

C.4.4. Work Orders: The Contractor shall ensure all work orders ready to be closed out are provided to the Quality Assurance Representative (AR) for Quality Assurance (QA) inspection prior to close out. The QAR represents the government’s interests.

C4.4.5. The Contractor shall provide appropriate inspection sheets and record equipment serial numbers, discrepancies and certification that the work was accomplished. All necessary data to complete Army reporting procedures shall be provided to the owning unit of the equipment.

C4.5. HAZMAT. The Contractor shall turn in all hazardous materials produced/incurred by the Contractor to the local installation collection point only.

C4.6. Oil Analysis Program: The contractor shall furnish oil samples, as required, to the Army Oil Analysis Program (AOAP) laboratory assigned to the location, IAW AR 750-32, Policies, Objectives and Responsibilities of AOAP. The Contractor shall enroll equipment in the AOAP, only if directed by the Government.

C4.7. Supply Management: The contractor shall maintain supply accounts, requisitions and property accountability for the program IAW AR 710.2 to ensure operational control.

C4.7.1. The Contractor shall maintain document files and accountable records, establish stock levels (based on fleet density), and requisition, receive and maintain stock levels of expendables/consumable supplies. Contractor shall abide by and follow all directives of the Installation Command Supply Discipline Program (CSDP) at all times.

C4.7.2. The Contractor shall requisition, receive, and verify quantities received against shipping documents and inventory (i.e. make a physical count, verify identity and condition of individual parts and account for contract requested items). The Contractor shall report quantities received to the Government IAW the Installation CSDP.

C4.7.3. The Contractor shall receive, issue, transfer and ship property utilizing both government and commercial transportation facilities at the discretion of the Government. The Contractor shall rely on Government-provided transportation unless other means is approved.

C4.7.4. The Contractor shall requisition, receive, account for and control issue of tools/test equipment, sensitive/controlled items, and consumable items – utilizing custody or receipt documents or direct exchange methods as necessary and as directed by the Government. The contractor shall utilize and maintain assigned standard Army Management Information System (STAMIS).

C4.7.5. The Contractor shall store repair parts to facilitate issue, inventory and segregation by type and class and comply with storage and safety regulations.

C4.7.6. All equipment being repaired or processed by the RESET Program under the scope of this contract will be accounted for on a maintenance request, DA Form 2407-E. Formal property accountability will remain on the customer accountable records.

C4.7.7. If the Contractor identifies work on a job order which is beyond its capability or authorization, the Government will make a determination to utilize other resources to accomplish the work.

C4.7.8. The Government will provide the workload and priority to the COR for equipment enrolled in the RESET program. Equipment will be initially inspected by the contractor to TM 10/20 standards. As the discretion of the Government, the equipment may be repaired to a different level, such as Fully Mission Capable plus Safety items.

C4.8. Maintenance Planning and Control

C4.8.1. The Contractor shall process all maintenance requests (DA Form 2407 or equivalent) as required reporting as directed.

C4.8.2. The Contractor shall check all maintenance requests received from customers to ensure they are completed properly and that a point of contact and a phone number is listed. The Contractor shall ensure the Government approves of all work orders prior to the contractor starting the work.

C4.8.3. The Contractor shall schedule maintenance IAW applicable Department of Defense (DoD) publications and Army Regulation (AR) and local procedures. The Government reserves the right to prioritize the work load.

C4.8.4. The Contractor shall notify the Government of any delays in maintenance requests that will exceed original estimated completion date and shall provide the reason why the time line was not met. The Government reserves the right to change the priority to meet mission requirements. The Contractor shall provide status on open jobs and dead-lining repair parts as requested by the Government.

C4.8.5. The Contractor shall maintain a file IAW DA Pamphlet 750-8 and AR 25-400-2 on all inspections conducted and corrective action taken. This file shall be made available to the Government when requested for the term of the contract.

C4.8.6. Definitions for unacceptable completed work orders: A “recycle” job is a job that was not accepted by the Government because a particular task was not identified in the contractor’s inspection process and therefore no work was performed on that item. A “rework” job is a job that was not accepted by the Government because tasks were not properly performed. Both categories are considered the same in calculating the Government acceptance rates.

C4.8.7. All “rework” will be performed with profit or fees charged to the Government. “Recycle” work will be charged to the Government at the same rate as original work in compliance with specifics of the contract in force.

C4.9 Vehicle Maintenance – Location of Daily Duties, Hours and Operations: The Contractor shall provide vehicle maintenance as specified in the task orders. These hours may be adjusted for seasonal and climatic reasons to enhance safety and improve productivity. It is anticipated that most maintenance will occur during normal duty hours. However, unforeseen mission requirements may constitute the need for temporary surge support. Any additional surge support shall be coordinated with the Contracting Officer prior to the contractor performing the mission. The Government reserves the right to adjust normal duty hours and normal duty day to meet mission requirements. Contractor personnel will work at the RESET program, which includes the facility at MATES, North Fort Hood, Gatesville, TX, within other facilities, under a unit augmentation mission within a unit motor pool, other appropriate facilities, or at temporary duty locations. Temporary Duty (TDY) missions will be coordinated in writing in advance of contractor departure with the COR and Contracting Officer.

C4.9.1. Regular Schedule: The regular schedule will be a 40 hour work week with day shift only.

C4.9.2. Rescheduling: When the Installation/Post is closed for weather delays or is directed to open late/close early and causes lost days or lost hours, this time may be rescheduled, at the discretion of the government.

C4.9.3. Weekends/Holidays/Night Operations: Unless there is a surge or emergency requirement, work will not be done on weekends or holidays.

C4.9.4. The Contractor shall provide overtime support upon request. Overtime is NOT anticipated and must be approved by the Contracting Officer prior to performance assuring sufficient funds are available to support.

C4.9.5. Off-Site Operations: Maintenance performed at any location outside a 50 mile radius of the RESET program, will be considered TDY locations. Off-site operations are not expected to occur as a normal practice in support to Government requirements.

C5.0 OTHER REQUIREMENTS

C5.1. Contract Manpower Reporting (CMR).

C5.1.1. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the USPFO for Texas Warehouse via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/

C5.1.2. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning 2013. Contractors may direct questions to the help desk at: http://www.ecmra.mil/

C5.2. Data Management: The Government will provide a data management system to track productions and costs. The Contractor shall operate the computerized data management system SAMS as the principal maintenance, production, supply management, and funds tracking software. The Contractor will participate in various activities involving other STAMIS as projects may require.

C5.3. Supply Management/Property Accountability: The Government provided data management system is capable of accepting authorization requisitions, funding, receipt and accountability information. It is able to select, sort and print the data in formats necessary to comply with federal supply system procedures.

C5.4. Work Processing/Administrative: The Contractor shall utilize Government furnished equipment (GFE) for automation and office software support. It will have work processing capability to the extent necessary for the preparation of letter quality reports, forms, memorandums and other routine administrative correspondence as may be directed by the Government. No contractor software will be loaded onto GFE.

C6.0 DOCUMENTATION, PLANS AND REPORTS

C6.1. Documentation Media. Documentation developed under this contract will use a media type in Microsoft Office applications. Delivery is required via electronic media through email with attachment (spreadsheet preferred or alternately Adobe PDF). Upon request, the Contractor will be prepared to provide reports on CDs and/or in hard copy. All products resulting from this contract shall become the property of the Government with unlimited rights.

C6.2. DA Pamphlet 750-8 Reports. When the following conditions occur, the Contractor shall advise the Government of conditions/deficiencies so the Government may ensure compliance with reporting requirements of Department of the Army (DA) Pamphlet 750-8, Submission of Equipment Improvement Recommendations (EIR). Preparation of report documents may be required to be completed by the Contractor and submitted by the Government:

C6.2.1. When it is suspected or confirmed that material failure is the cause of an accident.

C6.2.2. A condition or material fault that is a hazard to personnel, equipment and/or missions.

C6.2.3. When a prescribed installation or maintenance action cannot be accomplished or when operational characteristics or durability cannot be obtained because of faulty design or materials.

C6.2.4. Conditions which are direct results of poor quality workmanship during manufacture modification, repair or overhaul. A Standard Form (SF) 368, Quality Deficiency Report (QDR) per DA Pam 780-8, must be prepared and submitted for approval by the Government before this exemption will be authorized.

C6.2.5. Deterioration of installed components or operational function

C6.2.6. Equipment failure due to effects of climatic or environmental conditions

C6.2.7. Inadequate, insufficient or otherwise deficient technical publications which prevent or hinder accomplishment of the contracted maintenance which if not corrected may cause a hazard. The Contractor shall also provide input or assistance to the Government in preparation of DA Form 2028 IAW AR 318-1.

C6.2.8. Conditions which prevent proper operation of the equipment

C6.2.9. When equipment does not perform to publish operational or maintenance standards.

C6.3. Reports: The Contractor shall provide Status Reports as directed by the Government:

C6.5. Meeting Minutes: The Contractor shall provide a summary of meetings within 3 calendar days of completion of meeting. Format shall be memorandum transmitted via email.

C6.6. Quality Control (QC) Plan: The Contractor shall provide a QC plan for accomplishment of the contract. The plan shall reflect the Contractor’s overall approach, internal controls and establishment of procedures for evaluating each of the service areas (who, method, how often), for reporting to the Government; for resolving deficiencies; for identifying potential improvements and for maintaining and making available to the Government documentation (as listed in 7.11 below) reflecting quality control inspections and any corrective actions taken. The QC Plan shall be provided as follows:

C6.6.1. Draft plan submitted within 5 days after contract award notification

C6.6.2. Final plan submitted within 30 days after contract award

C6.6.3. Changes/revisions – as made

C6.7. Physical Security Plan: The Contractor shall establish and implement a Physical Security Plan. The plan shall outline procedures to provide internal safeguards for the security of all government-furnished property and all property in the possession of the contractor for the performance of required services. The Physical Security Plan shall be established in accordance with (IAW) the requirements of DoD 5100, 76-M; AR 190-11; AR 190.51; AR 190-40 and 190-13. The Physical Security Plan shall be provided as follows:

C6.7.1. Draft plan submitted within 5 days after contract award notification

C6.7.2. Final plan submitted within 30 days after contract award

C6.7.3. Changes/revisions – as made

C6.8. Delivery and Distribution Requirement for Reports

/Submitted To

Final – 30 days after contract award

1 – KO

1 – COR

1 – COR

Final – 30 days after contract award

1 – KO

1 – COR

Final – 30 days after contract award

1 – KO

1 – COR

C7.0 Special Requirements/Instructions:

C7.1. Key Personnel: Certain skilled, experienced, professional and/or technical personnel are essential for successful contractor accomplishment of the objectives stated in the PWS. Key personnel are defined as part of the Contractor’s response to the contract and are accepted as part of the resultant task order. The contractor shall not remove or replace such personnel from the contract work with compliance with paragraphs 7.1.1 and 7.1.2.

C7.1.1. The Contractor shall appoint a Contract Manager and an Alternate Contract Manager, who shall be the contractor’s authorized point of contact with the KO. The Contractor shall also appoint a supervisor for the contractor employees assigned to this contract. The appointments shall be in writing to the KO and COR prior to the start of services on this contract.

C7.1.2. If key personnel become, or are expected to become, unavailable for work for a continuous period exceeding 30 work days, or is expected to devote substantially less effort to the work than indicated in the contract, the Contractor shall immediately notify the Contracting Officer (KO) and COR in writing. Subject to the concurrence of the KO or authorized representative, the Contractor shall promptly replace such personnel with personnel of at least substantially equal ability and qualifications.

C7.1.3. All requests for approval of substitutions hereunder must be in writing with a detailed explanation of the circumstances necessitating the proposed substitutions. Requests must contain a resume for the proposed substitute. Any additional information that the KO deems necessary to approve or disapprove the proposed substitution is also required. The KO, or authorized representative will evaluate such requests and promptly notify the contractor of his/her approval or disapproval thereof in writing.

C7.1.4. If the replacement of key personnel does not occur within 30 workdays, results in reduction of productive efforts and or impairs the successful completion of the contract, the KO may terminate the task order. The task order termination may be either for default or for the convenience of the Government, as appropriate.

C7.1.5. Removal of Personnel. The KO may require the contractor to remove from the job those employees who endanger persons or property; those who manufacture, distribute, dispense, possess or use controlled substances at the worksite (FAR 52.223-6, Drug-Free Workplace); and those whose continued employment under this contract is inconsistent with the interest of installation security.

C7.1.6. The Government will not supervise contractor employees. The contractor has sole responsibility to supervise, remove, replace, discipline or approve leave for its employees. In the event that an employee is removed or replaced, the contractor shall notify the KO whenever changes are contemplated.

C7.1.7. Employment and staffing difficulties shall not be justification for the contractor’s failure to meet established schedules. If such difficulties impair performance, the contractor may be subject to Termination for Default.

C7.1.8. In the event a requirement to increase the level of effort occurs, the contractor shall submit a written request along with supporting documentation to add employees to the task order.

C7.1.9. The Government reserves the right to require the contractor to reassign employees who are deemed incompetent, careless, unsuitable or otherwise objectionable; or whose continued use under any Task Order issued under this contract is deemed contrary to the best interests of the Government. Notice of such reassignment will be given in writing by the KO.

C7.2. Safety: The Contractor shall comply with all safety/regulatory guidance including those detailed in appropriate DA Regulations, DoD Regulations, OSHA Regulations, Environmental Protection Agency (EPA) instructions. The Contractor shall be responsible for the safety and accountability of all its employees.

C7.2.1. Mishaps/Incidents: Accident investigation and reporting will remain with the Government. The Contractor is required to comply with all local safety requirements and will be subject to review and evaluation by the Texas National Guard Safety Office.

C7.2.2. Forms: The Government will provide access to local publications and forms

C7.3. Security: The Contractor shall coordinate and ensure the provision of security badges required to allow Contractor personnel access to designated workspaces. The Contractor shall comply with all applicable security requirements, abide by direction given by Military Police or other security personnel and adhere to installation traffic laws.

C7.3.1. All personnel on site will be required to pass a trustworthy National Agency Check (NAC), which shall be verified in the Joint Personnel Adjudication System (JPAS) prior to being allowed to work under this contract. Cost of Contractor personnel National Agency Check shall be the responsibility of the Contractor.

C7.3.2. The Contractor will not be responsible for storage of communications security (COMSEC/CCI) equipment. The Government will provide storage IAW security regulations.

C7.3.3. The Contractor shall be responsible for physical security and accountability of all equipment and tools made available to them to include information assurance IAW AR 25-2 for equipment in their use.

C7.3.4. Personnel who require access to the US Government internet system are required to meet AR 25.2 security requirements. All personnel who have access to any automation (hardware or software) that connects to an Army network must have a National Agency Check (NAC). A NAC is equivalent to a local files check. All computer users must, as a minimum, have IA awareness training. This training is available online (at no cost) at Fort Gordon, http://is.gordon.army.mil. Contractor shall coordinate this effort with the COR.

C7.4. Equipment and Facilities: The government will provide necessary space, tooling, all support equipment, office space, required office equipment and supplies, and access to telephone/fax machine for official calls involving this contract. The Contractor shall provide and incur the expense of all materials, office supplies, data processing equipment, toll calls, telephone lines, internet access, etc., that is determined to be of a purely contractor nature, not related to or in direct support of this contract or associated deliverables. This determination is the decision of the Contracting Officer, if not bi-laterally agreed to by the Contractor and the Government prior to incurring the cost.

C7.5. Work Area Janitorial/Housekeeping Requirements.

C7.5.1. The Contractor shall remove trash daily from assigned work areas prior to end of shift.

C7.5.2. The Contractor shall be responsible for the cleanliness of assigned work areas. This is expected to be primarily on a “Clean as you go” basis.

C7.5.3. The Contractor shall ensure all equipment being utilized by the Contractor is secured at the end of each workday.

C7.6. DoD Anti-Terrorism Standards: Pursuant to Department of Defense Instruction 2000.16, “DoD Anti-Terrorism Standards,” Contractor personnel requiring access to a Federally-controlled facility shall take the Level I Anti-Terrorism Awareness Training. This training is publicly available at https://atlevel1.dtic.mil/at. Each Contractor employee who needs access to a Federally-controlled facility must complete the training and receive a certificate of completion. Completion certificates shall be forwarded to the COR.

C8. GENERAL INFORMATION

C8.1. Travel Requirements. No Travel Authorized

C8.2. Reimbursable Expenses. When allowed by the Task Order, reimbursable expenses shall be paid by the Government with applicable receipts. Estimates for reimbursable expenses will be included in the Task Order. No G&A or profit will be paid on these actual costs.

C8.3. When contractor employees are working on Government facilities or participating at Government meetings, they shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. Contractor or Government issued badges are acceptable. The contractor shall perform no inherently governmental functions, notwithstanding any other provisions in the PWS. Contractor employees shall identify themselves as a contractor in meetings, telephone conversations, all written communications (to include signature blocks on e-mail) and work situations so that their actions cannot be construed as acts of a Government official. The contractor shall take no action that binds the Government to a final decision or results in the exercise of Government discretion. When contractor employees are tasked to attend a Government meeting or conference, they shall identify themselves as employees of a contractor at the beginning of the meeting. The contractor may present Government approved briefings at the meeting and answer questions with pre-approved Government responses; however, the contractor shall not become a de-facto Government representative in discussions.

C8.4. Supervision of contractor employees is the responsibility of the contractor. The contractor’s employee shall, at all times, be under the supervision of the contractor and not Government personnel, whether uniformed or civilian and regardless of rank. There shall be no direct supervision of contract employees by the Government.

C8.5. Observations and Inspections. Government personnel, other than Contracting Officer Representatives (CORs), may occasionally observe contract operations. These personnel may not, however, interfere or provide direction to the contractor employee’s performance.

C8.6. Holidays. The following federal holidays are observed by the Government and are normally closed for business:

C8.7. Evaluation of Contractor Performance. Reference FAR Clause 52.246-4, Inspection of Services—Fixed-Price.

C8.7.1. The contractor’s performance will be evaluated at least monthly and as prescribed in each Task Order. For those tasks listed in the Service Delivery Summary (SDS), the Contractor Officer Representative (COR/POC) will follow the methods of surveillance specified in the Government's Quality Assessment Plan (QAP) and any other clauses included in the contract and/or each respective Task Order. Government personnel will record all surveillance observations. When an observation indicates other than a “green” rating, the COR/POC will require the Contract Manager or representative to initial the observation. The initialing of the observation does not constitute concurrence with the observation; only acknowledging that they have been made aware of the defective performance.

C8.7.2. An annual Contractor Performance Assessment Reporting System (CPARS) evaluation of the basic contract will be prepared by the PCO at the exercise of each option IAW FAR 42.15. Individual Task Orders exceeding $150K will be evaluated and submitted into CPARS by the issuing KO.

C8.8. Quality Control (Reference contract clause 52.246-4, Inspection of Services-Fixed Price). The contractor shall develop, implement and maintain a comprehensive quality control program that assures compliance with all requirements of this contract and Task Orders. The contractor shall maintain, enforce and document a Quality Control Plan (QCP). The QCP shall ensure that the Government receives the level of quality that is consistent with the requirements specified in each Task Order.

C8.9. The contractor is required to post the following Department of Labor posters in all employee workplaces:

C8.10. Management of Deliverables and Reporting. The contractor shall be responsible for creating, maintaining and disposing of only those Government records and reports required by this PWS. If requested by the Government, the contractor shall provide the original record or a reproducible copy of any such report. All documentation, records, files, continuity books, schedules, etc., which are the responsibility of the contractor are the property of the Government and shall remain so upon termination or completion of this contract. The contractor shall keep these items current. The contractor shall permit the KO or authorized representative access to all records, data, and facilities used in the performance of the contract services. Access shall be provided within 1 work day of the request and shall be for the purposes of verification of allowable costs, verification of contractor employee qualifications, and as otherwise deemed necessary by the KO.

C8.11. Governmental Supervision of Contractor Employees. The Government will not supervise or otherwise direct contractor employees. Contractor employees shall support and not interfere with COR’s/POC’s, or state, federal and other KO designated personnel in the performance of their official duties.

C8.12. Invoicing. The contractor shall submit requests for payment (invoice) through Wide Area Work Flow (WAWF) to comply with DFARS 252.232-7003, Electronic Submission of Payment Requests. For more information on the WAWF system (including how to register), visit the website: https://wawf.eb.mil . Payment will be made by the DFAS office designated in the Task Order. All payments shall be made by electronic funds transfer (EFT). Invoices are to be submitted within 15 calendar days after the end of the month in which the services were provided. The Government will make payment through WAWF upon satisfactory completion of work and receipt of a proper certification for payment.

C9. INHERENTLY GOVERNMENTAL FUNCTIONS

C9.1 The term contractor refers to the contractor and contractor employees unless otherwise stated.

C9.1.1. Contractor employees that the Government permits or may permit them to gain access to confidential business information and/or any other sensitive information shall sign a nondisclosure agreement. (See Section J)

C9.1.2. As stipulated in FAR 7.5, Contractor employees shall not perform any inherently governmental functions in their duties under Task Orders issued against this contract.

C9.1.3. Contractors may be involved in duties that can be defined as nearly inherently governmental functions. In accordance with FAR 7.5 the following is a list of examples of functions generally not considered to be inherently governmental functions. However, certain services and actions that are not considered to be inherently Governmental functions may approach being in that category because of the nature of the function, the manner in which the contractor performs the contract, or the manner in which the Government administers contractor performance. This list is not all inclusive.

C9.1.3.1. Services that involve or relate to the development of regulations.

C9.1.3.2. Contractor may provide assistance in drafting regulations and procedures pertaining to acquisition matters. NGB-OPARC-P shall approve all acquisition policy change recommendations. The contractor may provide assistance in drafting regulations and procedures pertaining to other matters. The appropriate federal manager shall approve all change recommendations.

C9.1.3.3. Services that involve or relate to the evaluation of another contractor’s performance. Contractors providing inspection services. Contractors providing assistance in contract management (where the contractor might influence official evaluations of other contractors).

C9.1.3.4. Contractor may oversee or review other contractor’s work for adequacy and compliance with administrative, regulatory and procedural requirements and provide recommendations to the appropriate federal manager. For acquisition issues, provide information to the appropriate Contracting Officer. Contractor may not comment on another contractor’s performance outside official Government channels.

C9.1.3.5. Services in support of acquisition planning.

C9.1.3.6. Contractor may assist in planning tasks: market research/analysis and recommend course of action to the Contracting Officer on such issues.

C9.1.3.7. Contractors providing information regarding agency policies or regulations (such as attending conferences on behalf of an agency, conducting community relations campaigns, or conducting agency training courses).

C9.1.3.8. Contractors participating in any situation where it might be assumed that they are agency employees or representatives.

C9.1.3.9. Contractors shall take extraordinary care to insure that they are not perceived as a Government employee. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types and dealings with Government and non-Government entities/personnel. Contractor decorum should leave no doubt that they are not acting in an official Government capacity and do not have the authority to bind the Government.

C9.1.3.10. Contractors serving as arbitrators or providing alternative methods of dispute resolution.

C9.1.3.11. Contractors providing these services shall ensure that they identify themselves as a contractor. Services will be in accordance with accepted commercial practice for similar types of services or in accordance with Government regulatory guidance, when available. Actions of the contractor are non-binding unless accepted by an appropriate Contracting Officer.

C10. Antiterrorism/Operations Security requirements.

C10.1. Contractor will assure all contracted employees have completed AT level 1 training.

C10.2 Access and general protection policies and procedures are followed by all employees.

C10.3 AT awareness training for US based contractor personnel is current.

C10.4 Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems.

C10.5 All Contracted employees have current information assurance/ information technology training.

C10.6 All contracted employees have information assurance/information technology certification.

Service Delivery Summary Worksheet RESET FACILITY SUPPORT SERVICES

Contract Objective: The Contractor shall provide personnel to advise or assist the Reset Team with planning and management to support the RESET program at the Maneuver Area Training and Equipment Site (MATES) facility located at North FT Hood, TX.

Periodic Inspection / Spot Checks / Monthly

Quality Assurance Plan:

The COR will assume a quality performance rating of “Green” on all measured deliverables unless otherwise notified.

The quality rating may change from “Green” to “Red” without notice, however the POC should utilize the “Yellow” quality rating to alert the contracting office of quality issues that have the potential for a “Red” quality rating if corrective action is not taken.

Any time the rating is less than Green the COR shall clearly document the worksheet to indicate what did or did not occur per the PWS requirement. When an observation indicates other than a “Green” rating, the COR will require the Contractor to initial the observation. Initialing the observation does not constitute concurrence with the observation; it only acknowledges that they have been made aware of the defective performance. If the Contractor’s response to an identified quality deficiency is unsatisfactory, the Contracting Officer or COR will contact the vendor to implement a plan of action to remedy the identified deficiency.

The Customer must identify what component of the deliverable and/or service requires attention.

The Customer must identify what component of the deliverable and/or service is below the minimum AQL.

QUALITY ASSURANCE WORKSHEET

RESET – Facility Support Services

Performance Rating

Deliverable/Service

Maintenance

Yellow

Red

Supply Management

Yellow

Red

Documentation, Plans and Reports

Yellow

Red

Management Planning and Control

Yellow

Red

Period of Performance: From _______________to____________

Reimbursable Expenses (include receipts): _______ (include approval sheet): _______

Approved by COR: __________ Date:___________________________