W912DW19Q0026_CUSTODIAL_SERVICES_RFQ__ATTACHMENTS.pdf

Attachment 1/Technical Exhibit A: Performance Requirement Summary

Performance Objectives Performance Standards Quality Level Methods of Inspection and Frequency Recovery

The Contractor will conduct tasking within the janitorial Performance Work Statement

(PWS).

Specific tasks are performed w/out causing programmatic delay to the Government nor violating the schedule provided in 6.2 and 7.2 of the PWS.

Satisfactory Each category will be evaluated upon deliverable submissions according to the scope.

The contractor will develop a plan for recovery.

Unsatisfactory

Insufficient

Attachment 1/Technical Exhibit B: Training Matrix

Training Completion Date

Anti-Terrorism Level 1:

iWatch, CorpsWatch Training:

Operational Security:

Attachment 1/Technical Exhibit C: Background Submittal Requirements

Color copy of Driver’s License

Copy of E-verify Copy of birth certificate, passport or citizen certificate

Copy of Local Criminal History Check OF 306 - Declaration for Federal Employment

Training Requirements Matrix: Reference 2.2 of the PWS

SF 85 - Questionnaire for National Security Positions (signature page) SF-87 Fingerprint chart Personnel Security Investigation Process (PSIPs) information Form

Background Check Submittal Forms: For fingerprint appointments Applicants will bring their driver’s license and one of the following: Social Security card, birth certificate, or passport—copies will not be accepted, Reference 2.1 of the PWS.

Appointment Date/Time https://jko.jten.mil/courses/atl1/launch.html https://www.dhs.gov/see-something-say-something https://www.iad.gov/ioss/ or http://www.cdse.edu/catalog/operationssecurity.html

If the acceptable scheduling level falls below satisfactory, payments may be affected, and/or a Cure Notice letter may be issued which may result in contract termination.

Inspections will be based upon Government evaluation reports, verified customer complaints, or 100% inspection method through the performance period.

Performance Requirement Summary

Marginal

Continuous review until performance is satisfactory or better. Elevate to higher level of contract management if actions fail to result in improvement.

Attachment 2 Technical Exhibit A: Office Building (s) Basic Deliverable Schedule

S M T W TH F SA

Administration Building Natural Resource Management Office Bldg Security Station Commons Building Construction Trailer Guard Booth

Attachment 2 Technical Exhibit : Office Building (s) Periodic Deliverable Schedule

J F M A M J J A S O N D Clean Glass Surfaces Damp Dusting Wash Trash Receptacles De-Scale Toilets Strip, Scrub, Seal, Wax Floors Interior and Exterior Window Cleaning Carpet Cleaning Clean Light Fixtures Pressure Wash Sidewalks

Area:

PERIODIC (MONTHLY AND BI-ANNUAL) SERVICES FOR OFFICE BUILDINGS

(These frequencies are minimums—the Contractor may perform more frequently, at no additional cost to the Government, if required to maintain level of service.)

Location:

DAYS OF THE WEEK

BI-WEEKLY SERVICES FOR OFFICE BUILDINGS

(These frequencies are minimums—the Contractor may perform more frequently, at no additional cost to the Government, if required to maintain level of service.)

NOTES:

Attachment 2 Technical Exhibit C: Recreation Season Deliverable Schedule

S M T W TH F SA

Brandt's Landing Vault Toilet Brandt's Landing Vault Toilet Willow Flats Vault Toilet (Boat Ramp) Willow Flats Vault Toilet (Double Vault) Debris Basin Vault Toilet Boneyard Fishing Area Vault Toilet Foster Creek Bridge Spit Vault Toilet Birding Trail Vault Toilet South Viewpoint Vault Toilet Right Terrace Orientation Area Vault Toilet (Double Vault) Lower Spillway Vault Toilet North Viewpoint Vault Toilet Tower Trailhead Vault Toilet Dunes Trailhead Vault Toilet Foster Creek Fishing Area Lower Spillway Area (South Shore) Lower Spillway Area (North Shore) Information and Rest Area Restroom Spillway Restroom

Attachment 2 Technical Exhibit D: Recreation Off Season Deliverable Schedule

S M T W TH F SA

Brandt's Landing Vault Toilet Brandt's Landing Vault Toilet Willow Flats Vault Toilet (Boat Ramp) Willow Flats Vault Toilet (Double Vault) Debris Basin Vault Toilet Boneyard Fishing Area Vault Toilet Foster Creek Bridge Spit Vault Toilet Birding Trail Vault Toilet South Viewpoint Vault Toilet Right Terrace Orientation Area Vault Toilet (Double Vault) Lower Spillway Vault Toilet North Viewpoint Vault Toilet Tower Trailhead Vault Toilet Dunes Trailhead Vault Toilet Foster Creek Fishing Area Lower Spillway Area (South Shore) Lower Spillway Area (North Shore) Information and Rest Area Restroom Spillway Restroom Closed during off-season

RESTROOM/VAULT TOILET SERVICES (PEAK SEASON) MINIMUM FREQUENCY STANDARDS

— MAY THRU SEPTEMBER —

(These frequencies are minimums—the Contractor may perform more frequently, at no additional cost to the Government, if required to maintain level of service.)

Location:

DAYS OF THE WEEK

NOTES:

RESTROOM/VAULT TOILET SERVICES (OFF-SEASON) MINIMUM FREQUENCY STANDARDS

— OCTOBER THRU APRIL —

(These frequencies are minimums—the Contractor may perform more frequently, at no additional cost to the Government, if required to maintain level of service.)

Location:

DAYS OF THE WEEK

NOTES:

Lower Spillway (South Shore)—Not Shown

Lower Spillway (North Shore)

Spillway Restroom – Not Shown

DRAWN BY: SHEET IDC. COENCHIEF JOSEPH DAM

VAULT TOILET

MAP _

ISSUE DATE:

GROSS SQ. FT. _

05-14-2018

REVISION DATE:

SCALE: NO SCALE

NORTH

CJD-

0 INTERSECTION OF PEARL HILL ROAD & HAYDEN ROAD

1 BRANDT'S LANDING VAULT TOILET 0212B 0 TO 1 7.7 MILES

2 BRANDT'S LANDING VAULT TOILET 0212A 1 TO 2 0.2 MILES

3 WILLOW FLATS VAULT TOILET (BOAT RAMP) 0213D 2 TO 3 5.9 MILES

4 WILLOW FLATS VAULT TOILET (DOUBLE VAULT) 0213F 3 TO 4 0.1 MILES

5 DEBRIS BASIN VAULT TOILET 0208A 4 TO 5 0.5 MILES

6 BONEYARD FISHING AREA VAULT TOILET 0109B 5 TO 6 0.5 MILES

7 SPIT VAULT VAULT TOILET 0209B 6 TO 7 2.0 MILES

8 BIRDING TRAIL VAULT TOILET 0218A 7 TO 8 0.5 MILES

9 SOUTH VIEWPOINT VAULT TOILET 0202B 8 TO 9 0.6 MILES

10 RIGHT TERRACE ORIENTATION AREA VAULT TOILET 0215B 9 TO 10 0.9 MILES

(DOUBLE VAULT)

11 LOWER SPILLWAY VAULT TOILET 0206B 10 TO 11 1.0 MILES

12 NORTH VIEWPOINT VAULT TOILET 0203B 11 TO 12 0.8 MILES

13 TOWER TRAILHEAD VAULT TOILET 0217A 12 TO 13 0.9 MILES

14 DUNES TRAILHEAD VAULT TOILET 0219A 13 TO 14 0.9 MILES

15 BRIDGEPORT STATE PARK WASTE DUMPING STATION 14 TO 15 1.1 MILES

16 STATE HIGHWAY 17 15 TO 16 2.7 MILES

17 INTERSECTION OF PEARL HILL ROAD & HAYDEN ROAD

ROUND TRIP 0 TO 0 27.6 MILES

0 - 17

DRAWN BY: SHEET IDC. COENCHIEF JOSEPH DAM

BRANDT'S LANDING

EAST VAULT TOILET R-212B

ISSUE DATE:

GROSS SQ. FT. 82.33

05-07-2018

REVISION DATE:

SCALE: 3/4" = 1'-0"

NORTH

CJD-129721

0 2'1' 3'

VAULT TOILET

DRAWN BY: SHEET IDC. COENCHIEF JOSEPH DAM

BRANDT'S LANDING

WEST VAULT TOILET R-212A

ISSUE DATE:

GROSS SQ. FT. 82.33

05-07-2018

REVISION DATE:

SCALE: 3/4" = 1'-0"

NORTH

CJD-21281

0 2'1' 3'

VAULT TOILET

DRAWN BY: SHEET IDC. COENCHIEF JOSEPH DAM

WILLOW FLATS

SINGLE VAULT TOILET R-213D

ISSUE DATE:

GROSS SQ. FT. 75. 0

05-07-2018

REVISION DATE:

SCALE: 3/4" = 1'-0"

NORTH

CJD-

0 2'1' 3'

WOMEN

STORAGE

MEN

DRAWN BY: SHEET IDC. COENCHIEF JOSEPH DAM

WILLOW FLATS

DOUBLE VAULT TOILET R-213F

ISSUE DATE:

GROSS SQ. FT. 201.2

05-07-2018

REVISION DATE:

SCALE: 1/2" = 1'-0"

NORTH

CJD-25430

0 2'1' 3' 4'

VAULT TOILET

DRAWN BY: SHEET IDC. COENCHIEF JOSEPH DAM

DEBRIS BASIN

VAULT TOILET R-208A

NORTH

ISSUE DATE:

GROSS SQ. FT. 82.33

05-07-2018

REVISION DATE:

SCALE: 3/4" = 1'-0"

CJD-17511

0 2'1' 3'

VAULT TOILET

DRAWN BY: SHEET IDC. COENCHIEF JOSEPH DAM

BONEYARD

VAULT TOILET R-109B

NORTH

ISSUE DATE:

GROSS SQ. FT. 82.33

05-07-2018

REVISION DATE:

SCALE: 3/4" = 1'-0"

0 2'1' 3'

CJD-129719

DRAWN BY: SHEET IDC. COENCHIEF JOSEPH DAM

FOSTER CREE BRIDGE SPIT

VAULT TOILET R-209B

ISSUE DATE:

GROSS SQ. FT. 82.07

05-07-2018

REVISION DATE:

SCALE: 3/4" = 1'-0"

NORTH

CJD-20521

0 2'1' 3'

VAULT TOILET

DRAWN BY: SHEET IDC. COENCHIEF JOSEPH DAM

TERRACE BIRDING TRAIL

VAULT TOILET R-218A

ISSUE DATE:

GROSS SQ. FT. 82.07

05-07-2018

REVISION DATE:

SCALE: 3/4" = 1'-0"

NORTH

CJD-129723

0 2'1' 3'

DRAWN BY: SHEET IDC. COENCHIEF JOSEPH DAM

POWERHOUSE VIEWPOINT

VAULT TOILET R-202B

ISSUE DATE:

GROSS SQ. FT. 82.33

05-07-2018

REVISION DATE:

SCALE: 3/4" = 1'-0"

NORTH

CJD-212 2

0 2'1' 3'

WOMEN

STORAGE

MEN

DRAWN BY: SHEET IDC. COENCHIEF JOSEPH DAM

RIGHT TERRACE ORIENTATION

AREA - DOUBLE VAULT TOILET R-215B

ISSUE DATE:

GROSS SQ. FT. 201.2

05-10-2018

REVISION DATE:

SCALE: 1/2" = 1'-0"

NORTH

CJD-85053

0 2'1' 3' 4'

VAULT TOILET

DRAWN BY: SHEET IDC. COENCHIEF JOSEPH DAM

LOWER SPILLWAY ACCESS AREA

SINGLE VAULT TOILET R-20 B

ISSUE DATE:

GROSS SQ. FT. 75. 0

05-07-2018

REVISION DATE:

SCALE: 3/4" = 1'-0"

NORTH

CJD-

0 2'1' 3'

DRAWN BY: SHEET IDC. COENCHIEF JOSEPH DAM

NORTH VIEWPOINT FCILITY

VAULT TOILET R-203B

ISSUE DATE:

GROSS SQ. FT. 82.33

05-14-2018

REVISION DATE:

SCALE: 3/4" = 1'-0"

NORTH

CJD-

DRAWN BY: SHEET IDC. COENCHIEF JOSEPH DAM

TOWER TRAILHEAD

VAULT TOILET R-217A

ISSUE DATE:

GROSS SQ. FT. 82.07

05-14-2018

REVISION DATE:

SCALE: 3/4" = 1'-0"

NORTH

CJD-129700

0 2'1' 3'

VAULT TOILET

DRAWN BY: SHEET IDC. COENCHIEF JOSEPH DAM

DUNES TRAILHEAD

VAULT TOILET R-219A

ISSUE DATE:

GROSS SQ. FT. 82.07

05-14-2018

REVISION DATE:

SCALE: 3/4" = 1'-0"

NORTH

CJD-129725

QUALITY ASSURANCE SURVEILLANCE PLAN

Chief Joseph Dam Janitorial Services

Contract Number:

Contract Description: Services include but are not limited to: Basic Restroom Cleaning such as disinfecting toilets, floors, trash pickup and stocking supplies; Periodic Services that are more involved such as pressure washing surfaces; General Cleaning Service Hours which include emergency, special event cleaning services or extra cleaning of areas due to extended open seasons or use and Performance Records for work accomplished.

Contractor’s name: Chief Joseph Dam Janitorial Services (hereafter referred to as the contractor).

1. PURPOSE.

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

What will be monitored.

How monitoring will take place.

Who will conduct the monitoring.

How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government will coordinate changes with the contractor. Updates will ensure that the QASP remains a valid, useful, and enforceable document.

This QASP was developed to comply with the Federal Acquisition Regulation (FAR), Subpart 37.6, Performance Based Acquisition and 46.4, Government Contract Quality Assurance. In addition, FAR, Subpart 46.103, Contracting Officer Responsibilities, states that agencies will develop quality assurance surveillance plans when acquiring services.

2. GOVERNMENT ROLES AND RESPONSIBILITIES.

The following personnel will oversee and coordinate surveillance activities.

Contracting Officer (KO) - The KO will ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and will safeguard the interests of the United States in the contractual relationship. The KO will also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Contract Specialist - The Contract Specialist acts as an acquisition consultant and serves as the liaison between the contractor and the KO.

Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and will assure proper Government surveillance of the contractor’s performance. The COR will keep a quality assurance file. At the conclusion of the contract or when requested by the KO, the COR will provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor will refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Quality Assurance Representative (QAR). The QAR is responsible for technical administration of the contract and will assure proper Government surveillance of the contractor’s performance pertaining to the recreational and vault toilets of the contract. The QAR is not empowered to make any contractual commitments or to authorize any contractual

Assigned COR: Amanda Sparks Telephone: 509-686-2233 Email: amanda.j.sparks@usace.army.mil

Assigned QAR: Peggy Marcus Natural Resource Manager Telephone: 509-686-3625 Email: Peggy.E.Marcus@usace.army.mil

3. CONTRACTOR REPRESENTATIVES: ( TO BE DETERMINED AT TIME OF CONTRACT AWARD)

The following employees of the contractor serve as the contractor’s Primary and Alternate Point of Contact for this contract. (Communication should occur with them during QASP development. It will help if they review the draft QASP and accept the final version.>

a. Primary Point of Contact - <upon award, enter name> Telephone: <enter number> Email: <enter address>

b. Alternate Point of Contact - <upon award, enter name> Telephone: <enter number> Email: <enter address>

c. Other Contractor Personnel - <upon award, enter name or delete these lines if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address>

4. PERFORMANCE STANDARDS.

QUALITY ASSURANCE SURVEILLANCE PLAN

Performance Objectives Performance Standards Quality Level Methods of Inspection and Frequency

Recovery

The Contractor will conduct tasking within the janitorial Performance Work Statement (PWS).

Specific tasks are performed w/out causing programmatic delay to the Government nor violating the schedule provided in 6.2 and 7.2 of the PWS.

Satisfactory Each category will be evaluated upon deliverable submissions according to the scope.

The contractor will develop a plan for recovery.

Marginal Inspections will be based upon Government evaluation reports, verified customer complaints, or 100% inspection method through the performance period.

Continuous review until performance is satisfactory or better. Elevate to higher level of contract management if actions fail to result in improvement.

Unsatisfactory If the acceptable scheduling level falls below satisfactory, payments may be affected, and/or a Cure Notice and/or Show Cause letter may be issued which may result in contract termination. Insufficient

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The Performance Requirements Summary Matrix (PRS), paragraph < Technical Exhibit 1 – Performance Requirements Summary; Page 20> in the Performance Work Statement includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the PRS thresholds.

5. METHODS OF QA SURVEILLANCE: Various methods exist to monitor performance. The COR will use the surveillance methods listed below in the administration of this QASP.

Regardless of the surveillance method, the COR will always contact the contractor's primary point of contact when a defect is identified and inform the point of contact of the specifics of the problem. The COR will be responsible for monitoring the contractor’s performance in meeting a specific performance standard.

100% INSPECTION. (Evaluates all outputs. Most applicable to small quantity, but highly important services. May be used where there are written deliverables and stringent requirements such as tasks required by law, safety, or security.)

RANDOM SAMPLING. (Designed to evaluate the outputs of the award requirement by randomly selecting and inspecting a statistically significant sample.

Highly recommended for large quantity repetitive activities with objective and measurable quality attributes.)

Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the KO’s actions.

RATINGS.

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given PRS standard. A rating scale will be used to determine a positive, neutral, or negative outcome. The following ratings will be used:

Example 1:

EXCEPTIONAL: Performance significantly exceeds contract requirements to the Government’s benefit.

SATISFACTORY: Performance meets contractual requirements.

UNSATISFACTORY: Performance does not meet contractual requirements.

DOCUMENTING PERFORMANCE: Acceptable and unacceptable contract performance will be determined by the COR. The Contractor may not be paid for that portion of performance determined to be unsatisfactory by the COR.

ACCEPTABLE PERFORMANCE: The Government will document positive performance. A report template is attached. Any report may become a part of the supporting documentation for fixed fee payments, award fee payments, or other actions.

UNACCEPTABLE PERFORMANCE: When unacceptable performance occurs, the COR will inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. The COR will document the discussion and place it in the COR file and courtesy copy the KO.

When the COR determines formal written communication is required, the COR will prepare a Contract Discrepancy Report (CDR), and present it to the contractor's primary or alternate point of contact. A CDR template is attached to this QASP. The contractor will acknowledge receipt of the CDR in writing.

The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor will correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the QAR. The Government will review the contractor's corrective action plan to determine acceptability. Any CDRs may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, or other actions deemed necessary by the KO.

FREQUENCY OF MEASUREMENT: During contract/order performance, the COR will take periodic measurements, <Twice a Month> as specified in the PRS matrix, and will analyze whether the negotiated frequency of measurement is appropriate for the work being performed. The COR will meet with the contractor quarterly to assess performance and will provide a written assessment on an annual basis. This applies to the base contract and any awarded option years.

6. PAYMENT DEDUCTION: If the performance in any required service is unsatisfactory, and poor performance is clearly the fault of the Contractor, monthly payments to the Contractor may be reduced as deemed appropriate by the COR and Contracting Officer (KO). Deductions may also be taken by the Government for defective individual services not satisfactorily performed and/or not performed. Deductions will be made for no-shows for scheduled appointment times on the basis of daily bid items. In the event of continued unsatisfactory performance with documentation of three (3) incidents where correction and time to cure have been given, the entire cleaning contract may be terminated and Contractor barred from any further bidding of Government Contracts per FAR 9.406(a)(1).

X Signature

SPARKS.AMANDA

.JOY.1073512731

Digitally signed by

SPARKS.AMANDA.JOY.107351273

Date: 2019.04.11 14:25:53 -07'00'

PERFORMANCE REPORT

1. CONTRACT NUMBER: <insert number>

2. Prepared by: (Name of COR) <insert name>

3. Date and time of observation:

4. Observation:

<Examples of items to include in a report are:

- Method of surveillance.

- How frequently you conducted surveillance.

- Surveillance results.

- Number of observations.>

Prepared by: <Enter COR’s name>

Signature – Contracting Officer’s Representative Date

CONTRACT DISCREPANCY REPORT (CDR)

1. Contract Number: <insert number>

2. TO: (Contractor Point of Contact) <insert name>

3. FROM: (Name of COR) <insert name>

4. Date and time observed discrepancy:

5. Source of Complaint:

6. Discrepancy of Problem:

<Describe in detail. Identify any attachments.>

7. Corrective action plan:

A written corrective action plan < is / is not > required.

< If a written corrective action plan is required include the following. > The written Corrective Action Plan will be provided to the undersigned not later than < # days after receipt of this

CDR. >

8. Government actions (payment deductions, performance evaluation meetings, or other actions):

Prepared by: <Enter COR’s name>

Signature – Contracting Officer’s Representative Date

Received by:

Signature - Contractor Task Manager or on-site representative Date g3odcajs Line g3odcajs Line g3odcajs Line g3odcajs Line g3odcajs Line g3odcajs Line g3odcajs Line g3odcajs Line g3odcajs Line g3odcajs Rectangle g3odcajs Typewritten Text Administration Building g3odcajs Typewritten Text Parking g3odcajs Typewritten Text Overflow Parking g3odcajs Typewritten Text Highway 17 g3odcajs Typewritten Text Pearl Hill Rd g3odcajs Typewritten Text Hayden Rd g3odcajs Line g3odcajs Typewritten Text Chief Joseph Dam Administration: Hayden Rd, Bridgeport, WA 98813-1120

DIRECTIONS:

Directions to the Chief Joseph Dam Administration Building: Hayden Rd, Bridgeport, WA 98813-

From Wenatchee: Drive east on US Highway 2 for 13 miles, and then north on US Highway 97 for 57 miles. Turn right (east) on Washington Highway 17 for 8 miles until you see Chief Joseph Dam. Turn left onto Pearl Hill Rd and right onto Hayden R, the Administration Building is at the top of the hill.

From Spokane: Drive west on US Highway 2 for 97 miles until you arrive at Washington Highway 17 past Coulee City. (Note: Washington Highway 17 joins US Highway 2 for two miles before turning north.) Follow Washington Highway 17 north for 40 miles until you reach Bridgeport. Turn right onto Pearl Hill Rd and right onto Hayden R, the Administration Building is at the top of the hill. (See also Attachment No. 5 – Site Visit Map)

Quoters are urged to inspect the site where janitorial services are to be performed and to satisfy themselves as to the general and local conditions which may affect the price of performance of the contract, to the extent such information is reasonably obtainable Attendance at the site-visit or pre-bid conference is not mandatory.