Custodial_Services_TE_-_C_Performance_Requirement_Summary_(PRS).pdf

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Custodial Services
Solicitation number
W912D0-19-R-0002
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TE-C Performance Requirement Summary

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W912D0-19-R-0002-0005.pdf PDF
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Technical Exhibit C - Performance Requirement Summary (PRS)

Requirement

Acceptable Quality

Level

Method of Surveillance

Incentive (Positive and/or Negative( Impact of Contractor Payments)

Contractor shall provide Restroom/ Locker Room Cleaning Service: Clean and Disinfect

NTE 3 validated customer complaints per month.

Random Sampling & Validated Customer

Complaints

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Restroom/ Locker Room Service: Floor Care

NTE 3 validated customer complaints per month.

Random Sampling & Validated Customer

Complaints

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Restroom/ Locker Room Cleaning Service: Dusting

NTE 3 validated customer complaints per month.

Random Sampling & Validated Customer

Complaints

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Restroom/ Locker Room Cleaning Service: Polishing

NTE 3 validated

Complaints

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Restroom/ Locker Room Cleaning Service: Remove Trash

NTE 3 validated customer complaints per month.

Random Sampling & Validated Customer

Complaints

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Restroom/ Locker Room Cleaning Service: Furnish Supplies

NTE 3 validated customer complaints per month.

Random Sampling & Validated Customer

Complaints

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Restroom/ Locker Room Cleaning Service: Restock & Resupply

Restrooms Supplies

NTE 3 validated

Complaints

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Cleaning Service:

Clean Drinking Fountains

NTE 3 validated customer complaints per month.

Random Sampling & Validated Customer

Complaints

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Cleaning Service:

Remove Trash

NTE 3 validated customer complaints per month.

Random Sampling & Validated Customer

Complaints

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Cleaning Service: Clean Floor Surfaces

NTE 3 validated customer complaints per month.

Random Sampling & Validated Customer

Complaints

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Cleaning Service:

Clean Non-Carpeted Floor Surfaces

NTE 3 validated

Complaints

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Cleaning Service:

Vacuum Cleaning

NTE 3 validated customer complaints per month.

Random Sampling & Validated Customer

Complaints

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Cleaning Service:

Vacuum (Area and Throw) Rugs

NTE 3 validated customer complaints per month.

Random Sampling & Validated Customer

Complaints

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Cleaning Service: Floor (Walk Off) Mats

NTE 3 validated customer complaints per month.

Random Sampling & Validated Customer

Complaints

Timely correction of deficiencies will be

Government within 24 hours.

Contractor shall provide Clean Service: Wet Mop

NTE 3 validated customer complaints per month.

Random Sampling & Validated Customer

Complaints

Timely correction of deficiencies will be accomplished at no additional cost to the

Technical Exhibit C - Performance Requirement Summary

Requirement

Acceptable Quality Level

Method of Surveillance

Incentive (Positive and/or Negative( Impact of Contractor Payments)

Contractor shall provide Cleaning Service: Dry Buff, Spray Buff NTE 3 validated customer complaints per month.

Random Sampling & Validated Customer

Complaints

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Cleaning Service: Clean Stairway and

Entry NTE 3 validated customer complaints per month.

Random Sampling & Validated Customer

Complaints

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Cleaning Service: Clean Interior

Glass/Mirrors NTE 3 validated customer complaints per month.

Random Sampling & Validated Customer

Complaints

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Cleaning Service: General Dusting NTE 3 validated customer complaints per month.

Random Sampling & Validated Customer

Complaints

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Cleaning Service: Light Dusting, Low NTE 3 validated customer complaints per month.

Random Sampling & Validated Customer

Complaints

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Cleaning Service: Heavy Dusting, High NTE 3 validated customer complaints per month.

Random Sampling & Validated Customer

Complaints

Timely correction of deficiencies will be

Contractor shall provide Periodic Cleaning Service: Clean/Shampoo

Carpets

Zero (0) Deviation from Requirement

100% Government Inspection and

Acceptance

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Periodic Cleaning Service: Strip, Scrub, Seal and Wax Floor

Inspection and

Acceptance

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Periodic Cleaning Service: Clean Interior

Windows/Screens/Blinds

Acceptance

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Periodic Cleaning Service: Clean Exterior

Window/Screens

Acceptance

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Periodic Cleaning Service: Clean Upholstered Furniture

Acceptance

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Special Cleaning Service

Inspection and

Acceptance

Timely correction of deficiencies will be accomplished at no additional cost to the

Government within 24 hours.

Contractor shall provide Maple Wood Floor Refinishing Service

Inspection and

Acceptance

Timely correction of deficiencies will be accomplished at no additional cost to the

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