Attachment_8-Questions_and_Answers.pdf

QUESTION ANSWER

1) Will there be any overlap between the existing contractor and the new one to facilitate addressing items like equipment install, staffing options etc. ? No, there will be no overlap.

2) Will the existing contractor be removing all equipment?

The incumbent Contractor will remove all of their equipment if they are not selected for the follow‐on contract.

3) What equipment will remain in place such as phones and desks etc.?

Common use items (such as general‐purpose office furniture, chairs, file cabinets), a Government Owned desktop PC (connected to the Army Network System), and a Government land‐line telephone and answering machine (see PWS, Section 4.7) for conducting official business in the performance of this contract. The items contained within each studio will be inventoried and listed for review at the post‐award conference.

4) Will our computers be connected to the internet and if so is there network cabling that will be in place to access the internet?

Contractor owned computers will not be connected to the Army Network System, but they can access the internet using Contractor owned devices.

5) Are the work orders accessed vie the public internet or on a local supported Intranet?

Work orders are accessed from the Visual Information Ordering Site (VIOS) via Government Owned PC computers connected to the Army Network System.

6) Can I connect photo printers directly to our computers for printing? Yes.

7) Will the same computer that edits photos also have access to the Army network to receive work orders and send out products to the customers?

No. Contractor Owned computers will not be connected to the Army Network System. Work orders are accessed from the Visual Information Ordering Site (VIOS) via Government Owned PC computers. Deliverables for customers that are produced on Contractor Owned computers are transferred onto CD or DVD disks that can be used in the Government Owned PCs to send the product to the customer.

8) In section 1.4, where exactly are the “Hours Of Operation” to be published?

Hours of Operation are displayed at the entrance of each studio location and are published on the Garrison website and at other installation information sources. Hours of Operations should accommodate the soldiers' routine availability and surge schedule.

9) In section 2.4 “ID Badges” ‐ Who is actually making the badges?

Security or my company? If my company is required to make my own security ID badges, is there a color scheme and dimension requirement?

Contractor Employee ID Badges are produced and provided by the Contractor within the general specifications listed in PWS section 2.4.

There is no specified color scheme nor size requirement.

10) Who is providing the CAC cards? CAC cards are issued by the Government. See PWS, Section 4.1.2a

11) In section 4.8, what exactly is meant by providing custodial services?

Are you meaning that my staff is responsible for keeping the place clean?

Yes, per PWS 4.8, "the required services shall consist of keeping both studios clean and presentable."

12) In section 7.2, this section talks about automotive insurance. Are these requirements mentioned for commercial vehicles who are working on contracts on post and not the POV’s of my staff members?

These requirements are for any contractor vehicle being used on a Government installation.

13) Can you explain and give an example of what is a photo service surge and what will be our obligation?

A surge is indicated when the number of open appointment slots shown in VIOS falls to less than two weeks of availability at Fort Shafter and Schofield Barracks studio locations. The Contractor monitors the appointment schedule within VIOS for such occurrences and notifies the COR immediately that additional support is required. The use of additional support can only be authorized by issuance of a Task Order signed by the Contracting Officer.

14) In the listing of services for quotes, is item #0005 CMRA referring to the administrative reporting services such as the production of the weekly and monthly reports?

Please see PWS, Section 4.2 CMR: The contractor shall report all labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Army via a secure data collection site.

15) On page 84, you list a team consisting of a Photographer III @GS 9/1, a Photographer IV @GS 11/3 and an Accounting Clerk @GS 5/3. Are you saying that is the maximum number team members per studio and that is also the salary requirements for each member?

We are not requiring a maximum number of employees at each studio.

Clause 52.222‐42 is provided as a statement of equivalent rates for federal hires.

16) Why are there two health and welfare rates? Are both required for each team member?

The first rate is for Health & Welfare (Hawaii) and the second is for Health & Welfare (Hawaii) EO 13706 to be used only when compensating employees for performance on an SCA covered contract also covered by EO 13706, Establishing Paid Sick Leave for Federal Contractors.

17) Are contractors allowed to used the Army medical facilities for their healthcare or will they have to purchase private insurance?

No, the Government will not provide health care services to contractor employees.

18) How will monies be paid for this firm fixed contract? Is it at the end of the year, at the beginning of the contract or in installments?

Please see Clause 252.232‐7006 Wide Area Workflow Payment Instructions (May 2013). Payments will be made on a monthly basis according to task orders issued and services rendered.

19) Will there an opportunity to see if any current staff members want to stay on with the new contract? Our office is not able to endorse or recommend a candidate.

20) Attachment 3, Evaluation Criteria for Factor 2, states “The vendor shall provide a completed form (See Attachment 5 – Work Experience Information Sheet)”. Is Attachment 5 merely a reference or are we to submit a filled out Attachment 5?

In accordance with Addendum to FAR 52.212‐2, Factor 2‐ Relevant Work Experience. "The vendor shall provide a completed form. "Please submit a filled out Attachment 5 if applicable.

21)Attachment 3, Evaluation Criteria for Factor 2, states “As a minimum the Vendor shall complete and submit one (1) sheet with the Vendor’s quote.” Is there a maximum page limit for this Factor? In accordance with Addendum to FAR 52.212‐2, Factor 2‐ Relevant Work

Experience. "The vendor shall provide a completed form." Please fill out and submit one (1) sheet per reference.

22) Background Check: Can you please confirm if there is a potential access denial for legal residents who are non‐citizens?

Any Non‐U.S. National who has resided in the U.S. less than three (3) years does not meet the minimum eligibility requirements and standards to be investigated using the Tier 1 investigation and; therefore, cannot be issued a CAC. Below explains the alternative which would be equivalent to a base‐pass that would be at the discretion of the Provost Marshall's Office. Per Army Directive 2014‐05, Policy and Implementation Procedures for Homeland Security Presidential Directive 12 (HSPD‐12) Investigations and Adjudications, 7 March 2014, " Non‐U.S. nationals who have not resided in the U.S. or a U.S. territory for at least 3 or more consecutive years may be issued an alternative facility access identity credential, consistent with Army Regulation 190‐13 (The Army Physical Security Program), Chapter 8 (Reference K), at the discretion of an appropriate agency official."

23) Invoicing/Payment Schedule: Are there specified invoicing/payment terms for this contract [i.e. bi‐weekly, monthly, quarterly, etc.] or is invoicing scheduled at the discretion of the contractor?

Please see Clause 252.232‐7006 Wide Area Workflow Payment Instructions (May 2013). Payments will be made on a monthly basis according to task orders issued and services rendered.

24) Incumbent Contract: Is it possible to provide the contract details [including start and end dates and total contract amount] for the incumbent contract[s] W912CN‐14‐D‐0006 awarded to Fisher‐Cal Industries?

Current contract: W912CN‐14‐D‐0006, Period of Performance: 1 Mar 2014 ‐ 28 Feb 2015 plus 4, one (1) year option periods. Award amount $1,311,719.84.

25) Has this requirement outlined in the PWS dated 15‐Jan‐2019 been de‐scoped from the previous contract number W912CN‐14‐D‐0006 awarded to Fisher Cal Industries? If so, please provide information describing what has been de‐scoped (or added) and why?

Previously, the editing computers and photo printers had to be Government Owned to protect the personally identifiable information (PII) of the Soldiers that were photographed. That information is no longer captured, so that requirement has ended and Contractor Owned computers and printers will now be used.

26) Is there a list of any Government Furnished Equipment? If so, please provide that information.

Common use items (such as general‐purpose office furniture, chairs, file cabinets), a Government Owned desktop PC (connected to the Army Network System), and a Government land‐line telephone and answering machine (see PWS, Section 4.7) for conducting official business in the performance of this contract. The items contained within each studio will be inventoried and listed for review at the post‐award conference.

27) In Tech_Exhibit_1_Historical Workload Data, what do the numbers represent‐ products or appointments? If products, are passport photos recorded by 6 copies or one image? All of the numbers represent appointments.

28) In Tech_Exhibit_1_Historical Workload Data, there are several months (i.e., Oct‐Dec 2017 and Aug‐Nov 2016) where zero (0) activity is reported in SB‐2/SB‐b. Was a photographer present during duty hours, but had no work?

Or, was SB‐2/SB‐b closed during that time and photographers scheduled assignments in only SB/SB‐a? Please explain the inactivity.

All of the numbers represent appointments. The Contractor is responsible for maintaining an adequate workforce for the uninterrupted performance of all tasks defined within this PWS during the established hours of operation except Federal holidays, or when the Government facility is closed, or when Federal employees are excused from work due to local or national emergencies, administrative closings, or similar Government directed facility closings. There were occasions where the photographer was present but had no appointments.

29) In January 2018 of the Tech_Exhibit_1_Historical Workload Data, SB‐ 2 shows 225 cancellations. Is it fair to assume that these cancellations were rescheduled in SB/SB‐a? Please explain.

Those were most likely the result of a unit cancelling their passport photo appointments due to unforeseen circumstances.

30) Please provide Historical Workload Data for August 2018 through December 2018. See Technical Exhibit (TE) #01‐Historical Workload Data

31)How many FTE photographers are currently supporting this contract?

How many PTE photographers are currently supporting this contract? The staffing plan is unique to each company.

32) In the PWS, paragraph 1.4 Hours of Operation, it details a chart with the hours for each studio. However, it also states that the Contractor is responsible for setting their hours of operation for the three studios.

Please clarify the government's requirement and expectation on the three studio hours of operation.

The studios must be operational during the core hours of 9 AM to 3 PM.

The hours detailed in the chart represent the current operating hours for each studio, as set by the current Contractor that provided the best availability of appointment slots to serve the customers at those locations. PWS Section 1.4 has been updated to reflect this clarification.

33) Under paragraph 2.3 Personnel Administration of the PWS, it mentions that Contractor shall make necessary travel arrangements for employees. Please explain what travel is required of Contractor employees under this requirement.

Aside from the Contractor employees traveling from home to work and back, they sometimes travel between Schofield Barracks and Fort Shafter at the direction of their boss to bring supplies, cover for sick co‐workers, etc.

34) Please provide CMR for FY2018. CMR is not public information.

35) Since there is no separate CLIN for equipment, where does the Government want us to list cost of material purchase?

These costs should be included and distributed into the respective CLINs.

36) In Section 6, Performance Requirements Summary, item 3.2, the Government indicates that “Each photo studio shall complete up to 28 appointments per work day.” This standard is customer‐driven and cannot be manipulated by contractor. At certain points during the performance year (Holidays, down‐days, deployments), it is expected that operations tempo will be low. What is the contractor's response to this standard expected to be during these periods?

PWS Section 6 has been updated as follows, "The Contractor shall ensure each photo studio shall complete an estimated amount of 28 appointments per work day if scheduled. "