h._Attachment_2_-_Past_Performance_Questionnaire.docx

409th Contract Support Brigade Regional Contracting Office Wiesbaden (RCOW)

TO: AGENCY:

PHONE: EMAIL:

INFORMATION REQUEST

PAST PERFORMANCE

This office is currently in the process of awarding a competitive service contract. [CONTRACTOR NAME] has provided your name and organization as a reference regarding [CONTRACTOR’S NAME] record of past performance under Contract No. [CONTRACT NO.]. Specifically, we are looking for past performance information regarding the following areas:

(a) Quality of Product or Service - Conformance to contract requirements, specifications and standards of good workmanship, accuracy of reports, appropriateness of personnel and their qualifications, and technical excellence.

(b) Invoices - Current, accurate and complete. Individual billed contract prices are correct, timely and in accordance with the contract.

(c) Schedule - Timeliness of performance, met interim milestones, reliable, responsive to technical and contractual direction, completed on time, including wrap-up and contract administration, no liquidated damages assessed.

(d) Business Relationships - Effective management, businesslike correspondence, responsive to contract requirements, prompt notification of problems, reasonable/cooperative behavior, flexible, proactive, effective Contractor recommended solutions, customer satisfaction.

(e) Key Personnel - How long key personnel stayed on the contract, how well they managed their portion of the contract, the quality and relevancy of the products/services generated by key personnel.

In order for our team to compile its evaluation, we request that you complete the attached survey form and email, and any other pertinent information, no later than the closing date of the solicitation [FOR OFFEROR TO BE INSERTED] to both Joan Ahuja, Contract Specialist: joan.ahuja1.ln@mail.mil (NOTE: Name, then number 1, ln = lima/November), Dana N. Justice, Contracting Officer: jeannie.m.botteri.civ@mail.mil and usarmy.rheinland-pfalz.409-contr-spt-bde.mbx.rco-wie-bids@mail.mil. Any relevant information you have would be vital in our assessment of the aforementioned Contractor.

Thank you very much!

Regional Contracting Office Wiesbaden

CONTRACTOR PERFORMANCE EVALUATION SURVEY

CONTRACTOR NAME: CONTRACT NUMBER:

EVALUATION PERIOD:

POINT OF CONTACT:

NAME (print) EMAIL PHONE

Please read the statements below, indicating your relative level of agreement in the box provided:

a.) QUALITY OF PRODUCT OR SERVICE:

(1) The Contractor provided a product or service that conformed to contract requirements, specifications, and standards of good workmanship.

(2) The Contractor submitted accurate and timely reports.

(3) The Contractor utilized personnel that were appropriately qualified to the effort performed.

(4) The Contractor provided a service that conformed to contractually agreed parameters for room temperature and humidity of the equipment.

(5) The Contractor controlled and optimized processes in the ventilation, conditioning, measurement and control technology as well as in building management systems.

(6) The Contractor secured and uninterruptible power supply.

(7) The Contractor ensured the continuous operation (Availability of systems).

(8) The Contractor conducted timely inspections.

(9) The Contractor maintenance and repaired of equipment in a timely manner

(10) The Contractor responded in a timely manner to emergencies 24 hrs per day, 7 days per week

(11) The Contractor managed warranties effectively b.) INVOICES:

(1) The Contractor submitted all invoices in accordance with the prices of the contract.

(2) The Contractor submitted invoices in accordance with the payment instructions.

(3) The Contractor submitted invoices in a timely manner.

c.) SCHEDULE:

(1) The tasks required under this effort were performed in a timely manner and in accordance with the terms of the contract.

(2) The Contractor was responsive to technical and contractual direction.

(3) The Contractor responded to emergencies in a timely manner.

d.) BUSINESS RELATIONSHIPS:

(1) The Contractor demonstrated effective management over the effort performed.

(2) The Contractor maintained an open line of communication so that the COR or Technical Point of Contact were apprised of technical, cost, and schedule issues.

(3) The Contractor presented information and correspondence in a clear, concise, and businesslike manner.

(4) The Contractor promptly notified the Contracting Officer’s Representative, Technical Point of Contact, or Contracting Officer in a timely manner regarding urgent issues.

(5) The Contractor cooperated in providing flexible, proactive, and recommended effective solutions to critical program issues.

(6) The products and services provided met the needs of the program.

(7) I am satisfied with the performance of the Contractor under this effort.

(8) I would contract with this Contractor again.

e.) KEY PERSONNEL:

(1) The labor turnover in key personnel labor categories was minimal and did not adversely affect Contractor performance.

(2) The Contractor did not frequently propose personnel to fulfill the requirements of the contract that were clearly unqualified.

(3) The key personnel effectively managed their portion of contract.

NOTE: For statements indicating “UNACCEPTABLE” please provide a brief explanation on the attached page. Use additional pages if required.

CONTRACTOR PERFORMANCE EVALUATION SURVEY CONTINUED

CONTRACTOR NAME: CONTRACT NUMBER:

NARRATIVE EXPLANATION:

W912CM-16-T-0032