Attachment_I_-_PMR_Brief.pptx

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Full Food Services- Fort Campbell KY
Solicitation number
W9124J19R0020
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This solicitation is for full food services at Fort Campbell, Kentucky. The Mission and Installation Contracting Command- Fort Sam Houston is seeking these services on behalf of Fort Campbell's Logistics Readiness Center. The contractor will provide all resources except government furnished property to perform dining facility operations, remote feeding sites, and support the NCOA. This is set aside for economically disadvantaged women-owned small businesses with a NAICS code of 722310 and size standard of $41.5M. The requirement is also subject to the Randolph-Shepherd Act and state licensing agency preferences. The contract type will be firm-fixed price for a five year ordering period. A pre-proposal site visit will be held on October 16, 2019 at 10:00am local time. Questions are due by October 21, 2019. Interested parties must register in the System for Award Management and monitor the website for solicitation updates and amendments.

Attachment I- PMR Brief

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Food Service Quarterly Performance Management Review (PMR) Contract # X PMR Period of Performance

XX XXX 20XX – XX XXX 20XX

BDE CDR Name

CDR, 404TH AFSB

PM Name PM, Contractor Name

Date

UNCLASSIFIED//FOUO

UNCLASSIFIED//FOUO

UNCLASSIFIED//FOUO

UNCLASSIFIED//FOUO

Please go to the Share Point link below to ensure you’re using the latest version of the PMR template. https://asc.aep.army.mil/AIMPublicDocuments/Forms/AllItems.aspx

Attendees Purpose Reference CPAR Ratings PMR Guidance Going Forward NCR/CAR Definitions Contractor’s / Government’s Assessment Performance Scorecard Future Mission/Workload Guidance Next Review Questions

Agenda

UNCLASSIFIED//FOUO

Instructions: This is a Government slide.

Discuss agenda noting the PMR is a quarterly requirement.

Attendees

404TH AFSB: LRC FICA

404TH AFSB Bde CDR – Name 404TH AFSB Deputy – Name 404th SPO/Representatives – Name(s) LRC Director – Name COR/QAE - Name

Army Contracting Command – Sam Houston MICC Contracting Officer – Name Contracting Specialist – Name

HQ ASC

XXX

XXX

Contractor: Name Project Manager: Name Site Lead Contractor – Corporate COO – Name Senior VP Name VP Operation, Name Corporate QA Manager, Name

Instructions: This is a Government slide.

Attendees: LRC/Activity leadership, contractor, CORs, contracting officer, EBO, program analysts (Add, when applicable, FORSCOM attendees or Joint organization)

8/28/2019

The purpose of this performance management review (PMR) is to provide a dual assessment of the contractor’s performance during the period of XX XXX 20XX – XX XXX 20XX.

Purpose The previous performance management review (PMR) was conducted X Date covering a Period of Evaluation of X Date

Instructions: This is a Government slide.

Purpose slide.

References: AR 70-13 and Section A.17 Contractor Performance Management Review

“The contracting office will hold periodic status or progress meetings with the contracting officer, the COR, the contractor, and other personnel as necessary (at least quarterly) to discuss problems, progress of the contract, and contractor performance.”

-- AR 70-13, Management and Oversight of Service Acquisitions, 30 July 2010

“All tasks under this contract will be subject to periodic (not less than quarterly) performance management reviews (PMR). The performance reviews will be written in the form of a Contractor Performance Assessment Report (CPAR) in accordance with the DoD Contractor Performance Assessment Reporting System (CPARS). The PMR can be either positive, outlining best practices or cost savings or negative in the event the contractor fails to perform to as outlined in the PWS, applicable regulations, or PCO direction. PMRs will be provided not less than quarterly or as deemed necessary by the COR, Government Program Manager or PCO. The Contractor will receive briefings on the PMR reports and be allowed the opportunity to submit a response. Contract Deficiency Reports (CDRs) and/or Corrective Action Request (CARs) will be reviewed during the PMR, if the Government deems them material. The contractor will present its independent assessment of performance during the PMR. Contractor's presentation will consist of work accomplished, evaluation of work against applicable program metrics (to include schedule), cost savings, lessons learned, forecasted staffing requirements based on anticipated workload, self evaluations/inspection results, corrective actions, funding levels/contractor performance report (financial), contractor-employee utilization rates and must address all CARs, CDRs or other notices issued by the PCO.”

-- Section A.17 Contractor Performance Management Review Reference

Instructions: This is a Government slide.

Purpose slide.

References: AR 70-13 and Section A.17 Contractor Performance Management Review

RATINGDESCRIPTIONNOTE
ExceptionalPerformance meets contractual requirements and exceeds many to the Governments benefit. The contractual performance of the element or sub element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.To justify an Exceptional rating, identify multiple significant events and state how they were of benefit to the Government. A singular benefit, however, could be of such magnitude that it alone constitutes an Exceptional rating. Also, there should have been NO significant weaknesses identified.
Very GoodPerformance meets contractual requirements and exceeds some to the Governments benefit. The contractual performance of the element or sub element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.To justify a Very Good rating, identify a significant event and state how it was a benefit to the Government. There should have been no significant weaknesses identified.
SatisfactoryPerformance meets contractual requirements. The contractual performance of the element or sub element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.To justify a Satisfactory rating, there should have been only minor problems, or major problems the contractor recovered from without impact to the contract/order. There should have been NO significant weaknesses identified. A fundamental principle of assigning ratings is that contractors will not be evaluated with a rating lower than Satisfactory solely for not performing beyond the requirements of the contract/order.
MarginalPerformance does not meet some contractual requirements. The contractual performance of the element or sub element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractors proposed actions appear only marginally effective or were not fully implemented.To justify Marginal performance, identify a significant event in each category that the contractor had trouble overcoming and state how it impacted the Government. A Marginal rating should be supported by referencing the management tool that notified the contractor of the contractual deficiency (e.g., management, quality, safety, or environmental deficiency report or letter).
UnsatisfactoryPerformance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub element contains serious problem(s) for which the contractors corrective actions appear or were ineffective.To justify an Unsatisfactory rating, identify multiple significant events in each category that the contractor had trouble overcoming and state how it impacted the Government. A singular problem, however, could be of such serious magnitude that it alone constitutes an unsatisfactory rating. An Unsatisfactory rating should be supported by referencing the management tools used to notify the contractor of the contractual deficiencies (e.g., management, quality, safety, or environmental deficiency reports, or letters).

VG

E S M U Reference: FAR Subpart 42.15 - Table 42-1—Evaluation Rating Definitions Contractor Performance Assessment Report

Instructions: This is a Government slide.

Discussion of the rating assessment used for the PMR, same as the annual CPAR. Express the incorporation of the quarterly PMRs to support the annual CPAR submission; CPARs are used by future source selection officials. Reference: FAR 42.1503, Table 42-1

PMR Guidance Going Forward Government and contractor must have clear understanding of ratings and definitions.

Getting a rating above a Satisfactory is not easy. Meeting contractual requirements is Satisfactory.

No magical formula to apply NCRs/CARs to ratings.

Government must take a holistic view of the NCR/CAR and the effects it has on the Government.

If a contractor earns something other than a Satisfactory rating, the Government needs to justify.

What failed to meet the contractual requirements?

What exceeded the contractual requirements?

What was the impact to the Government (Save $, Cost $ Ahead of schedule, behind schedule)?

Instructions: This is a recommended contractor provided slide..

Weak justificationStrong justification
Contractor left PHFs on a shelf under the table x 2 hours.IAW TB MED 530, para xxx and PRS xxx food service personnel will ensure all PHFs are stored/held at safe temperatures to avoid spoilage and or illness. DFAC managers must ensure all personnel are trained properly in handling PHFs.
During the last performance surveillance the DFAC did a good job.During the last surveillance there were no noted deficiencies. Likewise 15 diners solicited during the meal comment that the meal and service was outstanding. Ten of ten comment cards reflected this.
Daily menus did not meet Army nutrition standards.DFAC menus did not follow DA PAM 30-22, para XXX Menus standards, and PRS para XXX in regards to BRK/LUN/DIN/SO standards regarding the specific products that must be offered to customers.

A strong justification should:

Make a statement.

Explain how it met, exceeded, or failed to meet contractual requirements.

Explain the impact on the Government.

PMR Guidance Going Forward

EXAMPLE

Level I (Minor) Is defined as a Discrepancy that is not likely to materially reduce the usability of the supplies or services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the supplies or services. Level I (Minor) deficiencies usually can be corrected on the spot, where no further corrective action response is necessary.

Level II (Major) Is defined as a Discrepancy, other than critical, that is likely to result in failure of the supplies or services and/or to materially reduce the usability of the supplies or services for their intended purpose. Deficiencies that are recurring (a number of Level I (Minor) Corrective Action Requests documented by the government) or for a non-responsive Contractor indicating a trend or failure of the Contractor’s quality control can also be classified as a Level II (Major) CAR.

Level III (Critical) Is defined as a Discrepancy that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; is likely to prevent performance of a vital agency mission. Repeated or unresolved Level II (Major) discrepancy will result in re-designation as Level III (Critical) non-performance.

Corrective Action Request (CAR) Definitions Note: Use for CONUS locations

Instructions: This is a Government slide.

Note deficiencies to be discussed in the PMR PoP, such as Verbal Corrective Actions, Corrective Action Request (CAR), Contract Deficiency Report (CDR); need to state that if response suspense has not passed it will be discussed next PMR.

GUIDANCE FOR THE CONTRACTOR PERFORMANCE ASSESSMENT REPORTING August 2016 (https://www.cpars.gov/pdfs/CPARS-Guidance.pdf) Logistics Support. Assess the success of the contractor's performance in accomplishing logistics planning. For example, maintenance planning; manpower and personnel; supply support; support equipment; technical provisioning data; training and support; computer resources support; facilities; packaging, handling, storage and transportation; design interface; the contractor's performance of logistics support analysis activities and the contractor's ability to successfully support fielded equipment.

For Operations Support: Assess how successfully the contractor meets program/project quality objectives and metrics. These quantitative indicators may be useful later, for example, in source selection evaluations, in demonstrating continuous improvement, quality and reliability leadership that reflects progress in total quality management. Assess the contractor’s control of the overall production process to include material control, shop planning and control, and status.

Insert CAR data

Contractor’s Assessment / Government’s Assessment

Contractor’s Self-Assessment #1 Quality

Instructions: This is a mandatory contractor provided slide.

Insert name of contractor Contractor Data/Comments: insert contractor self-assessment results; inspections, audit results

CARs
IssuedResolved
00

Government Comments:

Government’s Assessment #1 Quality

FunctionHighlightsChallenges/ Opportunities
Food Preparation,Contractor failed to ensure meals produced were attractive, well prepared and acceptable by diners.

Articulate exactly what stood out during the surveillance siting applicable contract & Gov’t regulations. (PRS, QASP, ARs TB MED etc) as necessary.

Customer Service Contractor monitored full and self service lines to ensure diner needs were met throughout the serving period.

Articulate exactly what stood out during the surveillance siting applicable contract & Gov’t regulations. (PRS, QASP, ARs TB MED etc) as necessary.

Requisitioning, Receiving and Storage of Subsistence Contractor ensured 100% PRS compliance throughout the month.

Articulate exactly what stood out during the surveillance siting applicable contract & Gov’t regulations. (PRS, QASP, ARs TB MED etc) as necessary.

Serving Contractor failed to garnish serving line 7 of 7 inspections.

Articulate exactly what stood out during the surveillance siting applicable contract & Gov’t regulations. (PRS, QASP, ARs TB MED etc) as necessary.

Project Management
QC personnel were only available once during the month.

Articulate exactly what stood out during the surveillance siting applicable contract & Gov’t regulations. (PRS, QASP, ARs TB MED etc) as necessary.

TypeIssuedResolved
N/CAR
CDR

Instructions: This is a Government slide.

Note deficiencies to be discussed in the PMR PoP, such as Verbal Corrective Actions, Corrective Action Request (CAR), Contract Deficiency Report (CDR)

GUIDANCE FOR THE CONTRACTOR PERFORMANCE ASSESSMENT REPORTING PERIOD XXX XXXX

(https://www.cpars.gov/pdfs/CPARS-Guidance.pdf) QUALITY: For Non-Systems contracts or orders, consider the following aspects of Contractor performance:

Assess the Contractor's conformance to contract or order requirements, specifications and standards of good workmanship (e.g., commonly accepted technical, professional, environmental, or safety and health standards). Include, as applicable, information on the following:

- Are reports and data accurate?

- Does the product or service provided meet the specifications of the contract or order?

- Does the contractor's work measure up to commonly accepted technical or professional standards?

- What degree of Government technical direction was required to solve problems that arise during performance?

Other Technical Performance. Assess all the other technical activity critical to successful contract or order performance. Identify any additional evaluation aspects that are unique to the contract or order, or that cannot be captured in another sub-element.

To support the assigned rating, the Assessing Official Comments should contain sufficient comments, based on supporting documentation, and include successes and failures, as well as specific corrective actions, as appropriate.

Schedule

FunctionHighlightsChallenges/ Opportunities
Reporting Deliverables
Invoice & Payments
Past / Current Mission / Future Feeding Missions
Dining Facility Administration
Management

Instructions: This is a mandatory contractor provided slide.

Insert name of contractor Contractor Data/Comments: insert contractor self-assessment results; inspections, audit results

CARs
IssuedResolved
00

Government’s Assessment #1 Schedule

FunctionHighlightsChallenges/ Opportunities
Reporting DeliverablesContractor failed to keep Gov’t abreast of their non compliance regarding personnel shortages.

Articulate exactly what stood out during the surveillance siting applicable contract & Gov’t regulations. (PRS, QASP, ARs TB MED etc) as necessary.

Invoice & Payments Contractor failed to prepare cash meal payment turn-ins prior to exceeding authorized on hand limits.

Articulate exactly what stood out during the surveillance siting applicable contract & Gov’t regulations. (PRS, QASP, ARs TB MED etc) as necessary.

Past / Current Mission / Future Feeding Missions Contractor failed to provide sufficient personnel to complete job.

Articulate exactly what stood out during the surveillance siting applicable contract & Gov’t regulations. (PRS, QASP, ARs TB MED etc) as necessary.

Dining Facility Administration All production schedules and kitchen req’s prepared and closed out on time.

Articulate exactly what stood out during the surveillance siting applicable contract & Gov’t regulations. (PRS, QASP, ARs TB MED etc) as necessary.

Management
Contractor failed to forecast needed personnel for additional feeding.

Articulate exactly what stood out during the surveillance siting applicable contract & Gov’t regulations. (PRS, QASP, ARs TB MED etc) as necessary.

TypeIssuedResolved
N/CAR
CDR

Instructions: This is a Government slide.

Note deficiencies to be discussed in the PMR PoP, such as Verbal Corrective Actions, Corrective Action Request (CAR), Contract Deficiency Report (CDR) GUIDANCE FOR THE CONTRACTOR PERFORMANCE ASSESSMENT REPORTING August 2016 (https://www.cpars.gov/pdfs/CPARS-Guidance.pdf)

SCHEDULE:

Assess the timeliness of the Contractor against the completion of the contract, task orders, milestones, delivery schedules, and administrative requirements (e.g., efforts that contribute to or affect the schedule variance).

This evaluation of the Contractor's adherence to the required delivery schedule should include the Contractor's efforts during the evaluation period that contribute to, or affect, the schedule variance. Also, address the significance of scheduled events (e.g., design reviews), discuss causes, and assess the effectiveness of the Contractor's corrective actions. This element applies to contract or order closeout activities, as well as contract or order performance. Instances of adverse actions, such as the evaluation liquidated damages or issuance of Cure Notices, Show Cause Notices, and Delinquency Notices, are indicators of problems which may have resulted In variance to the contract or order schedule and should, therefore, be noted in the evaluation.

Questions to consider include the following :

- Is the Contractor completing the design/engineering services activities in a timely manner? This include administrative activities, as well as meeting all scheduled milestones in the design process.

- Did the Contractor adequately schedule the work?

- Has the Contractor met administrative milestone dates?

- Has the Contractor met physical milestone dates specified by contract, or agreed to, in the project schedule?

- If the schedule has slipped through the Contractor's fault or negligence, has the Contractor taken appropriate corrective action of its own volition?

- Has the Contractor furnished all required deliverables on or ahead of schedule?

- Is the Contractor completing the construction activities in a timely manner? This includes administrative activities, as well as physical construction activities, such as submittal of a management response to Request for Proposal (RFPs), etc.

- Has the Contractor furnished updated project schedules on a timely basis?

Management

FunctionHighlightsChallenges/ Opportunities
Project Management
Customer / Government inquiry – complaint Response
Property/Equipment Issues
Quality Control/Training Programs
Personnel Qualification Issues

Instructions: This is a mandatory contractor provided slide.

Insert name of contractor Contractor Data/Comments: insert contractor self-assessment results; inspections, audit results

CARs
IssuedResolved
00

Government’s Assessment #1 Management

FunctionHighlightsChallenges/ Opportunities
Project ManagementContractor has developed and maintained an effective business relationship with the government.

Articulate exactly what stood out during the surveillance ensuring to reference applicable contract and Government regulations. (PRS, QASP, ARs TB MED etc) Customer / Government inquiry – complaint Response Contractor promptly reacted to diner complaints within 48 hours, ensuring all concerned the issue is being addressed, Articulate exactly what stood out during the surveillance ensuring to reference applicable contract and Government regulations. (PRS, QASP, ARs TB MED etc) Property/Equipment Issues Contractor has numerous pieces of equipment missing. Has failed to take any action on it.

Articulate exactly what stood out during the surveillance ensuring to reference applicable contract and Government regulations. (PRS, QASP, ARs TB MED etc) Quality Control/Training Programs No record of current training on hand.

Articulate exactly what stood out during the surveillance ensuring to reference applicable contract and Government regulations. (PRS, QASP, ARs TB MED etc)

Personnel Qualification Issues
PMs resume does not reflect required qualifications as outlined in the PWS.

Articulate exactly what stood out during the surveillance ensuring to reference applicable contract and Government regulations. (PRS, QASP, ARs TB MED etc)

TypeIssuedResolved
N/CAR
CDR

Instructions: This is a Government slide.

Note deficiencies to be discussed in the PMR PoP, such as Verbal Corrective Actions, Corrective Action Request (CAR), Contract Deficiency Report (CDR) GUIDANCE FOR THE CONTRACTOR PERFORMANCE ASSESSMENT REPORTING August 2016 (https://www.cpars.gov/pdfs/CPARS-Guidance.pdf) MANAGEMENT: Assess the integration and coordination of all activity needed to execute the contract or order, specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the Contractor's history of reasonable and cooperative behavior (to include timely identification of issues in controversy), customer satisfaction, timely award and management of subcontracts. Include, as applicable, infom,ation on the following:

- Is the Contractor oriented toward the customer?

• Is interaction between the Contractor and the Government satisfactory, or does It need improvement?

- Include the adequacy of the Contractor's accounting, billing, and estimating systems and the Contractor's management of Government Furnished Property (GFP) if a substantial amount of GFP has been provided to the Contractor under the contract or order.

- Address the timeliness of awards to subcontractors and management of subcontractors, including subcontract costs. Consider efforts taken to ensure early identification of subcontract problems, and the timely application of corporate resources to preclude subcontract problems from impacting overall prime contractor performance.

- Assess the Prime Contractor's effort devoted to managing subcontracts and whether subcontractors were an integral part of the Contractor's team. Are the Contractor's management, on-site, and home office personnel exhibiting the capacity to adequately plan, schedule, resource, organize, and otherwise manage the work? lf not, describe and relate to other rated elements.

Consider the following aspects of performance:

Management Responsiveness. Assess the timeliness, completeness, and quality of problem identification, corrective action plans, proposal submittals (especially responses to change orders, Engineering Change Proposals (ECPs), or other UCAs), the Contractor's history of reasonable and cooperative behavior, effective business relations, and customer satisfaction. Consider the Contractor's responsiveness to the program as it relates to meeting contract or order requirements during the period covered by the report.

Subcontract Management. Assess the Contractor's success with timely award and management of subcontracts.

- Assess the Prime Contractor's effort devoted to managing subcontracts and whether subcontractors were an integral part of the Contractor's team. - Consider efforts taken to ensure early identification of subcontract problems, and the timely application of corporate resources to preclude subcontract problems from impacting overall Prime Contractor performance.

- Consider efforts taken to ensure prompt subcontractor payment.

• Assess the Prime Contractor's managing of subcontractors to ensure compliance with labor and safety standards at the subcontract level.

If the contract is set-aside for small business, assess the Contractor's compliance with any limitations on subcontracting.

Management of Key Personnel (Applicable when the contract/order contains a Key Personnel clause).

Assess the contractor's performance in selecting, retaining, supporting, and replacing, when necessary, key personnel. For example:

- How well did the contractor match the qualifications of the key position, as described in the contract/order, with the person who filled the key position?

- Did the contractor support key personnel so they were able to work effectively?

- If a key person did not perform well, what action was taken by the contractor to correct this?

- If a replacement of a key person was necessary, did the replacement meet or exceed the qualifications of the position as described in the contract or order schedule?

Contractor Comments:

Regulatory Compliance

FunctionHighlightsChallenges/ Opportunities
Safety/PPE/ Chemical use
Dining Facility Sanitation
EEO/CTIP/ Other applicable requirements
Account Status
Ration Accountability/Ordering procedures
Training

Instructions: This is a mandatory contractor provided slide.

Insert name of contractor Contractor Data/Comments: insert contractor self-assessment results; inspections, audit results

CARs
IssuedResolved
00

Government’s Assessment #1 Regulatory Compliance

FunctionHighlightsChallenges/ Opportunities
Safety/PPE/ Chemical useStorage room door unlocked/secured 5 out of 7 inspections.

Articulate exactly what stood out during the surveillance ensuring to reference applicable contract and Government regulations. (PRS, QASP, ARs TB MED etc) Dining Facility Sanitation Cooks were checking proper food temperatures on the serving line throughout the servicing period.

Articulate exactly what stood out during the surveillance ensuring to reference applicable contract and Government regulations. (PRS, QASP, ARs TB MED etc) EEO/CTIP/ Other applicable requirements All contract personnel trained IAW applicable time periods.

Articulate exactly what stood out during the surveillance ensuring to reference applicable contract and Government regulations. (PRS, QASP, ARs TB MED etc) Account Status Account status overspent for 3 consecutive months.

Articulate exactly what stood out during the surveillance ensuring to reference applicable contract and Government regulations. (PRS, QASP, ARs TB MED etc) Ration Accountability/Ordering procedures Subsistence variation was 99 % positive for the reporting month.

Articulate exactly what stood out during the surveillance ensuring to reference applicable contract and Government regulations. (PRS, QASP, ARs TB MED etc) Training No records on hand.

Articulate exactly what stood out during the surveillance ensuring to reference applicable contract and Government regulations. (PRS, QASP, ARs TB MED etc)

TypeIssuedResolved
N/CAR
CDR

Instructions: This is a Government slide.

Note deficiencies to be discussed in the PMR PoP, such as Verbal Corrective Actions, Corrective Action Request (CAR), Contract Deficiency Report (CDR) GUIDANCE FOR THE CONTRACTOR PERFORMANCE ASSESSMENT REPORTING August 2016 (https://www.cpars.gov/pdfs/CPARS-Guidance.pdf) REGULATORY COMPLIANCE: (e.g failure to report in accordance with contract terms and conditions, late or nonpayment to subcontractors, trafficking violations, tax delinquency, defective cost or pricing data, terminations, suspension and debarments) Assess compliance with all terms and conditions in the contract/order relating to applicable regulations and codes, using the Evaluation Ratings Definitions. Consider aspects of performance such as compliance with financial, environmental {example: Clean Air Act, Clean Water Act), safety, and labor regulations as well as any other reporting requirements in the contract terms and conditions.

Consider questions such as the following:

- Has the contractor complied with all contract clause requirements?

- Has the contractor complied with the reporting requirements of the contract?

- Has the contractor complied with the quality assurance surveillance plan?

- Has the contractor complied with specifications or other contractual requirements in the contract such as FAPIIS reporting, CAS reporting, safety requirements, environmental reporting, and standard and unique contract requirements specific to that contract?

Cost Control

FunctionHighlightsChallenges/ Opportunities
Food Preparation & Serving
Dining Facility Sanitation
Requisitioning, Receiving and Storage of Subsistence
Dining Facility Administration
Project Management

CDR Cost reduction; Penalties

Instructions: This is a Government slide.

Note deficiencies to be discussed in the PMR PoP, such as Verbal Corrective Actions, Corrective Action Request (CAR), Contract Deficiency Report (CDR) GUIDANCE FOR THE CONTRACTOR PERFORMANCE ASSESSMENT REPORTING August 2016 (https://www.cpars.gov/pdfs/CPARS-Guidance.pdf) Cost Control. Assess the contractor’s effectiveness in forecasting, managing, and controlling contract/order cost. If the contractor is experiencing cost growth or underrun, discuss the causes and contractor-proposed solutions for the cost overruns or underruns. For contracts/orders where task or contract sizing is based upon contractor-provided person hour estimates, the relationship of these estimates to ultimate task cost should be assessed. In addition, the extent to which the contractor demonstrates a sense of cost responsibility, through the efficient use of resources, in each work effort should be assessed. Include, as applicable, the following information:

• Does the contractor keep within the total estimated cost (what is the relationship of the negotiated costs and budgeted costs to actuals) to include the overhead and G&A rates?

• Did the contractor do anything innovative that resulted in cost savings?

• Were billings current, accurate and complete?

• Are the contractor’s budgetary internal controls adequate?

• Has the contractor notified the Government and taken necessary corrective actions when the cost estimate exceeds available funds?

Has contractor maintained staffing commensurate with workload?

Insert CAR data self-assessment results; inspections, audit results

Government Assessment #1 Cost Control

FunctionHighlightsChallenges/ Opportunities
Food Preparation & ServingThrough continued improper food preparation, contractor discarded over $3,000 in food waste during the month.

Articulate exactly what stood out during the surveillance ensuring to reference applicable contract and Government regulations. (PRS, QASP, ARs TB MED etc) Dining Facility Sanitation Contractors sanitation programs application is continuously substandard due to lack of money for supplies (quote from PM) Articulate exactly what stood out during the surveillance ensuring to reference applicable contract and Government regulations. (PRS, QASP, ARs TB MED etc) Requisitioning, Receiving and Storage of Subsistence Contractor was required, IAW xxx to dispose of 4 cases of expired subsistence due to expiration date.

Articulate exactly what stood out during the surveillance ensuring to reference applicable contract and Government regulations. (PRS, QASP, ARs TB MED etc)

Project Management
Contractor failed to fill DFAC manager position x 3 months yet collected pay for having all positions filled. KO notified, no action taken.

Articulate exactly what stood out during the surveillance ensuring to reference applicable contract and Government regulations. (PRS, QASP, ARs TB MED etc) CDR Cost reduction; Penalties 9 CDRs for the month of April resulted in a payment reduction of $20,654.88 Articulate exactly what stood out during the surveillance ensuring to reference applicable contract and Government regulations. (PRS, QASP, ARs TB MED etc)

Instructions: This is a Government slide.

Note deficiencies to be discussed in the PMR PoP, such as Verbal Corrective Actions, Corrective Action Request (CAR), Contract Deficiency Report (CDR) GUIDANCE FOR THE CONTRACTOR PERFORMANCE ASSESSMENT REPORTING August 2016 (https://www.cpars.gov/pdfs/CPARS-Guidance.pdf) Cost Control. Assess the contractor’s effectiveness in forecasting, managing, and controlling contract/order cost. If the contractor is experiencing cost growth or underrun, discuss the causes and contractor-proposed solutions for the cost overruns or underruns. For contracts/orders where task or contract sizing is based upon contractor-provided person hour estimates, the relationship of these estimates to ultimate task cost should be assessed. In addition, the extent to which the contractor demonstrates a sense of cost responsibility, through the efficient use of resources, in each work effort should be assessed. Include, as applicable, the following information:

• Does the contractor keep within the total estimated cost (what is the relationship of the negotiated costs and budgeted costs to actuals) to include the overhead and G&A rates?

• Did the contractor do anything innovative that resulted in cost savings?

• Were billings current, accurate and complete?

• Are the contractor’s budgetary internal controls adequate?

• Has the contractor notified the Government and taken necessary corrective actions when the cost estimate exceeds available funds?

Has contractor maintained staffing commensurate with workload?

Insert CAR data self-assessment results; inspections, audit results

Contractor’s Self-Assessment #1 Other Areas

FunctionHighlightsChallenges/ Opportunities
Food Preparation, Serving & Customer Service
Dining Facility Sanitation
Requisitioning, Receiving and Storage of Subsistence
Dining Facility Administration
Project Management

Instructions: This is a mandatory contractor provided slide.

Insert name of contractor Contractor Data/Comments: insert contractor self-assessment results; inspections, audit results

CARs
IssuedResolved
00

Government’s Assessment #1 Other Areas

FunctionHighlightsChallenges/ Opportunities
Food Preparation, Serving & Customer ServiceAddress any additional findings during the surveillance.

Ensure to note any unusual actions and detail the finings. Site regulations, contracts and any other directives.

Dining Facility Sanitation Address any additional findings during the surveillance.

Ensure to note any unusual actions and detail the finings. Site regulations, contracts and any other directives.

Requisitioning, Receiving and Storage of Subsistence Address any additional findings during the surveillance.

Ensure to note any unusual actions and detail the finings. Site regulations, contracts and any other directives.

Dining Facility Administration Address any additional findings during the surveillance.

Ensure to note any unusual actions and detail the finings. Site regulations, contracts and any other directives.

Project Management
Address any additional findings during the surveillance.

Ensure to note any unusual actions and detail the finings. Site regulations, contracts and any other directives.

TypeIssuedResolved
N/CAR
CDR

Instructions: This is a Government slide.

Note deficiencies to be discussed in the PMR PoP, such as Verbal Corrective Actions, Corrective Action Request (CAR), Contract Deficiency Report (CDR) GUIDANCE FOR THE CONTRACTOR PERFORMANCE ASSESSMENT REPORTING August 2016 (https://www.cpars.gov/pdfs/CPARS-Guidance.pdf) OTHER AREAS: Specify additional evaluation areas that are unique to the contract or order, or that cannot be captured elsewhere in the evaluation. More than one type of entry may be included, but should be separately labeled. If extra space is needed, use the Assessing Official Comments area.

If the contract or order contains an award fee clause, select Award Fee as one of the Other Areas. The Assessing Official should translate the award fee earned to adjectival ratings which could prove more useful for using past performance to assess future performance risk in upcoming source selections. If award fee information is included in the CPAR, use the Assessing Official Comments area to provide a description for each award fee. Include the scope of the award fee by describing the extent to which it covers the total range of contract or order performance activity, or is restricted to certain elements of the contract or order.

If any other type of contract or order incentive is included in the contract or order (excluding DoD contract or order share line incentives on fixed-price or cost-type contracts or orders), it should be reported in a manner similar to the procedures described above for award fee (by selecting Incentive as one of the Other Areas), Use the Other Areas block in those instances where an aspect of the Contractor's performance does not fit into any of the other blocks on the form. As an example, this block may be used to address security issues, provide an evaluation of provisioning line items, or other areas as appropriate.

CategoryCurrent
CPARPMR1
20 JAN – 19 APRPMR2
20 APR – 19 JULPMR3 20 JUL – 10 OCTPMR4 11 OCT – 19 JAN
Cost Control
Quality
Schedule
Management
Small Business
Regulatory Compliance
Other Areas

Scorecard represents contractor’s last CPAR rating from this contract (if applicable), previous PMR(s) rating, current PMR rating.

VG

E

M

U

S USG Performance Scorecard

Instructions: This is a Government slide. [The assumption is the contractor had a previous CPAR under this contract.] This is a “snapshot” slide displaying trends. Provide accumulated and current PMR assessments. For “Annual CPAR” evaluation, a typical phrase would be: “If I were to rate today, then the annual CPAR assessment would be XX.”

GUIDANCE FOR THE CONTRACTOR PERFORMANCE ASSESSMENT REPORTING August 2016 (https://www.cpars.gov/pdfs/CPARS-Guidance.pdf) Pages A3-8 to A3-17

Category / LocationCurrent CPARPMR1
XX XXX – 20XXPMR2
XX XXX – 20XXPMR3
XX XXX – 20XXPMR4

XX XXX – 20XX

Cost ControlA
B
QualityA
B
ScheduleA
B
ManagementA
B
Small BusinessAN/AN/AN/AN/AN/A
B
Regulatory ComplianceA
B
Other AreasA
B

A = location B = location Scorecard represents contractor’s last CPAR rating from this contract, previous PMR(s) rating, current PMR rating.

VG

E

M

U

S

USG Recommended Performance Scorecard

Instructions: This is a Government slide. [The assumption is the contractor had a previous CPAR under this contract.] This is a “snapshot” slide displaying trends. Provide accumulated and current PMR assessments. For “Annual CPAR” evaluation, a typical phrase would be: “If I were to rate today, then the annual CPAR assessment would be XX.”

GUIDANCE FOR THE CONTRACTOR PERFORMANCE ASSESSMENT REPORTING August 2016 (https://www.cpars.gov/pdfs/CPARS-Guidance.pdf) Pages A3-8 to A3-17

Area(s)Emerging
(Forecasted)Future/Potential
(Projected)Challenges
Food Preparation & ServingContinuous training on the production of menu items and proper service, and portion sizeAbility to maintain stable work force
Dining Facility SanitationAnnual training requirements by all personnel
Language proficiency
Requisitioning, Receiving and Storage of SubsistenceEnsure all subsistence is rotated to prevent spoilage.
Dining Facility AdministrationNumerous outdated, irrelevant SOPs/recipe cards being updated by food program manager.Ensure cash is turned in on schedule to avoid having to much on hand.Scheduling time for COR to deposit money in the bank.

Comments:

USG Projected Future Mission/Workload

Instructions: This is a Government slide. The LRC leadership provides information in coordination with the appropriate offices.

Future Mission/Workload: Mission drivers, workload, customer decrease/increase, tentative schedule for the change; for example, BCT deploys and UME operations established.

Discussion mission priorities currently and in the near-term and associated funding status.

Guidance

Instructions: This is a Government slide.

LRC leadership

Questions?

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File details come from the government source that posted it. Updated .