Attachment_1_-_Performance_Work_Statement.docx

PERFORMANCE WORK STATEMENT

Directorate of Public Works (DPW) Base Operations and Maintenance Support Services Fort Gordon, Georgia

1. GENERAL: This is a non-personal services contract to provide Base Operations Maintenance and Support Services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all management, supervision, personnel, training, travel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform base operations support as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property (GFP) and services. Installation support services shall include: Contingency Planning; Work Management and Administration; Project Accomplishment; Environmental Effects Services; Pest Control Services; Facilities Maintenance and Repair Services; Maintenance – Grounds; Maintenance and Repair - Surfaced and Unsurfaced Areas and Bridges; Plant Operations Services and Miscellaneous Services; Real Property Maintenance Activity Supply and U-DO-IT Services; and Furnishings Management. Facilities are shown in Technical Exhibit 7.4.3 Fort Gordon Facility Listing (Excluding Privatized Facilities

1.2 Background: Fort Gordon is a large, multi-mission, multi-service military installation providing base services and support across a wide spectrum of training, operational, and Soldier sustainment needs. The installation supports Department of Army (DA) and Department of Defense (DoD) organizations and activities performing regional and world-wide missions including communications training and operations, military intelligence, cyber operations, medical and dental care, force integration, and mobilization. Fort Gordon provides year-round training for more than 54,000 reservists as well as Army and Navy Reserve Officer Training Corps (ROTC) students.

1.3 Objectives: The Contractor shall provide all management, supervision, personnel, training, travel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform base operations support as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property (GFP) and services. Installation support services shall include: Contingency Planning; Work Management and Administration; Project Accomplishment; Environmental Effects Services; Pest Control Services; Facilities Maintenance and Repair Services; Maintenance – Grounds; Maintenance and Repair - Surfaced and Unsurfaced Areas and Bridges; Plant Operations Services and Miscellaneous Services; Real Property Maintenance Activity Supply and U-DO-IT Services; and Furnishings Management. Facilities are shown in Technical Exhibit 7.4.3 Fort Gordon Facility Listing (Excluding Privatized Facilities).

General Fund Enterprise Business System, GFEBS, required contractor roles and associated training is found in Technical Exhibit 7.4.6 – A76 Financial & Plant Maintenance Roles and Courses.

1.3.1. Subcontracts, Purchase Orders and General Services Administration Delivery Orders. The Contractor shall assume total responsibility for all requirements stated herein on the contract start date. The Contractor has the option to subcontract requirements, perform all requirements with Contractor employees, or a combination based on the most cost effective method. The Contractor shall render payment for all subcontracts, General Services Administration (GSA) delivery orders, and purchase orders that the Contractor awards. The Contractor shall provide reports on subcontracting activities (Deliverable 1030, 1031, and 1032).

1.3.2. Use of GSA Contracts. The Contractor shall be authorized to initiate, award, and administer delivery orders against GSA contracts.

1.4 Scope: The Contractor's work requirements shall include all Contractor planning, programming, administration, and management necessary to provide services as specified within this PWS. The Contractor shall perform in accordance with all contract terms, reference documents, conditions, specific contract requirements, contract clauses, exhibits, other attachments, and all applicable Federal, State and local laws, regulations, codes, or directives, to include applicable documents listed in Section 6 of this PWS. The performance objectives, performance standards, and acceptable quality levels are listed in the Performance Requirements Summary (PRS), Technical Exhibit 7.1.

The Contractor shall perform all related Contractor administrative services necessary to perform the work, to include, but not be limited to, the following: supply, quality control, Contractor financial control, and maintenance of accurate and complete records, files, and libraries of documents to include Federal, State, and local laws, regulations, codes, technical manuals, and manufacturer's instructions/specifications. The Contractor shall provide related services such as formatting and inputting data directly into General Fund Enterprise Business System (GFEBS) and preparing and providing required reports, compiling historical data, performing administrative activities and submitting necessary information as specified (Deliverable 1001). GFEBS training requirements are located at website below and should be completed by each employee in a role that utilizes GFEBS. The training completed by each employee should be tailored to what suits their particular job requirements. (https://trgdelep.gfebs-erp.army.mil/rwdhelp/nav/index.htm).

1.4.1 Meetings, Conferences, and Briefings. The Contractor shall attend, present, participate in, compile data for, furnish input and prepare minutes for scheduled and unscheduled meetings, conferences, and briefings that relate to the contracted functions and services as required by the Contracting Officer to provide effective communication and impart necessary information. The Contractor shall participate in meetings with installation customers, Federal, State, and local agencies and their representatives, and other contractors as required by the Contracting Officer or COR. These meetings may include both on-site and off-site meetings and the frequency may be weekly, monthly, or as otherwise required. Meetings may start or end outside of core duty hours. The Contractor shall prepare minutes, as directed, for meetings attended and provide copies (hard copy or electronic as preferred by the Contracting Officer) to the Contracting Officer or the Contracting Officer’s Representative (COR) within two working days after the meeting (Deliverable 1002).

1.4.2 DPW Staff Meetings. The Contractor shall be required to attend weekly DPW staff meetings and provide status of projects and other work in progress (Deliverable 1003).

1.4.3. Management Plan. The Contractor shall submit a Management Plan in conjunction with their proposal response (Deliverable 1004). The Management Plan shall address overall project management and administration; project office autonomy and corporate headquarters support; overall financial management; management of all resources (equipment, personnel, supplies and materials, and subcontracts); provide a staffing matrix indicating how each section (division) of the proposed work force will be staffed including the position titles and proposed numbers of each position and how the divisions shall interrelate in the performance of the PWS requirements; address contract operations planning and control (especially emergency operations); cost control; work management and control including work scheduling and work flow; data collection and management (including document flow and control of associated files). The Management Plan shall also include the resumes of the proposed Key Personnel (1.6.11) and letters of intent from each proposed key person. The Contractor’s Management Plan shall be updated annually to reflect organizational and management changes and submitted to the Contracting Officer (Deliverable 1004).

1.4.4. Contractor Support for Installation Inspections, Reviews, and Meetings. The Contractor shall provide technical support for installation inspections and reviews. The Contractor shall notify the Contracting Officer within 30 minutes by phone of any inspection visit by an agent or agents of any regulatory agency [other than Occupational Safety and Health Administration (OSHA)]. The Contracting Officer or COR shall issue instructions as to how to proceed in cooperating with the inspector. The Contractor shall submit a written report in accordance with AR 385-40, Army Accident Investigations and Reporting, by close of business of the next working day following completion of the inspection or visit, to include the name(s), identification number(s), agency(s) of the inspector(s), and the reason for the visit. The Contractor shall include a copy of all reports received. If samples are collected by the regulatory agency, the Contractor shall submit similar samples with the report to the Contracting Officer. The samples submitted by the Contractor shall be accompanied by a statement signed by the Contractor validating their authenticity (Deliverable 1020).

1.4.5. Occupational Safety and Health Plan. The Contractor's safety and health plan shall comply with all rules of safety which are set forth in Public Law 91-596 (Occupational 5.4 Health Act), and the following regulations: AR 385-10, Army Safety Program, with USASC&FG Supplements thereto; AR 385-40, Accident Reporting and Records, with USASC&FG Supplements thereto; AR 385-55, Prevention of Motor-Vehicle Accidents, with USASC&FG Supplements thereto; AR 385-63, Range Safety, and AR 385-64, U.S. Army Explosives Safety Program, with TRADOC Supplement. The Contractor shall take proper safety and health precautions to protect the work, the employees, the public and property of others. The Contractor shall comply with AR 600-63, Army Health Promotion, and USASC&FG Supplement for enforcement of no smoking policy in Government buildings. This plan shall be submitted to the Contracting Officer for review and approval 30 calendar days prior to contract start (Deliverable 1023).

1.4.6. Workload Data. Workload data shall reflect all work accomplished by the Contractor's staff directly costed to a functional area and workload for each functional area staff. Functional area workload shall be severable by functional area and follow the PWS structure. The workload data will be subject to review and comment by the Contracting Officer and shall be changed and/or updated as required. Workload data for Cost-Plus Fixed Fee (CPFF) functional areas accomplished by the Contractor’s project staff shall be reported by labor cost and material cost (Deliverable 1033).

1.4.7. Warranty Program. The Contractor shall establish and maintain a Warranty Program to warrant all equipment, parts, components, where the manufacturers’ provide a warranty and shall be exercised for the duration of this contract. The Contractor shall provide the COR with a copy of the warranty and manual for each item of equipment which the Contractor installs. The Contractor shall input and maintain warranty information in GFEBS for each item of equipment which the Contractor installs. The Contractor shall also monitor warranties provided to the Government by other contractors as defined below. The Contractor shall provide a plan for managing warranties to the Contracting Officer 30 calendar days prior to contract start for review and approval (Deliverable 1034).

1.4.7.1 Warranty Monitoring. At contract start, the COR will provide the Contractor all available information on equipment and facility warranties. Throughout the contract term, as additional work is completed and accepted by the Government, the COR will provide the Contractor with warranty information on the equipment and facilities. The Contractor shall maintain and update this data in GFEBS, and be prepared to advise the COR of the warranty status of equipment and facilities upon request. All warranty data shall be returned to the Government at contract completion. Warranted equipment and component parts, other than equipment or parts installed under this contract, shall not be removed, replaced, or have deficiencies corrected while still under warranty of the manufacturer or the installer except as directed by the Contracting Officer. All defects in workmanship or material, defective parts, or improper installation found by the Contractor shall be reported to the COR so that necessary action may be taken. The Contractor shall be responsible for knowledge of the equipment and components that are covered by original warranty and the duration of that warranty. When Contractor personnel in response to a DMO or other work requirements determine that a warranted item not installed by the Contractor requires service, the Contractor shall notify the Contracting Officer in writing no later than the next working day and give telephone notification within 15 minutes of detection if the deficiency threatens damage to personnel or property. The Contracting Officer, through the COR, will direct the Contractor to: (1) repair the deficiency if potential damage may result from deferring repairs; or (2) clean the work area and stop work. The Contractor shall not receive payment for work not authorized by the Contracting Officer which is performed on warranted equipment unless the Contracting Officer concurs that such work was a legitimate response to a true emergency condition.

1.4.7.2 Warranty Service Intervals. The Contractor shall comply with all manufacturers’ warranty requirements regarding maintenance and service intervals. This requirement applies to equipment installed by the Contractor as well as by other Government contractors.

1.5 Period of Performance: The period of performance shall consists of a 10-month Base period (Includes a 60-day Phase-in) and four (4) 12-month option years. The Period of Performance reads as follows:

1.6 General Information

1.6.1 Federal Observed Holidays: If the legal public holiday falls on a Saturday, it is observed on a Friday; if the legal public holiday falls on a Sunday, it is observed on Monday.

1.6.2 Hours of Operation: The Contractor is responsible for conducting business, between the hours of 0730 to 1600 Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.6.3 Place of Performance: The work to be performed under this contract will be performed at Fort Gordon, Ga, which lies a few miles just outside of Augusta, GA. The post is surrounded by the communities of Grovetown, Harlem, and Hephzibah. The post can be easily reached from Interstate 20 by following Jimmie Dyess Parkway. An additional work site is Pointes West Army Recreational Site, located on Thurmond Lake, approximately miles 25 mile northwest of Ft. Gordon, Ga.

1.6.4 Quality Control Program (QCP): The Contractor shall develop a comprehensive QCP describing the Contractor’s approach for delivering the requirements of the PWS. The QCP is to be submitted to the Contracting Officer 30 calendar days prior to contract start for review and approval (Deliverable 1028). The QCP must be forwarded to and accepted by the KO. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficiencies. The Contractor’s QCP is the means by which the Contractor assures that the work complies with the requirement of the contract. The Contractor shall submit the Quality Control NLT 30 calendar days prior to contract start date and shall provide updated copies NLT 20 working days prior to the implementation of changes. After acceptance of the QCP the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the QCP.

1.6.4.1. Quality Control Inspection Program. The Contractor shall develop a comprehensive Quality Control Inspection Program that addresses all the tasks and services to be provided by the Contractor. It shall specify areas to be inspected on a scheduled or unscheduled basis, the manner in which inspections are to be conducted, and the titles of the individuals who will perform the inspections, and state the percentages of work to be inspected on a recurring basis. In developing this inspection program, the Contractor shall identify the key activities and associated characteristics in each process that have a significant influence on specific services and provide for methods of monitoring and evaluation of the selected characteristics.

1.6.4.2 Deficiency Identification/Correction Program. The Contractor shall develop a method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable. This program shall contain processes for identifying the root cause of the deficiency and the steps to be taken for deficiency correction without dependence upon Government direction. The program shall include process monitoring, control, and performance measurement procedures and describe the Contractor‘s approach to implementing process changes to ensure no future deficiencies will occur.

1.6.4.3 Documentation and Files. The Contractor shall maintain a file of all inspections or tests conducted by the Contractor, to include any corrective actions taken. This file shall be retained by the Contractor and made available to the Contracting Officer and CORs upon request. The Quality Control documentation and files will be the property of the Government and shall be turned over to the Contracting Officer upon completion or termination of the contract.

1.6.4.4 Surveillance Methods. The Contractor shall develop comprehensive surveillance techniques for all contract services to ensure that acceptable quality levels are met or exceeded. The surveillance methods and checklists shall be contained in the QCP and must represent a comprehensive quality control approach that conforms to Quality Control reporting system of the Plan.

1.6.4.5. Customer Feedback Program. The Contractor is required to use the Interactive Customer Evaluation (ICE) system to obtain customer feedback.

1.6.4.6 Quality Control Report. The Contractor shall submit a weekly Quality Control Report for each functional area identified in the contract and the Customer Feedback Program (Deliverable 1029). Each Quality Control Report shall highlight the number of deficiencies/customer feedback forms that were discovered/received in the previous week and present solutions that resolved or will potentially resolve future deficiencies. The report shall be submitted to the Government’s Quality Assurance Evaluator (QAE) for review as part of the Contractor’s QCP within one working day of the conclusion of the week. A summary of the deficiencies identified and corrected each month will be provided to the QAE five working days after the last day of the month.

1.6.4.7 Contractor’s Quality Control Program Effectiveness. The Contractor shall demonstrate a concerted effort in improving its QCP to prevent unsatisfactory performance from consistently repeating in any single contract functional area and to ensure that unsatisfactory performance is addressed and rectified in a timely manner.

1.6.4.8 Contractor Quality Control Representative. The Contractor shall designate a CQCR responsible for QCP implementation at contract start and management of the Contractor’s Quality Control Program throughout the term of the contract. The CQCR shall be responsible for monitoring performance through the Contractor’s performance monitoring system and the development, maintenance, and timely submission of all quality control reports. The CQCR shall be responsible for the oversight of the inspection schedules and the customer feedback program.

1.6.5 Quality Assurance: The contractor shall comply with the government’s quality assurance program as defined in the Quality Assurance Surveillance Plan. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level(s) (AQL). Government surveillance of contractor performance is not limited to the Performance Objectives as outlined in this PWS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

1.6.6 Type of Contract: The Government will award a Cost Plus / Fixed Fee (CPFF) contract.

1.6.7 Security Requirements: The Contractor shall be responsible and liable for the security of all Government furnished property (facilities, equipment, and information). The Contractor shall provide the Contracting Officer a Security Plan 30 calendar days prior to contract start for Contracting Officer approval. The Security Plan shall include a Physical Security Plan, Key Control Plan, Fire Prevention and Protection Plan, and a Secured Area Access. As required, the Security Plan shall be updated as changes are made and a copy of the change submitted to the Contracting Officer for review and approval 15 working days prior to change implementation. (Deliverable 1015).

1.6.7.1 Physical Security: The Contractor shall establish and maintain a Physical Security Plan to prevent unauthorized access, vandalism, pilferage, larceny, sabotage, key/lock control, and fire; and to provide internal safeguards for the security of all Government furnished property and all property in the possession of the Contractor for the performance of required services. The physical security program and plan shall be established in accordance with the requirements of DoD 5100,76-M, Physical Security of Sensitive Conventional Arms, Ammunition, and Explosives; AR 190-11, Physical Security of Arms, Ammunition and Explosives with FORSCOM Supplement; AR 190-5, Motor Vehicle Traffic Supervision; AR 190-40, Military Police Serious Incident Report; and AR 380-20, Restricted Areas/Security. The Contractor shall be subject to unannounced physical security inspections by the Contracting Officer or COR. This plan shall be incorporated as a section in the Security Plan (Deliverable 1015).

1.6.7.2 Key Control: The Contractor shall establish a control system to ensure that no keys issued to the Contractor by the Government are lost, misplaced, or used by unauthorized persons. The Contractor shall maintain records as required by AR 190-51, Security of Unclassified Army Property (Sensitive and Non-Sensitive) to ensure accountability of keys. The Contractor shall comply with AR 190-13, The Army Physical Security Program, as applicable to key and lock issues. The Contractor shall provide key inventories as required by AR 190-51. A complete inventory shall be provided to the COR within five working days of the end of the inventory reporting period. Keys shall be surrendered whenever personnel leave the Contractor’s employment or at the end of the final performance period (Deliverable 1017).

The Contractor shall establish, in writing, a Key Control Plan to insure that keys issued to the Contractor by the DPW Real Property Administrator are not lost, misplaced, or used by unauthorized persons. Responsibilities and procedures shall be as specified in AR 190-13, The Army Physical Security Program, and AR 190-51, Security of Unclassified Army Property (Sensitive and Non-sensitive). This plan shall be incorporated as a section in the Contractor’s Security Plan (1.7) (Deliverable 1015).

1.6.7.2.1. The Contractor shall establish a key control system to ensure that no keys issued to the Contractor by the Government are lost, misplaced, or used by unauthorized persons. The Contractor shall maintain records as required by AR 190-51, Security of Unclassified Army Property (Sensitive and Non-Sensitive) to ensure accountability of keys. The Contractor shall comply with AR 190-13, The Army Physical Security Program, as applicable to key and lock issues. The Contractor shall provide key inventories as required by AR 190-51. A complete inventory shall be provided to the COR within five working days of the end of the inventory reporting period. Keys shall be surrendered whenever personnel leave the Contractor’s employment or at the end of the final performance period (Deliverable 1017).

1.6.7.2.1.1. The Contractor shall report any occurrence of lost keys telephonically to the Contracting Officer or COR within 30 minutes of discovery of loss. The Contractor shall provide the Contracting Officer a written report, by close of business the next day, providing all details of lost key occurrences (i.e., key number, location(s) accessed by the key, date the key was discovered missing, name of person signing for the key, and any other relevant details). The cost of replacing lost keys, locksets, and labor to install locks shall be the Contractor’s responsibility and shall not be reimbursable (Deliverable 1018).

1.6.7.2.2. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer (KO). Keys for buildings will only be issued to Contractor employees performing services under this contract. Keys shall be coded as to identify buildings or room numbers. Keys to areas where fire alarm control panels and suppression and extinguishing systems are located shall be provided to authorized personnel. Keys shall not be checked out to anyone other than authorized personnel, i.e., Directorate of Emergency Services personnel or the DPW Real Property Administrator unless authorized by the COR.

1.6.7.3 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s QCP.

1.6.8 Special Qualifications: Contractor minimum qualifications, licensing and certification requirements are located in Technical Exhibit 7.4.1 Contractor Personnel Minimum Qualifications, Licensing and Certifications. The Contractor shall maintain records of training qualifications, certifications, and licenses (Deliverable 1005) and update records as required throughout contract performance.

1.6.8.1 New and Recurring Training. The Contractor shall be responsible for all new and recurring training including initial orientation training of the Contractor’s personnel in such a manner as to assure that all tasks required by this PWS are performed properly. The Contractor shall develop and implement a plan that incorporates the Contractor’s policy concerning the training of incumbent and replacement personnel to include recruitment procedures. The Training Plan shall be provided to the Contracting Officer 30 calendar days prior to contract start for review and Contracting Officer approval and updated on an annual basis (Deliverable 1011). The Contractor shall maintain records of all training, certifications, and licenses, and ensure they are available for Government review. The Contractor shall ensure that all employees hired after beginning the contract are adequately trained and have the opportunity to adequately observe current Contractor personnel prior to beginning work on the contract.

1.6.8.2. Government Furnished Training. Contractor personnel shall be eligible to enroll in Government sponsored DoD and DA training courses when they are of direct benefit to the Government, as determined by the Contracting Officer. Failure of the Contractor’s personnel to successfully complete any training, Government or otherwise, will result in non-reimbursement of training and training related costs (i.e. per diem, travel, books, etc.) by the Government. Training, per-diem, and travel are non-fee bearing costs. If within one year of completion of any Government reimbursed training which is required for performance of the position, the individual receiving the training transfers from their position for any reason and retraining of another individual is required, the Contractor shall reimburse the Government for the training and training related costs. Thirty calendar days following the completion of a contract year, the Contractor shall provide the Contracting Officer with an Employee Reimbursable Training Status Report containing a list of all Contractor employees who received reimbursable training during the period, the date their training was completed, and their employment status with the Contractor during the year following completion of their training (Deliverable 1012). With the submission of this report, the Contractor shall also provide the Contracting Officer with reimbursement for those employees that transferred from the position or terminated their employment with the Contractor prior to one year after receiving reimbursable training.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The KO and COR shall meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the Contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

1.6.10 Contracting Officer’s Representative (COR): The Department of Defense Contracting Officer Representative Tracking (CORT) for nomination, tracking, documentation, and management of CORs will be used. The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The following personnel are considered key personnel by the Government: Key personnel includes the : Project Manager, Alternate Project Manager, CQCR, Head Estimator, PWO Manager, Environmental/Safety/Health Manager, and Supervisors of Pest Control, Plant Operations, HVAC, and Electrical. The Contractor shall provide a project manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The project manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0730 - 1600, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. The Project Manager and Alternate Project Manager must have a college degree in engineering, mathematics, business, public administration and/or quantitative analysis and 15 or more years of experience managing base operations support functions and familiarity with Army cost and software data programs. The Contractor shall provide to the Contracting Officer a list of emergency telephone numbers where key personnel may be contacted when not present at the work site (Deliverable 1006). Before removing, replacing, or diverting any of the specified key personnel, the Contractor shall notify the Contracting Officer in writing 15 calendar days prior to a substitution becoming effective. The Contractor shall submit information to support the proposed action to enable the Contracting Officer to evaluate the potential impact of the change on the contract (Deliverable 1007). The Contractor shall not remove or replace key personnel under this contract until the Contracting Officer approves the change. Qualifications for all key personnel are listed below are listed in Technical Exhibit 7.4.1 Contractor Personnel Minimum Qualifications.

1.6.11.1. Personnel Rosters. The Contractor shall provide the Contracting Officer at contract performance start date, a personnel roster listing all Contractor personnel by functional area (Deliverable 1008). The Contractor personnel roster shall, at a minimum, provide the employee name, functional area assigned, position assigned, clearance level (if applicable), National Agency Check (NACI) for network clearances. When changes in the roster are required due to vacancies, the personnel roster shall be updated within three working days of the change and submitted to the Contracting Officer by close of business the following workday.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

In accordance with FAR 37.114 contractor employees shall identify themselves as a contractor at all times while on the job, e.g., in the workplace, when attending meetings, in email, when answering government telephones, or when making phone calls.

ID Badges. The contractor shall provide each contractor employee an identification (ID) badge on contract start date or on employment start date. (Deliverable 1009). The ID badge shall be made of nonmetallic material, be easily readable, and shall contain the following minimum information: Employee’s Name, Contract Company Name and Employee’s Photograph. Contract employees shall wear proper identification at Government workplaces at all times.

Display of ID Badges. Contractor employees shall wear the ID badge at all times when performing work under this contract to include attending government meetings and conferences. Unless otherwise specified in the contract, each contract employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement

1.6.13 Contractor Travel: The Contractor may be required to travel CONUS and within the NCR during the performance of this contract to attend meetings, conferences, and training. The Contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS. The Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government pre-approval/authorization and notification to the COR.

1.6.14 Contractor Personnel Conduct: Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid being improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/gratuities, and on non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no contractor employees conduct political related activities or events on the USAR Facilities.

1.6.15 Other Direct Costs This category includes travel (outlined in 1.6.13), reproduction, shipping and courier expenses, employee awards and recognitions, office s supplies, safety equipment, associated with operational and training activities. Additional costs include medical, new employee screenings, auto liability insurance, IT hardware and licensing support.

1.6.16 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.17 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.18 Phase In/Phase Out : To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have key personnel on board, during the sixty (60) day phase in/phase out periods. The Contractor shall, upon the Contracting Officer's written notice, (1) furnish phase-in and phase-out services for up to 10 months after this contract expires and (2) negotiate in good faith a plan with a successor to determine the nature and extent of phase-in and phase-out services required. The plan shall specify a training program and a date for transferring responsibilities for each division of work described in the plan, and shall be subject to the Contracting Officer's approval. The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services called for by this contract are maintained at the required level of proficiency.

1.6.19 Antiterrorism (AT) and Operations Security (OPSEC)

1.6.19.1 AT Level I Training: All contractor employees, including subcontractors, assigned to this contract shall receive an initial Antiterrorism Level I Brief by a certified ATO Level II Officer within 30 days of reporting for duty. (Monthly briefings will be offered by the Garrison Antiterrorism Officer.) Annual refresher Antiterrorism Level I Training shall be completed on-line at https://jkodirect.jten.mil/Atlas2/faces/page/login/Login.seam or they may attend the monthly training offered by the Garrison ATO. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR and unit/activity security manager (Ref Department of the Army, US Army Contracting Agency, SFCA-CO, 5 Sep 07, subject: Incorporation of Measures into the Contracting Process and AR 525-13, Antiterrorism. (Deliverable 1014)

Note: Contractor personnel shall receive an AOR briefing when traveling OCONUS on TDY. Briefing must be provided by a certified ATO Level II Officer within 7 working days prior to TDY departure outside the 50 United States, its territories, and possessions. This is separate from the normal annual AT Level I training requirement. (Ref AR 525-13)

1.6.19.2 Access and General Protection/Security Policy and Procedures: This standard language text is for `contractor employees with an area of performance within an Army controlled installation, facility, or area. Contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.19.3 AT Awareness Training for Contractor Personnel Traveling Overseas: This standard language text required US based contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

1.6.19.4 iWATCH Training: All contractor employees, including subcontractors, assigned to this contract shall receive a brief on the local iWATCH program (provided in conjunction with the AT Level I Training). This training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of reporting to duty and annual refresher training with the results reported to the COR (Deliverable 1014

1.6.19.5 Contractor Employees Who Require Access to Government Information Systems (IS): All contractor employees with access to a government IS must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.6.19.6 For Contracts that Require an OPSEC Standing Operating Procedure (SOP)/Plan: The contractor shall develop an OPSEC SOP/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan will include the government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The contractor will ensure this individual becomes OPSEC Level II certified per AR 530-1.

1.6.19.7 For Contracts that Require OPSEC Training: All contractor employees, including subcontractors, assigned to this contract shall receive a brief on the local iWATCH program (provided in conjunction with the AT Level I Training). This training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of reporting to duty and annual refresher training with the results reported to the COR (Deliverable 1013).

1.6.19.8 For Information Assurance (IA)/Information Technology (IT) Training: All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.

1.6.19.9 For Information Assurance (IA)/Information Technology (IT) Certification: Per DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

1.6.20 Emergency Services

1.6.20.1 The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. The Contractor of their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor will, in turn, notify the KO or COR within 30 minutes of the incident.

1.6.20.2 Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor.

PART 2

DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

2. DEFINITIONS AND ACRONYMS:

2.1 Definitions:

2.1.1 Acceptable Quality Level (AQL). The maximum defective percent, (maximum number of defects per hundred units), or the number of defects that can be considered satisfactory. The allowable leeway or variance from a standard before the Government will reject a specific service. An AQL does not imply that the Contractor may knowingly perform in a defective manner. It only implies that the Government recognizes that defective performance happens unintentionally. As long as the defective performance does not exceed the AQL, the Government will not reject all services. The Contractor shall, however, re-perform any service found defective, when possible and allowable by contract.

2.1.2 Acceptance Inspection. Determination that the item is complete, lower echelon maintenance was performed, and the work request was completed properly.

2.1.3 Acceptance Sampling. A form of sampling used to determine a course of action. A procedure that allows a specified risk of accepting lots of given quality.

2.1.4 Accountable Officer. Person officially appointed in writing to maintain a formal set of accounting records of property or funds.

2.1.5 Accountable Property Officer. The Real Property Accountable Officer may be the DPW or any other officer or DA civilian assigned to public works (facilities engineering) functions. The accountable officer will be appointed in writing. The appointing authority will be the installation commander or head of the activity for which the Real Property records are being maintained. Responsibilities include inventory management, assets accounting, assigning space, space utilization, and real estate. (See AR 735–5, para 2–10a.) Per DA Pamphlet 405–45

2.1.6 Accountable Property Records Manager. Individual designated and required to maintain a stock record account under AR 710-2, Supply Policy Below the National Level.

2.1.7 Accounting Classification. Collection of data elements used to identify financial transactions.

2.1.8 Accounting Management Structure (AMS). AMS is the official framework or common language for interrelating programming, budgeting,…