Attachment_2_-_Technical_Exhibit_1_-_7.1_Performance_Requirements_Summary.docx

7.1 Technical Exhibit 1 - Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

1. through 1.6.20.2

General Requirements. The Contractor mobilizes with sufficient resources to effectively respond to the requirements of the PWS.

Task G-1

1.4.2.

DPW Staff Meetings

Contractor attends weekly DPW staff meetings.

Contractor misses no more than 1 meeting per quarter.

3 No shows -10%

Task G-2

Sections 1 & 5 Contract Data and Information

Contractor shall provide required data submissions as scheduled, complete and accurate.

Submittals on-time and correct No reduction No T4C No T4D

Task G-3

1.6.8 Licenses, Certifications and Qualifications Contractor conforms to all requirements for Licensed, Certified, and Qualified personnel.

2 Deficiencies -3 % > 2 Deficiencies of applicable area of PWS -5 %

Task G-4

1.6.7

Security Plan

Contractor's Security Plan is clear, realistic and updated.

2 Weeks Late -5% Not Submitted -100%

Task G-5 Sections 1 & 5

Occupational Safety and Health Plan Contractor’s plan complies with all regulations, rules and references identified in PWS.

Task G-6

3.8.1 Contractor Energy Conservation Progress Report Contractor input is sufficiently detailed to be part of the Fort Gordon Annual Installation Progress Report. Contractor's report addresses energy conservation efforts of past year and necessary improvements for following year.

Task G-7

3.8.1.

Energy and Utility Conservation Plan Contractor’s plan complies with Army and IMCOM energy and utility conservation and usage requirements.

Task G-8

Environmental Protection Plan Plan is comprehensive, complies with Army regulation and State and Federal Law and complies with all regulations, rules and references identified in the PWS.

Task G-9

Compliance Contractor reports inspections per contract requirements and complies with Environmental Protection, Safety and Hazardous Materials Management Requirements

Task G-10

1.6.4.

Quality Control Plan Contractor's QC Plan is clear, realistic and well executed. Performance deficiencies are detected and corrected within reasonable time and recurrence of deficiencies is low. Reporting system is responsive and accurate. QC Plan conforms to industry standards and compliant with ISO 9001-2000.

Task G-11

C.3.1.3.

GFP Management Plan GFP Management Plan describes Contractor methodology for controlling, utilizing, maintaining, repairing, protecting, preserving and accounting for GFP and contains Property Control System (PCS) and the Contractor’s Purchasing System Plan (CSP), and the Contractor’s GFM/Contractor Acquired Materials Purchasing System (GFM/CAMPS)

Task G-12

3.2.1 Annual Inventory

Contractor Performs annual GFP Inventory of GFP and identifies adjustments.

2 Weeks Late -5% Not Submitted -100%

Task G-13

3.7.2.

Utilization of GFF Plan

Contractor submits detailed Utilization of GFF Plan. GFF Utilization Plan details the manner facilities will be utilized to meet Contractor’s need for onsite facilities.

2 Weeks Late -5% Not Submitted -100%

1. Deductions for unacceptable performance will be documented in Past Performance reports.

2. Reductions in price for failure to meet AQLs will occur after the first 3 months after contract start date.

3. Reductions in cost will not be compounded monthly.

Performance Requirements Summary – Mobilization and Other Contingency Planning

5.1. through 5.2.1

Performance Objective (PO)PO-1 Contingency Planning. The Contractor mobilizes with sufficient resources to effectively respond to contingencies.

Task 1-1

5.1. through 5.2.1

Mobilization and Other Contingency Plan IAW PWS - Plan is available, approved Up-to-date. Meets Plan objective. Updated within one month of receipt of the Fort Gordon revised and new plans.

2 Deficiencies -3% > 2 Deficiencies -5%

Task 1-2

Implementation Mobilizes when directed. Implementation IAW PWS and related Mobilization and Other Contingency Plans.

3 Complaints -3% > 3 Complaints -5% 100% =No reduction No T4C No T4D

Task 1-3

Strike Contingency Plan

Executable Strike Contingency Plan.

IAW PWS - Plan is available, approved, and up-to-date. Standalone from Mobilization & Contingency Plan, Meets Plan Objective.

2 Deficiencies -3% > 2 Deficiencies -5%

100% = No reduction No T4C No T4D

1. Deductions for unacceptable performance will be documented in Past Performance reports.

2. Reductions in price for failure to meet AQLs will occur after the first 3 months after contract start date.

3. Reductions in cost will not be compounded monthly

Performance Requirements Summary –Work Management and Administration

PO-2

5.2. through 5.2.7.8

Work Management and Administration The Contractor operates the work management system and receives, and enters work requirements, and accurately and completely documents the status and completion of work.

Task 2-1

5.2.1.

General

Utilize GFEBS & cProjects.

GFEBS is utilized for 98 % of all work authorizations

No more than 2 customer complaints in a single month Contractor Metrics

Validated Customer Complaints 90-97% -3% 80-89% -5% < 80% of required work properly documented -10%

3 Complaints -1% 4 Complaints -3% > 4 Complaints -5%

Task 2-2

5.2.7.7.3

Annual Work Plan Input data prepared. IAW PWS – Provides level of effort, hours, labor & equipment

No more than two minor deficiencies and no major deficiencies identified in data provided.

Data is submitted no more than 2 working days late

1 Major or 4 Minor Deficiencies -3% > 1 Major or 4 Minor Deficiencies -5%

3 days late -1% 1 week late -5% Not submitted -100%

Task 2-3

5.2.3.1.

Work Order Tasking Work orders generated.

Emergency POC.

-IAW PWS - Upon customer request Emergency Response.

-Within 30 min normal hrs. 2 Hrs. after hours.

-Designated and available 24/7/365.

3 Complaints -1%

Task 2-4

5.2.3.

Demand Maintenance Orders (DMO)

DMOs are generated for the appropriate type of work, hours and monetary limits and entered into GFEBS.

3 Complaints -1%

Task 2-5 5.2.3.

DMO Performance Requirements

Contractor shall complete Urgent DMOs within seven calendar days. Urgent DMOS are to correct conditions which could become an emergency, could seriously affect morale or have command emphasis.

Contractor completes within required time period for not less than 90% Urgent DMO

70-79% -3% < 70% of Urgent DMOs completed within required time -5%

Task 2-6

5.2.3.

DMO Performance Requirements

Contractor shall complete Routine DMO within thirty calendar days. Routine DMO are for work that does not meet criteria of emergency or urgent priority.

70-79% -3% < 70% of routine DMOs responded to within required response time -5%

Task 2-7

5.2.3.

DMO Labor & Material Cost Limits

M&R DMOs are limited to 32 labor hrs, materials and equipment accruals will not exceed $10,000 without prior written approval of the COR. Minor construction DMOs (“L" account) are limited to $5,000 for all labor, equipment, and material accruals.

2 DMOs exceed cost limits without authorization -3% > 2 DMOs exceed cost limits without authorization -5%

Task 2-8

5.2.4.

IAW PWS and GFEBS program, submitted to COR for approval. OWOs estimated with the total cost of the work, separately identified by labor and materials.

Weekly listing of all OWOs with costs to date provided to COR No more than 5% OWO without accurate estimate All weekly listings accurate and on-time

100% Inspection

6-10% -1% 11-20% -3% > 20% of OWO Total -5% 1 week late -1% 2 weeks late -5%

Task 2-9

5.2.4.

Operations Work Orders Contractor prepares reasonable and supportable OWO for each work area that provide managed costs and adequate flexibility to respond to changes in operational tempo and requirements. OWO are clear and concise, without waste of labor, materials, and equipment.

11-20% -3% > 20% of OWO Total -5%

Task 2-10

5.2.4.

OWO Planning Contractor proposes annual OWO program before start of option year periods that include improved practices, methods and equipment to manage costs.

OWO documentation initiated in GFEBS is supported by current industry best practices.

80-84% -3% < 80% of OWO total -5%

Task 2-11

5.2.4.

Indefinite Delivery OWO Unscheduled, or Indefinite Delivery OWO are planned to minimize recurring scheduled OWO while allowing timely response to changes in weather and operational tempo that are fair to both the Contractor and Government.

11-20% -3% > 20% of OWO Total -5%

Task 2-12

5.2.5.

Preventive Maintenance Orders (PMO)

PMOs are generated and estimated for preventive maintenance (PM) of equipment. IAW PWS - GFEBS used to document and manage PM. GFEBS contains all PMOs

95% of PMOs in GFEBS have correct facilities and installed equipment data with the appropriate PM and frequencies assigned

100%

90-94% -1% 80-89% -3% < 80% of required PM is identified and documented -5%

Task 2-13

5.2.5.

5.6.1.2 Preventive Maintenance Program Contractor develops and implements comprehensive PM program for facilities, property, installed equipment, infrastructure, and utilities.

PM program is IAW AR 420-1 Army Facilities Management and TM 5-610 Preventive Maintenance, Facilities Engineering Buildings and Structures, and current best industry practices.

Inspection

Contractor Metrics 85-89% -1% 80-84% -3% < 80% of PMO total -5%

Task 2-14

5.2.6.

Project Work Orders (PWO)

PWOs are generated and estimated for Government approval and documented in GFEBS and cProjects. Detailed estimate/ proposal packages contain narrative descriptions, drawings, plans, specs, and/or sketches appropriate for the size of the job and are based on the current edition of RSMeans® estimating publications. PWO data entered and updated in GFEBS and cProjects

90-94% -3% < 90% of detailed estimate/ proposal packages are complete and properly documented -5%

Task 2-15

5.2.7.7 Army Installation Status Report (ISR) Services

Army ISR Services performance data is maintained up to date. ISR data is collected maintained and provides accurate performance data for the 11 CLS areas in 5.2.7.7.

No more than two minor deficiencies and no major deficiencies identified in data provided

Data is submitted no more than 2 working days late

1 Major or 4 Minor Deficiencies -3% > 1 Major or 4 Minor Deficiencies - 5%

3 days late -1%

Not submitted -100%

Task 2-16

5.2.7.7.2.

ISR Infrastructure

IAW PWS - ISR Infrastructure data is collected, maintained and provided on an annual basis

95% of facilities infrastructure data is correctly documented.

Data is submitted no more than 2 working days late.

Contractor Deliverable 100% Inspection 90-94% -1% 80-89% -3% < 80% of ISR data is up to date and correct -5%

3 days late -1%

Task 2-17

5.2.7. through

Financial Cost Management and Reporting

The DPW receives accurate and timely financial and cost data. All costs associated with all customers and projects are charged to the appropriate Work Breakdown Structure (WBS) as costs are incurred

100% Inspection 1 Deficiency -1% 2 Deficiencies -3% > 2 Deficiencies -5%

100% deficiency free = No reduction No T4C No T4D

Task 2-18

5.2.7.2.

Ledgers and Obligation Files

Commit ledgers and obligation files are accurately maintained. Reported by Army Management Structure (AMS) as outlined by DFAS-IN Manual 37-100-XX and the IMCOM Common Level of Support Service Configuration Guide.

4 incorrect AMS -3% > 4 incorrect AMS -5%

Task 2-19

5.2.7.3.

Reports/Deliverables

Reports/deliverables submitted.

IAW PWS Technical Exhibit 7.2 – Deliverables. Operates within established obligation/ expense established for each funding level.

80-84% -3% < 79% of required submittals -5%

90-100% Reports on-time and correct No reduction No T4C No T4D

Task 2-20

5.2.7.4.

Reimbursables

Services provided on a reimbursable basis are properly assigned. Customer accounts, control documents established operation budget schedules maintained & closed out as required.

80-89% -3% < 80% of reimbursable work is identified and assigned -5%

95-100% Reimbursable work correctly assigned = No reduction No T4C No T4D

Task 2-21

5.2.7.5.

Accounting Classification Codes

Proper accounting classifications are cited on all financial or accounting documents.

Prepared and submitted IAW DOD-FMR, DFAS-IN 37-1, and

DFAS-IN 3-100XX

Accounts Control - Documents Budget -Schedules Unscheduled Inspection Audit 90-94% -1% 80-89% -3% < 80% of reimbursable work is identified and assigned -5%

95-100% Account Classification codes correctly assigned = No reduction No T4C No T4D

Task 2-22

5.2.7.6.

Unliquidated Contract Obligations

Status is available, up to date with accurate totals for Un-liquidated Contract Obligations

Validated Customer Complaints 2 Complaints -1% 3 Complaints -3% > 3 Complaints -5% Zero complaints = No reduction No T4C No T4D

1. Deductions for unacceptable performance will be documented in Past Performance reports.

2. Reductions in price for failure to meet AQLs will occur after the first 3 months after contract start date.

3. Reductions in costs will not be compounded monthly.

Performance Requirements Summary – Project Accomplishment

PO-3

5.3. through 5.3.28

Project Accomplishment

Projects are executed and completed as per the approved customer’s requirements.

Task 3-1

5.3. through 5.3.28.

Task Item Four FFP PWO Project Accomplishment

Project work is performed IAW PWS and approved PWO. Satisfactorily completed IAW PWS and assigned priorities, by competent/qualified worker(s).

Required work or service is satisfactorily performed.

Status documented and completed in GFEBS / cProjects`.

90% of completed PWOs are satisfactorily performed and documented.

No more than 1 validated customer complaint in a single month.

Contractor Metrics

Completed PWOs 100% Inspection

Validated customer complaints 85-89% -1% 80-84% -3% > 80% of PWO satisfactory -5%

2 Complaints -1% 3 Complaints -3% > 3 Complaints -5%

Zero complaints = No reduction No T4C No T4D

Task 3-2

5.3. through 5.3.28.

Project Work Orders Contractor submits fixed-price proposal and schedule in response to receipt of request from the Government. PWO Proposals are complete and submitted within 14 calendar days of receipt of request.

80-84% -3% > 80% of PWO outside limits -5%

Task 3-3

5.3. through 5.3.28.

Project Work Orders

Proposals are adequately itemized and supported by cost estimating standards and subcontractor proposals, materials price quotes and other applicable data. Proposed schedules are responsive to Government operational needs.

PWO proposals supported by adequate itemization, materials and subcontractor quotes for not less than 90% of RFP.

80-84% -3% > 80% of PWO outside limits -5%

Task 3-4

5.3. through 5.3.28.

Project Work Orders

PWO proposals are complete and timely. Schedules are reasonable and responsive to Government operational needs.

100% Inspection 85-89% -1% 80-84% -3% > 80% of PWO outside limits -5%

Task 3-5

5.3. through 5.3.28.

Project Work Performance

Contractor performs work according to PWS and industry standards, safely, on schedule and coordinated with Government operations. Contractor performs PWO as scheduled, without unscheduled interruptions of Government operations due to utilities outages or excessive noise, dust or contamination

80-84% -3% > 80% of PWO outside limits -5%

Task 3-6

5.3. through 5.3.28.

Project Completion and Warranties

Contractor provides required project documentation, drawings and manufacturer manuals within five days of work acceptance and is responsive to correcting defects under warranty for one year following acceptance.

100% Inspection 85-89% -1% 80-84% -3% > 80% of PWO outside limits -5%

1. Deductions for unacceptable performance will be documented in Past Performance reports.

2. Reductions in price for failure to meet AQLs will occur after the first 3 months after contract start date.

Performance Requirements Summary – Environmental Effects Services

PO-4

5.4. through 5.4.12.

Environmental Effects Services Ft. Gordon maintains a safe healthy environment in full compliance with all applicable environmental laws and regulations

Task 4-1

5.4.2. through 5.4.12.

General

Fort Gordon complies with all applicable environmental laws, statutes and regulations. No non-compliance citations.

T4C T4D Fine(s) paid by Contractor

Task 4-2

5.4.2.1.3.

Potential Pollutant Material Inspection and Inventory

Potential pollutants are identified in facilities covered under the Storm Water Industrial Permit and structures covered within the Municipal Systems (MS4).

Inspect, inventory and list all potential pollutant material, enter inventory into database, account for and track usage of inventoried potential pollutant material and submit a permit condition material inventory report.

100% Report Inspection 1 Deficiency -1% 2 Deficiencies -3% > 2 uncorrected Minor Deficiencies or 1 uncorrected major -5%

100% deficiency free = No reduction No T4C No T4D

Task 4-3

5.4.2.4.

Hazardous Material/Hazardous Waste/Hazardous Materials Control Point

Hazardous Material/ Hazardous Waste/ Hazardous Materials Control Point (HMCP) complies with all applicable environmental laws, statutes and regulations and the approved Hazardous Materials Management Plan.

No non-compliance citations

Hazardous Materials Management Plan with updated hazardous material inventory Zero citation(s) for Contractor non-compliance

Submitted within 1 week of scheduled date

100% Inspection

Contractor Deliverable Report 100% Inspection

T4C T4D Fine(s) paid by Contractor

1 week late -1%

Task 4-4

5.4.2.4.1. through 5.4.2.4.6.

Operate Hazardous Materials Control Point (HMCP) and Satellite Accumulation Points (SAPs) Compliant Hazardous Materials Control Point (HMCP) and Satellite Accumulation Points (SAPs) compliance with the PWS and all applicable environmental laws, statutes and regulations.

No non-compliance citations

T4C T4D Fine(s) paid by Contractor

Task 4-5

5.4.2.4.7.

Conforming Storage Facility

Compliant Conforming Storage Facility (CSF), Building 10701, operated in compliance with Fort Gordon (RCRA) Part B Permit and all local, state, and federal regulations.

T4C T4D Fine(s) paid by Contractor

Task 4-6

5.4.3.

Asbestos Abatement Asbestos Containing Materials (ACM) are identified, abated, handled and disposed o of IAW PWS and the Toxic Substance Control Act in areas where work is performed by the Contractor.

T4C T4D Fine(s) paid by Contractor

Task 4-7

5.4.3.1. through 5.4.3.8.

Operations and Maintenance Plan

Asbestos Containing Materials (ACM) are handled IAW an approved Operations and Maintenance Plan. A Certified Industrial Hygienist updates and certifies this plan. Plan is submitted for review and approval.

100% Inspection

T4C T4D Fine(s) paid by Contractor

Task 4-8

5.4.4.

Turn-in Requirements

HAZWASTE containers are handled properly and containers delivered to the turn-in point. Containers are monitored, picked up from the Satellite Accumulation Point when at least 3/4 full and taken to turn-in point.

Containers are packaged, marked and labeled in accordance with the DOT (49 CFR 107-185).

Turn-ins IAW HWMP.

T4C T4D Fine(s) paid by Contractor

Task 4-9

5.4.5. through 5.4.6.5.

Underground Storage Tanks

(USTs )Gate 1 AAFES storage tanks receive tank system tightness testing USTs operated in compliance.

The storage tanks shall be tested annually IAW PWS and 40 CFR 280.43I.

Other USTs as directed as listed in TE 7.5.4.3.

Test results to COR within 48 hours of receipt.

-10% Within 3 Months -20%

No test results within 4 months of scheduled date -100%

Task 4-10

5.4.6. through 5.4.6.4.

Lead-based Paint Management

Lead based paint (LBP) is identified, abated, handled and disposed of safely and lawfully in areas where work is performed by the Contractor IAW PWS and TSCA and the Georgia Rules for Lead-Based Paint Abatement, Certification and Accreditation, Chapter 391-3-24.

O&M Plan submitted and updated.

T4C T4D Fine(s) paid by Contractor

Task 4-11

5.4.7.

Air Quality Management Fort Gordon complies with Air Quality Management (AQM) requirements.

IAW PWS and State of Georgia Part 70 Operating Permit – Title V.

Recordkeeping, equipment testing and monitoring, and certifications for various items of Contractor operated and maintained equipment.

T4C T4D

Task 4-12

5.4.10.

Environmental Management Services

Active Contractor participation and compliance in the Fort Gordon Environmental Management System (EMS), commonly referred to as the Sustainability Management System (SMS).

Contractor misses no more than 1 meeting per quarter

Contractor Presence By Sight And Sign-in sheet 2 No shows - 5% 3 No shows -10%

Task 4-13

5.4.10.1 & 5.4.10.2 General Spill/Incident Cleanup

Any hazardous material/waste spills are responded to and contained IAW the Installation Spill Contingency Plan (ISCP) within thirty (30) minutes of notification during normal work hours and with two (2) hours outside normal work hours.

Cleanup waste substances disposed of IAW with RCRA (B) Permit and ISCP.

No response -100%

> 2 hrs to 4 hrs after normal work hours -10% No response -100%

Task 4-14 5.4.10.2.

Spill Control Response and Contingency Plans (40 CFR 112)

Compliant Spill Control Response and Contingency Plans IAW PWS and timelines required by the Facility Response Plan/Strong Oil Spill Control Plan for Large oil releases. Personnel list, and 30 day material and PPE inventory maintained

2 Deficiencies -3% > 2 Deficiencies -5%

100% = No reduction No T4C No T4D

Task 4-15

5.4.11.1.

Landfill Water Monitoring Wells

Wells referenced in the Design Operational Plan Gibson Road Landfill and 17th Street Design and Operational Plan, IAW State of Georgia Rule 391-3-4-12. Sampled, analyzed, & recorded.

100% Inspection 2 Instances -1% 3 Instances -3% > 3 Instances -5%

Task 4-16

5.4.11.2.

Daily, Monthly, and Closure Cover Requirements Installation landfills are operated IAW PWS and Georgia Solid Waste Management Act Regulations and Federal Regulations governing the operation of landfills & the RCRA Sub-Title D Permit.

No more than 1 instance in any month where landfill cover requirements not performed.

No more than 1 validated customer complaints in a single month.

Contractor Deliverable 100% Inspection

2 Instances -1% 3 Instances -3%

2 Complaints -1% 3 Complaints -3% > 3 Complaints -5%

Task 4-17

5.4.11.4.

17th Street Landfill

Closed 17th Street landfill is monitored to comply with post closure requirements IAW Form SWM-19, submitted to Compliance Branch, Environmental Division, DPW.

2 weeks late -5% Not submitted -100%

Task 4-18

5.4.11.5.

Quarterly Tonnage Reports

Landfill construction debris tonnage is inspected, accurately monitored and documented. Vehicles weighed in and out & net tonnage capture. Report reflects date, time, weight in, weight out, net weight infused in landfill and the activity disposing of the debris. Estimated Inert landfill monthly tonnage includes calculations to support report estimations.

2 weeks late -5% Not submitted -100%

Task 4-19

5.4.11.6.

Waste Inspections

Salvageable materials are identified and separated from waste material. Incoming loads of waste material inspected prior to weighing, segregate salvageable materials & document each waste inspection performed, quantity of salvageable metals extracted, and submit results monthly

2 weeks late -5% Not submitted -100%

Task 4-20

5.4.11.7.

Remaining Capacity Report

Remaining landfill capacity is monitored documented & reported. Remaining capacity report is prepared and submitted IAW Georgia Solid Waste Management Act. Landfill surveying services & official documentation/reports provided to the COR by a State of Georgia Registered Land Surveyor.

Report 100% Inspection 1 week late -1% 2 weeks late -5% Not submitted -100%

1. Deductions for unacceptable performance will be documented in Past Performance reports.

2. Reductions in price for failure to meet AQLs will occur after the first 3 months after contract start date.

Performance Requirements Summary – Pest Control Services

PO-5

5.5. through 5.5.13.4.

Pest Control Services Insects, nuisance animals, other pests and undesirable vegetation are effectively controlled IAW PWS Section C.5.5 and approved Pest Management Plan, laws and regulations, effective pest control by qualified employees with adequate supervision.

Task 5-1

5.5.1.

General

Effective pest control using appropriate controls IAW all applicable laws, statutes and regulations and the approved Pest Management Plan.

Validated Customer Complaints 2 Complaints -1%

Task 5-2

5.5.2. & 5.5.2.1

Supervision and Administration

Supervision, administration and application performed by certified personnel. Full time certified supervisor with a minimum of 8 yrs. as a certified pest control applicator assigned. Required certification /re-certification records available.

Task 5-3

5.5.3.

Pest Management Plan (PMP)

PMP approved. Updated annually. Contains detailed and complete schedule of all recurring pest control services.

2 weeks late -5% Not submitted -100%

Task 5-4

5.5.4 through 5.5.4.2.

Safety

No injury to persons or damage to property from pest control measures. Follows PMP safety section. Personnel utilize safety equipment and clothing and observe listed safety precautions.

No more than 1 observed occurrence of failure to comply with safety precautions in a single month.

No reported injury or damage to property related to pest control measures during a single month.

No more than 1 validated customer complaint/claim in a single month.

Unscheduled Inspection

Review of accident/ injury reports

2 occurrences -3% 3 occurrences -5% > 3 occurrences -10% 1 report -3% 2 reports -5% > 2 reports -10%

Task 5-5

5.5.5. through 5.5.5.7.

Supplies and Materials

Pesticides and other chemicals registered by the Environmental Protection Agency (EPA) and approved by the DoD Pest Management Board. Chemicals are properly labeled and stored in a controlled access area.

4 Instances -3% > 4 Instances -5% Fine(s) paid by Contractor

Task 5-6

5.5.6.

Permits, Certifications and Licenses

All required Local, state, Federal permits, certificates, or licenses are obtained with copies on file.

3 Instances -3% > 3 Instances -5% Fine(s) paid by Contractor

Task 5-7

5.5.7. through 5.5.7.3.

Responsiveness

Pest control DMOs are responded to and completed IAW response times per 5.2.3.1. Requesters informed in writing at least five working days prior to treatment of any pre-treatment preparations necessary.

2 Complaints -1%

Task 5-8

5.5.8.1

Notification

COR is notified of evidence of pest problems not covered in the contract or conditions conducive to pest infestation.

Reported in writing within three calendar days after discovery.

Reported no more than 1 day late.

No more than 1 validated customer complaints in a single month.

100% Inspection

2 days late -1% 3 days late -3% > 3 days late -5%

2 Complaints -1%

Task 5-9

5.5.8.2.

Scheduled Treatment SOPs

SOPs developed for use by Directors of the AAFES, Commissary, LRC Food Service & TISA and CYSS facilities.

Approved SOP Provided to the specified Directors/Managers at least five calendar days prior to initial chemical treatment.

Submitted no more than 3 calendar days late.

Provided to Directors no less than five calendar days prior to treatment.

10 days late -5% Not submitted -100%

3 days prior -1% 2 days prior -5% Not provided -100%

Task 5-10

5.5.9.

Specific Functions Requirements

Sites are inspected; pests identified, appropriate treatment is rendered.

Inspection results provided annually. Integrated pest management (IPM) techniques used.

2 Complaints -1%

Task 5-11

5.5.9.

Specific Pest Management

Specific Pests controlled IAW the PWS, DMO/PMO & Pest Management Plan.

Validated Customer Complaints 2 Complaints -1%

Task 5-12

5.5.10.

Pesticide Application Record A written record of all pesticide applications performed is generated and maintained. Daily on DD 15321 submitted to the COR no later than the 5th working day of each month. Daily records summarized on a monthly report on DD 1532,

Report 100% Inspection 1 week late -1% 2 weeks late -5% Not submitted -100%

Task 5-13

5.5.11.

Access to Buildings

Arrangements are made for buildings to be opened and closed for application or follow-up. Accessed buildings are secured and locked by end of the workday.

Unscheduled Inspection 2 Instances -1% 3 Instances -3%

Task 5-14

5.5.12.

Pesticide Spills and Decontamination

Pesticide spills are contained, cleaned, decontaminated, and reported. IAW PWS, AR 2001 and the Spill Prevention Control and Counter Measure Plan.

3 Instances -5% > 3 Instances -10%

Task 5-15

5.5.13. through 5.5.13.4.

Equipment Application and safety equipment and spill kit is appropriately stocked, provided and available and in proper working order.

3 Instances -3%

1. Deductions for unacceptable performance will be documented in Past Performance reports.

2. Reductions in price for failure to meet AQLs will occur after the first 3 months after contract start date.

Performance Requirements Summary – Facilities Maintenance and Repair Services

PO-6

5.6. through

5.6.9.

Facilities Maintenance and Repair Services Maximize life expectancy of facilities structures and related mechanical equipment IAW PWS, ISR 411, AR 420-10, Installation Design Guide, and current industry standards.

Task 6-1

5.6.1.1.2.

Emergency Work

Emergency work is responded to 24/7/365 and emergency situations alleviated.

No T4C No T4D

Task 6-2

5.6.1.1.2 Emergency Work Orders Contractor shall immediately respond to all Emergency Work Orders. Contractor shall have first responder at the scene of the emergency within 30 minutes of notice during regular working hours and within two hours if notice is received outside regular working hours.

Contractor Metrics 90-94% -1% 80-89% -3% < 79% of Emergency DMOs responded to within required response time -5%

Task 6-3

5.6.1.1.3.

Notification of Emergencies/Unscheduled Interruptions of Utility Services

KO/COR are promptly informed of an emergency or unscheduled interruption of utility service within 30 minutes.

2 Complaints -1%

Task 6-4

5.6.1.1.4. through 5.6.1.1.4.1.

Work Clearance, Coordination and Access Access to facilities is prearranged and coordinated with the requester when required. Notify customers/ facility users and the COR 14 working days in advance of a scheduled interruption, disconnect or utility cutoff or requirement to vacate facility.

2 Complaints -1%

Task 6-5

5.6.1.2. through 5.6.1.2.4.5.

Preventive Maintenance (PM)

Mechanical equipment is maintained mission ready and capable of operating to design capacity. PMs are scheduled and documented.

Task 6-6

1.6.8 & 5.6.1.2 Preventive Maintenance Organization

Preventive maintenance is performed by adequately qualified and experienced personnel. Systems reliability is improved.

11-20% -3% > 20% of PMO Total -5%

Task 6-7

5.6.1.2.

PM Reports

Contractor reports status of PM program regularly including downtime, percentage uptime and other pertinent information. Data on equipment ownership costs are developed and analyzed to search for process improvements.

80-84% -3% < 80% of PMO total -5%

Task 6-8

5.6.1.2. through 5.6.1.2.4.5

PM Planning for Equipment Changes Contractor recommends changes to PM program for new equipment and revised industry standards. PM costs are managed and reduced when uneconomical maintenance practices are found.

80-84% -3% < 80% of PMO total -5%

Task 6-9

5.6.1.2.5 Through

5.6.1.2.5.4.

Equipment Certification

Pressure vessels and weight-handling equipment (WHE) are mission ready and have current documented certifications

90-94% -1% 80-89% -3% < 80% of required Cat A PM is performed and documented -5%

Task 6-10

5.6.1.3. Through 5.6.1.10.

Specific Task Area Repairs and Services

Repair or service requests are efficiently and effectively responded to and completed. Performed IAW the PWS section and DMO/PMO/OWO requirements. Completed IAW priority assigned by competent/qualified worker(s). Deficiency corrected or required service performed, documented status and completion reported.

Satisfactorily completed on time/95% of DMOs completed during the month.

No more than 2 customer complaints in a single month.

Contractor Metrics

3 Complaints -1%

Task 6-11

5.6.1.11. through 5.6.1.11.2.

Utility Monitoring and Control Systems

Disconnection and reconnection of UMCS components coordinated with UMCS Project Mgr. UMCS devices and indicators are protected when performing normal duties No more than 1 instance per month where Contractor fails to coordinate UMCS work.

No more than 1 validated customer complaints.

100% inspection

2 Instances -1% 3 Instances -5% > 3 Instances -10%

Task 6-12

5.6.3.

UPH Vacancy Maintenance

Required vacancy maintenance is performed in permanent party Unaccompanied Personnel Housing (UPH) facilities within established schedules.

2 Complaints -1%

Task 6-13

5.6.4.

LMR Communication Towers and Structures LMR communication towers and structures are maintained fully mission capable IAW PMO, AR 420-1 and ANSI/EIA/TIA-222-F, Annex E.

Guyed towers inspected every 3 yrs. Self-supporting towers inspected every 5 Yrs.

Scheduled Inspection (See tasks 6-6, 6-7 6-8 and 6-9)

Task 6-14

5.6.5.

Network Enterprise Center (NEC) Communication Shelters

NEC shelters are maintained fully mission capable with AC units performing to design capacity. Monthly HVAC PM performed as scheduled.

Unscheduled Inspection (See tasks 6-6, 6-7, 6-8 and 6-8)

Task 6-15

5.6.6.

Central Wash Facility

Central Wash Facility Building 14703 is maintained fully mission capable.

No more than 1 validated customer complaints in a single month

Contractor Metrics

Validated Customer Complaints 2 Complaints -1%

Task 6-18

5.6.7.

Playground and Recreation Equipment

Safe and fully operational playground and recreation equipment IAW US Consumer Product Safety Commission Public Playground Safety Handbook Publication #325.

2 Complaints -1%

1. Deductions for unacceptable performance will be documented in Past Performance reports.

2. Reductions in price for failure to meet AQLs will occur after the first 3 months after contract start date.

Performance Requirements Summary – Maintenance - Grounds

PO-7

5.7. through 5.7.6.12.3.

Maintenance - Grounds

Well maintained mission ready, grounds for users, residents and visitors to Fort Gordon.

Task 7-1

5.7.2.4. through 5.7.2.4.2.

Scheduled Improved Grounds Maintenance

Maintained at the applicable Service Support Program (SSP) level IAW the PWS, SSP and the OWO & facility/service map(s). Accomplished to schedule, clippings & debris cleaned up, status and completion documented

Validated Customer Complaints 2 Complaints -1%

Task 7-2

5.7.2.5.

Project Improved Grounds Maintenance Services

Unit priced grounds services performed upon request by the required date, status updated, completion

Validated Customer Complaints 2 Complaints -1%

Task 7-3

5.7.2.6.

Installation-Specific Improved Grounds Maintenance Services

Installation specific requirements are maintained as requested by the required date, status updated, completion documented

Validated Customer Complaints 2 Complaints -1%

Task 7-4

5.7.3. through 5.7.3.2.

Project Improved Grounds

Grounds maintenance services beyond the regularly-scheduled improved requirement are done as requested by the required date, status updated, completion documented.

Validated Customer Complaints 2 Complaints -1%

Task 7-5

5.7.5. through 5.7.5.1.10.4.

Specific Tasks

Grounds maintained to standards by the required date, status updated, completion documented.

Validated Customer Complaints 2 Complaints -1%

Task 7-6

5.7.6.1 through 5.7.6.12.3.

Additional IDIQ Services

IDIQ Grounds services successfully performed by the required date, status updated, completion documented.

Validated Customer Complaints 2 Complaints -1%

1. Deductions for unacceptable performance will be documented in Past Performance reports.

2. Reductions in price for failure to meet AQLs will occur after the first 3 months after contract start date.

Performance Requirements Summary – Maintenance and Repair, Surfaced and Unsurfaced Areas, Bridges, Dams and Others

PO-8

5.8. through 5.8.2.5.

M&R Surfaced Unsurfaced Areas & Bridges and Others

Surfaced areas and un-surfaced areas, bridges and dams and other non-building structures are well maintained and fully mission capable IAW ISR 420, UFC 3-220-04F, TM 5-626. TM 5-624

UFC Series 3-200 and specific DMO/PWO

Task 8-1

5.8.1.2.

Condition Inspection of Pavement Network

Pavements and appurtenances are inspected and findings reported IAW PWS, AR 420-1. IAW frequencies specified. Report of findings submitted within 10 working days following the inspection.

Inspection performed no more than one week late to meet specified frequency.

Report of findings submitted no more than 2 working days late.

Contractor Deliverable Report 100% Inspection

Inspection 2 weeks late -1% > 2 weeks late -5% Not performed -100%

Report 3 days late -3% > 3 days late -5% Not submitted -100%

Task 8-2

5.8.1.4

Installation Cemeteries

Entrance roads, shoulders, and firebreaks around the perimeter properly maintained and graded IAW PWS requirements.

Validated Customer Complaints 2 Complaints -1%

Task 8-3

5.8.1.5. through 5.8.1.5.1.

Grounds Repair Services

Areas returned to pre-damaged condition IAW PWS requirements.

No more than 1 instance in a surveillance month where damaged areas are not satisfactorily repaired.

No more than 1 customer complaint in a single month

Unscheduled Inspection

2 Instances -1% 3 Instances -3% > 3 Instances -5%

2 Complaints -1%

Task 8-4

5.8.1.6

Erosion Control

Developing erosion areas of landscaped areas are identified. Areas not previously identified in the INRMP are identified. DMOs & PWOs are satisfactorily performed, accomplished by assigned priorities, by competent/qualified worker(s).

Validated Customer Complaints 2 Complaints -1%

Task 8-5

5.8.1.7.1. through 5.8.1.7.8.

M&R of Surfaced Areas

Asphalt and other surfaced areas are well maintained, structurally sound and fully mission capable maintained IAW PWS & UFC 3-270-01.

2 Complaints -1%

Task 8-6

5.8.1.7.9.

Street Sweeping

Streets are swept clean quarterly and upon request for special events.

No more than 2 customer complaints in a single quarter.

Contractor Metrics

2 Complaints -1%

Task 8-7

5.8.1.8.1.

Bridge Inspection

Bridges are inspected IAW PWS, AR 420-1, and current industry standards. Annual maintenance inspections are performed completed on time, by competent/ qualified worker(s) and deficiencies documented.

Inspection performed no more than one week late to meet annual requirement.

Contractor Deliverable Report 100% Inspection Inspection 2 weeks late -1% > 2 weeks late -5% Not performed -100%

Report 3 days late -3% > 3 days late -5% Not submitted -100%

Task 8-8

5.8.1.8.2.

Bridge Maintenance and Repair

Seven on-post bridges are maintained safe and fully mission ready repaired IAW PWS - List of recommended maintenance and repairs submitted with inspection report.

No more than 1 customer complaint in a single month.

Contractor Metrics

Validated Customer Complaints 2 days late -3% > 2 days late -5%

Task 8-9

5.8.1.9. through 5.8.1.9.2.

Traffic Signs & Markings

Traffic street markings & signs provide good visibility and support safe traffic flow are satisfactorily performed, accomplished within assigned priorities, by competent/qualified worker(s). Installation Street and Parking Lot Striping Plan provided annually no later than 30 October each year.

No more than 1 customer complaint in a single month.

Contractor deliverable, Plan 100% Inspection

2 weeks late -3% > 2 weeks late -5% Not submitted -100%

Task 8-10

5.8.1.10.

Snow, Ice, and Sand Removal

Snow and ice is removed from installation main roadways and parking lots. Crews will be on standby within telephone contact when Fort Gordon SWEAP is in effect and begin to clean roads in conjunction with the Quarterly Sweeping Schedule.

No more than 1 validated customer complaint in a single month.

100% Inspection

Crew not on standby within telephone contact -10% No response -100%

Task 8-11

5.8.2.1. through 5.8.2.1.4.

M&R of Storm Drain Systems

Storm drain systems are maintained to eliminate or minimize road and surfaced area ponding/flooding. Associated damage to road shoulders repaired within seven days.