AMD 0001_ W91247-19-R-0017_Conformed Copy 24MAR2020.docx

W9124719R0017

Section SF 1449 - CONTINUATION SHEET

Phase-In

FFP

The Contractor shall provide phase-in Foreign Language Support Services (FLSS) in strict compliance with Performance Work Statement (PWS) 1.6.18. during the 30 day phase-in period, all specifications, terms, conditions, clauses, and all other provisions contained herein FOB: Destination

PSC CD: U009

NET AMT

Project Manager & Admin

The Contractor shall provide all labor and supervision necessary to provide the Program Manager & Administrative functions in accordance with (IAW) Performance Work Statement (PWS). This an IDIQ contract with Firm-Fixed Price (FFP) task orders and the Government has established a guaranteed minimum of $10,000.00 for the base ordering period only.

NET AMT

CLP Support

The Contractor shall provide a daily rate for Command Language Program (CLP) in strict compliance with the Performance Work Statement (PWS) and the historical workload data for the Eastern/Central and Western Regions.

NET AMT

Tech/Resource Support

The Contractor shall provide a daily rate for Technical Resource Functions in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central, and Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

0004AA

Tech/Resource Spt - East

The Contractor shall provide a daily rate for Technical Resource Functions in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein

NET AMT

0004AB

Tech/Resource Spt- West

The Contractor shall provide a daily rate for Technical Resource Functions in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

Foreign Language Instruction (FLI)

The Contractor shall provide a daily rate for Foreign Language Instruction in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central, and Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

0005AA

FLI - East

The Contractor shall provide a daily rate for Foreign Language Instruction Services in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

0005AB

FLI - West

The Contractor shall provide a daily rate for Foreign Language Instruction in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

FLSS Travel

The contractor shall be required to travel Continental United States (CONUS) and outside of the Continental United States (OCONUS) in accordance with paragraph 1.6.15 of the PWS during the performance of this contract, and requires Government preapproval, authorization, and notification to the Contracting Officer’s Representative (COR). The Contractor shall be authorized travel expenses consistent with the provisions of Federal Acquisition Regulations (FAR) 31.205-46 Travel Costs and the limitation of funds specified in this contract. All travel shall be billed at this indirect rate: 8%. Travel is Not to Exceed: $90,000.00

NET AMT

Contractor Manpower Reporting

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS 5.6. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “Not a Direct Cost”.

NET AMT

FFP

The Contractor shall provide all labor and supervision necessary to provide the Program Manager & Administrative functions in accordance with (IAW) Performance Work Statement (PWS). This an IDIQ contract with Firm-Fixed Price (FFP) task orders and the Government has established a guaranteed minimum of $10,000.00 for the base ordering period only.

NET AMT

FFP

The Contractor shall provide a daily rate for Command Language Program (CLP) in strict compliance with the Performance Work Statement (PWS) and the historical workload data for the Eastern/Central and Western Regions.

NET AMT

The Contractor shall provide a daily rate for Technical Resource Functions in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central, and Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

1003AA

FFP

The Contractor shall provide a daily rate for Technical Resource Functions in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein

NET AMT

1003AB

FFP

The Contractor shall provide a daily rate for Technical Resource Functions in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

The Contractor shall provide a daily rate for Foreign Language Instruction in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central, and Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

1004AA

FFP

The Contractor shall provide a daily rate for Foreign Language Instruction Services in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

1004AB

FFP

The Contractor shall provide a daily rate for Foreign Language Instruction in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

FFP

The contractor shall be required to travel Continental United States (CONUS) and outside of the Continental United States (OCONUS) in accordance with paragraph 1.6.15 of the PWS during the performance of this contract, and requires Government preapproval, authorization, and notification to the Contracting Officer’s Representative (COR). The Contractor shall be authorized travel expenses consistent with the provisions of Federal Acquisition Regulations (FAR) 31.205-46 Travel Costs and the limitation of funds specified in this contract. All travel shall be billed at this indirect rate: 8%. Travel is Not to Exceed: $90,000.00

NET AMT

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS 5.6. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “Not a Direct Cost”.

NET AMT

FFP

The Contractor shall provide all labor and supervision necessary to provide the Program Manager & Administrative functions in accordance with (IAW) Performance Work Statement (PWS). This an IDIQ contract with Firm-Fixed Price (FFP) task orders and the Government has established a guaranteed minimum of $10,000.00 for the base ordering period only.

NET AMT

FFP

The Contractor shall provide a daily rate for Command Language Program (CLP) in strict compliance with the Performance Work Statement (PWS) and the historical workload data for the Eastern/Central and Western Regions.

NET AMT

The Contractor shall provide a daily rate for Technical Resource Functions in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central, and Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

2003AA

FFP

The Contractor shall provide a daily rate for Technical Resource Functions in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein

NET AMT

2003AB

FFP

The Contractor shall provide a daily rate for Technical Resource Functions in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

The Contractor shall provide a daily rate for Foreign Language Instruction in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central, and Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

2004AA

FFP

The Contractor shall provide a daily rate for Foreign Language Instruction Services in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

2004AB

FFP

The Contractor shall provide a daily rate for Foreign Language Instruction in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

FFP

The contractor shall be required to travel Continental United States (CONUS) and outside of the Continental United States (OCONUS) in accordance with paragraph 1.6.15 of the PWS during the performance of this contract, and requires Government preapproval, authorization, and notification to the Contracting Officer’s Representative (COR). The Contractor shall be authorized travel expenses consistent with the provisions of Federal Acquisition Regulations (FAR) 31.205-46 Travel Costs and the limitation of funds specified in this contract. All travel shall be billed at this indirect rate: 8%. Travel is Not to Exceed: $90,000.00

NET AMT

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS 5.6. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “Not a Direct Cost”.

NET AMT

FFP

The Contractor shall provide all labor and supervision necessary to provide the Program Manager & Administrative functions in accordance with (IAW) Performance Work Statement (PWS). This an IDIQ contract with Firm-Fixed Price (FFP) task orders and the Government has established a guaranteed minimum of $10,000.00 for the base ordering period only.

NET AMT

FFP

The Contractor shall provide a daily rate for Command Language Program (CLP) in strict compliance with the Performance Work Statement (PWS) and the historical workload data for the Eastern/Central and Western Regions.

NET AMT

The Contractor shall provide a daily rate for Technical Resource Functions in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central, and Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

3003AA

FFP

The Contractor shall provide a daily rate for Technical Resource Functions in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein

NET AMT

3003AB

FFP

The Contractor shall provide a daily rate for Technical Resource Functions in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

The Contractor shall provide a daily rate for Foreign Language Instruction in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central, and Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

3004AA

FFP

The Contractor shall provide a daily rate for Foreign Language Instruction Services in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

3004AB

FFP

The Contractor shall provide a daily rate for Foreign Language Instruction in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

FFP

The contractor shall be required to travel Continental United States (CONUS) and outside of the Continental United States (OCONUS) in accordance with paragraph 1.6.15 of the PWS during the performance of this contract, and requires Government preapproval, authorization, and notification to the Contracting Officer’s Representative (COR). The Contractor shall be authorized travel expenses consistent with the provisions of Federal Acquisition Regulations (FAR) 31.205-46 Travel Costs and the limitation of funds specified in this contract. All travel shall be billed at this indirect rate: 8%. Travel is Not to Exceed: $90,000.00

NET AMT

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS 5.6. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “Not a Direct Cost”.

NET AMT

FFP

The Contractor shall provide all labor and supervision necessary to provide the Program Manager & Administrative functions in accordance with (IAW) Performance Work Statement (PWS). This an IDIQ contract with Firm-Fixed Price (FFP) task orders and the Government has established a guaranteed minimum of $10,000.00 for the base ordering period only.

NET AMT

FFP

The Contractor shall provide a daily rate for Command Language Program (CLP) in strict compliance with the Performance Work Statement (PWS) and the historical workload data for the Eastern/Central and Western Regions.

NET AMT

The Contractor shall provide a daily rate for Technical Resource Functions in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central, and Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

4003AA

FFP

The Contractor shall provide a daily rate for Technical Resource Functions in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein

NET AMT

4003AB

FFP

The Contractor shall provide a daily rate for Technical Resource Functions in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

The Contractor shall provide a daily rate for Foreign Language Instruction in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central, and Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

4004AA

FFP

The Contractor shall provide a daily rate for Foreign Language Instruction Services in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Eastern/Central Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

4004AB

FFP

The Contractor shall provide a daily rate for Foreign Language Instruction in strict compliance with the Performance Work Statement (PWS), and historical workload data for the Western Regions, and all specifications, terms, conditions, clauses, and all other provisions contained herein.

NET AMT

FFP

The contractor shall be required to travel Continental United States (CONUS) and outside of the Continental United States (OCONUS) in accordance with paragraph 1.6.15 of the PWS during the performance of this contract, and requires Government preapproval, authorization, and notification to the Contracting Officer’s Representative (COR). The Contractor shall be authorized travel expenses consistent with the provisions of Federal Acquisition Regulations (FAR) 31.205-46 Travel Costs and the limitation of funds specified in this contract. All travel shall be billed at this indirect rate: 8%. Travel is Not to Exceed: $90,000.00

NET AMT

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS 5.6. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “Not a Direct Cost”.

NET AMT

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT LANGUAGE AND CULTURE SERVICES

UNITED STATES ARMY FORCES COMMAND (FORSCOM) PART 1 - GENERAL INFORMATION

1. General. This is a non-personal services contract to provide Language and Culture Services to include instruction, curriculum development, and translation/interpretation, for individual and group training both on site and virtually, and military learning/training environments. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor, who in turn is responsible to the Government.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Language and Culture Services for the United States Army Forces Command (FORSCOM) and other authorized Government agencies and organizations, as defined in this Performance Work Statement (PWS), except for those items specified as Government furnished property and services. The contractor shall perform to the standards set forth in this contract.

1.1.1. The FORSCOM language and culture program (hereafter “program”) supports creativity and flexibility to meet the unique instruction needs of commanders requiring language and/or culture related capabilities for their personnel. The program’s courses/training events do not have rigid Programs of Instruction (POIs) but rather use the Interagency Language Roundtable (ILR) proficiency level descriptions, as well as current theories and teaching methodologies in the fields of Second Language Acquisition (SLA) and Adult & Continuing Education, as a framework for the development of POIs, lesson plans, activities, etc. These skill descriptor definitions can be found at http://www.govtilr.org, and it is the responsibility of the Contractor to familiarize all contract service providers with each of the skill level descriptors found on the ILR website, as well as with current theories and teaching approaches and methodologies in the fields of SLA and Adult & Continuing Education. The program’s teaching methodology is eclectic in nature but broadly falls under the umbrella of Communicative Language Teaching, given its primary focus on language and culture within the context of communication and its secondary focus on the structure(s) that inform that communication. At each ILR proficiency level, very specific behaviors are exhibited and expected. Contract service providers will assesses the ILR level of each student in the skills to be taught and then develop and/or present appropriate lessons, materials and activities to generate as much uninhibited, spontaneous, and culturally appropriate manipulation of the target language, culture knowledge, and cross-cultural competence amongst the students as possible, in order to prepare the students for duty related work/engagements and/or the Defense Language Proficiency Test System (DLPTS) or other formal and/or informal proficiency measures, as required by the Government. The Contractor shall support the program in its efforts to bridge the gap between global language and technical/mission language by integrating training and education for Government- defined, operationally relevant elements into lesson plans and POIs. These may include culture-specific information related to a particular target area, culture-general concepts, cross-cultural competence, rapport building, map reading, briefing skills, weather reports, scenarios related to specific engagements/contingencies, military terminology, and similar topic areas. Contract service providers are expected to help create a learning atmosphere that incorporates culturally and militarily operationally relevant realia and other authentic materials into the learning environment. Contract service providers are also expected to integrate the use of WebTools and current and emerging technologies (such as online learning management systems, basic audio/visual equipment, interactive whiteboards and touch-screens, satellite news broadcasts, interactive computer programs, social media and data sharing applications, digital audio/video media, etc.) into the learning environment to augment instruction and mirror the learning environment to the anticipated engagement environment to the greatest extent practicable.

1.2. Background. There is an ever-increasing demand for language and cultural capabilities throughout the Department of Defense (DOD), spurred by lessons learned and command guidance for Regional Aligned Forces’ engagements globally. The Army has faced this challenge in a variety of ways, to include increased instruction for Soldiers, increased performance of document exploitation (i.e. translations), and development of self-paced curricula. All personnel are required to receive some level of instruction in target languages and/or cultural orientations, with requirements ranging from ILR 0+ to 4+ in one or more skill. A variety of instructional resources are available to accomplish these goals. Command Language Programs (CLPs) throughout the Department of Defense (DOD) are the vehicles for accomplishing this required language and culture instruction. Additionally, there are increasing requirements for higher levels of proficiency to ensure the accomplishment of military tasks, as well as expanding technical requirements necessary for commanders to ensure professional linguists both maintain minimum proficiency levels and enhance their proficiency to meet the Army’s stated goal of ILR L3/R3/S3 (Listening, Reading, and Speaking). The CLPs provide facilities, equipment, and a combination of classroom instruction, self-paced learning opportunities, web-based instruction, and unit instruction to meet the needs of professional linguists, as well as all other Army personnel requiring language and/or culture capabilities to accomplish their military functions. As the Army participates in myriad Joint engagements, Army CLPs may also provide services to linguists from other services such as the Air Force, Marines and Navy, as well as their Reserve Components. With the permission of the designated Contract Officer’s Representative(s), other Government organizations may also utilize this contract to request one or more of the Language and Culture Services defined in this PWS in support of DOD CLPs and language and culture related requirements.

1.3. Objectives. The primary objective of the program is to assist Active Army (AA), Reserve Component (RC), and Army National Guard (ARNG) linguists to achieve and maintain/sustain the Army minimum qualification level of ILR L2/R2 and/or S2 [depending on the Military Occupational Specialty (MOS)] and strive to enhance proficiency to the Army’s stated goal of L3/R3/S3, as measured by the DLPTS, to meet the requirements of military engagements and contingencies. An additional objective is to provide pre-engagement language and/or culture instruction to a select number of General Purposes Forces (GPF) to achieve, at least, ILR L0+/S0+, with the stated goal of ILR L1/S1 or higher, as measured by the DLPTS or other Government-designated assessment tool(s).

1.4. Scope. The Contractor shall provide the language and/or culture education/training services outlined in Section 5, Specific Tasks.

1.5. Period of Performance: The period of performance for this contract shall be a one (1) month phase-in period, an eleven (11) month base ordering period, and four (4), one-year option ordering periods.

1.6. General Information.

1.6.1. Quality Control. Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government.

1.6.1.1. Quality Control Program: The Government is committed to a highly interactive relationship between the Contractor’s Quality Control methods and personnel and the Government’s Quality Assurance methods and personnel. This relationship shall be achieved through an effective Prevention Based Quality Control Program dedicated to ensuring the best possible products and services to end users. The Contractor’s Quality Control Plan (QCP) shall be submitted with the Contractor’s proposal. The Contractor shall submit in writing to the KO and the COR, any proposed changes to the QCP within five (5) days of any change. The Contractor shall receive the KO’s acceptance in writing of any proposed changes to the QCP before implementation.

1.6.1.2. The Contractor’s QCP shall demonstrate its prevention-based outlook by meeting the objectives stated in the PWS throughout all areas of performance. The QCP shall be developed to specify the Contractor’s responsibility for management and quality control actions to meet the terms of the contract. The QCP, at a minimum, shall address continuous process improvement; procedures for scheduling, conducting, and documenting inspections; discrepancy identification and correction; corrective action procedures, to include procedures for addressing Government discovered non-conformances; procedures for root cause identification and analysis; root cause corrective action plans to prevent re-occurrence of non-conformances; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints.

1.6.1.3. The Contractor shall provide a checklist or monitoring instrument that documents the performance and quality of orientation of all personnel. This instrument shall also document pre-service and in-service training of all contract service providers. While the Contractor is responsible for the professional development of its contract service providers, the Government reserves the right to mandate the use of Government furnished curricula or topics 1.6.1.4.

Page (related to SLA, ACE, Government policies and procedures, prescribed methodologies and pedagogy, etc.).

Training documentation shall be made immediately available to the COR upon request. A record of the pre-service and in-service training must be maintained for each contract service provider, to include the number of hours and the topics of the training. This record should be submitted to the COR at the end of each month. The POIs for each topic shall also be made immediately available to the COR upon request.

1.6.1.5. Record keeping and reporting requirements of the contract. The Contractor shall maintain documentation of each contract service provider’s history of training and performance, to include any and all training certificates, positive or negative write-ups, Performance Improvement Plans (PIPs), and anything else that will assist the COR to determine a contract service provider’s effectiveness/suitability in support of this contract. Such information shall be summarized and reported or otherwise be made available to the COR with 3 business days of a request from the COR. The Contractor shall inform the COR immediately of any and all personnel changes of the contract service providers.

1.6.1.4.1 The QCP shall describe methods of direct and indirect communication with the Government regarding performance of the contract. The communications shall include periodic, formal meetings with the Government, as needed. Informal communications shall also be addressed in the QCP.

1.6.1.6. Upon request from the COR, the Contractor shall provide all reports generated as a result of the Contractor’s quality control efforts. This shall include any summary information used to track quality control, including any charts, graphs, or other visual representations of the data.

1.6.1.7. The Contractor’s QCP shall be incorporated into and become part of this contract after the plan has been accepted by the KO. Proposed changes made after KO acceptance shall be submitted in writing through the COR to the KO for review and acceptance prior to implementing any revision. The Contractor’s QCP shall be maintained throughout the life of the contract and shall include the Contractor’s procedures to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and requirements of the contract.

1.6.1.8. Contractor Discrepancy Report (CDR): When the Contractor's performance is unsatisfactory, a CDR will be issued by the COR. The Contractor shall reply in writing within five (5) business days from the date of receipt of the CDR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

1.6.1.9. Quality Assurance: The COR will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the contractual performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance.

1.6.2. N/A.

1.6.3. Recognized Federal Holidays: The Contractor is normally not required to perform services on recognized federal holidays. However, that requirement is subject to mission execution requirements.

1.6.3.1. When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday. Contract service providers shall work on the same days the Government is scheduled to work.

1.6.3.2. Course Cancellation/Postponement. In the event military requirements dictate either postponement, alteration of scheduled classes, or course cancellation in whole or in part, the COR will furnish the Contractor with reasonable advance notice of such change. Except as otherwise expressly provided in this subpart, the COR will give the contractor a minimum of 48 hours’ notice. The Government bears no responsibility for payment of affected cancelled services upon having furnished such notice to the Contractor.

1.6.3.2.1 Inclement Weather. In the event of government-directed inclement weather postponement of scheduled classes already in actual session, for the particular day affected, the Contractor shall be entitled to daily payment. Contractor may invoice accordingly, as if such interrupted class (es) had been permitted to continue to the end of that day. However, this entitlement shall NOT extend to permit Contractor payment for the remainder of courses thereafter cancelled by the KO or COR IAW other applicable provisions of this contract.

1.6.3.3. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor will have the following options:

1.6.3.3.1 Reschedule the work so it is performed the following day, unless the following day falls on a weekend.

1.6.3.3.2 Reschedule the work on any day that is mutually satisfactory.

1.6.4. Hours of Operation: Contract service providers will typically be responsible for conducting business between the hours of 7:30 a.m. and 4:30 p.m., Monday thru Friday, except Federal holidays or when the Government facility is shut down. This duty schedule will be dependent on location and unit requirements, but will not exceed a 40-hour workweek. Depending on unit requirements, contract service providers may also be required to support training on evenings and/or weekends on a periodic basis. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed. No overtime (OT) or compensatory time (CT) is authorized. Contractor personnel shall not exceed a 40 hour work week; flexible work schedule may be considered.

1.6.5. Place of Performance: Contract service providers shall have routine access to Government-designated facilities, where the majority of work to be performed under this contract shall be accomplished. However, certain tasks may not need to be performed on-site. See Technical Exhibit 6, Technical Exhibit 7 and Technical Exhibit 9 for anticipated location support areas. This list is not exhaustive, though performance locations will be restricted to US States and Territories only.

1.6.6. Security Requirements/Installation Access.

1.6.6.1. Contractor personnel shall comply with all applicable security and safety regulations, guidance, and procedures, including local, referenced in this PWS and in effect at the work sites. Contractor personnel security requirements are as shown below:

1.6.6.1.1 All personnel hired are required to possess and maintain a favorably adjudicated National Agency Check with Inquiries (NACI) investigation as a condition of employment. Any waiver of the requirement for a favorably adjudicated NACI shall be coordinated with and approved/disapproved by the COR.

1.6.6.1.2 All personnel must meet requirements IAW Department of Defense Direction (DODD) 8140.01.

1.6.6.1.3 Clearances, IRC, and CNAC-I shall be maintained for the duration of the contract.

1.6.6.1.4

1.6.6.2. Contractor shall ensure compliance with Homeland Security Presidential Directive 12 (HSPD-12).

1.6.6.3. Additional Security Requirements: The Contractor is responsible for safeguarding information of a confidential or sensitive nature. The Contractor’s failure to safeguard any privileged information may subject the Contractor and/or the Contractor's employees to criminal liability. Provisions of the Privacy Act apply to all records and reports maintained by the Contractor. All records, reports, evaluations and documents shall become and remain the property of, and subject to, the exclusive control of the U.S. Government. All reports and documents prepared by the Contractor and Contractor employees in the fulfillment of duties under this contract shall become and remain the property of the U.S. Government.

1.6.6.4. The Contractor shall maintain documentation of favorably adjudicated NACIs, or waiver of a favorably adjudicated NACI, and IRCs in the Contractor’s personnel file. In addition a copy will be provided to the COR IAW Technical Exhibit 2.

1.6.6.5. The Contractor shall coordinate with the COR regarding initiation or waiver of NACI’s. Facility Security Officer (FSO) or designated Contractor Security Representative (CSR) shall submit required employee documentation of security clearances and documentation of adjudicated NAC-Is, or waiver of NACIs and IRC through the COR to the Government Security point of contact or directly to the Government lead at the installation to the Government Security point of contact.

1.6.6.6. Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for contract service providers’ use. At the close of each work period, government facilities, equipment, and materials shall be secured in accordance with local installation and/or facility policies.

1.6.7. Key Control: The Contractor shall establish and implement methods of making sure all keys issued to contract service providers by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards and other physical methods of unlocking secured Government facilities, equipment, and/or materials. No keys issued to the contract service providers by the Government shall be duplicated. The Contractor shall develop procedures addressing key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to the applicable secured facilities, equipment, and/or materials. The Contractor shall report any occurrences of lost, duplicated, or otherwise compromised keys to the KO and COR within 24 hours of the Contractor’s becoming aware of the incident.

1.6.7.1. In the event keys other than master keys are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2. The Contractor shall prohibit the use of Government issued keys by any persons other than contract service providers. The Contractor shall prohibit the opening of locked areas by contract service providers to permit entrance of persons other than contract service providers engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

1.6.7.3. Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall coordinate with the COR to ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

1.6.8. Special Qualifications.

1.6.9.

1.6.9.1. General (applicable to all contract service providers):

1.6.8.1.1 ** Paragraph intentionally left blank **

1.6.8.1.2 The Contractor shall be responsible for ensuring all contract service providers possess and maintain current certifications as indicated in this PWS, as well as meet all security requirements during the execution of this contract.

1.6.8.1.3 Contract service providers shall be able to read, write, speak, and understand the English language to effectively carry out all contract requirements. They shall have a command of both written and spoken English to clearly and effectively communicate with co-workers, customers, and the general public. At a minimum, contract service providers shall maintain the equivalent of ILR L3/R3/S3/W3 (Listening, Reading, Speaking, and Writing). The Contractor shall ensure its contract service providers meet this requirement prior to performing work on this contract and continue to maintain the required proficiency levels throughout the contract’s duration. The Government reserves the right to have contract service providers’ English language proficiency assessed, at the Government’s expense, at any time during the Period of Performance (POP).Contract service providers shall be eligible to work in the United States. The Contractor shall verify this eligibility prior to the Contract service provider performing work under this contract.

1.6.8.1.4 Access and General Protection/Security Policy and Procedures: All contract service providers shall comply with applicable installation, facility, and area commander installation/facility access, local security policies, and security procedures provided by the Government Security Manager Representative. Contract service providers shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, and/or Security Office. Contract service providers shall comply with all personal identity verification requirements as directed by Department of Defense (DoD), HQ Department of Army (DA), and/or local policies. In addition to the changes otherwise authorized by this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor and subcontractor security procedures.

1.6.8.1.4.1 Contractor will maintain compliance with HSPD-12 by obtaining a favorably adjudicated NAC-I, and by obtaining hard copy fingerprints for background checks. In addition, Contractors will not be able to perform services under this contract until they have obtained such favorable adjudication.

1.6.8.1.5 Anti-Terrorism Program

1.6.8.1.5.1 Anti-Terrorism (AT) Level I Training: Contract service providers that require access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after commencing performance under this contract. The Contractor shall submit employee certificates of completion in accordance with Technical Exhibit 2 – Deliverables Schedule. AT Level I awareness training is available at the following website: https://atlevel1.dtic.mil/at.

1.6.8.1.6 iWATCH Training: The Contractor shall ensure all contract service providers are briefed on the local iWATCH program [training standards provided by the requiring activity Anti Terrorism Office (ATO)]. This local developed training will be used to inform contract service providers of the types of behavior to watch for and instruct them to report suspicious activity to the COR. This training shall be completed and the results reported to the COR within 30 calendar days of contract award in accordance with Technical Exhibit 2 – Deliverables Schedule. New contract service providers shall complete the training within 10 calendar days of commencing performance of work under this contract.

1.6.8.1.7

1.6.8.1.8 Contract service providers shall have a favorable National Agency Check with Inquiry (NACI) for all instructors, Technical/Resource personnel, and staff by the start date of full performance and must maintain the level of security required for the duration of the contract. Contractor personnel shall comply with all applicable security and safety regulations, guidance, and procedures, including local, referenced in this PWS and in effect at the work sites. All personnel must meet requirements IAW DODD 8140.01.

1.6.8.1.8.1 Contractor personnel shall have a favorable National Agency Check (NAC) with inquiry in accordance with Security definition for personnel who occupy “ADP (Automated Data Processing) Sensitive” positions, as per AR 380-67, paragraph 3-601, “The Personnel Security Program” no later than the start date of full performance.

1.6.8.1.9 Contract Service Providers Requiring Access to Government Information Systems: Some contract service providers may require access to Government-controlled information systems during performance of work under this contract. This will vary by location and anticipated duration of the service(s) to be provided by each contract service provider. All contract service providers who require access to a Government information system shall be registered in the ATCTS (Army Training Certification Tracking System) at commencement of support services and must successfully complete the DoD Information Assurance Awareness prior to receiving access to the information systems. Training shall be required annually after the initial training. Completion certificates shall be submitted to the COR within fifteen (15) calendar days from date of commencing performance under this contract.

1.6.8.1.10 OPSEC Training: Per AR 530-1, Operations Security, all contract service providers shall complete Level I OPSEC training in accordance with Technical Exhibit 2 Deliverables Schedule.

1.6.8.1.11 Information assurance (IA)/information technology (IT) training: The contract service providers with access to Government computer networks shall complete annual DODIA Awareness training in accordance with Technical Exhibit 2 – Deliverables Schedule.

1.6.9. Health and Safety Requirements: The Contractor shall conform to the Installation Safety Program in accordance with AR 385-10. The Contractor shall publish a Safety Standard Operations Procedure (SOP) for safety and provide a copy to the COR no later than thirty…