25_March_2019_More_Questions_(002).docx

W911SG-19-R-0015

MORE QUESTIONS

1. Were these machines a GSA Schedule purchase? Maytag parts has no record of your purchase Yes

2. Does the government have specific warranty instructions and/or a form to obtain parts from Maytag? Please provide a copy of that form in the solicitation.

The warranty information was provided to MICC Mr. Charles Johnson 7 Feb 20219, which included a copy of the Parts Warranty Order Form.

3. We have been informed by Maytag that all parts orders must be made through the factory service, per the warranty given to the government. Maytag can NOT find a of record an authorized parts distributor in El Paso, TX. Parts ordered from Factory Service will ship the next day with a minimum of three days to deliver. This does not meet the specifications of the PWS. How is this to be handled?

Vendor should purchase stock parts for immediate service needs and request warranty parts to replace that stock. A recommended truck stock list per model can be provided.

4. Maytag would not provide us a copy of any warranty papers needed to obtain parts from them.

Warranty parts can be ordered through Pierce Commercial Laundry Distributors.

5. Please provide us a copy of needed warranty forms now so we can compute time it takes to complete each one. Please, publish one as a part of the solicitation.

Is this question the same as #2?

6. Please provide a contact name, address and phone number of a Maytag rep for warranty information NOW not after contract is awarded.

Pierce Commercial Laundry Distributors Parts Department 985-635-0345

7. You mentioned that the machines currently installed or being installed have not been being serviced? Have machines been reported needing service and has the government been trading out machines from storage for these machines that are in need of service? How many are out of service?

Pierce Commercial will handle service for machines that need repair out of the box.

8. What are plans for machines needing service at this time? If one machine each day is reported out of service, that would be at least 90 machines needing immediate service. Since there is no maintenance contract at this time, shouldn’t these be handled under a separate contract?

Any service repairs that need to be done under the installation process will be handle by the Maytag installer. This will continue until all washers and dryers are installed and left operational.

9. They definitely shouldn’t be considered under the current PWS. Or, if they will be a separate line item, more information should be provided with the number of repairs and types or repairs needed.

The winning contractor should be authorized by Maytag to service the washers and dryers and to be able to work the warranty issues with Maytag?