W911SA24Q3011 McCoy ASC PWS LDC.docx

Performance Work Statement (PWS) Logistics Readiness Center, Fort McCoy, WI Laundry and Dry Cleaning 04/01/2024 to 03/31/2029

Table of Contents

2.3.1 NCO Academy…………………………………………………………………………………….6

2.3.2 Wisconsin Challenge Academy…………………………………………………………………..6

2.3.3 Subsistence Supply Management Office……………………………………………………….6

2.3.4 Central Issue Facility……………………………………………………………………………..7

2.3.5 Religious Support Office………………………………………………………………………….7

3.1.7 Transportation…………………………………………………………………………………….14

3.1.8 Re-Performance…………………………………………………………………………………..15

4.1.2 Safety………………………………………………………………………………………………16

4.5.2 Quality Control Plan……………………………………………………………………………...18

4.5.3 Quality Assurance Surveillance Plan (QASP). 18

4.5.4 Nonconforming Services…….…………..……………………………………………………... 18

8.4 Technical Exhibit 4 - Workload history………………………………………………………..30

8.5 Technical Exhibit 5 - Tablecloth sizes…………………………………………………………30

Performance Work Statement (PWS) Laundry and Dry Cleaning

1.0 Introduction.

Army Sustainment Command (ASC) provides contracted Laundry and Dry Cleaning (L&DC) services In Accordance With (IAW) Army Regulation (AR) 210-130 to launder and press fabrics, textiles, garments, linens, and specified Organizational Clothing and Individual Equipment (OCIE) for Active and Reserve Components.

1.1 Background.

The Army Sustainment Command (ASC) has provided or made available, L&DC services to launder and press textiles, garments, linens, OCIE and fabrics for Active or Reserve components on a direct or reimbursable basis. L&DC operations are primarily governed by AR 210-130, Laundry and Dry Cleaning Operations. ASC provides manpower and contracts for L&DC at specific Installations, both Continental United States (CONUS) and Outside of Continental United States (OCONUS).

1.2 Mission.

The Army’s Installations L&DC Program provides the laundry and dry cleaning of government owned items IAW environmental Occupational Safety and Health Administration (OSHA)/host nation, and other applicable regulations and policies. This process includes: drop-off, pick-up, and direct exchange at designated locations. The laundry services include accountability, wash, dry, and package specified items (blankets, pillows, sheets, pillowcases, mattress covers, bedspreads, tablecloths, cook and medical non-reimbursable whites; confinement uniforms and OCIE) to meet organizational health and sanitation requirements. Dry cleaning services include accountability and cleaning, packaging of items (flags; bunting; draperies; ceremonial uniforms; funeral detail clothing; and special categories).

1.3 Objectives.

The Contractor shall schedule and manage operations to maximize responsiveness, efficiency and economy to the Fort McCoy, WI community.

The Contractor shall provide L&DC services to include: labor, supervision, vehicle transportation for pickup and delivery, facilities, equipment, supplies and material (unless designated as Government furnished within this contract) necessary for the performance for bulk and piece rate Customer support at Fort McCoy.

This contract includes functions, tasks and responsibilities normally inherent to a Laundry Facility. The Contractor shall receive, account for, process and return articles tendered for laundry. The Contractor shall establish and maintain a system of record to quantify work performed and shall prepare administrative correspondence and reports incidental to the work covered in this contract.

Services shall be performed in compliance with the standards as contained or referenced in this contract.

2.0 Requirements.

2.1 Description of Services.

2.1.1 Reserved

2.1.2 The Contractor shall maintain accountability for linens submitted for L&DC services IAW AR 710-2, Supply Policy Below the National Level; Department of Army Pamphlet (DA PAM) 710-2-1, Using Unit Supply System (Manual Procedures); AR 735-5, Property Accountability Policies; and other regulatory requirements.

2.1.3 The Contractor shall pickup/deliver laundry at the Wisconsin Challenge Academy, 622 East 12th Avenue, the SSG Todd R. Cornell NCO Academy, 1361 South 10th Avenue, the Subsistence Supply Management Office, 490 East K Street, Fort McCoy WI, Religious Support Office (RSO), 2675 South F Street and the Central Issue Facility (CIF), 780 East 14th Avenue, Fort McCoy, WI IAW Technical Exhibit 2.

2.1.4 The Contractor shall receive, account for, process and return all organizational and individual articles tendered for laundering.

2.1.5 The Contractor shall establish and maintain a system of records to quantify all work performed and shall be responsible for the preparation of reports incidental to the work covered by this contract.

2.1.6 The Contractor in concurrence with the COR shall ensure that only authorized individuals are afforded laundry service.

2.1.7 All work and services provided by the Contractor shall be performed IAW the standards as contained or referenced herein.

2.2 General Information.

2.2.1 Non-Personal Services.

The Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the Contractor believes that any action constitutes, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the COR immediately.

2.2.2 Period of Performance (PoP).

The PoP is for a five (5) year ordering period. Year one (1) will include a one-month Phase-In Period.

2.3 Place of Performance and Hours of Operation.

The Contractor shall pick-up soiled items/equipment from Wisconsin Challenge Academy, 622 East 12th Avenue, the SSG Todd R. Cornell NCO Academy, 1361 South 10th Avenue, the Subsistence Supply Management Office, 490 East K Street, and the Fort McCoy WI, Religious Support Office (RSO), 2675 South F Street. Current pick-up and return delivery location for OCIE items is the Central Issue Facility (CIF), 780 East 14th Avenue, Fort McCoy WI.

2.3.1 NCO Academy

Pick-up shall be once every four weeks on Thursday between 1:00 PM – 3:00 PM but may be more frequently due to mission requirements. The COR will notify the contractor of quantities to be picked up (or if no pick-up is required) no later than one (1) GBD prior to the required pick-up date. Soiled linen shall be counted at NCOA and the count shall be recorded on a Laundry Ticket (supplied by the Government) prior to the loading of the laundry onto the contractor’s vehicle. Laundered items shall be returned to the location it was received from by the following Thursday by 1:00 PM – 3:00 PM. Laundered items shall be returned within five (5) GBD’s after pick-up. The contractor shall provide a copy of the signed Laundry Ticket to the COR, in hard copy or by email, no later than COB on the day of delivery. The drop-off day and pick-up day are included in that time-frame. Deliverable A0006

2.3.2 Wisconsin Challenge Academy

Pick-up shall be every Thursday between 9:00 AM -12:00 noon but may be more frequently due to mission requirements. The COR will notify the contractor of quantities to be picked up (or if no pick-up is required) no later than one (1) GBD prior to the required pick-up date. Soiled linen shall be counted at the Challenge Academy and the count shall be recorded on a Laundry Ticket (supplied by the Government) prior to the loading of the laundry onto the contractor’s vehicle. Laundered items shall be returned to the location it was received from by Tuesday the following week by 1:00 PM – 3:00 PM. Laundered items shall be returned within three (3) GBD’s after pick-up. The contractor shall provide a copy of the signed Laundry Ticket to the COR, in hard copy or by email, no later than COB on the day of delivery. The drop-off day and pick-up day are included in that time-frame. Deliverable A0007

2.3.3 Subsistence Supply Management Office

Pick-up shall be every other Thursday between 9:00 AM -12:00 noon but may be more frequently due to mission requirements. The COR will notify the contractor of quantities to be picked up (or if no pick-up is required) no later than one (1) GBD prior to the required pick-up date. Soiled linen shall be counted at building 490 and the count shall be recorded on a Laundry Ticket (supplied by the Government) prior to the loading of the laundry onto the contractor’s vehicle. Items that were picked up as soiled shall be returned no later than three (3) GBDs after pick-up. Routine return delivery shall be between 9:00 AM -12:00 noon on the next Tuesday following the pick-up The contractor shall provide a copy of the signed Laundry Ticket to the COR, in hard copy or by email, no later than COB on the day of delivery. The drop-off day and pick-up day are included in that time-frame. Deliverable A0008

2.3.4 Central Issue Facility

Pick-up shall be between 8:00 AM – 1:00 PM on the second Wednesday of every calendar month. There are five components of a modular sleeping bag system: 1) patrol bag; 2) intermediate cold weather bag; 3) stuff sack, small; 4) stuff sack, large; and 5) bivy cover. The COR will notify the contractor of quantities to be picked up (or if no pick-up is required) no later than one (1) GBD prior to the required pick-up date. All items shall be picked up and returned in Government-owned uni-packs. Soiled OCIE shall be counted at the CIF and the count shall be recorded on a Laundry Ticket (supplied by the Government) prior to the loading of the laundry onto the contractor’s vehicle. CIF personnel, on behalf of the Government, and the contractor shall verify the counts and countersign the Laundry Ticket to indicate agreement with those counts at time of pick-up. A copy of each signed Laundry Ticket shall be furnished to the contractor and a copy shall be maintained by the CIF personnel. The contractor shall provide a copy of the signed CIF Laundry Ticket to the COR, in hard copy or by email, no later than COB on the day of pick-up. The contractor is responsible for the return of laundered items no later than five (5) GBDs after pick-up. Routine return delivery shall be between 8:00 AM – 1:00 PM on the next Wednesday after pick-up. Clean OCIE shall be counted and the count shall be entered on the Laundry Ticket. CIF personnel, on behalf of the Government, and the contractor shall verify the counts and countersign the Laundry Ticket to indicate agreement with those counts at time of delivery. A copy of each signed Laundry Ticket will be furnished to the contractor and one maintained by the CIF personnel. The contractor shall provide a copy of the signed Laundry Ticket to the COR, in hard copy or by email, no later than COB on the day of delivery. The drop-off day and pick-up day are included in that time-frame. Deliverable A0009

2.3.5 Religious Services Office

Pick-up shall be every other Tuesday between 1:00 PM -2:00 PM but may be more frequently due to mission requirements. The COR will notify the contractor of quantities to be picked up (or if no pick-up is required) no later than one (1) GBD prior to the required pick-up date. The COR will provide notification to the contractor if no pick-up is required or to schedule additional pick-ups due to mission requirements. Soiled linen and other textiles shall be counted at the pick-up location and the count shall be recorded on a Laundry Ticket (supplied by the Government) prior to the loading of the laundry onto the contractor’s vehicle. Government personnel at each location and the contractor shall verify the counts and countersign the Laundry Ticket to indicate agreement with those counts at time of pick-up. A copy of each signed Laundry Ticket will be furnished to the contractor and a copy will be maintained by the Government personnel. Items that were picked up as soiled shall be returned no later than five (5) GBDs after pick-up. Routine return delivery shall be between 9:00 AM -12:00 noon on the next Tuesday following the pick-up. The contractor shall provide a copy of the signed Laundry Ticket to the COR, in hard copy or by email, no later than COB on the day of delivery. The drop-off day and pick-up day are included in that time-frame. Deliverable A0010

2.4 Recognized Government Holidays.

The Federal Government observes the following holidays. Government personnel in CONUS locations (to include Alaska and Hawaii) will not be available.

Christmas Day

2.4.1 When a federal holiday falls on a pick-up/delivery day shall coordinate with the COR to establish the alternate pick-up/delivery date.

2.4.2 In the event that weather or other bona fide emergency conditions prevent performance of scheduled pickups or deliveries, the COR will provide a revised schedule as soon as practical. The contractor shall perform to the revised schedule, upon notification, to the same standard as the normal schedule.

2.5 Contract Administration and Management.

2.5.1 Post Award Conference/Performance Evaluation Meetings.

2.5.1.1 The Contractor shall attend the post award conference convened by the Contracting Activity or Contract Administration Office IAW Federal Acquisition Regulation (FAR) 42.5, Post Award Orientation, or as agreed upon and stated in the contract award document. The KO, Contracting Officer Representative (COR)/Alternate Contracting Officer Representative (ACOR), and Logistics Readiness Center (LRC) management will meet monthly with the Contractor to review the Contractor's performance.

2.5.1.2 The Contractor is responsible for total management during the performance of this contract. The administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.5.2 Roles, Responsibilities and Respective Authority.

2.5.2.1 Contracting Officer (KO). The KO is the only person authorized to make changes in any of the requirements under the contract, and; notwithstanding any provisions contained elsewhere in the contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk and expense of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.5.2.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this requirement. Additional Government personnel may be designated by the requiring activity to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as a COR and shall be trained and appointed IAW Department of Defense Instruction (DoDI) 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification, and Defense Federal Acquisition Regulation Supplement (DFARS) 201.602-2, Contracting Officer’s, Responsibilities. The COR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR will perform IAW the responsibilities and duties identified in the appointment letter.

2.5.2.2.1 COR Authority. A letter of designation will be issued to the COR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.5.2.2.2 COR/ACOR Functions. The COR/ACOR or designated Government Representative shall monitor all technical aspects of the contract and assist in contract administration. The COR/ACOR or designated Government representative is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and provides direction or assistance for site entry requests of Contractor personnel.

2.5.2.3 The Contractor shall not in any way represent that it is a part of the Unites States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (U.S.A).

2.5.3 Contract Management.

2.5.3.1 The Contractor shall provide a Project Manager (PM) who shall be responsible for the overall management, performance, and coordination of this contract. The PM shall act as the central point of contact with the Government. The PM shall have signature authority and the authority to make independent decisions concerning the performance of the contract to include personnel staffing, work beyond normal operating hours and contract negotiations. An Alternate shall be designated to act in the same capacity as the PM during his/her absence. The PM and Alternate, shall be designated in writing to the Contracting Officer. The Contractor shall submit an organization chart (to include contact info) for the PM and their Alternate and replacements, to the KO, not later than ten (10) business days prior to the contract start date or ten (10) business days prior to the start date for any replacements. Deliverable A0004

2.5.3.2 The Contractor shall provide Point of Contact information for the PM and designated Alternate to the KO/COR, not later than ten (10) calendar days prior to the contract start date.

2.5.3.3 The Contractor's PM and Alternate shall each possess three (3) years specialized experience in supervising, administering, and managing a L&DC operation.

2.5.3.4 The PM or Alternate shall be present during normal operating hours. At other times when employees are working the PM or Alternate shall be on call to handle contractual matters that may arise.

2.5.4 Personnel Administration.

The Contractor shall provide the following management and support as required. The Contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The Contractor shall make necessary travel arrangements for employees, if required. The Contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

2.5.5 Subcontract Management.

The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime Contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the KO or COR. Cross teaming may be permitted.

2.6 Contractor Personnel, Disciplines, and Specialties.

2.6.1 Contractor Personnel Requirements.

2.6.1.1 The Contractor shall provide personnel with required training, skills and experience in order to accomplish the work required under this PWS. Additionally, the Contractor must exercise due diligence in its hiring practices to ensure employee probity. Moreover, the Contractor shall provide its employees with detailed instruction on Government policies and regulations in the areas of safety, security, and environmental compliance as they pertain to the operations specified or implied in this PWS and subsequent modifications.

2.6.1.2 The Contractor shall ensure all required interviews, background checks, and forms are up to date and on file at all times.

2.6.1.3 The Contractor shall develop a training program addressing both Government training and Contractor-provided training to ensure Contractor personnel are trained and required skills are maintained to accomplish the requirements of this effort. Additionally, the Contractor will be advised of mandatory Government sponsored training and shall request, in writing, authorization for additional training to be approved by the KO. The Contractor shall maintain records of all accomplished training.

2.6.1.4 IAW AR 525-13, Antiterrorism, all Contractor employees, requiring access to Army Installations, Facilities or Controlled access areas shall complete Antiterrorism (AT) Level I Awareness Training within thirty (30) calendar days after contract award date or effective date of incorporation of the requirement into the contract, whichever applies. The Contractor shall submit certificates of completion for each affected contract employee and subcontractor employee to the KO or COR within thirty (30) calendar days of completion of training by all employees and subcontractor personnel on a recurring annual basis. AT Level I Awareness Training is available at the following site: http://jkodirect.jten.mil. Deliverable A0005

2.6.1.4.1 Reserved

2.6.1.4.2 Reserved

2.6.1.4.3 Reserved

2.6.1.5 The Contractor shall ensure that all Contractor personnel meet the physical requirements to perform the function(s) and task(s) to which they are assigned.

2.6.1.6 Contractor employees or representatives will, at all times, be clearly identified as such and must be distinct from Government personnel. Contractor employees shall not act, advertise, or willfully appear to be Government employees, agents, or representatives. Contractor employees are required to appropriately identify themselves as Contractor employees. Contractor employees will be introduced as Contractor personnel and must wear Contractor furnished identification badges that display the employees name, photograph and company name in a conspicuous place on exterior clothing, above the waist, except when safety or health reasons prohibit. Upon termination of this contract or the employment of any individual, the Contractor shall destroy the affected individuals’ badge(s). For additional guidance reference the Army Contracting Command Contracting in the Workplace Guide at:

http://www.atsc.army.mil/tcmlive/srp/downloads/ContractorsintheWorkplace.doc

2.6.1.7 While on a DoD Installation: Contractor personnel shall be appropriately dressed, including individual protective clothing and equipment, for the work to be performed. At no time will Contractor employees, or representatives wear or display any clothing, garment or accessory that is offensive, racial, gang-related, otherwise derogatory, or contrary to the Army values. Government rules and policies, regulations, laws, directives and requirements which are in place or issued during the contract term relating to law, order, and security shall be applicable to all Contractor employees. Contractor personnel who violate such rules, policies, regulations, laws, directives or requirements may be denied access to the Installation, either temporarily or permanently. The Contractor shall provide employees with appropriate dress code information.

2.6.1.8 The Contractor shall not hire any person whose employment would result in a conflict of interest or employment that is prohibited by the latest Department of Defense Directive (DoDD) 5500.7-R entitled "Joint Ethics Regulation".

2.6.1.9 The Contractor shall not employ persons considered by the Government to be a potential threat to the health, safety, security, general well-being, or mission of the Installation and its population.

2.6.1.10 Employment of off-duty Military personnel or Government civilian personnel is permissible provided such employment does not contravene the policies set forth in DoD Joint Ethics Regulation 5500.7-R as determined by the local Staff Judge Advocate (SJA).

2.6.1.11 The Contractor shall ensure the Contractor PM and the Alternate PM possess basic proficiency in the English language (reading & writing).

2.6.1.12 Contractor employees having duties on a DoD Installation shall not loiter in any work or patron area. Upon completion of their assigned duties on the Installation, Contractor employees will depart the facility within a reasonable amount of time.

2.6.1.13 All Contractor personnel required to access a Government Installation in performance of their duties under this effort must possess a Common Access Card (CAC); non-CAC eligible Contractor employees must possess the appropriate Government issued identification for entry to the Installation (e.g. DA Form 1602), as required. The Government will issue a CAC to all qualified Contractor employees performing work under this contract IAW Homeland Security Presidential Directive-12 (HSPD-12) entitled Policy for a Common Identification Standard for Federal Employees and Contractors; Office of Management and Budget (OMB) Guidance M-05-24, Subject: Implementation of Homeland Security Presidential Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal Employees and Contractors; Federal Information Processing Standards Publication (FIPS PUB) Number 201-2 entitled Personal Identity Verification (PIV) of Federal Employees and Contractors. The Government reserves the right, in its sole discretion, to refuse a CAC to any employee or to revoke one for security or other reasons.

2.6.1.14 Contractors that require a CAC (before CAC issuance) must, at a minimum, have a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation IAW Army Directive (AR) 2014-05 entitled Policy and Implementation Procedures for Common Access Card Credentialing And Installation Access For Uncleared Contractors. At the discretion of the sponsoring Activity, an initial CAC may be issued based on a favorable review of the Federal Bureau of Investigation (FBI) fingerprint check and successfully scheduled NACI at the Office of Personnel Management.

2.6.1.15 Combatting Trafficking in Persons at Tier 1 Locations, The Contractor shall ensure compliance with FAR 52.222-50. Contractor shall ensure they follow tier 1 requirements but also will perform spot checks, reviews, assess, and speak with government representatives, contractor, and subcontractor employees to assess if there are indicators of CTIP. If indicators are identified, notify the contracting officer immediately.

2.7 Contractor Planning, Resource Management.

2.7.1 If the Senior Mission Commander or Installation (Garrison) Manager declares an Installation closed or road conditions red or black are deemed unsafe for routine travel/use due to inclement weather, the Contractor will not pick up or deliver laundry to the installation. The remuneration of Contractor employees for lost time due to weather or other allowable causes is at the sole discretion of the company and is not an allowable cost under this effort.

2.7.2 When required and directed by the KO, the Contractor shall provide technical support or assistance at Customer locations within the LRC area of responsibility. The impact of this additional Customer support to current workload/capability must be assessed by the Contractor prior to the assistance being provided. If the support or assistance is anticipated to impact cost or mission capability, the Contractor must contact the COR prior to performing support or assistance.

2.7.3 The Contractor shall ensure that all Contractor-generated technical records, reports, files, and other documentation are made available to the KO/COR during the performance of this contract. This Contractor shall obtain KO approval before releasing any information that has been stored, generated, or archived related to this contract to the Contractor’s corporate or other off-site offices, to other Government Activities or Agencies, to other Contractors, or to private parties. This restriction does not apply to contractor data needed to properly execute this effort (e.g. man-hour reporting).

2.7.4 Reserved

3.0 Performance Requirements and Standards (Technical Exhibit 1).

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

The Contractor shall provide L&DC services to authorized individuals and organizations. All work performed under the contract shall be provided IAW the terms and conditions of the contract and AR 210-130, Laundry and Dry Cleaning Operations.

3.1.1 The Contractor shall clean OCIE for authorized Customers.

Performance Standards (STD)

a) STD: The following OCIE items (five (5) components of the tactical/modular sleep system,) shall be cleaned IAW Manufacturer care/label instructions and be free of dirt and soil.

AQL: 10%

b) STD: Items shall be packaged to provide ease of item count and in a manner to preserve the sanitary condition of the finished work during all phases of handling and transit.

AQL: 10%

c) STD: All items shall be dried with no signs of wetness IAW with Manufacturer care label/instructions.

AQL: 1%

d) STD: Finished products shall be protected from any contaminants that would require items to be re-laundered.

e) STD: All items that fail to meet quality standards shall be returned for re-laundering at no additional costs.

f) STD: All items turned in for cleaning shall be completed within five (5) business days.

AQL: 10%

3.1.2 The Contractor shall provide laundry services for linens and textiles.

Performance Standards

a) STD: All linens (sheets, pillows, pillowcases, mattress covers/pads, bedspreads blankets, hot pads, dish cloths, dish towels, and tablecloths) shall be laundered IAW Manufacturer care label/instructions and be free of dirt and soil.

AQL: 10%

b) STD: All linens shall be dried with no signs of wetness IAW Manufacturer care label/instructions.

AQL: 1%

c) STD: All finished linen shall be folded and bundled (ten (10) each sheets, ten (10) each pillowcases, five (5) each mattress covers/pads, five (5) each bedspreads, and five (5) each blankets).

AQL: 10%

d) STD: Finished products shall be protected from any contaminants that would require items to be re-laundered.

e) STD: All items turned in for laundry shall be completed within three (3) business days.

AQL: 10%

3.1.3 The Contractor shall provide laundry services for Chaplain vestments and linen.

Performance Standards

a) STD: All Chaplain vestments (Linen Robes, pullovers, and altar cloths) shall be laundered IAW Manufacturer care label/instructions and be free of dirt and soil.

AQL: 10%

b) STD: All linens shall be dried with no signs of wetness IAW Manufacturer care label/instructions.

AQL: 1%

c) STD: All finished vestments and altar cloths shall be hung on hangars and the vestment collars will be starched.

AQL: 10%

d) STD: Finished products shall be protected from any contaminants that would require items to be re-laundered.

e) STD: All items turned in for laundry shall be completed within five (5) business days.

AQL: 10%

3.1.4 Reserved.

3.1.5 The Contractor shall provide repairs to individual garments or organizational items within the Contractor’s possession.

Performance Standards

a) STD: The Contractor at their expense shall repair (minor snags, holes, and open seams) or replace items damaged during the laundering process. Any existing damages discovered at the time of turn in shall be so noted on the laundry ticket.

AQL: 10%

b) STD: Thread, and material of the same type, texture, manufacturer quality, color, and colorfastness used for repair and replacement shall match and be equal to or better than those used in the manufacture of the article.

AQL: 10%

c) STD: Claims for lost or damaged items shall be resolved within ten (10) business days following the date the claim is received by the Contractor.

3.1.6 The Contractor shall pickup/deliver linen at designated location(s) IAW Technical Exhibit 2.

Performance Standards

a) STD: The Contractor shall pickup and return all linen to designated locations IAW Technical Exhibit 2 in like-item bundles.

AQL: 0%

b) STD: The Contractor shall maintain accountability of Government-owned items.

AQL: 0%

3.1.7 The Contractor shall provide Transportation Services.

Performance Standards

a) STD: Pickup and delivery of laundry and dry cleaning during normal duty hours.

AQL: 0%

b) STD: All cleaned laundry items shall be transported separately from items to be cleaned.

c) STD: Vehicles shall be cleaned with germicidal cleaner after each pickup.

3.1.8 The Contractor will complete re-performance as required.

Performance Standards

a) STD: Pick-Up of items for re-performance shall be within two (2) GBDs after COR notification.

AQL: 0%

b) STD: Return of items for re-performance shall be within two (2) GBDs after pick-up.

AQL: 0%

4.0 Special Requirements.

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations for this effort.

4.1 Security and Safety.

4.1.1 Physical Security, Anti-terrorism & Operations Security.

4.1.1.1 Neither the Contractor nor any of its employees will disclose, or cause to be disclosed, any information concerning operations which could result in or increase the likelihood of the possibility of a breach of the activity's security or interrupt the continuity of operations. Additionally, the Fort McCoy Public Affairs Office (PAO) is the only official spokesperson for the Installation. No information regarding performance of this contract will be released to the media without prior approval of the PAO, KO or their authorized representative(s).

4.1.1.2 Contractor shall secure and safeguard all Army property.

4.1.1.3 Upon notice to proceed date, the Contractor will request and obtain CACs or badges required for personnel to access work locations. Specific Contractor security access requirements are outlined in the Contract Security Classification Specification, DD Form 254, and the respective Government Trusted Agent (TA) will be responsible for approving and facilitating Contractor acquisition of Contractor CACs and badges through the Contractor Verification System and local security offices. Temporary employees (employed 90 calendar days or less) will be allowed access as long as they have a visitors badge and comply with Installation policy. Once a Contractor is no longer eligible to perform work on a contract, the CAC must be turned in to the Government (e.g., Trusted Associate Sponsorship System (TASS) Trusted Agent). CACs cannot be transferred between contracts.

4.1.1.4 As requested by the KO/COR, the Contractor will remove, at no additional cost to the Government, any employee who endangers operational or national security. The Contractor is reminded that the Government has the right to exclude individuals from its facilities. If this action results in any employee being unable to perform his/her duties, the Contractor shall replace him/her at no additional cost to the Government.

4.1.1.5 The Contractor’s employees will comply with applicable Installation/Facility access including local security policies and procedures (provided by the Government Representative). The Contractor shall also provide all information required for background checks to meet Installation access requirements to be accomplished by the Installation Provost Marshal Office, Director of Emergency Services, or Security Office. The Contractor workforce will comply with all personal identity verification requirements. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or Installation change, the Government may require changes in Contractor security matters or processes.

4.1.2 Safety: The contractor shall conform to all safety rules and regulations applicable which are in effect during the time of performance of this contract and shall take such other precautions as may be reasonably required hereunder to assure accident-free performance. All accidents which occur on Government property in association with performance of services required in this contract shall be reported in writing to the COR on the day of the accident or not later than the next working day if the accident occurred during other than normal working hours. Any accident involving personal injury resulting in possible hospitalization or lost time from work or death shall be reported within one workday to the COR who may relay the report to the safety officer. Full details of the accident, including statements from witnesses, shall be provided if requested by the safety officer. If any claim is made by a third party against this contract, the COR shall be informed immediately. Deliverable A0011

4.1.2.1 Safety Laws and Regulations: The Contractor shall comply with OSHA, DNR, FAR 52.236-13, Accident Prevention (November 1991), and all other regulations and references contained therein.

4.2 Transition.

4.2.1 Phase In/Phase Out. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board during the one (1) month phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services noted in the Schedule and PWS. The Contractor shall, at a minimum: reconcile all property accounts, requisitions, and work in progress; clean-up Contractor work areas; provide for training of the successor’s personnel on automated systems used in performance of the contract; and accomplish security debriefings in accordance with AR 380-5 and AR 380-40 for departing incumbent personnel holding security clearances.

4.2.2 Reserved

4.2.3 Reserved

4.2.4 Reserved

4.3 Government Furnished Property and Services.

4.3.1 The Contractor shall be responsible and accountable for all Government laundry items from the time of pick-up until returned to the service point. The government will not provide any equipment, fuel, or personnel to the contractor for execution of this contract. Items to be laundered shall be picked up and returned on the next scheduled delivery/pick-up day. The Contractor shall use Government-furnished property provided in this contract only for the performance of the services provided herein. Upon completion or termination of the contract, government property shall be transferred to the incoming Contractor or the Government.

4.3.2 The Contractor shall be liable for the loss, damage or destruction except for fair wear and tear, of Government property. The Contractor shall repair or replace any item damaged while in his/her possession. Repairs or replacements shall be accomplished using supplies and materials of the same quality, color, texture and colorfastness as the original manufacturer. Claims for lost or damaged items of clothing shall be resolved within ten (10) business days following the date the claim is received by the Contractor.

4.3.3 Reserved

4.4 Environmental Requirements.

4.4.1 The Contractor shall be knowledgeable of, and comply with, all applicable local, Installation, Federal and State Environmental laws, and regulations (note: roads and highways are considered public throughways).

4.4.2 The Contractor shall use bio-based cleaning products to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the COR.

4.4.3 The Contractor shall ensure their vehicles do not drip fuel, grease, oil or other environmentally hazardous components on the Installation. Where dripping occurs, the Contractor shall place drip pans to catch the dripping material and discard of it IAW 40 Code of Federal Regulation (CFR) Parts 262-268.

4.5 Quality.

This section describes the Quality Control components for this effort. The following sub-sections provide details of various considerations on this effort.

4.5.1 Quality Control.

4.5.1.1 Quality Control is the responsibility of the Contractor. The Contractor shall develop a QCP and maintain an effective Quality Control Program to ensure services are performed IAW the contract and this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which the Contractor can assure himself/herself that their work complies with the requirement of the contract.

4.5.1.2 The finalized QCP will be accepted by the KO/COR at the time of the award. Deliverable A0001

4.5.1.3 The KO may notify the Contractor of required modifications to the plan during the period of performance. The Contractor then shall coordinate suggested modifications and obtain acceptance of the plan by the KO. Any modifications to the program during the period of performance shall be provided to the KO for review NLT ten (10) business days prior to the effective date of the change. Deliverable A0002

4.5.1.4 The QCP shall be subject to the Government’s review and approval. The Government may find the QCP "unacceptable" whenever the Contractor’s procedures do not accomplish quality control objective(s). The Contractor shall revise the QCP within ten (10) business days from receipt of notice that the QCP is found "unacceptable." Deliverable A0003

4.5.1.5 The Contractor shall be responsible for costs associated with any re-work that is due to incomplete, incorrect, or improper tasks performed by its personnel. The Contractor will implement a tracking system that accounts for its re-work separately from re-work that is not caused by the Contractor personnel.

4.5.2 The QCP shall include, as a minimum, the following:

4.5.2.1 A comprehensive program to plan and deliver quality services to the Government.

4.5.2.2 The personnel, either by name or position title, the Contractor intends to use for controlling quality, instructions, and the authority given to these Contractor personnel.

4.5.2.3 An inspection system covering all services required by this contract.

4.5.2.4 Methods for identifying deficiencies in the quality of services performed to prevent the level of performance from becoming unacceptable and address processes for corrective actions.

4.5.2.5 The Contractor shall comply with Federal, State, Local and Department of Health regulations, and the Center for Disease Control (CDC) and the Healthcare Infection Control Practices Advisory Committee (HICPAC) regulations.

4.5.3 Quality Assurance Surveillance Plan (QASP).

The Government will evaluate the Contractors performance under this Task/Delivery Order IAW the Government’s QASP. The Performance Summary (PRS) defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance and the items to be inspected. The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work.

4.5.4 Nonconforming Services

When a contractor’s performance does not meet contract requirements and/or approved work schedules and/or timeframes for PRS and non-PRS tasks it is considered a nonconformance. Nonconformance shall be classified in one of three categories: level I (Minor), level II (Major) or level III (Critical). The Government may re-inspect work designated for re-performance, and the contractor may be held liable for any damages sustained by the Government including, for example, the costs associated with re-inspection. Non-conforming services shall be re-performed within a specified time frame at no increase in contract price.

4.5.4.1 Level I (Minor) nonconformance

Level I (minor) nonconformance is defined as a nonconformance that is not likely to materially reduce the usability of the services for their intended purpose or is a departure from established standards having little bearing on the effective use or operation of the services. Minor nonconformances shall result in the issuance of a verbal CAR from the COR to the contractor. If minor nonconformances are recurring or re-performance is not completed in full and within the specified time a Level II nonconformance may be issued to the contractor. Deliverable A0012

4.5.4.2 Level II (Major) nonconformance

Level II (Major) non-conformance is defined as a nonconformance, other than critical, that is likely to result in failure of the services, or to materially reduce the usability of the services for their intended purpose. Recurring minor nonconformances, or a non-responsive contractor, indicating a trend or failure of the contractor’s quality control can also be classified as a major non-conformance. Major nonconformances shall result in the issuance of a written CAR from the COR to the contractor. If major nonconformances are recurring or re-performance is not completed in full and within the specified time a Level III nonconformance may be issued to the contractor. Deliverable A0013

4.5.4.3 Level III (Critical) nonconformance

Level III (Critical) nonconformance is defined as a nonconformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the services; is likely to prevent performance of a vital agency mission; is for a repeated or uncorrected level II CARs; or is for a non-responsive contractor to a level II CAR. Critical nonconformances shall result in the issuance of a written CAR to the contractor. If critical nonconformances are recurring or re-performance is not completed in full and within the specified time a CDR may be issued to the contractor. Deliverable A0014

4.5.4.4 Notification of Deficiency: The COR will notify the contractor of nonconforming inspection results within five (5) GBDs. The contractor shall acknowledge receipt of the inspection results via email or letter to the COR within two (2) GBDs of notification.

5.0 Deliverables.

A0006 NCO…