W911SA-19-Q-3089_PWS_08022019_Final_Draft.docx

PERFORMANCE WORK STATEMENT (PWS)

Version 1.0; 18 June 2019

WASHER & DRYER MAINTENANCE & SERVICE

PART 1

GENERAL INFORMATION

1. General: This is a non-personnel services contract to provide maintenance and cleaning services as defined in this Performance Work Statement (PWS) at US. Army Garrison Fort Hunter Liggett located at the following facilities: Training barracks 205, 207, 208, 230, 295, 229; Unaccompanied Personal Housing (UPH) 193, 194, 195; Operational Readiness Training Complex (ORTC) 3010, 3015, 3020 & 3025 and Laundry Facility 295C, Fort Hunter Liggett, and CA 93928. Laundry Facility 295C will be added to option period one, upon the completion of construction which is scheduled for completion for March 2020, provided delays in construction. Completion date is subject to change. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: Contractor shall perform a preventive maintenance on all washer and dryers to meet manufacturer standards. All service, repair and emergency work shall be performed in accordance with best commercial practices. This includes, but not limited to, preventive and unscheduled maintenance and minor repairs. In addition, Contractor shall maintain the appearance and cleanness of the appliances and laundry room areas and facility. This includes, but not limited to, clean of floors, trash removal, cleaning of the dryer vents, limit filters and soap dispensers. Contractor shall furnish all personnel, labor, equipment, supplies, transportation, tools, parts, materials, supervision, and other items and non-personal services necessary to perform maintenance and cleaning services as defined in the Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards and in accordance with manufacturer’s specification in this contract.

1.2 Background: Us. Army Garrison Fort Hunter Liggett is located Jolon California South Monterey County. USAG Fort Hunter Liggett is a reserve training center consists of approximately 165,000 acres and conducts training and exercises annually.

1.3 Objectives: Provide a qualified Appliance Maintenance Technicians to perform preventive maintenance and repairs to commercial grade appliance ranging from standard washers and dryers, vent-less dryers with heat pump technology and UniMacs. There are a total of 14 buildings ranging from single level to three story. As part of the service contract, Contractor shall maintain the appearance and cleanness of the appliances and laundry room areas. The Contractor will be responsible for washer and dryer maintenance services as follows; preventive maintenance, minor repairs, supply replacement parts for maintenance repairs, and emergency services and other duties as defined in the PWS.

1.4 Scope: The Contractor shall provide all labor, personnel, equipment, tools, supplies, transportation, parts/materials, supervision, and other items or services necessary to meet manufacturer standards as defined in this PWS. All service and repair work shall be performed in accordance with the PWS and the technical exhibits (T.E.s). During performance of the contract the Government reserves the right to add or delete facilities and/or the level of services required. A modification to the contract will be executed to incorporate these changes. Note that any drawings or maps provided to the Contractor, either before or after the contract is awarded, are for reference purposes only and may not be to scale. It is the sole responsibility of the Contractor to determine or verify the actual site conditions.

1.5 Period of Performance: The period of performance shall be for one (1) Base Period and four (4) 12-month option periods.

1.6 General Information

1.6.1 Quality Control: Quality Control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.212-4, Contractor Inspection Requirements). A formal Quality Control Plan (QCP) is not required for this commercial service. However, the contractor shall maintain an inspection system commensurate with commercial practices to ensure the Contractor only tenders for acceptance those items or services that conform to the requirements of this contract.

1.6.1.1 Quality Control Plan. The purpose of this paragraph is to describe the requirement for quality control and the Quality Control Plan. Quality Control (QC) is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government. The Contractor shall establish and maintain an effective QC system in compliance with the solicitation and contract requirements. The Contractor's Quality Control Plan shall consist of plans, procedures, and organization necessary to produce an end product which complies with the contract requirements and covers all aspects of the PWS as it relates to the contract (refer to Paragraph 5 for deliverable requirements, information, and guidance). The Contractor shall develop and implement procedures to identify, prevent, and ensure non- recurrence of defective services. The Contractor's QC program is the means by which the Contractor assures itself that its work complies with the requirements of the contract. The Contractor shall implement and maintain a documented QC system that identifies and results in correction of potential and actual problem areas throughout the entire scope of this contract. The Contractor shall maintain records of all Contractor QC checks and corrective actions. These files shall be maintained by the Contractor throughout the period of performance of this contract and shall be made available to the Contracting Officer (KO) or Contracting Officer's Representative (COR) upon request. The QCP shall include but is not limited to the following:

a. The name of your cognizant QC point of contact (POC)

b. An inspection system covering all the services listed on the Performance Requirements Summary. The inspection plan shall specify the areas to be inspected on both a scheduled or unscheduled basis, and the individual who will perform the inspection.

c. The method(s) for identifying and preventing defects in the quality of service performed before the level of performance becomes unacceptable. Specifically, for the Child Development Services the Contractor shall address the requirements in AR 608-10.

d. On site records of all inspections conducted by the Contractor and necessary corrective action taken.

This documentation shall be made available to the KO and/or COR during the term of the contract.

1.6.2 Quality Assurance: The Contracting Officer Representative (COR) will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document focused on what the COR must do to assure that the contractor has performed in accordance with the performance requirements within this PWS.

1.6.2.1 Non-conforming Services: When a contractor’s performance is identified as unsatisfactory (e.g. does not meet contract PWS requirements and/or work schedules and/or timeframes) it is considered a non-conformance. The contractor shall reply within the specified timeframe upon receipt of a non-conformance report (NCR) from the COR or Contracting Officer (KO). Non-conformance shall be classified in one of three categories:

1.6.2.1.1 Level I (Minor) non-conformance: is defined as a non-conformance that is a departure from established standards having little bearing on the effective use or operation of the services. Minor non-conformance usually can be corrected by the contractor within a short timeframe, where no further corrective action (CA) response is necessary, and can be issued by the COR to the contractor either through a verbal or written NCR. Minor non-conforming services shall be re-performed within a specified time frame at no increase in contract price. If minor non-conformances are recurring or re-performance is not completed in full and within the specified time a Level II non-conformance may be issued to the contractor by the KO.

1.6.2.1.2 Level II (Major) non-conformance: is defined as a non-conformance, other than critical, that is likely to result in failure of services, or to materially reduce the usability of the services for their intended purpose, or it is a recurring Minor non-conformances, or a non-responsive contractor indicating a trend or failure of the contractor’s quality control. Major non-conformance’s shall result in the issuance of a written NCR from the KO to the contractor requiring a response by the contractor by a specified timeframe identifying the reasons for the unsatisfactory performance, corrective action(s) taken and date resolution has/will occur, and procedures to preclude recurrence of unsatisfactory performance. The KO may also reduce the payment to the contractor in accordance with (IAW) the performance requirements summary (PRS), or reduce payment to reflect the value of the services performed if re-performance is not possible, or may have the identified non-conforming service performed and charge the contractor for any related cost incurred.

1.6.2.1.3 Level III (Critical) non-conformance: is defined as a non-conformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the services; is likely to prevent performance of a vital agency mission; is for a repeated or uncorrected level II NCR’s; or is for a non-responsive contractor to a level II NCR. Critical non-conformance’s shall result in the issuance of a written NCR from the KO to the contractor requiring a response by the contractor by a specified timeframe identifying the reasons for the unsatisfactory performance, corrective action(s) taken and date resolution has/will occur, and procedures to preclude recurrence of unsatisfactory performance. The KO may also reduce the payment to the contractor IAW the PRS, or reduce payment to reflect the value of the services performed if re-performance is not possible, or may have the identified non-conforming service performed and charge the contractor for any related cost incurred.

1.6.2.2 The contractor will be notified of Government inspection results within 5 business days. The Contractor shall acknowledge receipt of the inspection results via email or letter within 2 business days. The contractor may be notified of inspection results verbally or via email. Verbal notifications of defective work will be confirmed in writing. When Government inspectors are unable to contact the contractor to notify the contractor of inspection results, acceptance or rejection of work will be made on the basis of the initial inspection.

1.6.3 Performance Evaluation Meetings: The Contractor Point of Contact (POC) shall meet with the COR prior to start of the contract. However, meetings may be held whenever deficiencies are noted by the COR. A mutual effort shall be made to resolve all problems identified.

1.6.3.1 When the defects in services cannot be corrected by re-performance, the Government may: (1) Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements; and (2) Reduce the contract price to reflect the reduced value of the services performed. If the Contractor fails to promptly perform the services again or take the action necessary to ensure future performance in conformity with contract requirements, the Government may: (1) By contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service; or (2) Terminate the contract for default. "Services", as used in this clause, includes services performed, workmanship, and material furnished or used in performing services.

1.6.4 Federal Government Holidays: Except as noted in the PWS, work shall not be performed on the following holidays or on holidays observed in lieu thereof.

1.6.5 Unforeseen Installation Closures: When the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closing; the Contractor will be notified by the COR of an installation closure. The Contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Government shall have the following options:

1.6.5.1 To require the Contractor to perform the work on the following day unless the following day is a Saturday or Sunday and routine work is not scheduled for Saturday or Sunday.

1.6.5.2 To reschedule the work on any day satisfactory to both parties.

1.6.5.3 Hours of Operation: The Contractor shall normally perform work during normal duty hours, 8:00a.m. to 4:00p.m. Periodic work, such as preventive maintenance repairs, diagnostic testing, addressing error codes may be performed other than normal duty hours. Arrangements for work performed during other than normal duty hours such as Emergency Services shall be made with the COR

1.6.6 Key Control: The Contractor shall establish and implement methods of ensuring that all keys issued to the Contractor by the Government are not lost, or misplaced, and are not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated. NOTE: All references to keys include key cards.

1.6.6.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.6.2 The Contractor may be required to replace, re-key, or reimburse the Government for replacement of locks or re-keying as a result of Contractor losing keys. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due.

1.6.6.3 The Contractor shall report the occurrences of a lost key immediately to the COR no later than the next business day.

1.6.6.4 It is the responsibility of the Contractor to prohibit the use of keys issued by the Government by any persons other than the Contractor’s employees. It is also the responsibility of the Contractor to prohibit the opening of locked areas by the Contractor’s employees to permit entrance of persons other than Contractor’s employees engaged in the performance of assigned work in those areas.

1.6.6.5 Lock Combinations; the Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

1.6.7 Conservation of Utilities: The Contractor shall be directly responsible for instructing employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions, which preclude the waste of utilities, which shall include but shall not necessarily be limited to:

1.6.7.1 Lights shall be used only in areas where and at the time when work is actually being performed.

1.6.7.2 Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by contracted workers.

1.6.7.3 Water valves shall be shall not be adjusted by contracted workers. However, if any water valves is found to be not operable and has a direct affect to the washer machines operation, Contractor shall notified the COR of the valves location (building number and floor level) for repairs by the Directorate of Publics Works (DPW).

1.6.7.4 Government telephones shall be used by Contractor employees only for emergencies.

1.6.8 Damages Caused by the Contractor: The Contractor shall be held accountable and liable to the Government for any damages to Government facilities, program system, equipment or grounds caused by the Contractor or his employees. The Contractor shall instruct his employees to immediately inform the COR of any damages to property resulting from the performance of their duties.

1.6.9 Parking for Contractor’s Employees & Contractor Vehicles: Contractor employees shall park their personal and Contractor’s vehicles during the times and in the area designated by the COR.

1.6.10 Emergency Services. The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. The Contractor of their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor will, in turn, notify the COR within 30 minutes of the incident. Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor.

1.6.11 Circumstances to Be Reported: The Contractor or the Contractor’s employees shall report any circumstances of needed repair of the facility and play equipment which may affect the performance of the work, present unhealthy or hazardous conditions, or create any delays or interference with the work caused by the employees of the Government. Such report shall be made immediately upon discovery by the Contractor to the COR.

1.6.12 Environment and OSHA. The Contractor shall comply with all local, state, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, state, and Federal laws, rules and regulations, and compliance with the requirement of the contract shall be immediately brought to the attention of the KO and/or the COR final resolution. The Contractor shall notify the KO and COR in writing in addition to any verbal notification of such conflicts. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local state, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for KO or COR, to halt all Contractor performance with a commensurate deduction of monies due the contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of any hazard such as, but no limited to, fire, or large fuel spill, the contractor shall immediately notify the KO or COR.

1.6.12.1 Hazardous Materials: The Contractor shall provide and post an inventory listing of all hazardous materials used and stored onsite. Safety Data Sheets (SDS) will be maintained in the same location as stored for cleaning products. It is the Contractor’s responsibility to properly train his personnel on the existence and safe use and storage of hazardous materials. When readily available the Contractor shall use environmentally safe products in the performance of the contract. Products containing chlorofluorocarbons shall not be used. The Contractor shall be responsible for the proper disposal of all cleaning solution.

1.6.12.2 Green Procurement. In order to comply with the green procurement requirements of Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) and Executive Order 13423, the Government requires the use of recycled and recovered materials and products identified in the Environmental Protection Agency's (EPA) Comprehensive Procurement Guidelines. These materials and products must meet the requirements of the Performance Work Statement (PWS), must not delay the progress of work, must be available from more than one source, and must not be cost prohibitive. EPA guideline items are seen as the minimum that should be considered when evaluating recyclable materials. Other materials and products not listed, but commonly used in industry outside of the Government, should also be considered. Material and product submittals for all recycled-content items should list the recycled and recovered materials used and the percentage content. The Contractor shall track the purchase, quantities, and the percent of recyclable content for these materials throughout the life of the contract. The Contractor shall consolidate and provide this information to the COR in quarterly reports. The Contractor shall annually submit a summary report of certification and estimate as required by FAR 52.223-9, title, Certification and Estimate of Percentage of Recovery Material Content for EPA Designated Items, upon completion of the base year and each follow-on year, until completion of the contract to the COR. The quarterly and annual reports shall be sent to the COR. The intended end use of the item, materials with recovered materials content, at levels recommended by the EPA's CPG is found at website; http://www.epa.gov/cpg/products.

1.6.12.3 Supplies-Solutions. All solutions, chemicals, cleaning solution and other potentially dangerous products must be stored in their original, labeled container. Contractor is responsible to providing their own locked storage or closet that is inaccessible to children and kept out of children’s reach at all times. Supplies/Solutions shall be stored in designated areas.

1.6.13 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO, COR, will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.14 Contracting Officer Representative (COR): The COR will be identified by separate letter and within the Supplemental Information of the contract. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.15 Key Personnel: The following personnel are considered key personnel by the Government: designated Point of Contact (POC) and an alternate POC. The Contractor shall provide a designated POC and an alternate, who shall be responsible for the performance of the work required under the specifications of this contract NLT 5 business days after contract award and as changes occur. The name and contact information of the POC and an alternate, who shall act for the contractor when the POC is absent, shall be designated in writing to the KO and COR. The POC or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The POC or alternate shall be available between 8:00 a.m. to 4:00 p.m. Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. The POC(s) and alternates shall be able to read, write, speak, and understand English.

1.6.15.1 The POC or their alternate shall meet with COR to discuss immediate problems areas. The POC shall respond by phone or email to the COR within two (2) hours after notification of deficiencies and correct the deficiency(s) the next business day. The Contractor shall provide the telephone number and email of the POC to the COR.

1.6.16 Identification of Contractor Employees: The Contractor (to include subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a recent color photo of the employee, prior to them entering Government facilities. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include subcontractors) employee shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the COR 5 days prior to the listed employee entering Government facilities and updated as needed to reflect Contractor and Subcontractor personnel changes. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

16.16.1 Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any Contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. Contractor employees shall comply with all DoD and local requirements that establish uniform policies governing smoking in and around Government Owned buildings and vehicles. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid being improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/ gratuities, and on non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S.C. 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no Contractor employees conduct political related activities or events on the installation.

1.6.17 Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or Subcontractor employees.

1.6.17.1 Non-personal services. The FAR provides that each contract arrangement be judged in the light of its own facts and circumstances, with the key question always being whether the Government will exercise relatively continuous supervision and control over the Contractor personnel performing the contract. To ensure that services provided under this contract are non-personal in nature, employees performing services under this contract shall be controlled, directed and supervised at all times by management personnel of the Contractor. The Government will notify the Contractor’s management of all tasks that require completion and the Contractor’s management will assign those tasks to the appropriate Contractor personnel under this contract. The Contractor's management shall ensure that employees comply with the performance standards outlined in this PWS and as required by the contracting officer or the contracting officer's representative (COR). Contractor employees shall perform independent of and without the supervision of any Government official. Actions of Contractor employees may not be interpreted or implemented in any manner that results in any Contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of completed work and tasks.

1.6.17.2 Subcontract Management. N/A

1.6.17.3 Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.18 Access and General Protection / Policy and Procedures. For standard installations, the contractor and all associated sub-contractor employees shall provide all information required for background checks necessary to meet installation access requirements. These checks will be accomplished by the installation, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.18.1 Documentation of background checks, including the reports, will be sent to the COR prior by the contractor for each employee NLT than 5 days prior to the employee entering Army-controlled installations or facilities.

1.6.18.2 AT Level I Training. AT Level I Training. This agreement text is for recipient employees with an area of performance within an Army controlled installation, facility or area. All recipient employees, to include sub-recipient employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within prior to the start date or effective date of incorporation of this requirement into the agreement task order. The recipient shall submit certificates of completion for each affected recipient employee and sub-recipient employee, to the GOR or to the Grants Officer, if a GOR is not assigned, within 7 calendar days after completion of training by all employees and sub-recipient personnel. AT level I awareness training is available at the following website: https://Jkodirect.jten.mil. The recipient shall submit the certificates of completion for each recipient, employee(s), sub-recipient(s), and sub- recipient's employee(s) to the Grants Officer and or Grants Officer’s Representative. Grants Officer or Representative will provide a copy of the completed certificate to the AT Officer. Any and all personnel hired after the agreement has been awarded, and work has started, shall complete the vetting process prior to start of work. Including completion of the AT Level 1 certificate, and all required documentation checked and verified through Physical Security and Personnel Security Manger. Personnel need vetting prior to any work on the installation.

1.6.18.3 Security. Contractor and all associated sub-contractors’ employees shall comply with applicable Garrison, facility, and area commander garrison/facility access and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet Garrison access requirements to be accomplished by garrison Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or garrison change, the Government may require changes in Contractor security matters or processes.

1.6.18.4 AT/OPSEC. For Contracts that Require an OPSEC Standing Operating procedure/Plan: The contractor shall develop an OPSEC standing Operation Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan will include the government’s critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The contractor will ensure this individual becomes OPSEC Level II certified per AR 530-1.

For Contracts that Require OPSEC Training. Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All Contractor employees must complete annual OPSEC awareness training. OPSEC training is available through the Fort Hunter Liggett Security Office, 831-386-2119/3814.

1.6.18.5 iWATCH Training: This standard language is for recipient employees with an area of performance within an Army controlled installation, facility or area. The recipient and all associated sub-recipients shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to FHL Law Enforcement Agency 831-386-2526 or iSALUTE, located on the Fort Hunter Liggett website. This training shall be completed within 7 calendar days of Agreement award and within 7calendar days of new employees commencing performance with the results reported to the COR NLT 7 calendar days after Agreement award.

Employee escort for services in secure areas (i.e.: housecleaning, NEC escorts to sites): The recipient has complied with all personnel identity verification procedures. Employees must be accompanied by an authorized Government employee at all times while in Building.

FPCON impact on work levels: During FPCONs Charlie and Delta, services are discontinued. Services will resume when the FPCON level is reduced to level Bravo or lower. Or, if the recipient and its employees are considered mission essential. Therefore, all recipient employees are required to report for duty and remain on duty during declared emergencies and/or elevated FPCON levels unless otherwise directed by the contacting officer via the appropriate. Or, if contract and its employees are considered mission essential. Therefore, all contractor employees are required to report for duty and remain on duty during declared emergencies and/or elevated FPCON levels unless otherwise directed by the contacting officer via the appropriate COR.

1.6.18.6 Personnel Security: Contractor personnel required to access an Army Network to perform their duties, shall successfully complete, as a minimum, a Tier 1 background investigation processed through the Office of Personnel Management (OPM). These investigations shall be submitted by the installation Personnel Security Manager at no cost to the Contractor. Prior to the Contractor reporting to the installation to commence work, the Contractor’s company will submit the required documentation, obtained from the installation Personnel Security Manager. It is the contractor’s responsibility to ensure that the information for all employees on contract accessing FHL is provided to the installation Personnel Security Manager (i.e., the required information to initiate the T1) within thirty days of reporting to work on the installation. Upon initiation of the T1, the contractor will have a window of seven days to complete the background investigation package for applicable employees. The Contractor will not adequately be performing the scope of work if its employees do not fill out the aforementioned questionnaire within seven days of reporting to work on the resultant Task Order (with performance at FHL). Failure to provide the necessary documentation for the local Police vetting or the T1 background investigation are grounds for contract termination. The Common Access Card (CAC) and/or access to an Army Network will only be authorized after the T1 background investigation has been opened by OPM and a clear FBI finger print check has been received by the Personnel Security Manager.

1.6.18.7 Physical Security: The Contractor will have a law enforcement background check completed for all employees who will be entering Army-controlled installations or facilities. The contractor will provide to the COR, fifteen days in advance of the event, names and Social Security numbers (or equivalent identification numbers for non-U.S. citizens) of all employees who will be entering Army-controlled installations or facilities. Non-U.S. citizens must produce a valid work visa along with said documentation. The contractor will ensure that this requirement is met for all subsequent employees who will be entering the installation after the initial start date. The contractor will also ensure that a law enforcement background check is completed for all employees on a yearly basis thereafter. The contractor will ensure that its employees entering Army-controlled installations or facilities have obtained access badges and passes in accordance with facility regulations and that these badges and passes are obtained in advance so as not to delay the accomplishment of contracted services. The contractor will return all issued U.S. Government Common Access Cards, installation badges, and/or access passes to the Army installation Physical Security Officer when the contract is completed or when a contractor employee no longer requires access to the installation or facility.

1.6.18.8 Industrial Security: The Contractor shall comply with FAR 52.204-2. Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires Contractors to comply with (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DoD 5220.22-M, notice of which has been furnished to the Contractor. For more information and required forms, contract the Fort Hunter Liggett Security Office at 831- 386-2119/3814.

1.6.18.9 The Contractor shall ensure that its employees entering Army-controlled installations or facilities have obtained access badges and passes in accordance with facility regulations and that these badges and passes are obtained in advance so as not to delay the accomplishment of contracted services.

1.6.18.10 The Contractor shall return within two business days all issued U.S. Government Common Access Cards, installation badges, and/or access passes to the COR when the contract is completed or when a Contractor employee no longer requires access to the installation or facility.

1.6.18.11 The Contractor shall comply with all personnel identity verification procedures. Employees must be accompanied by an authorized Government employee at all times while providing services in secure areas.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions: As used throughout this performance work statement, the following terms shall have the meaning set forth below:

2.1.1 Business Day. Shall mean any day banking transactions can be conducted in New York City, NY, USA and does not include any day which is a federal or state holiday in such location.

2.1.2 Performance Requirements Summary. Identifies the key service outputs of the Contractor.

2.1.3 Non-Personal Services. The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non personal service contracts are authorized by the Government in accordance with FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

2.1.4 Contract Administrator. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.5 Contractor. A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime.

2.1.6 Contracting Officer (KO). A person with the authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the government. Note: The KO is the only individual who can legally bind the Government.

2.1.7 Contracting Officer's Representative (COR). An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. Note: This individual does NOT have authority to change the terms and conditions of the contract.

2.1.7 Procurement Integrated Enterprise Environment (PIEE). A secure web system for electronic invoicing, receipt, and acceptance. WAWF allows Government vendors to submit and track invoices and receipt/acceptance documents over the web and allows Government personnel to process those invoices in a real-time, paperless environment.

2.1.8 Designated Representative. A Government employee or Contractor employee performing duties in the position of Area Facility Operations Specialist (AFOS), Facility Coordinator (FC) or Acting Facility Coordinator or otherwise approved by the COR to assist the COR with duties such as coordinating schedules with contractors to perform work at a facility, provide facility access to contractors, and perform inspection of contractors work and provide results of their inspections back to the COR, both orally and in writing. A Designated Representative does not have the authority to assign work to contractors or discuss contractor performance issues; but may discuss these issues with the COR for potential further action. The only individuals with the authority to discuss contractor performance issues are warranted Contracting Officers and Contracting Officer Representatives specifically delegated this authority by a warranted KO via an appointment letter.

2.1.9 Government-Furnished Property (GFP), Government-Furnished Equipment (GFE), or Government-Furnished Facility (GFF). Property or area in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.9.1 Government Property. All property owned or leased by the Government. Government property includes both Government-furnished property and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

2.1.9.2 Loss of Government Property. Unintended, unforeseen or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include occurrences such as purposeful destructive testing, obsolescence, normal wear and tear, or manufacturing defects. Loss of Government property includes, but not limited to:

a. Items that cannot be found after a reasonable search

b. Theft

c. Damage resulting in unexpected harm to property requiring repair to restore the item to usable condition

d. Destruction resulting from incidents that render the item useless for its intended purpose or beyond economical repair.

2.1.9.3 Contractor Acquired Property. Property acquired, fabricated, or otherwise provided by the contractor for performing a contract and to which the Government has title.

2.1.9.4 Sensitive Property. Property potentially dangerous to the public safety or security of stolen, lost, or misplaced, or that shall be subject to exceptional physical security, protection, control, and accountability. Examples include weapons, ammunition, explosives, controlled substances, radioactive materials, hazardous materials or wastes, or precious metals.

2.1.9.5 Real Property. See federal Management regulation 102-71.20 (41 CFR 102-71.20)

2.1.9.6 Property. All tangible property, both real and personal.

2.1.9.7 Property Records. Records created and maintained by the Contractor in support of its stewardship responsibilities for the management of Government property.

2.1.10 His/Her. Wherever used in the PWS, the term “his” is meant to be synonymous with “her” unless otherwise stated. The same shall be true for him and her.

2.1.11 Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.12 Non-Fixed/Movable Items. Any furnishing weighing less than 250 pounds.

2.1.13 Physical Security. Actions that prevent the loss or damage of Government property.

2.1.14 Acceptable Quality Level (AQL): The AQL is the maximum percent defective (or the number of defects per hundred units) that, for purposes of sampling inspection can be considered satisfactory.

2.1.15 Quality Assurance. The government procedures to verify that services being performed by the Contractor are acceptable in accordance with established standards and requirements of this contract.

2.1.16 Quality Assurance Specialist. An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

2.1.17 Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.18 Quality Control.