Joint Base Lewis McChord_solicitation no.W911S824R0005_Questions and responses 23 Oct 2024.pdf

Questions Reference Comment / Question RESPONSE

1 Clarify SOL Instructions Will the Government clarify if two organizational charts and two narratives describing the management control system are required?

No, please refer to 52.212-1 ADDENDUM, b. Volume II – Technical, Tab A: Staffing Approach and Tab B:

Management Approach

2 Clarify SOL Schedule of Supplies/Services (pages 3-6);

and Evaluation of Price (pages 24-25 and pages 64-65)

Please clarify the term of this contract and the Government's evaluation of total price. The solicitation will be update to reflect following response: The offeror's total price for the purpose of evaluation will include the base year and Four option years, and 1/2 of the Fourth option year. Offerors are not required to enter a price for the six-month period."

3 Question Solicitation B. Preparation Instructions page 60

Would the Government allow 10 pt font for tables and graphics? No, please refer to 52.212-1 ADDENDUM, B. Preparation Instructions

4 Question Solicitation B. Preparation Instructions page 60

Will the Government consider excluding staffing tables from page count? No, please refer to question 3

5 Question PWS Part 3 Will the Government provide a list of government furnished property and equipment to include the number of contractor spaces provided?

See section 1.6.10 of the PWS.

6 Question PWS 5.2.7 Will the Government specify all services that are required on-site at YTC? Will the Government provide estimated workload for services required at YTC?

See 1.4 Scope of PWS

7 Question PWS 5.2.4 Will the Government specify the non-Windows systems (e.g. Linux, Embedded Linux, Real-Time Operating Systems, proprietary, etc.) required to be supported?

There is the possibility of Linux and embedded Linux, Real-time operating systems, and Apple IOS for cell phones.

Other proprietary ICS operating systems as well.

8 Question PWS 5.2.4 Will the Government specify what support tasks are required for ICS? Are tasks such as calibration, replacing faulty HW, inspection sensors required?

For ICS the help desk responds to all IT issues; replacing faulty hardware, troubleshooting software, installing updates, applying security controls, etc.

9 Question PWS 5.2.4 Will the Government elaborate on the number and types of ICS related networks? There are currently 5 facility related control systems. With that number, at the minimun, expected to double during the lifetime of the contract.

10 Clarification PWS 5.2.11 Would the Government confirm there are to be two 5.2.11 sections? Number of repairs/deficiency corrections varies from year to year but averages 7 per year (for a 6 year average) (yes there are 2 sections of

5.2.11 sections )

DPW Support Services at JBLM/YTC - Solicitation #: W911S824R0005

11 Clarification PWS 5.4.1 The PWS indicates that regular requests are to be completed in no more than 3 days. Technical Exhibit 1 performance requirements summary indicates the regular requests are required within 2 business days. What is the performance standard?

It depends on the issue. "Typical user and system issues' are to be responded to in one day.

12 Clarification PWS 5.4.4 and PRS #3 Would the Government please clarify if the completion is to be 2 days or 3 days? 5.4.4 of the PWS

13 Question PWS 5.5.1, TE 6 Will the Government specify how many databases are required to be maintained? There are currently around 25 SQL databases on servers. This is merely a snapshot in time, as the number can grow throughout the life of the contract as new systems are disicovered and aquired.

14 Question TE 5 Estimated Workload Are the metrics defined in TE 5 the consolidated # of incidents per team to include Government personnel and Service members? If so, can the Government provide numbers or percentages of what work was performed by contractor personnel?

The metrics are based on an annual average.

15 Question TE 5 Will the Government provide workload data for special projects, large projects, routine projects, electronic file transfers and new drawings?

The total support provided is dependent on the volume of construction and major repair activities across the installation.

16 Question TE 5 Will the Government provide workload data detailing the scope of user requests and page maintenance such as new content, page update, new design, coordinate with content providers?

See TE 1, PRS #5, Para 5.7

17 Question Can the Government share the historic or estimated labor mix?" Please refer to TE 5 (Estimated Workload)

18 Question We respectfully request that the LPTA evaluation format for the solicitation be changed to a best-value format. Our team firmly believes the LPTA format does not address past performance, risk, reliability, or innovation and will result in such low prices that there is a high risk of unsuccessful contract performance which will unnecessarily lead to DPW mission risk.

Please refer to 52.212-2 ADDENDUM

EVALUATION FACTORS.

19 Question Should the government decide it requires additional time to reframe the solicitation to a best-value approach, we are ready, fully qualified and capable of performing under a directed award IAW with FAR 19.8. We are an active, certified 8(a) small, disadvantaged business. We are a small business under the specified solicitation NAICS 541513. Again, we consider this question

3. to include source selection sensitive information IAW FAR 2.101 and 3.104 and therefore, should not be released in the Q&A's to other vendors

Please see question 18

20 Question 1.We respec ully request that the government extend the proposal due date of the subject solicitation for 14 business days while we wait for the government's responses to critical solicitation questions.

The governemt will extend solicitation 14 business days

21 Question 1.Can the government confirm if loca ons JBLM and Yakima require Full- me hours for personnel staffed at each location and remote locations? For example, the Senior ESRI GIS Product Specialist has tasks at both locations. Does the government expect 1 FTE at each location?

See question 6

22 Question 2.Can the government confirm the total FTEs for the incumbent staff? No, see TE 5.

23 3.Can the government confirm the total workload hours per task? No, see TE 5.

24 Question Solicitation, Section B.

Preparation Instructions

Will the Government allow 10 pt. Arial font to be used in graphics/charts? No, please refer to question 3

Clarify Solicitation (Sol.), SF1449

Please confirm the response submittal due date, time, and time zone. Box 8 of the SF1449 indicates 12:00 PM PDT. However, SAM.gov indicates 2:00 PM EDT.

The governemt will extend solicitation 14 business days and will correct timeframe

Clarify Sol., Evaluation Factors, Factor II: Price

Paragraph (a) under Factor II states, “The Government will evaluate the price for award purposes by adding the price of the four option periods and comparing that total price for balance and against all of the proposals found to be technically acceptable.” Please confirm that all CLINs will be totaled and that this total amount will be the basis for the LPTA award.

Confirmed,all CLINs will be totaled and that is total amount will be the basis for the LPTA award

27 Question

Sol., Evaluation Factors, Factor II: Price

Paragraph (b) under Factor II states, “…one-half of the offeror's second option year to the offeror's total price.

Thus, the offeror's total price for the purpose of evaluation will include the base year and two option years, and 1/2 of the second option year.” Please clarify the disregard for option years 3 and 4.

Additionally, wouldn’t the final option (4) year’s rates be used for any 6-month extension?

Please see question 2

Clarify Sol., Instructions to Offerors

Section C. Volume III-Price, a., i. states to include Exceptions/Assumptions in Volume III. Please confirm that Exceptions/Assumptions are wanted in both Volume I and Volume III.

Yes, put in both Volume I and Volume

III.

Clarify Sol., Instructions to Offerors Section C. Volume III-Price, please confirm/clarify that only the completed CLIN structure (Pages 3, 4 and 5 of the Solicitation) is required in Volume III.

complete CLIN structure (Pages 3, 4 and 5 of the Solicitation) and is also required in Volume III- Price

Clarify Sol. various

The area “Section B” is called out in various areas of the Solicitation as a requirement in the response. However, it is not clearly identified what Section B is. Please detail what Section B is?

If Section B is pricing related please confirm if it should be included in Volume I as noted in Volume I requirements.

B. Preparation Instructions

31 Question

PWS, 1.2, 1.6.5

Please provide the complete address for the Yakima Training Center and the positions/PWS duties that will be performed there. Is there any required commute to/from the JBLM and the Yakima Training Center?

968-1198 Firing Center Rd, Yakima, WA 98901 There is occational commute to/from JBLM and Yakima Training Center for training and applying configurations to ICS systems.

32 Question

PWS, 1.2, 1.6.5

The Performance Work Statement (PWS) provides a listing of various services including GIS Services, CAD Services, Data Analyst Services, and Mobile Support Services (Service Areas).

Additionally, the PWS Section 1.6.5 “Place of Performance” details that services shall be performed in bldg. 2012 at JBLM, WA (JBLM) and 831B located in Yakima, WA (Yakima) and for the purposes of this contract, JBLM is defined as JBLM-Lewis Main, JBLM-Lewis North, and JBLM- McChord Field. JBLM is a United States military installation located within Pierce, Thurston, Kittitas, and Yakima counties in Washington State which will require the contractor to supply means of transportation.

However, the PWS nor corresponding solicitation attachments do not list the actual number of full-time employees (FTE)/hours for each respective four Service Areas referenced above, nor the FTE location of either JBLM, Yakima, or both.

Therefore, can the government please provide to offerors the necessary number of FTEs/hours per Service Areas and the respective FTE location(s) as required for offeror to price this LPTA opportunity, and all of which information is material for the offeror’s ability to competitively price and for the government to conduct a consistent evaluation amongst all offerors?

Please refer to Sub-factor 1: Staffing Approach pg. 63

33 Question

PWS Section 1.16.11

The statement ‘The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the COR.’ Question:

Does the Government consider the contract manager a key personnel? Or is this in a general comment that the contract manager and alternate need to be identified in the proposal and/or be reflected in the org chart?

The contract manager is NOT considered key personnel. IT is not required to be a on-site position.

Clarify PWS Section 5.2.6 User Support

Please clarify if contractor staff are required to be onsite at each of the following locations to provide help desk user support at JBLM-Lewis Main, JBLM- Lewis North, and JBLM-McChord Field.

Staff are required to be on-site at JBLM-Lewis Main, as far as normal day to day operations. Support may require trave to the other locations throughout the day.

PWS Section 5.2.1 Desktop Support

The requirement ‘The contractor shall set up, configure, maintain, troubleshoot, and perform Cybersecurity for computers.’ isn’t related to cybersecurity. We request that the Government revise the requirement to reflect this is a help desk-related task not cybersecurity.

Cybersecurity is separate from the help desk. Cybersecurity for computers is defined as responding to incident response team (IRT) inquiries.

36 Question PWS Section 5.9 Data Entry and Procurement Support Services

Is the Data Entry position supporting only 1 location at JBLM? If more than one location, please identify each

Data entry is located in the same building (2012).

Clarify

Technical Exhibit 3 Non- Disclosure Agreement Please confirm that the Non-Disclosure Agreement isn’t required until post contract award.

Confirmed only applicable to after the time of award

Clarify RFQ

Please confirm the specific pages for the Representations and Certifications that are to be completed. From the RFQ it appears that Reps and Certs are on pages 25-41.

Confirmed, 52.212-3, please review

Clarify RFQ

The Technical Section is allotted 25 pages. Because the depth required to describe the approach and methods used to accomplish all requirements along with sufficient description of the staffing and management approach, we request that the page limit be increased to 30 pages.

No, please refer to question 3

Clarify

RFQ Tab B, Management Approach

Requirements for Parts i and ii duplicate the same section in Tab A Staffing Approach. Please clarify if the Government intends for the requirement to be the same.

please refer to question 1

Clarify Volume III Price

No pricing spreadsheet was provided with the RFQ yet in part iii there is this requirement ‘The Contractor shall include spreadsheet showing a roll up of these calculations (is CLIN, Option years and Total Contract Price.’ Please confirm that offerors are to only provide pricing in the Section B of the RFQ or provide the pricing spreadsheet for offerors to complete.

Fill in pgs 3 through 5 of the soilicitation

42 Question Regarding to the instructions

Can the government please provide more details on the instructions for Tab A and Tab B? Please refer to question 1

43 Question Could you please provide the historical level of effort in terms of Labor Categories and FTEs?

No, the contract specifies the tasks only. See TE 5.

44 Question Could you please identify the key personnel required for this effort historically? See section 1.6.11

45 Can you please confirm that this is 12:00PM PDT, with local time being for Washington state?

The General Info on SAM.gov states that offers are due at 02:00PM EDT 15 Oct 2024, which does not line up with our expectation that offers would be due at 03:00PM EDT if the due date/time in the SF 1449 is Oct 15/12:00PM PDT.

Please see question 25 response

46 Question The date range in which the Past Performances will be accepted?

No, please refer to 52.212-2

ADDENDUM

47 Question The type of Past Performances?

please refer to 52.212-2 ADDENDUM

48 Question Will the government consider a best value type of source selection process in accordance with AFARS policy (July 2024); especially since this solicitation is for IT services including Industrial Control Systems?

No, please refer to 52.212-2

ADDENDUM

49 Question Again, (Company) is respectfully requesting the use of a source selection process that is not LPTA due to the IT requirements being procured and the following FAR and DFARS clauses regarding avoidance of LPTA for IT procurements.

No, please refer to 52.212-2

ADDENDUM

50 Question Will the government consider evaluating project past performance or stronger corporate experience requirements to ensure its mission success?

No, please refer to 52.212-2

ADDENDUM

51 Question Alternately, will the government consider using past performance or corporate experience as an entry gate criteria; especially since the PWS requires IT services related to Industrial Control Systems?

No, please refer to 52.212-2

ADDENDUM